All lies in on 1 page! Home On-time Delivery Returns & Refund Domestic Returns Guaranteed Genuine The list below is our full range of guarantees provided by AliExpress sellers, and how they protect you: On-Time Delivery Full refund if product isn’t received in guaranteed delivery time How can I protect myself from late deliveries?     Always check the seller's  On-time Delivery guarantee  time and make sure your desired delivery date falls within this time-frame. What can I do if my order doesn't arrive within the seller's guaranteed delivery time?     You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the  order details  page. Please note that you can only open one dispute per order. Returns & Refund The items I received were not as described by the seller. What can I do?     Any product delivered to you that fails to match the seller’s description is e...