- What's the dispute process after I have opened a dispute?
How can I add evidence or update my dispute?
Step 1: Sign into My Orders and find your order
Step 2: Click Dispute in Progress to enter into Dispute Detail page.
Step 3: Check whether AliExpress or the seller has already proposed a solution
* For the cases AliExpress steps in, please click AliExpress' Judgment Details to find out detail information for the judgement.
* You can choose to accept or reject a proposal if seller/AliExpress offered solutions.
* Please click Edit to update your proposal.
* Please click Upload Evidence to offer more evidence to support your claim. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).
If the Buyer Protection period is over, you cannot open dispute in the system, please contact seller for a solution.
- The product I received does not match the description. What can I do ?
If you have a problem with a purchase you made, you can let us know. However, we do not allow buyers to abuse the Buyer Protection Programs such as by:
- Opening a case when you've already received a refund
- Opening a case as retaliation against a seller
- Making false claims against a seller
Please make sure you follow the guidelines below when opening a case against a seller.
What Are The Guidelines?
Allowed
- Opening a case after you didn't receive the item and you haven't been able to resolve the issue directly with the seller
- Opening a dispute after the item you received didn't match the description in the product listing
Not allowed
- Claiming an item hasn't been received when it has
- Claiming an item differs significantly from its description in its product listing when the item’s condition is consistent with its listing
- Opening a case when you have already received a refund from the seller or reimbursement from your payment provider
- Opening a case against a seller as a form of retaliation following previous disputes
- Threatening to open a case against a seller in order to obtain a discount or additional goods and services, when the item had arrived in the condition as described in the product listing
- A pattern of excessive opening of buyer protection cases
Make sure you follow these guidelines otherwise you may be subject to a range of disciplinary actions, including restrictions of your buying privileges and suspension or termination of your account. In addition, if we suspend or terminate your account, we may also suspend or terminate any and all other accounts which we deem in our sole discretion to be related to you based on the information we have of the relevant accounts (including without limitation, user registration information, credit card information and computer information).
Category
1. What is Free Return Service?
2. How do I find Free Return item(s)?
3. How to use Free Return Service?
4. FAQs
1. What is AliExpress Free Return Service?
With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
If the seller offers Free Return, it will be clearly marked on the item details page as follows:
2. How do I find Free Return item(s)?
While searching for products on AliExpress, we support the function of filtering products that support Free Return only as follows:
3. How to use Free Return Service?
Please click the links for detail information:
I am in the mainland territories of the United States
If you are in other countries: Sorry that we do only support above 16 countries to enjoy Free Return service. However please kindly note that we are doing our best to cover more countries in the near future.
Q1. What does ‘Free Return’ mean?
A1. It means that you could return the item within 15 days after receiving the item by free.
Q2. Who pays for the return shipping costs?
A2. It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you could only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Q3. As long as I return the goods, I could get full refund. Am I correct？
A3. If opening dispute as no-reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. For example, if you return an empty package back to the warehouse, we may 0 refund you; if you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.
Q4. How long will it take for me to get the refund?
A4. Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
Q5. Can I make an exchange instead of a return?
A5. We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.
Q6. I have returned the goods, but I forgot to confirm return at the dispute page and my order has been closed as 0 refund. What can I do?
A6. In the free return process, kindly note that there is no need for you to confirm return at the dispute page, we will update the dispute status once you confirming free return process by getting the free return code word.
In the local return process, if you forget to confirm return at the dispute page, please feel free to contact with our Customer Service Team with the return tracking number as well as the return label. If we confirm the parcel as delivered to the correct address, we will refund you.
If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm delivery:
Step 1: Sign into My Orders and locate your order
Step 2: Click Confirm Goods Received
Step 3: Select the product you received and click Confirm Goods Received
Step 4: Click Confirm and the order will be completed
Please note:
If you don't confirm delivery, the order will be automatically closed when the Buyer Protection period has ended.
If you haven't received your order or if you're not satisfied with it, you can apply for a refund by opening a dispute in 15 days after confirming receipt.
