OCR + TRANSLATION
AliExpress
whole introduction to the Logistics
As a cross-border e-commerce platform for service merchants and overseas consumers, AliExpress completes transaction payments among consumers
After the order is generated, the merchant needs to send the goods from the merchant's warehouse to overseas consumers, and the business link is long and the industry is long
The complexity of the business is high, which is a big challenge for many domestic businesses and do not know what kind of things to choose
Flow merchants and logistics solutions, not sure after how long consumers will receive the goods, what to do if the goods are detained or lost, what to do, consumer
What to do if you are not satisfied with the return
With the gradual improvement and perfection of aliexpress logistics supply chain system, as well as the increasing maturity and stability of Cainiao logistics, aliextens
The logistics solutions provided by Tongtong for merchants are becoming more and more complete . Merchants only need to understand and follow AliExpress's logistics policies
With the touch of a finger, you can "trade the world".
The overall picture of AliExpress logistics services is as follows:
O The aging rate is accelerated
O Traffic increases
O Conversion boost
O The aging rate is accelerated
0 Traffic increased
O Conversion boost
O Freight subsidy
O Traffic increases
O Logistics after-sales guarantee
O Search Weighting
O Flow support
Merchants/Consumers
Rights
Ten Days
"Full Upgrade" is a single order
Official warehouse
Merchant warehouse
AliExpress Logistics
solution
Cross-border straight hair
Overseas warehouse
C4!
NIAO Rookie
Fed
GES
DHL merchant custom logistics
Logistics basic services
Cainiao Logistics, 3PL, Merchant Custom Logistics
Part I: Logistics Basic Services
-, AliExpress logistics service providers and logistics lines
AliExpress officially designated logistics service providers to provide order fulfillment services for merchants are Cainiao, and Cainiao provides from merchants
Door-to-door pick-up, full logistics services delivered to the end of the consumer, accounting for more than 90% of aliexpress parcel volume; other
AliExpress also docked with some high-quality social logistics providers (3PL) as a supplement to provide merchants with the whole process
Streaming services; At the same time, for some special categories or single products, merchants can also find mature logistics providers offline
cooperate.
AliExpress cross-border direct shipping and overseas warehouse logistics links are as follows:
Cainiao Logistics/3PL/Merchant Custom Logistics
---
Logistics providers collect
Or merchants to send warehouses
exchange
Thousand lines
transhipment
Delivery
pay
Seller
First km/transshipment warehouse
Customs
Customs clearance
The destination country collects the position
Buyers
Cross-border logistics link diagram
Overseas warehouse merchants direct logistics links
Push orders to three-party warehouses/merchant warehouses
Delivery
Seller
Three-party warehouse/merchant warehouse order fulfillment
Buyers
Merchants take orders
pay
The system automatically takes orders
Push orders to rookie warehouses
Delivery
Rookie system
Cainiao official warehouse order fulfillment
Buyers
Overseas warehouse rookie warehouse with link
Overseas warehouse logistics link map
AliExpress logistics service providers and logistics routes are detailed in details
https://sale.aliexpress.com/zh/_ pc/seller/shipping methods_list.htm?spm3D526
1.8115697.2341.3.6d5e489bnaQYge
AliExpress official logistics service provider: Cainiao Logistics
As the most important logistics service provider of AliExpress, Cainiao provides online delivery, online production of logistics single number, freight
Direct deductions on the platform and other convenient services. It offers four levels of logistics routes, packages for merchants shipping from China
It includes economic lines, simple lines, standard lines and fast lines, as shown in the following figure:
Average proper delivery time
(Varies by country and is special.)
Period except)
Logistics level
illustrate
Logistics provider situation
Suitable for the product
Applicable countries
Logistics freight is low, the timeliness is slow,
The goods arrive only at the destination state-owned logistics
Information
The economic class line for rookies does not
Worry about logistics, some special categories
Offline others can be used
Logistics service provider
Cainiao Route only supports logistics policy regulations
Available in the specified countries; Some other countries
(Special categories) offline lines can be used
Light under $5
Small items
economy
45-60 days
Relatively economic route, simple
Type lines can be queried including proper delivery
Or the key to the buyer's signature
Link logistics tracking information, and
The timeliness is slightly faster than that of economical logistics
The simple class line is all made up of dishes
Birds are provided
Light under $5
Small items
Russia, Spain, Chile,
Belarus, Ukraine
simple
20-45 days
Logistics costs are moderate and time-sensitive
Fast, full logistics tracking information
Queryable
Most of the standard lines
Courtesy of Rookie, partly by
Other offline logistics service providers
offer
Cainiao Line only supports logistics policies
Available in the prescribed countries; Other Ministries
Can be used by country (special category).
