SELLER SERVICEHALL HELPCENTER

Introduction to logistics methods

Logistics marketing activities

Foreword: Logistics marketing activity is an activity of platform subsidy upgrade from March 3, 2020 to March 31, 2020 (US and Western time).

I. Announcement of Logistics Marketing Activities (published by 0228)
II. Logistics operation instructions for marketing activities in France and Spain in March (released 0302)
III. Common FAQs

I. Announcement of Logistics Marketing Activities (published by 0228)
Dear AliExpress sellers,
According to the data performance of the comprehensive platform, the higher the logistics level, the higher the buyer's purchase frequency, and new buyers are more willing to buy goods with free shipping. In order to further improve the buyer's APP-side shopping experience, the platform will provide logistics upgrade subsidies for the corresponding logistics channels in the following countries, that is, the original logistics channels set up by the seller are Jingjing. Ji Line, the upgraded line is a standard line, and the price difference caused by the upgrade of the intermediate logistics channel is subsidized by the platform. The activity time is from March 3, 2020 to March 31, 2020 (US and Western time). The specific country, commodity requirements and freight template configuration requirements are as follows:

Free shipping needs to be set up and configure the following channels:

Important reminders:

1. Only buyers who place orders through the APP can enjoy this subsidy;

2. The platform subsidizes logistics upgrade orders, and only supports the selection of worry-free standard shipments after upgrading;

3. The platform subsidizes logistics upgrade orders and does not support modifying the receiving information;

4. The platform will subsidize the difference of upgrades.

Buyer-side APP display:

Examples of merchant-side background page display:

1) Create a logistics order interface: What is the logistics channel before upgrading, the price difference of the upgrade cost, and the cost is subsidized by the platform.

2) Reasons for unavailable logistics channels: The platform subsidizes logistics upgrade orders, and only supports the selection of worry-free standard shipments after upgrading.

3) Fill in the shipping notification page: only worry-free standard channels are displayed

II. Logistics operation instructions for marketing activities in France and Spain in March (released 0302)
Dear AliExpress sellers,

Regarding the French and Spanish marketing activities from March 3, 2020 to March 31, 2020 (US and Spanish time) (Announcement Link), platform subsidy orders can be upgraded from the following original lines to worry-free standard lines:

Platform marketing activities are aimed at some consumers, and the merchant-side freight template setting needs to meet the following requirements:

1. The destination country supports Spain and France.

2. The freight template is set up for "Rookie Super Economy Global" and "Rookie Super Economy" routes to France with free shipping; "Chinese and Foreign Transportation-Western Postal Economy Package" and "Rookie Special Line Economy" and free shipping are set up in Spain.

3. The freight template sets up the logistics route of AliExpress Worry-Free Logistics-Standard in France and Spain.

Points to note related to merchant logistics:

1. After the order is upgraded to "AliExpress Worry-Free Logistics-Standard", the return service fee of "AliExpress Worry-Free Logistics-Standard" is 0.6 yuan/single optional and is not included in the platform subsidy.

2. Buyers do not enjoy subsidies for orders that choose the "AliExpress Worry-Free Logistics-Standard" method. This activity is only for buyers to choose Spain ("Chinese Foreign Transportation-Western Postal Economy Package", "Rookie Special Line Economy" and France ("Rookie Super Economy Global" and "Rookie" The order of Super Economy Line) can be upgraded to AliExpress Worry-Free Logistics-Standard Shipping, and the freight difference in the middle is subsidized by the platform.

3. Subsidize the upgrade order, the actual weight of the goods of a single package cannot exceed 2kg.

III. Common FAQs
1. Why didn't my buyer see the logistics cost subsidy?
Answer: Not all buyers have the platform push to some users.

