part 1 About the worry-free return protection plan dry goods sharing

 About the worry-free return protection plan dry goods sharing

• 1. What are the worry-free return guarantee plans?

  The worry-free return guarantee plan is divided into 16 countries with worry-free return guarantee plans , namely the United States, Canada, Australia, UK, France, Spain, Germany, Russia, Brazil, Israel, South Korea, Saudi Arabia, UAE, Poland, the Netherlands and Italy and AE+ Worry-Free The return protection plan is Russia's worry-free return protection plan. Sellers can choose to participate according to the actual situation of their stores. However, it should be noted that the two worry-free retirement plans cannot be joined at the same time.

  Note that from July 29, 2021, the above Worry-Free Retirement and Worry-Free Retirement A+ (Russian Plan) will be merged, increasing the coverage of countries from 16 to 24, and adding Chile, Ukraine, Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal.

  2. If you want to exit the AE PLUS worry-free return protection plan , you can click here , log in to your store account, and click [More] on the page to exit.

  

  
  

  Note: You can only apply for joining again 30 days after the same worry-free withdrawal plan is successfully withdrawn .

  3. After the buyer initiates an unreasonable return dispute, how to return the goods?

  Buyers from the United States, Canada, Australia, Britain, Germany, the Netherlands, Italy, and Israel can refer to: How to use Free Return for buyers from US/CA/AU/GB/DE/NL/IT/IL?

  Russian buyers can refer to: How to use Free Return for buyers from Russia?

  Korean buyers can refer to: How to use Free Return for buyers from South Korea?

  Saudi Arabia and UAE buyers can refer to: How to use Free Return for buyers from Saudi Arabia & UAE?

  French buyers can refer to: How to use Free Return for buyers from France?

  Spanish buyers can refer to: How to use Free Return for buyers from Spain?

  Brazilian buyers can refer to: How to use Free Return for buyers from Brazil?

  Polish buyers can refer to: How to use Free Return for buyers from Poland?

  Note: If the buyer cannot download the return form for help, you can ask the buyer to keep a screenshot of the page that cannot be downloaded and consult the buyer’s customer service; if the buyer feedbacks that the post office refuses service because the returned package is too large, you can suggest that the buyer provide local Address and post office address and feedback the buyer's customer service processing.

  4. For a worry-free return order, how long is the time limit for the buyer to initiate a return without reason?

  Because during the epidemic, the time limit for buyers to return the goods has been adjusted, usually about 15 to 30 days, and the specific time is subject to the buyer's backstage display.

  5. Where should I view the bound Alipay account or how to modify it?

  You can directly view or modify the bound Alipay account number in the section " Modify Claim Collection Account " in the section of [ Transaction]-[Logistics]-[Worry-free Return Guarantee Plan] .

  6. How many times can I enjoy the free return service for an order?

  Buyers of a worry-free return order can only enjoy one free return service. If the buyer initiates multiple returns under one order, the buyer can return the goods in a package to enjoy the free return service; but if the buyer has already used the free return service and then initiates a return request under the same order , then Buyers will no longer enjoy the free return service, but they can still enjoy the local return service , and the return shipping fee shall be borne by the buyer.

  7. After the buyer successfully returns the goods, how much compensation can I get?

  Compensation (RMB) = Amount actually paid by the buyer (USD) * US dollar to RMB exchange rate (the exchange rate is based on the Bank of China official website data on the 1st of each month). The actual payment does not include any form of store coupons and shipping costs, and does not include taxes and fees that buyers must bear (such as consumption taxes in some states in the United States). The compensation will be automatically credited to your bound domestic Alipay account after the return order is completed .

  After the order is refunded, the seller will generally be paid within 5 working days. You can check it in your bound domestic Alipay account. If you have any questions, please call the customer service hotline 95188-9 and provide the service order number (insurance policy number) corresponding to the order . The manual service time is 8:00-24:00 every day.

  8. How to determine whether the order is a worry-free return order?

  First of all, you can inquire in the [Export Records] of [Service Order List] in "My AliExpress> Products> After-sales and Service> Worry-Free Return Guarantee Plan" in the seller's backstage . Currently, it supports exporting 1,000 order records.

  

  9. How to check the policy number of the worry-free return order?

  In the service details page, you can find the specific order under the [Service Order List], and click [Details] to view the corresponding service order number, that is, the policy number, and the amount of protection corresponding to the order.

  

  

  10. What is the remark of the compensation payment made by Alipay to the seller for the local return order?

  The compensation is going to the AliExpress account bound to the merchant, and it will be noted : AliExpress hassle-free return compensation (" + order number + ")

  11. Why I have joined the worry-free return plan, and the order is also a worry-free return order, but the buyer initiates a dispute and needs me to respond?

  When a worry-free return order is not initiated by the buyer without reason and the payment is returned, there is a situation that requires the seller to respond.

Summary of the old version of Worry-Free Retirement Issues

• The old version of worry-free withdrawal notice

  
  

  Dear AliExpress merchants,

  The old version of Worry-Free Return will be officially offline on December 30, 2021. In order to provide better service and meet your needs for returns in the future, we have packaged and upgraded the product. The upgraded product will cover more countries (24 countries) than the old version, the pricing will be fairer and more reasonable, and the opened merchants will gradually be included in the threshold of KA identity authentication and important marketing activities.

  Upgrade path: Log in to the "AliExpress background-products-after-sales and service-worry-free return guarantee plan" with the main account, and perform the upgrade on the entry page.