Offline lines
Over $5
Equivalent value products
standard
10-35 daysIncluding commercial express, special line,
Courier service provided by postal courier
Service, fast timeliness, full logistics
Tracking information is available
Worry-free and superior for fast-class lines
First the rookie provided, he was provided by
Provided by offline logistics service providers
fast
High-value goods
Available in all countries on the platform
7-30 days
The relevant rules for each logistics level of Cainiao can be found in:
https://sell.aliexpress.com/zh/_ pc/shipping/online_logistics_list.htm?spm3D5261.8
115697.2336.4.29af489bWxpHBT
For tariffs on each rookie line, see:
https://sell.aliexpress.com/zh/_ pc/logisticsfee.htm?spm=5261.8115697.2341.4.2e
16489bqBpOTN
Key note: In order to reduce the impact of user complaints, bad reviews and compensation caused by merchants due to logistics reasons, Cainiao
In 2019, the worry-free logistics line of "you dare to use, I dare to "compensate " was launched, including worry-free simple and worry-free standards
3. Worry-free priority has a total of three lines. Merchants use worry-free lines to ship goods, enjoy the platform to bear the logistics dispute refund,
Merchant NR exemption, DSR (consumer rating) low score does not count in the assessment and other "privileges", which are well received by merchants.
At present, the parcels of the worry-free line account for more than 85% of the total AliExpress package.
For an introduction to the worry-free line, see:
https://sell.aliexpress.com/zh/_pc/shipping/aliexpress_shipping.htm?spm35261.
8115697.2336.2.7d54489bMCEcpk
AliExpress Docking Other Social Logistics (3PL)
In addition to Cainiao, AliExpress also docks with some high-quality social logistics providers (3PL) as a supplement to raise merchants
Provide full logistics services, including commercial express or special lines, such as DHL, Fedex, GES, 360lion, etc.
Different from the Cainiao route, although 3PL is also a designated cooperative logistics provider of AliExpress, it needs to be offline
Negotiate prices and settlement with logistics, and the platform does not intervene in the cooperation and dispute handling between the two sides.
PRE ah (Seller's ShipPping Method )
For some special categories, merchants can also find some mature cross-border logistics providers offline to cooperate and ship
To consumers. Because the timeliness and delivery rate of merchant custom logistics are worse than those of cainiao lines, and there is loss of goods and
In the event of a dispute, there is no compensation protection, so it is recommended that the merchant must choose carefully to reduce the custom logistics on the merchant
to reduce the risk of capital loss and consumer complaints.
At present, the platform allows merchants to select the product category of "custom logistics":
https://sell.aliexpress.com/zh/_ pc/shipping/others_rules_whitelist.htm?spm3526
1.12525445.0.0.4ae01c035gEKuU
brief summary:
The comparison of rookie, social logistics, and merchant custom logistics is shown in the following figure, and merchants can act according to their actual situation
choose.
Type of logistics
Price
Service Assurance
Shipping methods
Consumer bad reviews handling
Consumer NR processing
Platform official logistics provider, wind
Low risk; Sellers due to logistics services
Unsatisfied with it can be done in AliExpress
Platform online litigation
Merchants can use quick sell
Pass the receiving account number with
Cainiao settlement shipping
Correction due to logistical reasons
DSR low scores are not counted
into the Seller account assessment with
disputes caused by logistics reasons
Refunds are borne by the Platform
Rookie worry-free route
Online quotes, transparent prices,
There are no hidden costs
Platform official logistics provider, wind
Low risk; Sellers due to logistics services
Unsatisfied with it can be done in AliExpress
Platform online litigation
Merchants can use quick sell
Pass the receiving account number with
Cainiao settlement shipping
Due to logistical reasons
Disputes, DSR low score no
Counts in the seller account assessment
Online quotes, price transparency,
There are no hidden costs
Rookie non-worry line
No special policies
AliExpress recommended logistics
Quotient, the risk is relatively controllable; buy
Home is not satisfied with the need for logistics services
Communicate with logistics providers offline
Merchants and logistics lines
Under Settlement Shipping
3PL line
Merchants need to negotiate with logistics offline
No special policiesNo special policies
Merchant customization
Logistics lines
Merchants need to identify high-quality items by themselves
Flowing business, the risk is not controllable; sell
Home is not satisfied with the need for logistics services
Communicate with logistics providers offline
Merchants need to negotiate with logistics offline
Merchants and logistics lines
Under Settlement Shipping
No special policies
No special policies
For a detailed description of each logistics route, see:
https://sell.aliexpress.com/zh/_pc/cainiao_super_economy.htm?spm=5261.8175
617.0.0.51b22bbeZSEF5w
Part II: AliExpress Logistics Acceleration Plan for 2020
-, cross-border West France ten days
To enhance consumers' shopping logistics experience and promote buybacks, AliExpress and Cainiao launched the "Cross-Border Ten Days"
The first phase is planned to be launched for Spain and France. For merchants who sign up to participate in the "Cross-border Ten-Day Delivery" project,
The system will automatically circle the cross-border direct goods with excellent historical delivery records in its stores, and provide customers with front desk information
Standard, additional traffic exposure and other rights, Cainiao free to improve the worry-free standard line logistics timeliness (payment to delivery 10
Business days, based on the estimated delivery time shown on the product detail page).