2. I'm a seller. How can I enjoy this fee subsidy?
Answer: Buyers pushed by the platform can automatically upgrade from economic to standard when placing an order in your store. What you need to operate is for Spain ("Chinese Foreign Transportation-Western Postal Economic Package", "Rookie Special Line Economy" route) and France ("Rookie Super Economy Global", "Rookie Super Economy line) Set up free shipping, and there is a logistics line set up to France and Spain "AliExpress Worry-Free Logistics-Standard". The seller receives upgraded orders, that is, the system will restrict the delivery only through "AliExpress Worry-Free Logistics-Standard", while the seller pays. It's still the logistics costs of those economic categories, and the intermediate difference platform will make up for it.

3. Has this subsidy always been available?
Answer: The current activity time is from March 3, 2020 to March 31, 2020 (US and Western time), and the above time is the order payment time.

4. If the buyer chooses the worry-free standard logistics method, can he still enjoy the subsidy?
Answer: No, buyers do not enjoy subsidies for orders that choose "AliExpress Worry-Free Logistics-Standard". This activity is only for buyers to choose Spain ("Chinese Foreign Transportation-Western Postal Economy Package", "Rookie Special Line Economy" and France ("Rookie Super Economy Global", " The order of Cainiao Super Economy Line can be upgraded to AliExpress Worry-Free Logistics-Standard delivery, and the freight difference in the middle is subsidized by the platform.

5. Do I need to set up Spain ("Chinese Foreign Transportation-Western Postal Economy Package", "Rookie Special Line Economy" and France ("Rookie Super Economy Global" and "Rookie Super Economy" route) with free shipping?
Answer: Each country has a free shipping method, such as France's "Rookie Super Economy Global" or "Rookie Super Economy" free shipping, one of which is enough.

frequently asked questions
Platform occupancy
Commodity management
Store management
Marketing activities
Transaction management
logistics services
Fund management
after-sales service
evaluation
Account penalty and complaint

picture
transaction violation
no sale
Points deduction and punishment
U.S. court injunction TRO
Search cheating
Spot check of intellectual property platform
Complaints from intellectual property rights holders

Account management
Communication tools
other questions

Account penalty and complaint

transaction violation

How to appeal for false shipments?

You can log in to [Business Performance - My Case] and find the corresponding false delivery case in the category of "Transaction Violations and Other" violations to provide evidence and appeal. The platform will accept your appeal within 5 working days.

Tips:
1. You need to provide evidence in time.
2. You need to provide evidence as required according to the information mentioned in the notice information; in addition, it is also illegal not to transport according to the agreed mode of transportation.

What is the wrong version of the serious goods?

The "incompatible version" behavior refers to the fact that the goods received by the buyer do not match the seller's description or commitment to the goods at the time of the transaction are not consistent with the category, parameters, material, specifications, etc. Click here to see more serious inversion rules.

AliExpress's "serious disproportion" rule

In order to promote a fair trading environment, the seller's "wor-to-trade" behavior is illegal on Alibaba's AliExpress platform.

The "incompatible version" behavior refers to the goods received by the buyer that do not match the seller's description or commitment to the goods at the time of the transaction, in terms of category, parameters, material, specifications, etc.

Serious behavior includes but is not limited to the following:

1. Send empty packages to buyers;

2. The order product is an electronic storage device, and the product capacity is seriously inconsistent with the product description or commitment;

3. The order product is computer product hardware, and the product configuration is seriously inconsistent with the product description or commitment;

4. The ordered product and the sent product are not the same kind of goods and the value is huge.

5. Other orders and sent products seriously do not match.

AliExpress platform will judge "direct deduction of 48 points to close the account" according to the seriousness of the seller's above violations.

Penalties:

Goods: Executed goods returned are not on the shelves

Account number:

violation	Penalties
Serious goods are not right. Generally speaking, it is illegal.	two points/time
Serious goods are not right, serious violations	twelve points/time
Serious goods are not right. The circumstances are particularly serious.	forty-eight points/time

These rules are an effective supplement to the AliExpress Rules. AliExpress sellers shall abide by the AliExpress Rules and the provisions of this standard at the same time. If there are any provisions in the AliExpress Rules, if there are no provisions or there are special provisions in this standard, these standards shall be implemented in accordance with these standards.

What is fake delivery?

