AliExpress's "Worry-free Consolidation Plan" Seller Rules Release date: September 15, 2021 Worry-free Consolidation Plan is an AliExpress platform (domain AliExpress.com, "platform) operated by Alibaba (China) Network Technology Co., Ltd. ("AliExpress") and its affiliates, and Hangzhou Cainiao Supply Chain Management Co., Ltd. ("Rookie") for specific national markets. The plan aims to improve logistics timeliness and reduce the freight burden of platform sellers ("sellers" or "you") ("worry-free consolidation plan" or "plan") through big data computing and combined transportation methods. Among them, AliExpress provides technical services for information screening and transmission of relevant logistics orders. Cainiao provides relevant logistics agreements according to your logistics services. Worry-free Consolidation Program is suitable for eligible orders and includes Full Escalation Mode and Full Free Sh...

after-sales service / dispute resolution and appeals what is the default confirmation of the order and the time limit time? the default confirmation of the receipt time and the time limit for the order are as follows: first, the default system of the order confirms the time of receipt: second, the time limit time limit time rule (fast class line): time limit time rule (economic line): note: the above instructions only apply to transaction orders where the place of origin is china; 1, the current order... the new version of the goods does not introduce the version of the dispute 1. response rules and screenshots [negotiation period] 1, the overall response rules introduce the rules for both the buyer and seller to respond, modify the plan, modify the amount, and submit evidence: (1) if agreed, it will be implemented according to the current plan; (2) if rejected, reject the plan and amount - waiting for the other party to respond to the cycle; (3) it has not been reached within 5 days.....

  Risk prevention of non-receipt of goods disputes Key points: The logistics line (channel and time-limited arrival time) selected by the buyer's order, the logistics line selected by the merchant's actual delivery (channel time-limited arrival, compensation scenario, compensation ceiling, whether the return scenario supports return), and the return strategy set by the delivery are all whether the capital loss will occur after the order has a dispute over the receipt of goods. The key. Freight templates and shipping logistics must be carefully selected!!! Please pay attention to  the adjustment of worry-free compensation standard on July 2020. In the daily unreceived goods disputes and appeals consultation, the platform often receives some merchants who do not understand the logistics routes and rules because they do not respond to disputes in time, thus causing some problems when operating delivery and handling subsequent disputes. We have summarized some scenarios and hope t...