FREQUENTLY ASKED QUESTIONS ABOUT MERCHANT LOGISTICS FAQ Dear AliExpress sellers, In order to better welcome the promotion and combine the more questions consulted by platform merchants, we have prepared the following FAQs for your reference. At the same time, you can pay attention to the following logistics sections to learn about logistics-related information:         Cainiao Logistics Information Summary  AliExpress Online Logistics Course  Logistics Solutions  Logistics Solution Inquiry Table of Contents: I. Shipment check problem II. Logistics Program Issues III. Complaints and Complaints IV. Shipping operation problems V. Cloud printing problems VI. Logistics Order Management VII. Charges and bills I. Shipment check problem   1. I have handed over the package to the collection personnel, but what if the order shows that the collection fails? Answer: If you wait patiently for the warehouse operation within 48 hours after the package is ...

  Rookie Wrap Mail Merchant Edition Service Standard For the wrapped delivery order launched on the Cainiao delivery platform, under the premise that the order information remains unchanged, Cainiao and the corresponding express company jointly promise to pay corresponding compensation for the following situations: Type of complaint Service definition compensation standard lost goods (1) During the performance of logistics services, the logistics service provider fails to deliver the goods completely to the recipient according to the face sheet information on the mailed goods, including but not limited to the situation that the goods are missing, lost as a whole, received by others, but the merchant or recipient declares that the goods have not received the goods; (2) The first stops at any node after the logistics delivery information If there is no information update after a delay of 4 days, and the logistics service provider does not feedback to rookies or your express delivery ...