Fake shipment includes several situations:
1) Declare that the delivery is invalid/not related to the waybill number (such as false waybill number, the receiving information of the waybill number, the appropriate delivery address is inconsistent with the order, etc.);
2) The seller declares the delivery, but there is no logistics collection and delivery information or the waybill is cancelled overtime for a long time;
3) The seller fails to choose the logistics delivery method in accordance with the provisions of the platform logistics policy (such as the inconsistency between the waybill issued and the waybill declaring the delivery is inconsistent and has not been modified by the system, and the offline economic logistics is illegally used to deliver goods, or the use of economic logistics to impersonate standards, fast logistics, etc.);
4) The seller's statement that the country of delivery does not match the place of delivery or location of inventory selected by the buyer when placing the order. If the goods claim that it has inventory overseas, it actually shipped from China.

[ Click here to understand] Detailed rules

What will be penalties for the account if the transaction violates the rules and other points are deducted?

The score nodes for transaction violations and other deductions for account penalties or freezing are as follows:

The cumulative score reaches 12 points, and the account will be frozen for 7 days.
The cumulative score is 24 points, and the account is frozen for 14 days.
Cumulative scores of 36 points, freezing the account for 30 days
Accumulated score of 48 points, close the account

Click here to view the List of AliExpress Penalty Nodes Article 76

How to ship online?

The specific operation steps for online shipment are as follows:

1. Log in to AliExpress background, click [Transaction] - [All Orders], find your shipped order, and click the [Shipment] button on the list page;

2. Select [Online Shipping] and check the logistics services you need. You can also click the unreachable logistics method below to inquire about the corresponding reasons;

3. After selecting the corresponding logistics method, click [Next, Create a Logistics Order]; (Confirm the commodity information; Note: If the goods are special categories such as energized, cosmetics, etc., the type of goods must be checked for declaration)

4. After filling in the relevant information, click [Submit Shipment]

5. After successful submission, you can find the logistics waybill number through the transaction number and click [Print Shipping Label] on the international package page to paste it on the package;

6. After shipment, click [Fill in the Shipment Notification] on the order details page.

Warm reminder: If you need to divide the goods, please select [partial delivery] for partial delivery, and select [all delivery] when the last wholesale delivery. Tip: Please ship it all within the lead time, otherwise the order will be closed and refunded in full.

Serious Disruption of Market Order - Introduction to Long-term Poor Commodity Quality Punishment

I. Background of punishment

Merchant products involve the wrong board of goods, which triggers consumers to launch SNAD goods wrong board disputes. The filing rate of disputes continues to rise. The problem is serious, and buyers complain seriously. The platform needs to strengthen the control of SAND dispute rate.
Announcement content (login required): https://gsp.aliexpress.com/apps/notice/detail? spm=5261.message_list.Table.1.36163e5floT76a&noticeId=10259&language=en_CN&gmtCreate=1582538152000&c ategoryId=9999&subCategoryId=9999

II. Penalty methods

Transaction violations - serious disruption of market order - poor quality of long-term goods (return of products, points will be deducted if the situation is serious)
Examples of dialysis punishment copywriting:
According to the platform data, the SNAD dispute rate of your product in the past 30 days is significantly higher than the leaf category average due to [Product ID: xxxxxx] [Product Title xxxxxxx}]. SNAD (Significantly Not As Described) is a transaction violation subject to AliExpress platform rules. Long-term poor commodity quality will seriously affect the platform's consumer experience. The platform hereby reminds you to strictly control the quality of goods. , reduce the dispute and dissatisfaction evaluation of the product, and provide consumers with high-quality goods.
The platform will delete the illegal platform's return of goods and non-shelves according to the penalty rules for serious goods. Please optimize the quality of the goods as soon as possible to prevent you from being punished again.
AliExpress "serious wrong" rules: https://sell.aliexpress.com/zh/__pc/H49TgJjU7h.htm? spm=5261.8113681.0.0.277870fauC32xy
Serious disruption of platform order rules: https://sell.aliexpress.com/zh/__pc/tKHgg25szb.htm? spm=5261.8113681.0.0.5b9c70fapZ6gYA

III. Detailed explanation of punishment

Reasons for punishment: THE SAND dispute rate is high. The penalty standard is based on the average dispute rate of leaf categories of different products, so there is no fixed value, and the average dispute rate of industries in different periods of time is also variable. If you can't tell the specific amount, you will be punished. Please check the quality of the supply of goods and reduce SAND. Dispute, if the SAND dispute rate of the product is too high, it is recommended to delete the product (not removed from sale).

