description keywords: related issues 6-10 complex tickets points work orders are normal 3-5 points bonus: the company distributes the total bonus to the customer service department according to the performance every month, and the customer service staff bonus is paid according to the percentage of the total score of the whole customer service team according to the total score of the customer service team. (for example: the total bonus of the customer service department in the current month 4000 yuan, the total ticket of the customer service department 1000 points, zhang san 260 points, then zhang three bonuses of 260/1000 x 4000 x 1040)