customer service dispute

 

Customer Service＞AliExpress＞Dispute Management

Note:

 [1] Manual synchronization is required, only disputes in the processing state are synchronized, disputes that have been processed in the background will not be synchronized! 
         
[2] If syncing to the secret is in the processing state, and the dispute processing is completed on the non-Secretary page, the secret will disappear from the processing if you click Sync here! 

[3] New plans and agreed plans can be added. For buyers returning goods, there is no way to confirm receipt for the time being! 

Operation process: the              

 first step: [Customer Service—Dispute Management—Select Store—Synchronize Dispute—Handle Dispute]
 

Step 2: [If you agree—the solution cannot be modified after clicking agree—upload the evidence picture] 

              [If you disagree—click modify—input the refund amount—input your own solution and problem—save—upload the evidence picture]
  


Frequently asked questions:

 Q1: Error handling disputes: We did not find your item in our system
 A1: The product in the dispute has been removed from the shelves and cannot be processed normally