Rookie Wrap Mail Merchant Edition Service Standard For the wrapped delivery order launched on the Cainiao delivery platform, under the premise that the order information remains unchanged, Cainiao and the corresponding express company jointly promise to pay corresponding compensation for the following situations: Type of complaint Service definition compensation standard lost goods (1) During the performance of logistics services, the logistics service provider fails to deliver the goods completely to the recipient according to the face sheet information on the mailed goods, including but not limited to the situation that the goods are missing, lost as a whole, received by others, but the merchant or recipient declares that the goods have not received the goods; (2) The first stops at any node after the logistics delivery information If there is no information update after a delay of 4 days, and the logistics service provider does not feedback to rookies or your express delivery ...