Dispute handling process and guidelines I. Dispute submission and negotiation process II. Disputes over "not received goods" III. Guidelines for Adjudication of Disputes IV. How to avoid and resolve disputes V. Case sharing of wrong-of-print disputes I. Dispute submission and negotiation process During the transaction, the buyer files a refund/return refund application, that is, enters the dispute stage, and must negotiate with the seller to solve it. The process is detailed in the figure below: The process is detailed:   I. Buyer files a refund/return refund application 1. Reasons for the buyer to submit a dispute: 1) The goods have not been received; 2) The goods received are inconsistent with the agreement; 3) Buyer's own reasons. 2. Time for the buyer to submit a refund: you can apply for a refund 10 days after the seller delivers all the goods (if the time limit set by the seller is less than 5 days, the buyer can apply for a refund immediately after the seller deliv...