after-sales treasure? means that all damaged, faulty,wrong version,... goods need to be returned for a refund and the buyer bares the cost!

 

how does aliexpress close the after-sales treasure? what should i do if i am not satisfied with the handling of after-sales treasure?

anyone who opens a store on aliexpress knows that after-sales treasure is an after-sales guarantee service of aliexpress. aliexpress after-sales treasure can save sellers time in handling disputes, and directly deal with "goods wrong version" dispute after-sales treasures. although many aliexpress sellers have opened the after-sales treasure service, there are also some sellers who feel that the after-sales treasure is not easy to use and want to close the after-sales treasure. next, let's take a look at aliexpress how to close the after-sales treasure?

first, how to close aliexpress the after-sales treasure?

aliexpress aftermarket is a service launched by aliexpress specifically to solve after-sales disputes for merchants, somewhat similar to taobao deposit, sellers can not close after-sales treasure. if a refund return transaction occurs in the store, after-sales bora will make a quick refund for the buyer to improve the response speed of the merchant and improve the customer experience.

when a buyer raises a dispute over the "wrong version of the goods", it is generally handled by the platform to intervene in verification and handling. however, if the platform determines that the issues involved in the dispute do not fall within the scope of after-sales treasure processing (such as quantity short packaging, fake goods, etc.), then you still need to negotiate with the buyer to resolve, and you need to pay attention to the dispute email notification.

if the buyer files a dispute such as "not received the goods", it still needs to be handled by the seller himself. when the buyer files a refund, the seller needs to accept or reject the dispute raised by the buyer within 5 days of the dispute being filed, and if the response is not made after the deadline, the system will automatically execute according to the refund amount proposed by the buyer.

if the buyer has a dispute filed for no reason to return the goods/for personal reasons, the return process is directly initiated. buyers' personal reasons include: buyers place wrong orders, buyers no longer need order products, buyers buy lower prices and high-quality products, and logistics methods are inconsistent.

second, what should the seller do if he is not satisfied with the handling of the after-sales treasure?

after-sales treasure (disputes in the after-sales treasure that do not conform to the scene of the goods contract) aims to improve the buyer's after-sales experience.

1. the refund of the after-sales treasure case is borne by the platform, aliexpress will combine the order, product, buyer comprehensive situation to judge the final processing plan, after-sales treasure is not simply based on evidence to give the buyer compensation, but also based on the buyer's credit and background.

2. regarding whether the buyer's evidence is maliciously fraudulent, aliexpress will comprehensively look at the buyer's transaction background through big data. once aliexpress finds a buyer in question, the corresponding dispute rules will also be adjusted. if you encounter a buyer cheating in bad faith (there is evidence that the buyer maliciously filed a dispute, etc.), you can go to the corresponding order office in the background to report the buyer.

3. if you want to negotiate with the buyer to reach an agreed plan, it is recommended to communicate with the buyer in the dispute message page.

because of the no reason to refund the after-sales treasure, it also caused dissatisfaction among aliexpress sellers, because there were also some buyers who had unreasonable reasons for refunds that damaged the rights and interests of sellers. however, since the dispute has been filed, the platform party cannot cancel the dispute filing rate, and if the seller has any dissatisfaction, he can provide more reasonable opinions and suggestions to the aliexpress platform through the "dispute research questionnaire" on the dispute details page.