AliExpress “Free Return” Program
Terms and Conditions
Please read these terms and conditions carefully! By using AliExpress services you will be deemed to have consented to these terms and conditions. Please pay attention to provisions that exclude or limit your rights, terms of governing law and jurisdiction, and or other terms which may appear in bold and/or underlined letters.
Article 1 In relation to offers concluded on AliExpress.com for selected merchandise with the program icon (such selected merchandise - “Participating Product”), the seller of such Participant Products who has agreed to participate in this Free Return program (“Participating Sellers”) shall provide all buyers of Participating Products with a guarantee of 15-day return without cause (“Free Return Service”) in accordance with these terms and conditions herein (“Rules”). In respect of all Participating Products, the Participating Seller shall not unilaterally declare that he/she does not support the 15-day return without cause. However, this does not prevent the Participating Seller from providing the buyer a return policy superior to the Free Return Service.
Article 2 Subject to the Rules, Buyers who satisfy certain requirements as determined by AliExpress at its sole discretion (“Participating Buyers”) shall be entitled to deliver the Participating Products to the free return warehouse specified by the Participating Seller (“Free Return Warehouse”) free of charge (“Free Delivery Service”). The Participating Buyer acknowledges that he or she will only be entitled to enjoy the Free Delivery Service once for each order containing Participating Product(s). Buyers that may not use the Free Delivery Service shall still be entitled to enjoy the Free Return Service; however, buyers that may not use the Free Return Service are automatically excluded from the Free Delivery Service.
Article 3 With the Free Return Service, a buyer can apply for a return and refund of a Participating Product without cause within 15 days from, as the case may be, 1) the date when the buyer confirms receipt of the Participating Product, or 2) the date when the system automatically confirms receipt of the Participating Product after confirming that the Product has been duly delivered, through "open a Dispute" on the AliExpress order page if the Participating Product meets the standards of intactness as stipulated in Article 5. After the Participating Product has been shipped to Free Return Warehouse and verified by the Free Return Warehouse to meet the standards of intactness prescribed in Article 5, buyer may receive the refund from the corresponding Participating Seller in accordance with these Rules. If the Participating Product returned by the buyer does not meet the standards of intactness, Free Return Warehouse will ship such Participating Product back to the buyer, with the cost of shipment to be borne by the buyer. Where the buyer applies for the Free Return Service as mentioned above and such buyer is not able to enjoy the Free Delivery Service or chooses not to use the Free Delivery Service, the buyer shall arrange for shipment by himself or herself and fill in the shipment tracking number at the “Dispute” page on AliExpress. The buyer acknowledges that if such buyer arranges for shipment by himself or herself as aforementioned, the risk of loss passes from the buyer to the Free Return Warehouse at the time of receipt of products by the Free Return Warehouse. With the Free Return Service, if the Free Return Warehouse does not receive the returned Participating Product within 7 days after buyer submitted shipment tracking number or the Free Return Warehouse does not receive the corresponding Participating Product, AliExpress shall be entitled to determine liability upon arbitration according to the AliExpress rules and protocols.
Article 4 With the Free Delivery Service, a Participating Buyer can ship the Participating Products through the delivery service provider specified by the Participating Seller after such Participating Buyer has “opened a Dispute” according to Article 3. Where the Participating Buyer uses the Free Delivery Service, the shipping tracking number will be automatically uploaded to the system. The Participating Buyer acknowledges that if such Participating Buyer uses the Free Delivery Service, the risk of loss passes from the Participating Buyer to the delivery service provider specified by the Participating Seller at the time of receipt of products by the delivery service provider specified by the Participating Seller. With the Free Delivery Service, if the Free Return Warehouse does not receive the corresponding Participating Product, AliExpress shall be entitled to determine liability according to the AliExpress rules and protocols.
