Dispute handling procedures and guidelines 1. Dispute submission and negotiation process 2. Disputes over "non-receipt of goods" 3. Guidelines for Dispute Adjudication 4. How to avoid and resolve disputes V. Case sharing of disputes over mismatched version  1. Dispute submission and negotiation process        During the transaction process, the buyer submits a refund/return refund application, that is, it enters the dispute stage and must be resolved through negotiation with the seller.  The flow is shown in the figure below: Detailed description of the process:  1. The buyer submits  a refund/refund application  1. The buyer submits the reason for the dispute:         1) The goods were not received;         2) The received goods did not conform to the agreement;         3) The buyer's own reasons.  2. Time for the buyer to submit a refu...