ALIEXPRESS ANNOUNCEMENT: THE OLD VERSION OF AE WORRY-FREE REFUND WILL GO OFFLINE ON DECEMBER 30

THE CURRENT OLD VERSION OF WORRY-FREE REFUND WILL BE OFFICIALLY LAUNCHED ON DECEMBER 30, 2021, IN ORDER TO BETTER SERVE AND MEET YOUR NEEDS FOR RETURNS IN THE FUTURE, WE HAVE PACKAGED AND UPGRADED THE PRODUCTS. THE UPGRADED PRODUCT WILL COVER MORE COUNTRIES (24 COUNTRIES) THAN THE OLD VERSION, THE PRICING WILL BE MORE FAIR AND REASONABLE, AND THE OPENING MERCHANTS WILL GRADUALLY BE INCLUDED IN THE KA IDENTITY AUTHENTICATION AND IMPORTANT MARKETING ACTIVITY THRESHOLDS.

upgrade path: the main account logs on to "aliexpress admin - merchandise - after-sales and services - worry-free refund protection plan", click "view details", and operate the upgrade on the entry page.

1. what is the impact on merchants after the old version of worry-free withdrawal from the line?

For merchants using the old version of worry-free refund, orders traded before the offline date (December 30) will continue to be insured and protected according to the old rules; orders traded after the offline date will no longer be insured and protected, and merchants will no longer enjoy the "Free Return" exclusive label, traffic tilt, ancillary rights and interests, and bear the buyer's return risk.

2. inquiry of the old version of the worry-free stock refund policy?

for the convenience of users, the old version of the detail information inquiry portal will continue to be retained until march 30, 2022.

3. what are the benefits of joining worry-free refund?

(1) Exclusive traffic blessing to promote transactions: Open the service and enjoy the "Free Return" exclusive label. Relevant tags will be transmitted through the search, recommendation, product detail page, next page, and order list to enhance product exposure and promote transaction conversion.

(2) protect the risk of return, pay with peace of mind: buyers can enjoy 15 days of return rights and interests without reason when purchasing corresponding goods, and the goods are returned to the domestic warehouse for free, so that your after-sales service is simple and worry-free; after the returned goods pass the quality inspection, you will get insurance compensation to help you resist the risk of return.

4. what is the difference between the old and new version of worry-free refund?

(1) tiered pricing, more fair price: low risk low pricing, high risk high pricing.

(2) the number of countries covered has been expanded from 16 to 24 countries: chile, japan, ukraine, mexico, belgium, czech republic, portugal and switzerland have been added.

(3) return experience upgrade: generate logistics face sheet online, the return node seller can see; due to the return link using official logistics caused by the return abnormality, baosi bottom.

(4) GRADUALLY INCORPORATE KA IDENTITY AUTHENTICATION AND IMPORTANT MARKETING ACTIVITIES THRESHOLD: IT HAS BEEN CLEARLY DEFINED AS THE KA THRESHOLD FOR THE LARGE APPAREL INDUSTRY, THE THRESHOLD FOR TENS OF BILLIONS OF SUBSIDY ACTIVITIES IN FRANCE, AND OTHER INDUSTRIES AND ACTIVITIES WILL ALSO BE GRADUALLY EXPANDED.

5. how to confirm that my store has added the old version of worry-free refund?

You can log in to the "AliExpress Backend - Merchandise - After-Sales And Services - Worry-Free Refund Plan" on the main account, and on the page "Legacy Worry-Free Refund Plan" and "Old AE Plus Worry-Free Plan (Covering Russian Version Only)".

note: instead of clicking "view details", such as clicking "view details" is to enter the new version of the worry-free refund page and operate the upgrade.

6. how to arrange the new version of worry-free refund international alipay deduction link?

the international alipay debit function bound to the aliexpress store is currently under development and is expected to be completed in late december. after the function is launched, we will notify everyone in time and guide users who need to switch to the international alipay deduction to complete the relevant operations, so stay tuned!