Article 5 In order to enjoy the Free Return Service, the Participating Product being returned by the buyer shall meet the standards of intactness as specifiedbelow:
1. The Participating Product has remained its original quality and functioning. The buyer shall ensure that the returned Participating Product and all accompanying accessories (such as tags, manuals, and warranty cards) are complete and remained their original quality and functioning, and show no signs of damage or contamination, the anti-counterfeiting mark has not been scraped, any activation/authorization has not been made, and there are no traces of usage on the appearance or other traces which indicate unreasonable personal use.
2. The buyer’s opening of package for inspection or testing to verify the Participating Product’s quality and functioning is reasonable and does not affect the Participating Product’s intactness. Where any use of a Participating Product by the buyer results in significant devaluation, the returned Participating Product shall be deemed defective and not in line with the standard of intactness.
3. Buyer understands that the packaging is an integral part of the Participating Product and consist part of the offer from the Participating Seller; and any use of and/or defect(s) to the packaging caused by the buyer may result in devaluation of the Participating Product. Therefore, the buyer shall ensure the packaging of the returned Participating Product is full and intact. In terms of packaging with special value, design, material and/or functions, buyer and/or his or her courier shall ensure all handling is carried out in accordance with the requirement about product protection and packaging specified by the Participating Seller upon fulfillment of the transaction.
(1) Standards of intactness for regular package:
There is no missing part in the original package, and the form, shape and structure of the package is complete. However, unavoidable changes in form, shape and/or structure resulting from transportation and unpacking, including, but not limited to, minor to moderate deformation, stain and/or partial damage, shall not be considered to affect the intactness of the regular package.
(2)Standards of intactness of special package:
If the package contains value added parts, such as an anti-counterfeiting feature, special designs or functions, or markers or other indicators representing commemorative value, the Participating Seller may make requirements of special protection of the package to the buyer. Where there are reasonable package protection requirements prominently and explicitly specified by the Participating Seller, the buyer shall protect the package proactively and carefully. If the damage of such package results in devaluation and/or loss of functions, the Product will be devalued and thus deemed as defective and not in line with the standard of intactness.
However, where the Participating Seller makes requirement about protection of special packages but fails to do so in a prominent and explicit way, the standards of intactness for regular package shall apply.
Where the package does not contain any special value added parts as mentioned above, the standards of intactness for regular package shall apply.
Article 6 Loss or damage of gift and loss of invoice shall not affect the return of Participating Product. However, for damage or loss of gift, a deduction from the refund shall be made based on the gift’s market price; for loss of invoice, the buyer shall bear the corresponding tax.
Article 7 If a buyer does not use the Free Delivery Service, the buyer shall bear the cost of returning the Participating Product to Free Return Warehouse (“Cost of Return”) when applying for the Free Return Service. In addition to the Cost of Return, whether or not the buyer uses the Free Delivery Service, the buyer shall bear the cost of shipping Participating Product by Participating Seller to him or her, if the Participating Product is subject to conditional free shipping and the buyer’s partial return results in nonsatisfaction of the free shipping conditions, AliExpress shall deduct shipment costs borne by the buyer on behalf of Participating Seller from the refund payable to the buyer.
Where AliExpress determines, at its sole and absolute discretion, that the buyer has abused its rights by repeatedly applying for the Free Return Service and/or the
Free Delivery Service (if applicable) or showing a high rate for orders applying for the Free Return Service and/or the Free Delivery Service (if applicable), the buyer shall bear all shipping costs, and AliExpress shall be entitled to deduct all shipping costs from the refund and may deny the same buyer’s future eligibility of the Free Return Service and/or the Free Delivery Service.
Article 8 Whether a product is a “Participating Product” with the Free Return Service offer and/or the Free Delivery Service offer (if applicable) shall be determined by whether such product(s) bear a "Free Return" icon, which may be determined and/or changed by AliExpress in its own discretion.