IV. How can merchants optimize and improve to avoid being punished

Merchants need to check the quality of the source of goods. If there is a high dispute rate of product SAND, they can delete the product. At present, it can be viewed through the background "My AliExpress-Store-Store Performance-Seller Service Score and Commodity Service Score" and "My AliExpress-View Today's Report-Commodity Ability". At this stage, sellers cannot see this indicator corresponding to peer rankings, so they can focus on this indicator trend, such as Continuous rises, etc. need to start focusing on the analysis of operations. If there is no abnormal trend, you can start with the distribution of commodity dispute reasons, and give priority to analyzing the causes of TOP disputes and key solutions.

V. Frequently Asked Questions

1. Why am I deleted/deducted points because of "serious quality of long-term goods"?
Answer: The reason for the punishment is that the quality of goods is seriously poor for a long time. The platform testing depends on the SAND dispute rate and praise rate of the product (at present, it depends on the SAND dispute rate of the store + the SAND dispute rate of a single product). Your punishment shows that the overall dispute rate of the store and the dispute rate of the punished single product are very high, which is flat for AliExpress. Taiwan's business environment has had a negative impact, so it has been punished.

2. All the data in my background are very good. Why was I punished?
Answer: Dear, the system detects the data of the recent period. Our notice letter will indicate the scope of investigation time, which is generally nearly 30 days, indicating that the overall dispute rate of your store and the single dispute rate of the punished product in the past 30 days are poor.

3. Will you be punished if you don't operate? I haven't placed any orders recently.
Answer: This penalty system detects data in the recent period. Our notice letter will indicate that the scope of isolation time is order data in the past 30 days, indicating that the filing rate of SAND disputes in the past 30 days is high.

4. What rules do you punish me?
Answer: According to AliExpress's "serious disruption of platform order" rules and "serious goods are not right".
Serious disruption of platform order rules: https://sell.aliexpress.com/zh/__pc/tKHgg25szb.htm? spm=5261.8113681.0.0.5b9c70fapZ6gYA
Serious goods wrong board rules: https://sell.aliexpress.com/zh/__pc/H49TgJjU7h.htm? spm=5261.8113681.0.0.5b9c70fapZ6gYA

5. Your rules are too vague. Just tell me why I was punished and how I should improve it.
Answer: Dear, you need to check the quality of the supply. If the product SAND dispute rate is high, you can delete the product. At present, it can be viewed through the background "My AliExpress-Store-Store Performance-Seller Service Score and Commodity Service Score" and "My AliExpress-View Today's Report-Commodity Ability". At this stage, sellers cannot see this indicator corresponding to peer rankings, so they can focus on this indicator trend, such as Continuous rises, etc. need to start focusing on the analysis of operations. If there is no abnormal trend, you can start with the distribution of commodity dispute reasons, and give priority to analyzing the causes of TOP disputes and key solutions.

6. What is the impact of this penalty on me?
Answer: Returned goods are not editable. If the situation is serious, points will be deducted. For you, this product cannot continue to be sold if returned by the platform, and points may be deducted. If the transaction illegal deduction reaches 12 points, the store will be frozen for 7 days. Please be sure to pay attention to it and pay attention to the filing rate of SNAD disputes.

7. When is the data of this penalty test?
Answer: Data in the last 30 days.

8. How should I appeal?
A: I'm sorry, this is a punishment based on clear data, and the complaint is not supported.

9. How can I judge the existing quality indicators? Does the dispute rate of the wrong version need to be rectified?
Answer: For indicators such as the dispute rate of the wrong version of goods, it can be viewed through the background "store-store performance-seller service score and commodity service score". At this stage, sellers cannot see the corresponding peer ranking, so they can focus on this indicator trend. If there is a continuous rise, you need to start focusing on the score. Analyze the operation. If there is no abnormal trend, you can start with the distribution of commodity dispute reasons, and give priority to analyzing the causes of TOP disputes and key solutions.