For a detailed description of cross-border 10-day delivery, see:
https://sale.aliexpress.com/_pc/KTvjtkGYgq.htm?spm=5261.15001322.notice_xrid
a.1.62e14edfjWGeEN
Second, cross-border "full upgrade" joint orders
The "Full Upgrade" consolidation plan is a deterministic logistics upgrade service launched by AliExpress and Cainiao, and buyers can cross
After purchasing multiple items in the store, neither the buyer nor the seller will have to pay an additional fee if the order threshold is met
Logistics costs, you can enjoy free of charge from the surface mail channel (economic, simple line) to upgrade to the registered channel logistics service
business. Shorten the delivery time of logistics, reduce packet loss, and improve the shopping and logistics experience of buyers.
For a detailed description of the "full upgrade" order, see:
https://sale.aliexpress.com/_pc/hifgMroGoY.htm?spm=5261.15001322.notice_he
dan.4.70404edf48sJBt
Third, overseas warehouses
1. Rookie official warehouse
Cainiao's official overseas warehouse service is a combination of AliExpress and Cainiao Network to combine overseas warehouse advantage warehousing resources and local distribution
The official supporting logistics service of AliExpress jointly launched by Send Resources provides overseas warehouse storage management for AliExpress merchants
One-stop logistics solutions such as management, warehouse hair, local distribution, logistics dispute resolution, after-sales compensation, etc. Where the knot
Combined with the local high-quality warehouse resources in Europe, it is possible to achieve three-day delivery in Europe, which greatly improves consumption
The buyer's purchase experience and platform mentality effectively help sellers improve store sales.
For a detailed description of the official warehouse of Cainiao Overseas, see:
https://page.cainiao.com/courierreward/warehouse/warehouse.html
2. Three-party warehouse/merchant warehouse
In addition to The Rookie Overseas Official Warehouse, AliExpress also encourages merchants to store their goods in overseas tripartite warehouses/merchant warehouses and self-contained warehouses
The line chooses a high-quality line to send the goods to the consumer. Merchants use three-party warehouses /merchant warehouses and open commitment service,
After passing the commitment assessment, you can bid "X Day Delivery" and enjoy all the rights and interests brought by "X Day Delivery"
Including: search support, full link transcoding and marketing traffic support.
For a detailed description of merchant warehouses, see:
https://sale.aliexpress.com/ pc/RWnlgt8SQR.htm?spm3D5261.ams 101270.layer-
pt41nc.11.72717E36HYJY21
brief summary:
As a troika of logistics acceleration in 2020, The West French Ten Day Reach, "Full Upgrade" Joint Order, Overseas Warehouse, will
Accelerate the full-link logistics timeliness of AliExpress by more than 30%, and the order delivery rate of merchants and consumer logistics
Checksum and repurchase will bring about a qualitative leap.
The logistics acceleration plan is summarized as follows, and merchants can choose to participate in the appropriate logistics program according to their actual situation.
