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Cainiao Worry-Free Logistics - AliExpress Standard Shipping - The hidden protection policy

 

Cainiao Worry-Free Logistics - AliExpress Standard Shipping


In order to provide a fair and safe trading environment for buyers and sellers, ensure that sellers can operate on AliExpress platform at ease, and help sellers reduce the impact of uncontrollable logistics factors, orders shipped with Cainiao Worry-free Logistics will enjoy the following protection policies.

I. Applicable objects

Orders that use Cainiao Worry-free Logistics for actual delivery and fill in the delivery notice

II. The following conditions must be met for the order

1. The seller fills in the delivery notice truthfully: use worry-free logistics to deliver goods. The logistics scheme selected when filling in the delivery notice is worry-free logistics.
Worry-free Logistics currently provides three services: "Rookie Worry-free Logistics-Simple", "Rookie Worry-Free Logistics-Standard", "Rookie Worry-free Logistics-Priority"

2. The seller has delivered the goods to the warehouse without delay: the goods will arrive in the warehouse within 5 working days from the creation of the logistics order.
Whether the goods arrive in warehouse and the information above the above network information shall prevail: the collection and receipt shall be subject to the successful information, and the self-sentment shall be subject to the successful information of the warehouse signing and receipt.

Notes:
-- If the seller does not choose Cainiao Worry-free Logistics when filling in the delivery notice, the logistics dispute needs to be responded by the seller himself, the refund of the dispute cannot enjoy the guarantee of daring to use and compensate, and the logistics dispute and low DSR score caused by the order are still included in the assessment.
-- If the seller delays delivery, he cannot enjoy the guarantee of daring to use and compensate, and the logistics dispute and low DSR score caused by the order are still included in the assessment.

Special reminder, in order to avoid delayed shipment (goods arrive in warehouse within 5 working days from the creation of logistics orders):
-- You need to contact the warehouse for collection within 3 working days from the creation of the logistics order (reside 2 working days for the warehouse for collection and processing)
-- Self-sending requires ensuring that the goods arrive at the warehouse and sign for receipt within 4 working days from the creation of the logistics order (aside 1 working day for processing)


III. Seller protection policy:

Protection Policy 1: Logistics disputes do not require a seller's response, and the platform will directly intervene to verify the logistics status and determine responsibility.

After the buyer initiates a dispute over the unreceipt of the goods, the seller does not need to respond, and the platform will directly intervene to verify the logistics status and determine the responsibility.
Reminder: Disputes caused by non-logistics problems still need to be handled by the seller himself.


 


Protection Policy 2: Disputes caused by logistics reasons and low DSR scores are not included in the seller's account assessment.

Specific protection policies:
1. After the end of the order transaction, the buyer anonymously gives a DSR itemized score - shopping speed 1, 2 and 3 star ratings, not included in DSR logistics 1, 2 and 3 points in the buyer's bad experience order;
2. For the change of the unreceived goods dispute/dispute handler raised by the buyer to the dispute of unreceived goods, AliExpress finally adjudicates, which does not include the dispute filing rate, arbitration filing rate and seller liability rate;
3. If the buyer raises a dispute arising from the goods that has not been received, the AliExpress platform will finally judge that there is a dispute with the goods and the seller is not liable, and the dispute filing rate and the arbitration filing rate shall be exempted from liability.

Notes:
During the transaction period, there will be a sudden irresistible event (such as earthquakes, floods, warehouse explosions, etc.). According to the specific situation of the force majeure event, the platform will make a comprehensive judgment on whether the orders caused by the incident are subject to the rules of daring to compensate. The specific judgment and scope are subject to the platform announcement.

Protection Policy 3: If you dare to use it, I dare to compensate. The platform shall bear the refund of disputes caused by logistics reasons.

Worry-free logistics dares to use and compensate:
1) Cainiao Worry-free Logistics-Standard: the upper limit of basic compensation is RMB 300;
2) Cainiao Worry-free Logistics - Priority: the upper limit of compensation is RMB 1,200;
3) Cainiao Worry-free Logistics - Simple: the upper limit of compensation is RMB 35;
[Reminder] Refunds for disputes caused by logistics reasons enjoy worry-free logistics compensation. The latest compensation standard: View details
Orders for insurance services, compensation standard: View details


Refunds for disputes caused by the following problems shall be borne by the platform:
1. The goods are still in transit (time-limited/lost goods);
2. The waybill number caused by logistics reasons cannot query the logistics information;
3. The wrong address issued by the logistics provider

