https://trade.aliexpress.com/issue/fastissue/Detail.htm?issueId=7100524360186600&buyerAliid=1719236600 Dear Kristien B., The dispute (order id: 8132345967396600 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=7100524360186600> to check the details. The package has accurately delivered to buyer's address. Hope you can check with shipping company to check the package location and confirm your family members or neighbors if they signed the package in the name of you. Under this condition, we will release the full payment to the seller. We apologize for any inconvenience caused. Your understanding will be highly appreciated. Problems with the order Judgement from AE Invalid Reason Purchase Protection is running out, but package is still in transit Invalid  We're really sorry for what has happened and we totally understand your feeling. As shipping information shows package delivered and ...