10. Regarding the dispute rate index of the wrong version, what specific standard needs to be rectified?
Answer: At this stage, we can focus on indicator trends and Top disputes. If the indicator trends continue to grow, we need to focus on analyzing operations and finding corresponding solutions, so that the data indicators show a downward trend. If the indicator trend does not increase significantly, it is necessary to focus on the management of Top disputes. For example, 30% of the size disputes in a store is the cause of Top1 disputes, so priority needs to be paid attention to and treated. After the subsequent relevant products are launched, the standards of the corresponding indicators will be put in the relevant sections of the business staff.

11. What is the specific reward and penalty standard corresponding to one of the indicators of the dispute rate of the wrong version of the goods?
Answer: Because the dispute rate index of the wrong version is high, the reasons for the problems of the different goods and stores are inconsistent. The platform will formulate corresponding reward and punishment measures according to specific problems. If sellers or commodities that do a very good job in the industry will receive corresponding traffic support, etc., the platform that does not do a good job will deal with it according to specific problems. For example, if the long-term non-version dispute rate of store goods is high and there is no improvement, the platform will regulate the flow of the corresponding problematic goods, and the serious problem will affect it. Ring the whole store operation, such as category admission, etc.

12. If my product with a high dispute rate has been cleaned up and deleted in advance, will I still be punished?
Answer: At present, the penalty is based on the product dimension. If your store no longer has a product with a particularly high dispute filing rate, then there will be no penalty.

13. How many order disputes will be punished?
Answer: This is not fixed. The platform looks at products with a high rate of dispute over the wrong board. Based on the dispute rate of this product and the average dispute rate of the corresponding leaf category (the end) of the product, if it is much higher, it may be punished. The dispute rate under different product categories is also different, and the penalty standard will not be Same. If you find that there are more disputes over the wrong board of a product, indicating that there is a problem with the product. It is recommended to follow up and update the product in time, check the source of the goods, or delete the product that no longer sells products of poor quality.

[Sale Prohibition Appeal] Some sales ban violations will support the appeal

AliExpress Prohibition and Restriction Punishment Appeal - Seller's Operation Guide

I. Background

AliExpress's anti-sale restrictions have always not supported appeals. In order to further improve the business experience of merchants, the platform opens the appeal function for prohibited sales restrictions.

II. Completion time of system upgrade

October 14, 2020

III. Scope of coverage

Most of the new sales bans arising from the system upgrade will support appeals, except for the following special scenarios.
The following special prohibition scenarios do not support complaints:
1. Due to the violations caused by the report, the system process is different, and the auditors of the platform have manually reviewed one at the time of the report was established, so appeals are not supported.
2. Historical cases arising before the system upgrade do not support appeals.
3. If the goods are returned but can be edited, the merchant can re-edit the submission of the goods, so the appeal function is not provided. For example, if there is a problem with the customs export statement of medical masks, the corresponding product in the "failed goods" has an "edit" button, which can be re-edited and supplemented.

IV. Key points extraction

· The new prohibition and restriction violations arising from the upgrade of the system will have one chance to appeal each violation record.
· The merchant needs to file a complaint within 7 days after the violation record is generated. ( There is a countdown on the page. Be sure to initiate an appeal before the end of the countdown. The entrance closure will no longer support the appeal)
Note: It was 5 days before, and the system was updated to 7 days from 21:00 on July 5, 2021.

V. Business operation steps

1. Initiate a complaint
The seller clicks on the violation in the background - My Punishment, and clicks "View Details" of the penalty.

After clicking, the details of the penalty are displayed as follows. If the seller determines that it needs to appeal, click "I want to appeal".