The seller's liability platform does not pay compensation, such as:
1) The seller delayed delivery, and the goods did not arrive at the warehouse within 5 working days from the creation of the logistics order;
2) The seller filled in the wrong waybill number, filled in the wrong address, and closed the contract without permission. The seller did not deliver the goods in the agreed way (if the buyer chooses the priority service when placing the order, the seller replaces it to standard service without authorization);
3) Online delivery logistics order seller transfers offline delivery;
4) The seller's goods are improperly packaged, resulting in the damage of the goods due to the lack of necessary buffer protection materials;
5) Lost before entering the warehouse;
6) No compensation for return;
7) Parcels confiscated for contraband

 

Notes:

During the transaction period, there will be a sudden irresistible event (such as earthquakes, floods, warehouse explosions, etc.). According to the specific situation of the force majeure event, the platform will make a comprehensive judgment on whether the orders caused by the incident are subject to the rules of daring to compensate. The specific judgment and scope are subject to the platform announcement.


FAQ
1. How to go through the compensation process of daring to use and daring to compensate? Do I need the seller to operate it?
There is no need for the seller to operate, and the disputed personnel will deal with it in the process of liability;
2. How to check whether to pay compensation?
If the order is eligible for compensation, the money will be transferred directly to the seller's US dollar withdrawal account about a week after the arbitration.


Protection Policy 4: Sellers who are not satisfied with logistics services can complain online

Standard service: Within 120 days from the creation of the logistics order, the seller can file a complaint online about the loss of pieces and fee disputes (the weight does not match 60 days) before warehousing.
Priority service: Within 40 days from the creation of logistics orders, sellers can file online complaints about lost items and fee disputes before warehousing.
Click to view the complaint process and compensation standard>>



 

 

Cainiao Worry-Free Logistics - AliExpress Standard Shipping


AliExpress Standard Shipping is a high-quality logistics service launched by Cainiao Network, which provides AliExpress sellers with a one-stop logistics solution for domestic collection, international distribution, logistics details tracking, logistics dispute handling, and after-sales compensation. .


I. Line introduction

1. Channel stability and fast timeliness: Cainiao Network cooperates with high-quality logistics providers to build logistics and distribution services covering the whole world. Through the leading intelligent ordering system in the industry, the best logistics plan is matched according to the destination country, category, weight and other factors, and the core countries estimate the time limit is 16-35 days.
2. Simple operation: One-click selection of worry-free logistics can complete the freight template configuration, and key cities such as Shenzhen, Guangzhou and Yiwu provide free door-to-door collection services.
3. The platform undertakes after-sales service: logistics disputes do not require the seller's response, and the platform directly intervenes to verify logistics problems and determine responsibility. Disputes caused by logistics reasons and low DSR scores are not included in the seller's account assessment.
4. Delivery convenience: Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Leqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou, Xiamen, Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludaoxing Baigou, Baoding City and Baoding provide door-to-door collection services. Sellers in non-collective areas can send them to the collection warehouse by themselves.
5. Worry-free compensation: The refund of disputes caused by logistics reasons shall be borne by the platform, and the upper limit of basic compensation is RMB 300. View details.
6. Value Guarantee Upgrade Service: Orders purchased Value Guarantee Upgrade Service, refund and value guarantee upgrade service for disputes caused by logistics reasons. View details


II. Scope and price of transportation

1. Delivery range: 254 countries and regions around the world, of which Russian pick-up services cover 66 states in Russia and nearly 800 pick-up counters in 183 cities. France pick-up supports the whole territory of France, and currently does not include outer islands such as Corsica.
Note: Due to the unstable political situation in Yemen, the local postal parcels, parcels, EMS, worry-free logistics and other services were suspended, and the recovery time is to be determined.
Due to the local strike, services sent to the local area were suspended, and the recovery time is to be determined.
2. Billing method: 1g lifting of small bags, billed by grams. Large package, actual weight and volume weight take large value weight, (volume weight: length (cm) * width (cm) * height (cm)/8000); 1g lifting from Europe to 25 countries, billed by g; for the rest, 0.5kg lifting weight, billed per 500g. Small package general goods, small package non- general goods and large package billing standards are different, and some countries do not support sending large package goods.
1) Small package billing: the declared weight of the package <= 2kg, and the actual weight of the package <=2kg, and the unilateral length of the package <=60cm, and the length of the package + width + height <=90cm;
2) Large package billing: the declared weight of the package > 2kg, or the actual weight of the package > 2kg, or the unilateral length of the package > 60cm, or the length + width + height of the package > 90cm;

download quotation.
Price effective time: subject to the announcement time
Note: The warehouse calculates the freight according to the weight and size of the package when it is stored in the warehouse. At the same time, if the package exceeds the original logistics channel delivery limit, the warehouse will redistribute the logistics channel and calculate the freight, and the actual freight paid may be higher than the trial freight.
For example, if the seller Xiaoqing's order package weight is <2kg, and the unilateral length of the package is > 60cm, or the package length + width + height > 90cm, the order will be sent through the large package of worry-free logistics, and the freight is higher than the small package freight. If you need to ship through parcels, please make sure that your parcel meets the parcel delivery requirements.
3. Fee standards for inability to deliver return in destination countries:
For details, please refer to the service instructions for Undeliverability: http://sale.aliexpress.com/seller/undelivered.htm
 

