Introduction to disputes over the wrong version of the new version I. Response rules and screenshots [Non-negotiation period] 1. Introduction to the overall response rules Both buyers and sellers can respond, modify the plan, modify the amount, and submit evidence. Response rules: 1If agreed, implement it according to the current program; 2 If you refuse, reject one plan and amount - wait for the other party to respond to the cycle; No agreement has been reached within 35 days to raise the arbitration; Rules of proof: You can submit evidence countless times, and choose at least one of the pictures, videos and text. Applicable orders: General Dispute: All Orders After-sales treasure disputes: 1 The negotiation function has been opened; 2 The scope of after-sales treasure is not met (the buyer's personal reasons) Worry-free return dispute: 1 Buyer requests refund only; 2 Buyer asks for return for refund but does not belong to worry-free return dispute scenarios: brand does not match ...

after-sales service / Dispute handling and appeals after-sales service / Dispute handling and appeals How to respond to and submit evidence for disputes? If the dispute is an ordinary dispute or a special dispute in the after-sales treasure (such as short-package, fake goods, etc.) and other disputes that require the seller's intervention, the platform will notify you to provide evidence. Please pay attention to providing evidence in time and as required. During the dispute negotiation period or arbitration period, the buyer will put forward his own plan. You can do the following according to your actual situation: 1) If you agree to the buyer's or platform's plan, you can click the "Agree" button; 2) If you do not agree with the buyer's or platform's plan, you can choose to modify the plan or add a plan to wait for the buyer's confirmation (Note: If you have provided two mutually exclusive schemes, namely [refund only] and [return and refund] solution...

Dispute handling process and guidelines I. Dispute submission and negotiation process II. Disputes over "not received goods" III. Guidelines for Adjudication of Disputes IV. How to avoid and resolve disputes V. Case sharing of wrong-of-print disputes I. Dispute submission and negotiation process During the transaction, the buyer files a refund/return refund application, that is, enters the dispute stage, and must negotiate with the seller to solve it. The process is detailed in the figure below: The process is detailed:   I. Buyer files a refund/return refund application 1. Reasons for the buyer to submit a dispute: 1) The goods have not been received; 2) The goods received are inconsistent with the agreement; 3) Buyer's own reasons. 2. Time for the buyer to submit a refund: you can apply for a refund 10 days after the seller delivers all the goods (if the time limit set by the seller is less than 5 days, the buyer can apply for a refund immediately after the seller deliv...