2. Fill in/upload the complaint voucher and submit the complaint
After clicking "I want to appeal", the interface is displayed as follows. The seller needs to fill in the complaint instructions (this item is required, and the optional filling marked on the interface is ignored. Failure to fill in will lead to unsuccessful submission). If there is a certificate, upload the voucher. Finally, click "Submit Complaint".

3. Waiting for the outcome of the complaint
After submitting the appeal, the interface shows that it is under review, as shown in the figure below. Generally, results can be achieved within 2 working days.

4. Obtain the result of the complaint
At present, there is no reminder function for appeal results on the website. You need to click to enter the page to view the appeal results. If the complaint is successful, the figure below is shown, and the unsuccessful results show similar results.

V. Frequently Asked Questions

1. Can all violations of sales ban support the appeal?
Answer: The following special scenarios do not support appeals:
1. Due to the violations caused by the report, the system process is different, and the auditors of the platform have manually reviewed one at the time of the report was established, so appeals are not supported.
2. Historical cases arising before the system upgrade do not support appeals.
3. If the goods are returned but can be edited, the merchant can re-edit the submission of the goods, so the appeal function is not provided. For example, if there is a problem with the customs export statement of medical masks, the corresponding product in the "failed goods" has an "edit" button, which can be re-edited and supplemented.

2. What is the upgrade time of the appeal system?
Answer: It is expected to be on October 14, 2020.

3. How long is the appeal time?
Answer: The merchant needs to file a complaint 7 days after the violation record is generated (there is a countdown on the page, please be sure to file a complaint before the end of the countdown, and the appeal will no longer be supported if the entrance is closed). After you submit it, the platform will process your complaint within 3 days.

4. Where can I check the results of the complaint?
Answer: If you have filed a complaint, please click "View Details" on the [Violation] page to enter the appeal page to view your previous complaint and results.

5. How long will it take you to deal with the appeal against sale after I submit it?
A: The sales ban team will handle it within 3 days after you submit the appeal.

6. What information should I provide for the complaint?
Answer: There is no limit on this. If the product is confirmed to have violated the prohibition and restriction rules, then your complaint will not be valid. It is recommended to give up. If you think the product does not violate the prohibition and restriction rules, you can initiate a complaint and provide your reasons and the corresponding attachment certificates (such as screenshots, materials, etc

[Sale Prohibition Appeal] Some sales ban violations will support the appeal

AliExpress Prohibition and Restriction Punishment Appeal - Seller's Operation Guide

I. Background

II. Completion time of system upgrade

October 14, 2020

III. Scope of coverage

IV. Key points extraction

V. Business operation steps

1. Initiate a complaint
The seller clicks on the violation in the background - My Punishment, and clicks "View Details" of the penalty.

After clicking, the details of the penalty are displayed as follows. If the seller determines that it needs to appeal, click "I want to appeal".

V. Frequently Asked Questions

2. What is the upgrade time of the appeal system?
Answer: It is expected to be on October 14, 2020.

5. How long will it take you to deal with the appeal against sale after I submit it?
A: The sales ban team will handle it within 3 days after you submit the appeal.

Investment Announcement of Closed Orientation of Professional Beauty Instruments

Professional beauty instruments belong to the category of "beauty and personal care". Professional sellers who have been engaged or produced in the beauty instrument industry for 5 years or more are invited. Alibaba International Station, Taobao Tmall, 1688, excellent merchants in the beauty instrument industry of Youshang Platform, leading brands in the industry, stable supply chain resources sellers to settle in, investment promotion The rules are as follows.

I. Investment Promotion Category

Professional beauty instruments are only for desktop products, no vertical recruitment, no medical device products. Please submit the new category requirements in the background.

II. Investment Requirements

1) Merchant requirements rules

1. Investment promotion method: closed and targeted investment promotion

2. Seller qualification documents:

2) Commodity release rules:

1. Publish product information under the category of Beauty Equipment. Please publish household beauty instruments under the Skin Care Tool category.

