logistics services / logistics order complaints when can i file a complaint for a logistics order? if you need to file a complaint about a logistics order shipped online, you can file a complaint against collection delays, lost pieces before warehousing, cost disputes, etc. within 120 days of creating the logistics order. you may also want to know: -  the process and payment criteria for online shipping complaints logistics services / logistics order complaints what are the types of complaints about online shipping? at present, you can file  complaints about timeliness, cargo issues, and cost issues  for online delivery, as follows: 1. complaints about  timeliness :  the logistics provider has not achieved service within the promised timeliness; for example: such as delay in warehousing, delay in transfer, delay in delivery, delay in delivery, delay in delivery, etc. 2. initiate a complaint against  the problem of goods :  wrong issuance, damage...