How to open dispute? Category 1. Status that you can open dispute 2. When can I open dispute? 3. Method to open dispute 1. Status that you can open dispute The orders on AliExpress are protected by  Buyer Protection . You can open dispute in the Buyer Protection time under following status: Back to category 2. When can I open dispute? Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.  Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out). Please pay attention to the deadline of the delivery time (PST) on the order detail page. As the order on the followed photo, you are allowed to open dispute in 15 days after 2020-05-24 PST if packa...