Analysis of common reasons why buyers can't place orders
You can compare the screenshots and copywriting of the following common buyer order error reporting pages to understand the reasons why buyers can't place orders and explain to buyers.
Click here for details about placing orders for users in India.
Screenshot of the buyer's background error report
Error copywriting displayed in the buyer's background
Reason for error reporting (for sellers' reference only)
Reference statement (please modify it according to the actual situation before sending it to the buyer)
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Sorry, this item is no longer available!
The product has been removed from sale (from the platform or seller). Please provide a product link to verify the status of the product on sale.
Please provide the product link and let me have a check.
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This product can't be shipped to the selected region.
1. The seller does not support shipping the product to that country. Please verify whether the freight template supports shipping to that country;
2. Some products are restricted in specific countries, and buyers may have bought these products.
Sorry, this product can't be shipped to your address.
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Max. 1,000 English characters or Arabic numerals only. No HTML codes.
The message box only accepts English characters. If the message contains non-English characters, the buyer will receive the error prompt.
Please provide the content you are filling in and let me have a check.
Or you can tell me your requirements directly.
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The products in your shopping cart is/are not available for order.
It is recommended to confirm the corresponding product link with the buyer to verify the status of the product on sale, inventory and whether it can be sold/delivered to the buyer's location.
Some items may not be available for ordering currently. Please select other items instead.
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PC:
Sorry, this order is failed due to Internet connection problems. You can go back to shopping cart.
APP:
Sorry, the system cannot process the order at this time. Please try again later.
or
Sorry, we currently cannot process your order. Please try again later.
Please go to the seller's background-marketing campaign-customer marketing-blacklist to verify whether you have added the buyer to the blacklist, so that the buyer cannot place an order in your store. If necessary, you can remove the blacklist of the buyer.
If the blacklist has been removed:
There may be some system problems, please refresh the page and try again later.
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This product is sold out or the seller discontinued selling this product.
1. It is recommended to verify the status and inventory of the product on sale, replenish the inventory in time, or recommend other goods in the store for buyers to place orders;
2. Please go to the seller's background-marketing campaign-customer marketing-blacklist to verify whether you have added the buyer to the blacklist, so that the buyer cannot place an order in your store. If necessary, you can remove the blacklist of the buyer.
Due to product setting in system with limitation for user to place order, this item may not be abl e for ordering currently. Please try to select other similar items for ordering if possible.
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Please update your address in order to be able to place an order.
The buyer did not set the shipping address or the shipping address information was incomplete. It is recommended that the buyer set the shipping address.
This error may be resulted from incomplete address information.
Please check if there is any missing information in your shipping address.
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PC:
ll sorry. This item is limited to X piece per customer. Please adjust quantity.
Purchases are limited to XX pieces.
APP:
Sorry, you have exceeded the number of items for this purchase.
1. The preferential activities enjoyed by the buyer set a single buyer's purchase limit;
2. The logistics method itself or freight template setting has a weight limit. When the buyer fills in multiple quantities to place an order and exceeds the weight limit of the selected logistics method, he will be prompted to buy up to ** pieces. In this case, you can also try to ask the buyer to place an order separately or choose another logistics method.
Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible.
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For system security reasons, we need to verify your identify. please open this.
link: https://isc.alibaba.com/kyc to complete the verification or check your
email for instructions.
Prior to completing verification, you will not be able to place any orders.
The buyer's account needs to be authenticated. It is recommended that buyers complete the certification in time. Certification link: isc.alibaba.com/kyc
Your order is rejected due to security issue and detailed info. will be sent to your registered emai l address.
Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complet e the verification.
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PC:
OOPS! Looks like your account is not authorized to view this page.
APP:
Sorry, your account does not allow you to purchase international products online.
The buyer incorrectly registered the seller's account, and it is recommended that the buyer re-register the buyer's account.
Scenario1: You are registered as China mainland user who cannot purchase here.
Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.
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Captcha
Buyers place orders too frequently in a short time and need to enter a verification code to verify. If the verification code cannot be solved, it is recommended that the buyer try to change the browser.
You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.
PC:
APP:
Click here to view the big picture
PC:
A Cup
APP:
System error. please try again.
Please go to the seller's background-marketing campaign-customer marketing-blacklist to verify whether you have added the buyer to the blacklist, so that the buyer cannot place an order in your store. If necessary, you can remove the blacklist of the buyer.
If the blacklist has been removed:
There may be some system problems, please refresh the page and try again later.
Now lets take a look in the buyer help center:
Anything about the blacklist?!?
I cannot get coupon or discount, what can I do?Currently, you can check on coupon page and select different tag such as 'AliExpress Coupons', 'Seller Coupons', 'AliExpress Select Coupon' to find coupons under your account. Please click the button below to locate the reason:
Cannot find the coupon ; Cannot get discount
If you don't find the coupon under your account, please check below possible reasons:
- Check whether the campaign is still valid. It may has not yet started or already expired.
- Check whether the coupon is issued based on first come, first served basis. The coupon may already run out and you can try earlier in next round.
* Check whether you have received the error when you tried to get coupon:
Error Message
Solution
To protect the security of your account, your request can't be processed at this time.
We sincerely regret to inform you that your issue may be due to the security reason. Please try to join in other activities on our website to get more coupons.
To protect the security of your account, please use another device to sign in.
Sorry, there are no more coupons available at this time.
We are sorry coupons are limited offered and are sent on first come first get basis. Please try again next time to get the coupon. Good luck!
Sorry, it looks like this coupon is no longer available.
Could not get coupon as the button of getting it is blank/grey.
Sorry, it looks like you've received the maximum amount of coupons already.
We are sorry coupons are limited offered and every participator may get a limited coupon. If you have got the maximum coupons, you may get it again. Please try to participate in other activities to get the coupon.
Oops. Something went wrong. Please try again. [3004]
We sincerely regret to inform you that your issue may be due to you are not eligible to get coupon. Please try to join in other activities on our website to get more coupons.
Oops. Something went wrong. Please try again. [4005]
Oops. Something went wrong. Please try again. [4006]
Oops. Something went wrong. Please try again. [2001]
We’re sorry, all coupons have already been claimed. Please try to join in other activities on our website to get more coupons.
If you cannot get discount, please check below reasons:
- A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock.
- Check the deadline of discount. As we always have various activities on AliExpress, you can join other activities to get coupons and discounts.
- Check if you meet the minimum spending requirements. For example, if it shows "US $7.00 off per US $89.00", it means you can get the US $7 discount only when your order value is over US $89.
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