  
  

  What are the possible problems with the old version of Worry-Free Retirement:

  1. The impact of the old version of Worry-Free on merchants after it is retired?

  For merchants who use the old version of Worry-Free Refund, orders placed before the offline date (December 30) will continue to be insured and guaranteed according to the old version of the rules; orders that are closed in the future will no longer be insured and guaranteed, and the merchants will no longer Enjoy the "Free Return" exclusive label, traffic tilt, ancillary rights, and bear the buyer's return risk.

  
  

  2. Inquiry about the old version of Worry-Free Deposit Insurance Policy?

  For the convenience of users to query, the old version of the detailed information query portal will continue to be retained until March 30, 2022.

  
  

  3. What are the benefits of joining Worry-Free Retirement?

  ① Exclusive traffic blessing to promote transactions: After opening the service, you will enjoy the exclusive label of "Free Return". Related tags will be transparently transmitted across the entire link of search, recommendation, product details page, order page, and order list to increase product exposure and promote transaction conversion.

  ②Guarantee the risk of return and receive payment with peace of mind: Buyers who purchase the corresponding goods can enjoy 15 days of unreasonable return rights, and the goods will be returned to the domestic warehouse for free, making your after-sales simple and worry-free; after the returned goods pass the quality inspection, you will get insurance Compensation to help you resist the risk of return.

  
  

  4. What is the difference between the new and the old version of Worry-Free Retirement?

  ① Tiered pricing, fairer prices: low-risk low pricing, high-risk high pricing.

  ② Covering countries expanded from 16 countries to 24 countries: Chile, Japan, Ukraine, Mexico, Belgium, Czech Republic, Portugal, and Switzerland were newly added.

  ③ Upgrade of the return experience: Generate a logistics invoice online, which is visible to the seller of the return node; if the return process adopts the official logistics, the return is abnormal, and the company will cover it.

  ④ Gradually include KA identity authentication and the threshold of important marketing activities: it has been clearly defined as the KA threshold for the large apparel industry, and the threshold for France's tens of billions of subsidy activities. Other industries and activities will also be gradually expanded.

  
  

  5. How to confirm that my store has joined the old version of Worry-Free Refund?

  You can log in to "AliExpress Back Office-Products-After-sales and Services-Worry-free Refund Protection Plan" with your main account, and on this page "Click here to view the old version of the worry-free return protection plan" and "Old version of the AE Plus worry-free return protection plan (only Cover the Russian version) Click here to view".

  Note: Instead of clicking "View Details", if you click "View Details", you will enter the new version of the worry-free exit page and upgrade the operation.

  
  

  6. How to arrange the new version of the worry-free refund international Alipay deduction link?

  The international Alipay deduction function that is bound to AliExpress stores is currently under development and is expected to be completed in late December. After the function is launched, we will notify you in time and guide users who need to switch to international Alipay to complete the relevant operations, so stay tuned!

What are the countries and categories supported by the Worry-Free Return Guarantee Program?

• The supported primary and secondary product categories are as follows: click to download to view the specific categories.

  
  

  Cover merchants

  Self-registration

  Coverage category

  Excluding custom-made/underwear/food/adult products/virtual products/second-hand products, etc.

  Starting from November 26, 2021, China time, the new version of Worry-Free Retirement coverage will add 187 leaf categories, click here to view

  Covering countries

  Russia, United States, Spain, France, Brazil, Netherlands, Israel, Poland, United Kingdom, South Korea, Germany, Italy, Canada, Australia, Saudi Arabia, UAE

  New countries: Chile, Ukraine, Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal

Introduction to the new version of the product mismatch dispute

• 1. Response rules and screenshots

  【Consultation period】

  1. Introduction to overall response rules

  Both buyers and sellers can respond, modify the plan, modify the amount, and submit evidence

  
  

  Response rules:

  ① If agreed, follow the current plan;

  ②If you refuse, refuse a plan and amount-wait for the other party to respond in a loop;

  ③The arbitration is not reached within 5 days;

  
  

  Rules of proof:

  You can submit proofs countless times, choose at least one of pictures, videos, and texts

  
  

  Applicable orders:

  Common disputes: all orders

  Disputes on after-sales treasure: ①The negotiation function is activated; ②The scope of after-sale treasure is not satisfied (the buyer’s personal reasons)

  Worry-free return disputes: ①The buyer requests only a refund; ②The buyer requests a refund but does not belong to the worry-free return dispute scenario: the brand does not match the description, the shelf life issue, the product is missed, damaged, etc.

  (Will enter after-sales treasure, 4PL, ordinary dispute negotiation or platform intervention first, if the final plan is to return the goods, then return to worry-free return)

  
  

  Negotiation rules:

  There is no consensus during the negotiation period, and the arbitration is increased: ①After-sales treasure order negotiation period: 3 days; ②Other order negotiation period: 5 days

  
  

  2. Introduction to operation links

  2.1 When the buyer proposes a dispute plan and waits for the seller to respond:

  ①If you agree, follow the current plan; ②If you refuse, see below↓

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• OCR:

  
  

  
  

  
  

  
  

  
  

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  Details of the dispute

  
  

  #M

  
  

  Waiting for the seller to respond

  
  

  Order number:

  
  

  Reasons for correcting points:

  
  

  Shixin Search:

  
  

  You can't get material pain information at the phone bill number.

  
  

  Please respond to the buyer's business after every share.

  
  

  Solution:

  
  

  Buyer's plan

  
  

  Refund US $0.01

  
  

  Certificates

  
  

  Buyer's license excavation

  
  

  Pingtai intervened

  
  

  When the buyer initiates a dispute and needs the seller to respond to:

  
  

  The seller has 5 days to respond and can "agree"

  
  

  Operate

  
  

  REA*

  
  

  Seller's certificate diggin