III. Time Limitation

1. Estimated time limit
1) Normal situation: arrive at the destination in about 16-35 days.
2) Except for special circumstances (including but not limited to force majeure, customs inspection, policy adjustments, holidays, etc.).
3) Check the logistics time limit: https://ilogistics.aliexpress.com/recommendation_engine_public.htm
2. Time limit for commitment
With the gradual stabilization of the global epidemic, our logistics timeliness has fully recovered to the pre-epidemic level. Since 00:00 U.S. time on September 16, 2021, the promised time limit has been adjusted as follows. For details, please refer to the announcement: Click here to view
Adjustment content: Starting from 00:00 U.S.Z. time on September 16, 2021 (Internet information appears), the time limit of logistics orders promised by the destination country for Brazil has been maintained for 75 days, and the time limit for logistics orders promised by the destination country for other countries has been adjusted to 60 days.
Note: For logistics orders signed before 00:00 U.S. Spanish time on September 16, 2021 (Internet information appears), if the destination country is [Russia, Spain, France, the United States, Israel, the Netherlands, Ukraine, Poland, Republic of Korea, Germany, Japan, Belgium, Czech Republic, Belarus, Bulgaria, Lithuania, Saudi Arabia, Latvia, Estonia, Singapore, Serbia, Finland, Croatia, Turkey, United Arab Emirates, Qatar] shall remain within 60 days; if the destination country is other countries, the commitment period shall remain 75 days.


IV. Logistics Information Inquiry

1. Logistics details: the whole process can be tracked (except for some special countries)
2. Logistics details inquiry platform:
1) AliExpress platform order page: AliExpress will directly display logistics tracking information on the order details page.
2) Cainiao's official logistics tracking website: //global.cainiao.com/







I. Service introduction

"Rookie Remote Area Collection Service" is a fee-based value-added service, which provides AliExpress sellers with a wider range and more timeliness. This service is mainly used in areas that cannot be covered by the existing free collection scope, and the free collection coverage area cannot be used for the time being.
Parcels collected through this service will be sent directly to the rookie distribution center for sorting and international transportation.
       At present, the following routes can use rookie remote area collection services:
       Note: The following routes are not available throughout the country, but the collection services in remote areas of rookies can be covered in most collection areas. Please refer to the attachment for the specific cities where each route can be collected: Click here to download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Line-Super Economy, Cainiao Super Economy, Cainiao Super Economy-Shunyou, Cainiao Super Economy-Yanwen, Cainiao Worry-free Logistics-Simple, Cainiao Special Line-Simple, Cainiao Worry-free Logistics-Standard, Cainiao Package Special Line, Cainiao Special Line-Standard, Yanwen Airlines Registered Package, 4PX New Mail Registered Package, Cainiao Worry-free Logistics-Priority, Cainiao Special Line-Simple, Cainiao Special Line-Liao Special Line-Standard Fast Standard
At present, the following routes are temporarily not available for rookie remote area collection services:
China Post Ordinary Package +, SF International Economic Package, Cainiao Special Line-Standard, Suyoubaofen Post Registered Package, China Post Registered Package, China Post e-Post e-Post, Cainiao Worry-free Consolidation
(Note: Different provinces with different routes are opened. For details, please refer to the attachment of the collection service coverage in remote areas of rookies)


II. How to operate

When the merchant delivers goods online, Cainiao will automatically match whether it belongs to the remote area of collection according to the collection address entered by the merchant. If it belongs to the collection area, the merchant can choose this service by itself.
When shipping, merchants need to link small packages and generate handover orders according to the logistics channels to which the goods belong. Detailed operation steps: merchant operation guidebook


