What can I do if my order is late and I have not received it. Please wait patiently if the shipment is in transit as normal. Please be advised to open a dispute to request refund if you have not receive the delivery within the countdown timer shown in the order detail page. To inquire more about it, contact us and click "I have not received my order, what can I do’ and select your order, Then select Problem with an order When can I open dispute? Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt. LOGISTICS ABNORMAL!!! Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out). If you open dispute during this term, there will be a reminder: Plea...