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Showing posts from December 24, 2021

after-sales treasure? means that all damaged, faulty,wrong version,... goods need to be returned for a refund and the buyer bares the cost!

  how does aliexpress close the after-sales treasure? what should i do if i am not satisfied with the handling of after-sales treasure? anyone who  opens a store on aliexpress  knows that after-sales treasure is an after-sales guarantee service of  aliexpress.  aliexpress after-sales treasure can save sellers time in handling disputes, and directly deal with "goods wrong version" dispute after-sales treasures. although many aliexpress sellers have opened the after-sales treasure service, there are also some sellers who feel that the after-sales treasure is not easy to use and want to close the after-sales treasure. next, let's take a look at aliexpress how to close the after-sales treasure? first, how to close aliexpress the after-sales treasure? aliexpress aftermarket is a service launched by aliexpress specifically to solve after-sales disputes for merchants, somewhat similar to taobao deposit, sellers can not close after-sales treasure. if a refund return tra...

The sellers get information and the buyers stay in the dark

  Analysis of common reasons why buyers can't place orders You can compare the screenshots and copywriting of the following common buyer order error reporting pages to understand the reasons why buyers can't place orders and explain to buyers. Click here for details  about placing orders for users in India. Screenshot of the buyer's background error report Error copywriting displayed in the buyer's background Reason for error reporting (for sellers' reference only) Reference statement (please modify it according to the actual situation before sending it to the buyer) Click here to view the big picture Sorry, this item is no longer available! The product has been removed from sale (from the platform or seller). Please provide a product link to verify the status of the product on sale. Please provide the product link and let me have a check. Click here to view the big picture This product can't be shipped to the selected region. 1. The seller does not support ship...

Where does the madness stop?customer service ticket assessment commission!

  description keywords: related issues 6-10 complex tickets points work orders are normal 3-5 points bonus: the company distributes the total bonus to the customer service department according to the performance every month, and the customer service staff bonus is paid according to the percentage of the total score of the whole customer service team according to the total score of the customer service team. (for example: the total bonus of the customer service department in the current month 4000 yuan, the total ticket of the customer service department 1000 points, zhang san 260 points, then zhang three bonuses of 260/1000 x 4000 x 1040)

Rules for the Management of Violations by Cainiao Merchants

I. Scope of application: It is suitable for all AliExpress platform merchants (hereinafter referred to as "Merchant") that sign the Cainiao Service Standard Agreement (collectively referred to as "Cookie Service Agreement") with Hangzhou Cainiao Supply Chain Management Co., Ltd. and its affiliates (hereinafter referred to as "Cookie") and use Cainiao to provide various supply chain solutions. II. Principles and Objectives 1. Principle: In order to create a better logistics environment, safeguard the legitimate rights and interests of the majority of merchants, and ensure the continuous provision of rookie service capabilities and the smooth flow of service links, rookies formulate the rules for the management of merchants' violations ("violation governance rules" or " These Rules). 2. Objective: To control the behavior of merchants in the use of rookie services, correct merchant violations, and deal with them in accordance with these rul...

what is the fake bill number?

  what is the fake bill number? Keywords: Scan Shipping, Shipment Treasure, Fake Order Number, Order Number, Shipment, Scan, Assignment Tracking Number, Fake Shipment The order is about to exceed the shipping deadline, but the purchase is not ready. Once the delivery period is exceeded, AliExpress will refund it to the buyer, so that you will lose an order. Most sellers will choose to fill in the order number on AliExpress first to prevent refunds. This is the "fake order number". The fake order number is not randomly filled in randomly. If you have the false order number, it is recommended that you try to use the filled-in tracking number to deliver the goods when shipping, so as to avoid changing the order number on AliExpress. Changing the order number on AliExpress is at risk of being reviewed and punished, and also brings inconvenience to your internal management. Where can I fill in the leave form number? Step 1: Enter the order interface that is about to time out. ( If...

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