III. Cost and time limit

BILLING METHOD: THE FIRST WEIGHT IS 2KG + THE RENEWAL WEIGHT IS 1KG (THE FIRST WEIGHT IS LESS THAN 2KG, AND THE RENEWAL WEIGHT IS LESS THAN 1KG, AND THE SERVICE FEE IN REMOTE AREAS WILL BE CHARGED ACCORDING TO DIFFERENT SHIPPING PROVINCES AND DELIVERY CITIES.
The preferential prices after the rookie subsidy are as follows (Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen and Dongguan provide free collection services throughout the country (administrative regions):


Note:
Each handover order can only correspond to 1 large package. The unilateral size of the large package cannot exceed 120cm, the sum of the three sides cannot exceed 180cm, and the weight cannot exceed 30kg;
According to the relevant requirements, parcels shipped in some areas need the shipper to provide their real name and upload their ID number;
       Packaging requirements: The merchant needs to package multiple small packages in large packages. The large package must ensure that the appearance is complete and not damaged and has been sealed. If your package does not meet the standards, the logistics provider will refuse to collect your package.
       Face sheet printing: The merchant needs to paste the printed handover sheet on the handover sheet management page in advance on the large package.
      (Every small package in the large package still needs to be pasted with a shipping label or cloud printing label. If there is no sheet for the small package, the warehouse will deal with it as the main partless.)

       Single size requirements: 10*15cm,
Case description: The seller sent a large package from Shanghai to the rookie Hangzhou Distribution Center.

large package weightBilling amount (RMB)notes
0.5KG5.0First weight 2KG billing, price: 5.0 yuan
one point five KG5.0First weight 2KG billing, price: 5.0 yuan
2.5KG5.9First price + 1KG renewal price 1.8 yuan/KG
ten kigabytes19.4First price + 8KG renewal price (1.8 yuan/KG*8)

 


IV. FAQ

1. When can I apply for cancellation of the handover receipt for booking?
Answer: Before the collection site sends back the collection information, the delivery order can be cancelled through the handover management page. The collection service provider has collected the collection and sent back the collection information, and cannot be cancelled and intercepted.
2. Where can I check the logistics trajectory of the big package?
Answer: Merchants can use the small package order number to query the trajectory in the Cainiao Global Logistics Tracking System (https://global.cainiao.com).
3. Why can't I use the rookie remote area collection service in the free collection range?
A: At present, this service can cover most remote areas, but too remote areas will still not be covered, so you can continue to ship according to the existing self-delivery or self-delivery methods.
4. How do I know which receiving city my package will be delivered to? How much is the corresponding express delivery fee?
Answer: At present, the small package creation page can only display the logistics service providers that will collect for you in the future, and does not represent the real delivery warehouse address. You need to create this parseage logistics order first. After the creation is completed, you can find the corresponding logistics parsein order in "Merchant Background" - "Drop Delivery Order Management" - "Drop Form Creation" - "Select the Package through the List" to see which destination warehouse is finally delivered.
"Rookie East China Distribution Center or AE Hangzhou Automation Distribution Center (Yuantong Collection)" The receiving city is "Hangzhou"
"Rookie Dongguan Distribution Center delivers Sifang Dongguan Custom Warehouse-Dispend" Instant receiving city is "Dongguan"

5. Excuse me, I have been using "Applying for Warehouse Door-to-door Collection" before. How can I continue to use this function now?
Answer: Merchants can continue to use "Application Warehouse Door-to-door Collection" to enjoy free door-to-door collection. Steps: In the rookie door-to-door collection module, click the modification next to the Chinese address and select the "Application Warehouse Door-to-door Collection" service. ( Before clicking "Apply for Warehouse Door-to-door Collection", merchants need to confirm that the free collection service provider has agreed to door-to-door collection)


6. What should I do if my package has not been properly invested in the distribution warehouse after collection?
Answer: You can check the estimated shipping time corresponding to the package first. If it has exceeded the estimated time limit, you can check the status of your package first through online consultation. If the logistics provider confirms that your package has been lost, you can provide screenshots of communication with the logistics provider and the materials required in the evidence of other complaints to file a complaint against the rookie for compensation.

V. Consultation, complaint and compensation

       1. Consultation entrance: Merchants have inquiries, checks, complaints and other problems about the handover package. You can click the corresponding handover order number online customer service on the package management page for consultation, and the logistics service provider will undertake your consultation. Service hours: Monday to Sunday: 9:00-18:00, and the service hours during the promotion period and statutory holidays will be notified separately.


       2. Complaint entrance: The merchant needs to file a complaint against the damaged single logistics parcel in the collection handover form, which is consistent with the existing logistics parcel entrance.


