Alibaba.com Transaction Dispute Rules Updated on September 25, 2018                                   Effective Date: September 25, 2018       Chapter 1 Overview Article 1 These Rules are formulated in accordance with relevant provisions of the Alibaba.com International Platform’s General Provisions, Alibaba.com Transaction Services Agreement, and the Trade Assurance Services Rules to protect the rights and interests of the Buyer and the Seller with respect to online transactions on Alibaba.com. Article 2 When a dispute arises between the Buyer and the Seller after they have conducted an online sale and purchase of products transaction through the Alibaba.com, if either party submits their disputes to Alibaba.com, the following Rules will apply. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the transaction disputes, Alibaba.com has the ...

  Risk prevention of non-receipt of goods disputes Key points: The logistics line (channel and time-limited arrival time) selected by the buyer's order, the logistics line selected by the merchant's actual delivery (channel time-limited arrival, compensation scenario, compensation ceiling, whether the return scenario supports return), and the return strategy set by the delivery are all whether the capital loss will occur after the order has a dispute over the receipt of goods. The key. Freight templates and shipping logistics must be carefully selected!!! Please pay attention to  the adjustment of worry-free compensation standard on July 2020. In the daily unreceived goods disputes and appeals consultation, the platform often receives some merchants who do not understand the logistics routes and rules because they do not respond to disputes in time, thus causing some problems when operating delivery and handling subsequent disputes. We have summarized some scenarios and hope t...