Major upgrades to AliExpress's Free Return
AliExpress ERP tool
In order to provide sellers with a better product experience,
AliExpress platform significantly upgraded the Free Return on July 29.
The original worry-free return and worry-free A+ (Russia plan) was merged
into the new worry-free return protection plan.
According to AliExpress ERP Global Trading Assistant, there are four core upgrade points in this AliExpress's Major Upgrade Free Return:
1 Coverage: Expand from 16 to 24, adding Chile, Japan, Ukraine, Mexico, Belgium, Czech Republic, Portugal, Switzerland;
2 Return experience upgrade: generate logistics bills online, the seller of the return node is visible, and the return abnormalities (broken, packet loss, timeout) will be reviewed and settled by the insurance company;
3. Payment experience upgrade: unified use of domestic Alipay to pay premiums and collect claims, simple and worry-free reconciliation;
4 Scheme integration: AE Worry-free Retreat (24-country version) and AE Plus (Russian version only) are merged into one scheme.
Remarks: After the upgrade of the new version, maintain the current rate.
Orders before upgrading will be insured and settled according to the original rules.
Please rest assured!
Worryfree return service guarantee for Sellers
01 The seller joins the service and signs on-line to automatically guarantee
02 The buyer applies for a refund and initiates a return request. . (Within 15 days after confirmation of receipt) Free returns at designated return service points.
03The service provider's local warehouse confirms the receipt of the goods and the system will automatically notify AE .
04+ AE refund buyers , automatic refund buyers after the local warehouse confirmation.
05 The service provider pays the seller to pay the order payment amount (excluding taxes and freight). The compensation only supports the buyer's successful return of the order. The right to the order is transferred to a third party. (Within 15 days after confirming the receipt), the designated return service point will return the goods free of charge.
06 The seller checks the compensation payment. . The signed Alipay account automatically receives the compensation payment. AliExpress payment remarks* AliExpress worry-free return compensation payment (order number)*
So how is this process for the buyer?!?
I ordered 2 pair of shoes with the same seller. Which had the free return label.
They arrived together,each packed in a air column, 2 air columns sticked together in 1 large courier bag.
I film unboxing as always.
I record filing for the free return ,same as i do when opening all disputes.
In de email I received with the free return approval and the return label to download their was a help link . With following information:
So i start with the first pair of shoes ,choosing the free return option,
Which you only get when choosing " I don't need the item anymore "
Then immediately the second pair with the self drop of method
In both disputes i fill in the same text under the proof photos
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