2. Desktop only, vertical products are not for investment for the time being

3. It is not allowed to publish goods that violate AliExpress's prohibition and restriction rules;

List of AliExpress's prohibited information:

https://sell.aliexpress.com/zh/__pc/post001.htm? spm=5261.8113681.0.0.3cb170faces3Ui

Note: If you are not sure whether it falls within the scope of the prohibition, please communicate with Xiao Er in advance.

4. The ownership of goods cannot be classified as Class II and Class III medical devices.

5. Oxygen injection skin activator, small bubble skin cleaner, leather grinder, LED beauty lamp and other products, which cannot bring RF, laser, infrared, etc., which will cause changes and impact on the epidermis and dermis.

6. Rules for the release of microneedle category products: the needle length must be 0.3mm or less, and the needle length of more than 0.3mm is a prohibited scope for medical devices and cannot be published; the attribute value or details page must mark the information of microneedle length;

The product has no whitening, wrinkle removal, scar removal, etc. on the epidermis and dermis, which will change the function of epidermis and dermal traits. Keywords such as whitening, wrinkle removal, scar removal, etc. should not appear in the details of the product.

7. Instructions must be added when the product is released. The product is not used to diagnose, alleviate, treat, cure or prevent any disease.

Be sure to add copywriting when publishing: This product is not intended to diagnose, mitigate, treat, cure or prevent any disease.

3) Commodity control rules:

1. Oxygen injection skin activator, small bubble skin cleanser, leather grinder, LED beauty lamp products whose functions include radio frequency, laser, laser, infrared, etc. that will change and affect the function of the epidermis and dermis are prohibited from sale as medical devices and controlled by the platform.

If the single product contains oxygen injection and skin activation function, small bubble cleaning function, grinding dead skin function, LED beauty lamp function, it does not belong to the category of medical device control.

2. Microneedle products (including microneedle rollers, electric microneedle pens, eyebrow tattoo microneedle, etc.) are prohibited from sale as Class II medical devices. Publishing in the microneedle category must meet the following conditions at the same time:

3. The needle length attribute must be marked on the details page, and the needle length must be less than or equal to 0.3mm;

4. No whitening, wrinkle removal, scar removal, etc. will change the function of epidermis and dermis traits. Allowed functions such as exfoliation, exfoliation, etc.

5. Once illegal goods are investigated and punished: directly removed from shelves and deleted

6. Serious violations: 12 points/time deducted, frozen account for 7 days

7. Particularly serious: 48 points/time deducted and directly closed the account

For specific rules, please refer to Search Cheating Rules: http://seller.aliexpress.com/rule/product/list02.html;

AliExpress's "Severe Disruption of Platform Order" Rules

https://sell.aliexpress.com/zh/__pc/tKHgg25szb.htm? spm=5261.8113681.0.0.497470fagS8bFy

Please check and optimize yourself in time, publish the goods under the correct category, and jointly build a healthy and good operation order.

III. Instructions for opening categories

The seller publishes the product background in the store and uploads the qualification attachment. After passing the review, he can open a professional beauty instrument category to release the commodity permission.

1) Qualification attachments contain 3 copies

1. Seller qualification documents, upload them in separate attachments (enterprise business license, commission processing agreement, brand authorization letter)

2. Basic information and commodity list of merchants (provide at least 3 or more products with U.S. FDA certification/EU CE certification/GOST qualification certification) form, uploaded in separate attachments, and any of the first three types of qualification certifications can be provided.

3. Product qualification (FDA/CE/GOST certification), uploaded with separate attachments

Data Download Package: Click to Download Package

2) Feedback the audit results

1. Review and pass the seller, and open the release permission of professional beauty instrument categories.

2. Sellers who fail to pass the review, check the reasons for non-compliance, and resubmit the application after adjustment.

Note: If you do not reply in time within 3-5 working days of the review cycle, please email AE-BEAUTYHEALTH@list.alibaba-inc.com. Email title: Professional Beauty Instrument Category Release Permission Application + Company Name

3) Professional beauty instrument merchant DingTalk group, you can download DingTalk, search the following group number to apply for membership

DingTalk Group Number of [Official Communication Group 12] Professional Beauty Instrument Merchant Group: 31586834

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