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Showing posts from January 3, 2022

Proof and Compensation Standards for Worry-Free Logistics Complaints

Proof and Compensation Standards for Worry-Free Logistics Complaints   1. Complaint entrance     2. Worry-free logistics complaint handling process The worry-free logistics complaints generated on the AliExpress platform are handled by the AliExpress platform customer service and the rookie customer service. The complaint handling process is as follows: (1) Merchants should initiate complaints through the system within the agreed time limit according to different complaint items. Each logistics order merchant is limited to 2 complaints opportunities. Please pay attention to choosing the correct complaint type and pay attention to the time limit for initiating complaints. You can wait patiently for the result of the complaint; (2) After the complaint is initiated, the merchant will provide evidence through the system, and the logistics provider will feedback the processing result to the platform within 10 natural days. (3) If the judgment of the logistics business is not e...

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