Logistics acceleration program
Brief introduction
Suitable for the product
Merchant benefits
Consumer Rights
Requirements for merchants
The same consumer buys in different stores
Economic logistics commodity, by rookieBundled and issued with standard lines
1, 0 cost under the logistics rise
Level up
2. Consumers purchase full link
Transparent standard, the flow rate is greatly improved
Logistics under 1, 0 cost
Upgrades to speed up
2. One-time signing of the parcel
"Full Upgrade" is a single order
Light and small pieces under $5
72-hour logistics Internet access
Shipping from China to Spain/France
The country, worry-free standard lines are available
10 days to cast properly
1, 0 cost under the logistics rise
Level up
2. Consumers purchase full link
Transparent standard, the flow rate is greatly improved
Sifah Ten Days
Items around $5-20
Logistics speed up at zero cost
72-hour logistics Internet access
Merchants store goods to overseas warehouses
Fulfillment, significantly shorten payments-
Properly timed
More than 20 USD
Heavy (thrown) objects
1. Platform subsidy freight
2. Front desk traffic weighting
3. Logistics after-sales guarantee
Overseas warehouse
Logistics speed up at zero cost
Store the goods in overseas warehouses
Part III: AliExpress Other Logistics Solutions
1. Special cargo solutions
In order to meet the cross-border shipment of special goods such as live electricity, liquids and powders (hereinafter referred to as "special goods"), AliExpress is special
Cross-border direct delivery of goods provides two sets of solutions: First, the online delivery of rookie special goods line, according to the price, timeliness,
The countries that can be delivered are divided into three levels, namely super economy of special goods, simple goods, and special goods standards
Different delivery needs of merchants; The second is the special goods line of offline delivery, mainly including Shunyou, Tongyou, and Feite
The types of special goods that can be transported are more diverse than the rookie routes, and there are more countries that can be reached, and the merchants can root
According to their own delivery needs, choose the most suitable delivery route.
The NR rate, DSR, delivery rate and other data of each logistics line in the special cargo program can be monitored in real time, such as data
Anomalies can warn operators in a timely manner and react quickly.
For a detailed description of specialty solutions, see:
https://sale.aliexpress.com/_pc/Xml0425cjy.htm?spm3D5261.8115697.2333.2.288
C489bNXQ4rC
2. Worry-free consolidation plan
Aliexpress Direct is AliExpress for Three countries: Brazil, Saudi Arabia and the United Arab Emirates
Launched the "full package mail" philharmonic bill business. That is, when the consumer's order meets a certain amount threshold, it can be
Enjoy the cross-store "full package mail" service, and then the Rookie Worry-free Container Shipping Logistics Line will combine the orders of different stores
emit.
For a detailed description of the Worry-Free Container Freight Program, see:
https://sell.aliexpress.com/zh/_pc/VRJX59Y9NF.htm
3. Worry-free standard value guarantee upgrade service
Value assurance upgrade service is to provide goods lost for orders that use Cainiao Worry-free standard line is high value logistics orders,
Additional value compensation service for broken goods. Merchants purchase the value guarantee upgrade service according to the transaction order
The actual loss is paid for the value of the goods outside the upper limit of the platform's basic compensation. After selecting the Value Assurance Upgrade Service,
The payout limit for a single logistics order has been upgraded to RMB3000.
For a detailed description of the Worry-free Standard Value Assurance Upgrade Service, see:
https://sell.aliexpress.com/zh/_pc/1OAXC4HLMH.htm
4. Rookie collects the Internet front
In order to shorten the online timeliness of merchant logistics orders, Cainiao launched the pre-collection service of collecting Internet access in 2019, that is, business
After the home creates a logistics order, it will be the same collection warehouse (such as Yanwen Yiwu warehouse, delivery sifang Shenzhen warehouse, etc.) small
Pack the data, form a large package, and put these small packages in the same large package and paste the large package sheet to hand over to the division
machine. The driver scans the large package of face sheets, and the scanning time is to record the time online for the package.
For a detailed description of the Rookie Access Pre-service, see:
https://sale.aliexpress.com/_pc/W1BOgWdnzO.htm?spm3D5261.8115697.2333.5.7
356489bf7Y10k
5. AliExpress Plus
AliExpress Plus is a local service brand of AliExpress Russia, which means: fast logistics + convenient returns
+ Membership benefits, opportunities compared to traditional cross-border business: more customer orders, higher average order price
value, higher satisfaction rate, higher repurchase rate. Goal: Within three years, AliExpress Plus GMV netThe increment is billions of dollars. As the earliest seller, you will get more customers and sales more easily.
For a detailed introduction to AliExpress Plus, see:
https://service.aliexpress.com/page/knowledge?pageld%3D42&category=100001354
3&knowledge=1060246089&language=zh#
More logistics solutions of AliExpress are being updated continuously...
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