Introduction to the value assurance upgrade service and fee description
1. service introduction
Value Assurance Upgrade Service is the rookie for the "AliExpress worry-free logistics - standard" shipment of high value logistics orders to provide goods lost, damaged goods of additional value compensation launched services, rookies in accordance with this announcement and other rookie agreements / notices, to charge merchants value assurance upgrade service fees. Merchants check the value of goods to protect the upgrade service, according to the actual loss of trading orders, to obtain the value of the goods provided by the rookie to protect the upgrade compensation. After selecting the goods value guarantee upgrade service and paying the corresponding service charge, the payment limit for a single logistes order is upgraded to RMB3000 (subject to actual loss).
2. service scope
1) Applicable shipping lines: AliExpress worry-free logistics - Standard 2) Order transaction amount: RMB300 (approximately US$45) or more 3) coverage: logistics package successfully handed over to logistics service providers, logistics order status for the successful signing, the package value loss.
3, non-guaranteed scope description
1) Does not include the loss of value of goods before the goods are handed over to logistes service providers (.e. before the package is online). 2) Does not include compensation for loss of value on return from overseas. 3) Multiple transaction order merchants to consolidate the case of shipment, only to ensure that the transaction order to create the corresponding logistics order.
4, the cost description
Service Charges - Logistics orders corresponding to the transaction amount (more than RM33000, calculated at RM33000) ... service rates ... detailed country and region corresponding service rates
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8. the value of the goods to protect the upgrade service payment rules:
If the merchant purchases the goods value protection upgrade service, AliExpress worry-free logistics - standard channel of the following types of complaints do not require the merchant to initiate a complaint, the merchant can not initiate the initiative
The main complaint
type
Sub-complaint type
| The duration of the
complaint
Exoneration (Exemption should provide relevant
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Rules of proof
Standarde of 10counta
The standard of payment
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120 natural days
1. The price is not properly delivere la legal posi allion or Pulsar los after being handed over a buyer's Bdays after its and but
aques provider or that low ikea he logslieguvider ruil 90 dayland the legalizatori
1. If the logistics powder is het in qui n mihinta
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Communion for ilualus value b onhecusl dosing price of 2. If the logistics provider o s valid untis within the order on tie online rading platforin) is no B rding 1000RMB.
tuin flumilations. The complaint will alla sablished
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with ile cual loss value (based on the actual transaction proaaf the
and on the ann rading plackami. un tur af 1000RMB or 2 Kitui olimlions, complain will mai be usablished
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11. The logistic provider provides a
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void ambiguity, the aforementioned rules are special compensation rules for the AliExpress Worry-Free Logistics-Standard rookie value upgrade service. Merchants do not purchase the value of goods upgrade services, "A Express worry-free logistics - standard" dispute liability process, as well as compensation standards, conditions, caps, amounts still apply to the platform's general logistics protection policy.
7, the relevant operating instructions
1) Single create logistics order shipment Merchants can choose whether to check the value of goods to protect upgrade services when the logistics order is created, if the merchant ticks the value of goods to protect upgrade services, on behalf of the merchant selected the "goods value protection upgrade services", rookie system will be based on the transaction amount and destination country corresponding service rates to calculate service charges, and when the package sign-o success deduction costs. (.e. the value of the goods protection upgrade service will be charged when
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the sign (logistics information online), logistics freight still maintain the charge when the warehouse charge remains unchanged) 2) ERP shipping Please pay attention to the merchant according to their own needs, choose whether to trade value protection upgrade services, rookies will be based on the merchant check the situation for charge. ERP Development Guidelines:https://www.yuque.com/docs/share/45a841ea-4188-43e1 0032-5c088fc51cf47
8, FREQUENTD
1) How is the service fee paid? Service charges will be successfully transferred to your package logistes provider after the deduction, debit account number and your shipping payment account. (1.e., the value of the goods protection upgrade service will be charged at the time of receipt (logistics information online), logistics freight will remain the same when the charge is released) 2) If the package is returned in China, can the value-added service fee of the deduction be refunded? Since the value assurance upgrade service is effective when the package is handed over to the logisties provider, if the package is returned and lost after being handed over to the logisties provider (after the package is online), the value of the package is also within the scope of protection. Therefore, the subsequent package return value-added service charge will not be returned. 3) In the scope of upgrade service protection, if the value of parcels lost, more than the platform base compensation part of how to obtain compensation? Determine the final compensation amount for your upgrade service based on your coverage amount, the actual order refund amount, and the maximum amount of compensation for the upgrade service of ¥3000 (the amount of compensation is lower). Compensation will be paid directly after the platform is established in accordance with the upgraded maximum amount of compensation (whichever is the actual loss), you do not need to make a separate complaint. 4) How is the service fee and compensation calculated when a transaction order is sent out in multiple packages? The guarantee amount is the overall transaction amount corresponding to the logistics order, and the guarantee amount is not allowed to be set proportionally. When a transaction order is divided into multiple packages, the guaranteed amount corresponding to a single logistics order should be the transaction amount of the goods corresponding to the logistics order, and the merchant can edit the guaranteed amount of a single logistics order to ensure the accuracy of the amount, on the basis of which the service charge and compensation amount are calculated.
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