       3. Complaint handling process
(1) The merchant shall initiate a complaint through the system within the agreed time limit according to the type of complaint;
(2) When the complaint is initiated, the merchant should provide sufficient evidence through the system. The complaint judgment results will be fed back in the system within 10 calendar days. If no agreement is reached within 10 natural days, the merchant can initiate an appeal online. The appeal is valid for 15 days, and the rookie promises to intervene within one working day. ;
(3) After the goods arrive at the collection warehouse, the logistics provider will not pay compensation under the premise that the overpackage of the collection package is in good condition and there is no obvious evidence that it is the responsibility of the logistics provider. The number of internal small packages shall be subject to the actual warehousing information of the allocated warehouse.
(4) No more than 2 complaints per order

       4. Complaint evidence and compensation standards

 

Type of main complaintValidity period of complaintgive an example.Rules of proofstatute of limitations for proofExemption
(Relevant certification materials shall be provided for exemption)		compensation standard
Not in the warehouse after collectionLogistics orders start from 30 calendar daysThe package was lost after being handed over to the collection logistics provider.1. Merchant transaction order information, product name, number of pieces, weight
2. The information associated with large and small packages recorded by the system

3. Other proofs that physical parcels have been handed over to the logistics provider (such as shipping videos, pictures, screenshots confirmed by the logistics provider to have been lost, etc.)		seventy-two hoursAfter the large package arrives at the warehouse, the outsourcing certificate is not damaged;According to the actual loss value compensation (based on the actual transaction price of the order on the online trading platform), the maximum compensation limit stipulated in the logistics products used by the small package shall not exceed the maximum compensation limit.

 

*Note: This complaint type is only applicable to the above paid services. Please pay attention to the validity period of the complaint. The timeout will not be accepted





1) At present, the collection service has covered Beijing, Shenzhen, Guangzhou and other parts of the country, as shown in the table below.
2) Hong Kong warehouses and Weihai warehouses are not collected, and merchants can send or deliver them to the warehouse by themselves.
3) Within the collection area, free door-to-door collection from 1 piece.
4) Outside the collection area, the seller needs to send the package to the warehouse by itself through domestic express (the cost of sending to the warehouse shall be borne by the seller himself).
5) At present, the online front-end function of the collection service (group collection): take the time recorded by the driver's door-to-door collection and scanning large package sheets as the time of logistics and Internet access. For merchants with the front-facing function of the Internet, the online time of parcels can range from 12 to 48 hours in advance. Click here for specific details
[Special reminder] You need to hand over the package to the logistics provider through collection or self-sending within 5 working days from the creation of the logistics order and ensure the successful display of the information of collection or signing for collection (Note: 2 working days need to be reserved for warehouse collection / 1 working day needs to be reserved for the warehouse for cargo. Reasonable and information online display time), if the delivery is delayed, you will not be able to enjoy worry-free standard compensation compensation.


I. Scope of collection

Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen and Dongguan provide free collection services (administrative regions): the areas in the following form are free collection for drivers, and the rest of the above 6 cities are collected free of charge by Shentong Express. After creating the logistics orders collected by Shentong Express, merchants must use [ Group package management] The function is to group packages. After the package is completed, the collection task will be voluntarily assigned to the Shentong express collection personnel without your active contact (do not contact the driver collection contact for express collection orders). For the operation of the package function, please refer to the "Receive Online Front Service Instructions for Cainiao Collection"


II. Collection Service Specifications

1. Starting standard: There is no limit on the quantity of packages, and there is free door-to-door collection from 1 piece.
2. Booking collection: After the seller creates the collection order online, the customer service will contact you within 24 hours to make an appointment for the collection time.
3. Stocking requirements:
1) After creating a logistics order online, the seller needs to print and paste the shipping label or cloud printing sheet provided by AliExpress for each small package.
2) Small package consolidation needs to indicate the warehouse on the large package, such as Cainiao Standard Logistics - Shenzhen Warehouse. A list of small packages needs to be attached to the large package, indicating the number of small packages contained in it.
3) The seller confirms that the packaging is intact, packs all the small packages to be collected in large quantities, and prepares the handover details or two delivery lists (including the seller's contact information, the number of large packages, the weight of the large packages, the number of small packages, the receiving warehouse and the list of small package waybill numbers).

III. Handover rules

1. Make sure that the outer packaging is intact when handing over.
2. When the collector comes to collect, the collector shall provide the handover form to the seller, and the seller shall provide a detailed list to the collector. After confirmation, both parties sign and write down the handover date and time for retention. For the handover form and detailed list, the seller and the collector must each keep one for subsequent review and use.
3. When using domestic express delivery, put a delivery list in the large box, and keep the domestic express delivery receipt and a delivery list by yourself for subsequent review and use.
Note: If the seller does not provide/place the handover list/delivery list, the actual number of packages received by the warehouse and the order number shall prevail. There are few small and medium packages for large packages, and the logistics provider is not responsible.

