AliExpress return and exchange customer service reply template Time:  2021/06/09  Category:  Other Platforms  Browse: 2180 On AliExpress platform, sellers' daily customer service services are very diversified. In addition to pre-sales services, including customer service such as product introduction and size recommendation, sellers also need to provide return and exchange services for buyers. So for AliExpress sellers, do you know how to set up the return and exchange template? If the seller wants to provide return service for the buyer for any reason, the seller's store service level should be greater than 3, the praise rate should be greater than 95%, and the monthly turnover should be greater than 5,000 to meet AliExpress's return service standard. Otherwise, the buyer will not be able to provide a return. Next, we will mainly introduce two customer response templates. 1. Poor quality returns Prerequisite of complaint: Due to various reasons, the quali...

  Tell you what materials are needed for AliExpress's appeal. If AliExpress seller violates the rules, the platform will impose corresponding penalty for deducting points; sellers can also protect their rights and interests through appeals, so you need to prepare these appeal materials. If AliExpress seller violates the regulations, the platform will impose corresponding penalty for deducting points; but if it is misjudged by the platform or the circumstances are minor, then you can protect your rights and interests through appeal. If you want to appeal easier to pass, then the seller has to prepare the corresponding AliExpress complaint materials according to his violation. 1. Complaint materials for theft AliExpress's complaint about theft of pictures is that the seller should prepare the original picture of the product. The specific requirements are: 1 original picture, 3 product tidbits or sets of pictures, all of which need unedited and watermarked pictures, as well as pir...

What's the use of the must-know buyer's show for AliExpress sellers to open stores? Time:  2022/01/27  there is no buyer's show to show. In fact, through other people's comments, buyers' sales will also increase, but many sellers don't know the specific effect of sharing the buyer's show with sellers below? I. The role of the buyer's show. 1. If more than 4 buyers show, you can activate the Buyer Album section and display it on the baby details page. Customers can directly see the buyer's show released by the user when entering the baby page. 2. You can go to Weitao to let more users see the baby buyer show in your store. 3. After being officially included, it can be displayed through green onion boxes and other channels to obtain more public traffic and increase store exposure. Generally speaking, the role of buyer's show refinement is to help sellers manage buyer's show, classify content, and select high-quality content to present first. It...

Important] Guidelines for Submitting Rejection Appeal Materials 2018-04-02 14:00     Dear seller friends,    In order to help you better understand and deal with bank chargeback orders on the AliExpress platform and reduce the capital loss caused by chargebacks, we have specially organized the following chargeback knowledge to help you understand chargebacks, deal with chargebacks and reduce chargebacks payment occurs.    1.  Understand chargebacks    Chargeback, also known as chargeback, refers to the cardholder, according to the rules of the card organization, within the specified time limit (usually 120  days after the transaction date or the date of delivery of the goods  , some payment institutions can extend to  540  days), apply for Declined to pay a transaction on your bill.  Chargeback is a right granted to the cardholder by the card organization. When a chargeback occurs, we will send a chargeback notic...