 


IV. Points to note for collection

1. Print shipping labels or cloud printing sheets:
1) Please be sure to print the shipping label or cloud printing sheet and paste it on the outer packaging of the package. If the shipper is not the seller himself (for example, the seller needs to send the package directly from Taobao or supplier to the warehouse, the shipper is the Taobao seller or supplier, and the consignee is the logistics agent warehouse), please also be sure to ask the shipper to deliver the goods on his behalf. Label or cloud printing surface is single-adhesive to the outer packaging.
2) The warehouse will not print shipping labels or cloud-printed sheets on behalf of others. Packages without shipping labels or cloud-printed sheets will be treated as subjectless parts.No main parts will be destroyed uniformly for more than 6 months from the beginning of receipt.

2. Place the shipping list: Please pack all the packages to be collected in a large package, and attach a list of small packages to the large package, especially mark the number of small packages contained in them. If there are few large, medium and small packages caused by the seller's failure to place the list, the logistics provider shall not be liable.

3. In the packaging process of goods, in order to improve the operating efficiency and timeliness of the package, please pay attention to the following matters (unconforming packaging may lead to returns, so the delay arises are borne by the seller):
1) The appearance of the package cannot reveal the words or logos of the express delivery company, or directly paste the express waybill;
2) Avoid directly using product packaging or nude packaging (that is, goods cannot be packed in transparent bags);
3) Standard shipping labels or cloud printing sheets are required (the size of sheets cannot exceed 10cmX15cm, and color printing should be avoided);
4) Don't tie multiple packages together, please pack the same batch of goods together in a large package;
5) For luminous products (such as luminous shoes), the inside must be packed in a carton and ensure that the outer packaging is not transparent.
6) For fragile or sharp products, please strengthen the packaging to avoid damage to the package in transit.

Incorrect packaging case
The express or shipping company's words or logos should not be displayed on the surface of the package.
The surface of the goods cannot be directly pasted to the domestic express waybill.
can't wear naked.
Be sure to print the shipping label or cloud printing sheet and paste it on the outer packaging of the package, otherwise the warehouse will be treated as a mainpiece.
The outer packaging needs to be pasted with standard shipping labels or cloud printing sheets, and the size should not exceed 10cm X 15cm.
For luminous products, cartons must be used to make sure that the outer packaging is not light-transmitting.

[Remind]
1) The buyer can use Worry-free Logistics to deliver the order if the buyer chooses Worry-free Logistics to deliver the goods;
2) If the logistics scheme selected by the buyer's order promises delivery time ≥ Worry-free logistics promise delivery time, the seller can also use Worry-free logistics to deliver goods.
* The brand and model of mobile phone or tablet products sent to Russia need to be registered with a local Russian institution in advance (http://www.eurasiancommission.org/en/docs/Pages/notif.aspx Inquire about the registered products), if randomly checked by the Russian customs, the package is at risk of being returned.
According to the regulations of the Chinese Customs: formal customs declaration is required for individual packages with a declared amount of more than (excluding) 5,000RMB or a weight of more than (excluding) 100KG. That is, if the merchant exports the package beyond this limit, he must attach an official customs declaration form (mons declaration power of attorney), box list, invoice and sales contract to the package. If the seller does not provide it, it may cause the package to be returned.

French pick-up service in Worry-free Logistics Standards is limited to $23 or less for individual parcel orders according to the customs policy of the destination country.
The pick-up service in the worry-free logistics standard is commercial customs clearance and distribution in Russia. Please pay special attention to the following Russian customs requirements:
1) The buyer needs to provide the passport number, the full name of the passport, the date of issuance of the passport and sign the customs clearance authorization agreement online. If the buyer cannot provide it or does not provide it completely, the package will not be able to complete customs clearance in Russia and be returned.
2) The latest regulations of the Russian Customs shall, as of January 1, 2020, consumers can receive overseas parcels worth less than 200 euros per day and weighing less than 31kg free of customs duties. If the package exceeds this weight or amount limit, there will be tariffs, which shall be borne by the buyer.
3) More than 5 goods cannot be sent in the same SKU commodity list package, that is, if there are more than 5 goods of the same SKU in the same package, if the package is randomly inspected by the Russian customs at the time of import customs clearance, the customs will refuse customs clearance and return it as non-self-use items. Same style, but different colors, sizes, etc. are regarded as different SKU goods.
Link to relevant regulations on Russia's official website: http://tsouz.ru/Docs/IntAgrmnts/Pages/fizlica.aspx for reference.

I. Weight and volume limit

Minimum volume limit:
Square wrapping: surface size ≥9cm×14cm; cylindrical wrapping: the sum of 2 times the diameter and length ≥17cm, and the unilateral length is ≥10cm.
Russian pick-up service:
1) THE WRAPE SHALL NOT EXCEED 15KG
2) Dimensions Length (CM) * Width (CM) * Height (CM) No more than 60 cm *36 cm* 36 cm

Country/Region

weight limit

volume limit

Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Aruba, Burkina Faso, Costa Rica, El Salvador, Equatorial Guinea, Ethiopia, Gabon, Georgia, Guyana, Kazakhstan, Latvia, Liberia, Lithuania, Mozambique, Namibia, Niger, Nigeria, Peru, Puerto Rico (United States), Reunion Island, Saint Lucia, Saint Martin (Dutch), Slovakia, Trinidad and Tobago, Zambia

no more than 30kg

The unilateral length does not exceed 105cm.
The sum of the lengths of the three sides does not exceed 300cm.

Austria, Bahrain, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Japan, Luxembourg, Malaysia, Netherlands, Norway, Pakistan, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sweden, Switzerland, Thailand, United Arab Emirates, Chile Li, Czech Republic

no more than 30kg

The unilateral length does not exceed 150cm.
The sum of the lengths of the three sides does not exceed 200cm.

Vietnam

The general goods shall not exceed 30kg;
No more than 2kg charged

The unilateral length does not exceed 150cm.
The sum of the lengths of the three sides does not exceed 200cm.

Brazil, Canada, Spain, United Kingdom, Indonesia, Israel, Iceland, Italy, New Zealand, Poland, Portugal, Romania, Russia, Slovenia, Turkey, Ukraine, United States, Belarus, Mexico, Côte d'Ivoire, Malta

no more than 30kg

The unilateral length does not exceed 105cm.
The sum of the lengths of the three sides does not exceed 200cm.

Australia

no more than 30kg
Hong Kong warehouses do not exceed 2kg in Australia

The unilateral length of the package shall not exceed 105cm.
The minimum surface circumference does not exceed 140cm.
Volume does not exceed 0.25 cubic meters

Afghanistan, Åland Islands, Anguilla (England), Antarctica, Azerbaijan, Guernsey (Eritish), Bermuda (Eritish), Canary Islands, Christmas Island, Cocos, Colombia, Congo, Cork Islands (New), Croatia, Dominica, Eritrea, Estonia, Falkland Islands, Ghana, Guinea, Guinea-Bissau, Isle of Man (E), Cambodia, Kenya, Kiribati, Kyrgyzstan, Macedonia, Madagascar, Marshall Islands, Micronesia (United States), Montserrat (Eritish), Netherlands Antilles, Nicaragua, Niue (new), Norfolk Islands (Australia), Mariana Islands, Palau (United States), Saint Helena, Saint Christopher and Nevis, Saint Pierre and Milcroon Island, Saint Vincent Island (Eritish), San Marino, Sao Tome and Principe, Seychelles, South Georgia and South Sandwich Islands, Svalbard Islands (Normi), Commonwealth of the Bahamas, Vanta TIGAN, EAST TIMOR-LESTE, TOKELAU ISLANDS (NEW), TONGA, TURKS AND CAICOS (UK), TUVALU, TANZANIA, SMALL ISLANDS OUTSIDE THE UNITED STATES, UZBEKISTAN, VIRGIN ISLANDS (ENGLAND), VARIS AND FUJINA ISLANDS (FA), WESTERN SAHARA, ZANZIBAR, BUNEI, SOUTH SUDAN, Caribbean Netherlands, Bouway, Hurd and McDonald Islands, British Indian Ocean Territory, Pitcairn Islands, French Southern and Antarctic Territory, Saint Baterami Island, Aldeni Island, Taiwan, Hong Kong Special Administrative Region, Bolivia, Dominican Republic, Ecuador, Honduras, Morocco, Paraguay , Moldova, Uruguay, Argentina

no more than 2kg

The unilateral length does not exceed 60cm.
Length + width + height does not exceed 90cm



II. Restrictions on the delivery of goods

1. The consignee's zip code must be accurate, otherwise it cannot be delivered.
2. Product name restrictions: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in general generic product names, such as sample, gift, parts, others, etc.
3. Current support: energized goods with built-in batteries.
However, the internal battery products that are not accepted are as follows:
Electric bicycle batteries, electric wheelchair batteries, small generators, automatic external defibrillators, robots with batteries, other external or built-in large battery goods, etc.
3. Lithium battery energized equipment that supports delivery should meet the following conditions (declared energized):
a. Built-in battery refers to the lithium battery installed in electronic equipment;
b. The watt-hour rating of lithium-ion battery cells shall not exceed 20Wh, the watt-hour rating of lithium-ion batteries shall not exceed 100Wh, the lithium content of lithium metal battery cells shall not exceed 1 gram, and the total lithium content of lithium metal or lithium alloy batteries shall not exceed 2 grams;
c. Each cell or battery must pass the UN38.3 test (requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
d. Short-circuit prevention measures or effective measures to prevent accidental start-up must be taken;
e. No more than four lithium battery cells or two lithium batteries shall be included in a single package;
f. The net weight of lithium battery cells or lithium batteries in a single package shall not exceed 5 kg.
g. Unless the equipment/equipment provides sufficient protection for lithium batteries, the equipment/equipment shall be placed in a strong outer packaging, that is, suitable packaging materials of sufficient strength, and a design that meets packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, energized or battery-mounted toys, game controllers, and luminous mobile phone cases need to be energized.
Example 2: The mobile phone sold by the seller Xiaoqing contains an original battery and a replacement battery. Replacement batteries cannot be sent when shipping, and the original battery must be installed in the mobile phone in insulation to send and declare energized.
5. Regional restrictions:
Moldova: Electrified goods are not supported.
Islamic countries cannot transport adult products due to the laws of the destination country. If found, the package will be returned.

Note: The following prohibited rules are in accordance with international and domestic laws and regulations, including but not limited to the Postal Law, the Regulations on the Administration of Prohibited Articles, the Guidance Catalogue of Prohibited Articles, ICAO-TI Technical Rules for the Safe Aviation Transport of Dangerous Goods, and IATA_DGR , the Regulations on the Administration of the Transport of Dangerous Goods in Civil Aviation of China and other laws, administrative regulations, and other articles prohibited from being sent by the State Council and relevant departments of the State Council.

Cainiao Worry-Free Logistics - AliExpress Standard Shipping


[Return instructions]
(All orders need to ensure the authenticity and accuracy of the return address)
Returns are divided into domestic and foreign returns, mainly in the following different types:



1. Domestic section return
1) Failed to enter and failed to return the warehouse: the logistics chamber of commerce contacted the seller offline to arrange a free return.
a) The collected goods shall be returned to the seller by the logistics provider's collection driver;
b) Self-sending goods shall be returned to the seller by the logistics provider through domestic express delivery or other logistics methods, and the domestic logistics costs shall be borne by the platform.
2) Return of failed delivery: the logistics chamber of commerce contacts the seller offline and returns to the seller through domestic express delivery or other logistics methods. The domestic logistics costs shall be borne by the platform.

2. Return of foreign segments:
Undeliverable: Return/destruct according to the return strategy selected by the seller when creating a logistics order. ( Worry-free standard - Russia's pick-up service will open "overseas undelivery service" from August 24, 2020
For details, please refer to the instructions for undeliverable return service.
1) If you choose to return it, the logistics provider will arrange to return it. The return logistics freight is borne by the rookie within 800 yuan, and the excess part needs to be borne by the merchant. Customs duties or storage costs caused by buying and sellers shall be borne by the seller. The rookie will charge the seller accordingly;
2) If destruction is chosen, the logistics provider will arrange destruction at the cost to be borne by the platform.


II. Forward shipping freight and return service fee:
1. Forward freight and return service fees are charged when they are successfully released from the warehouse.
a) If the return occurs before the successful exit, the fee has not been deducted;
b) If the return occurs after successful delivery and delivery is successful, the fee has been deducted, and the merchant needs to file a fee dispute complaint to apply for freight refund.
2. The forward freight and return service fee will not be refunded for the return of the return items generated after successful delivery;
3. Where the goods are confiscated or destroyed due to failure to pass the aviation security inspection or customs inspection, the freight and return service fee shall not be refunded, and the loss of the goods shall not be compensated.
4. If the return cannot be delivered in time due to the wrong address/incorrect contact information of the merchant, it will be retained for 1 month from the date when it is determined that it cannot be delivered. The merchant can choose to pick it up by itself, and the platform will not compensate for the loss of goods.
5. Orders without main and duplicate numbers will be kept for 1 month if they are not returned. If necessary, the merchant can contact and pick it up by yourself.
6. The seller shall bear the customs duties, storage fees and other expenses incurred due to the buyer and seller's reasons in the return process of foreign segments. The rookie will charge the seller accordingly.




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