Article 9 Under any of following circumstances, the Participating Seller shall not be obliged in any way to offer the Free Return Service, Free Delivery Service (if applicable) and/or provide the refund (unless otherwise required by applicable laws or the AliExpress rules):
(1) Fraud on the part of the buyer;
(2) Wars, military actions, terrorist events, strikes, riots, theft, robbery;
(3) Confiscation by relevant government authorities;
(4) Nuclear reaction, nuclear radiation, radioactive or any other form of contamination;
(5) Natural disasters including, but not limited to, earthquakes, lightning strokes, fires, explosions, storms, floods, typhoons;
(6) Improper conduct of the buyer in violation of the instructions;
(7) Natural consumption or wear and tear of the product;
(8) Product recall;
(9) External causes during transportation or storage; and
(10) Defects unable to be detected with the technology in domestic market at the time of manufacture.
Article 10 Under the Free Return Service, the Participating Seller shall not be responsible for losses and costs of the following products (unless otherwise required by applicable laws or AliExpress rules), and the Participating Seller shall not be under any obligation to provide Free Delivery Service for the following products:
(1) Quality issues of a product have been acknowledged and accepted by the buyer;
(2) Products are sold after the Participating Seller has been suspended, closed down or bankrupted.
Article 11 These Rules shall take effect on August 20th, 2019. However AliExpress is entitled to amend these Rules at any time by posting the relevant amended and restated Rules on AliExpress.com, without further notice to buyers. By continuing to purchase Participating Product(s), use the Free Return Service, and/or use the Free Return Service, users and buyers agree that the amended and restated Rules will apply and are deemed to have accepted the amended and restated Rules.
Article 12 These Rules are governed, interpreted and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with these Rules must be brought in a court of competent jurisdiction in Hong Kong.
Article 13 These Rules are published in English and multiple languages. In case of any discrepancy between different language versions, the English one shall prevail.
Updated as of March 12, 2020
1.These AliExpress Coupons Terms & Conditions ("Terms") are applicable to all coupons and/or codes issued by AliExpress.com, its partners and/or registered sellers of AliExpress.com (each, a “Seller”) to registered buyer members of AliExpress (each a “Buyer”) which entitle the Buyer to discounts and/or deductions from the total amount payable for certain online purchases concluded on the AliExpress.com website, the AliExpress App (both android and/or iOS versions), and/or AliExpress mobile site (collectively, the ”AliExpress Platform”), including, without limitation:
a)AliExpress Coupon(s);
b)AliExpress promo code(s) or coupon code(s) (either – “AliExpress Promo Code(s)”) in the form of alphanumerical codes;
c)AliExpress Select Coupon(s);
d)Store Coupon(s);
e)Store Code(s);
f)Invitation Code(s);
g)Instant Discount(s);
h)Instant Off(s); and
i)Coin(s)
(a) to i) collectively, the “Coupons”).
2.Coupons may be subject to the following additional terms, as may be applicable:
a)terms and conditions of the specific sale and/or promotion; or
b)additional usage rules that may be stated on or attached to Coupons or displayed in the relevant landing page or "MyCoupons" on AliExpress Platform ,
(collectively, “Coupon Specific Terms”).
In the event of any conflict between these Terms and the Coupon Specific Terms, the Coupon Specific Terms shall take precedence only insofar as such conflict relates to the subject matter of these Terms.
3.Some Coupons may be subject to certain activation or redemption pre-conditions prior to use (e.g. minimum purchase requirements)
4.Coupons may not be used for certain regions and/or products and/or shipping purposes as may be decided by AliExpress from time to time.
5.Unless otherwise stipulated in any Coupon Specific Terms, each Coupon may only be used once by each individual Buyer and only in conjunction with eligible purchases on the AliExpress Platform. Eligible purchases generally do not include:
a)purchases of special promotional items (e.g. those in coupon promotions);
b)cashback promotions; or
c)value added services provided by Sellers or third party suppliers on AliExpress Platform, including, without limitation, delivery services and warranty services.
6.Coupons must be used within the validity period stated on or attached to the Coupon, or in any other Coupon Specific Terms. Once the validity period for such Coupon has ended, the Coupon will no longer be valid and all unutilized value (if any) will be automatically forfeited.
7.All Coupons must be used as a whole, and the value of the Coupon (if any) may not be split. As such, if the value (if any) of any Coupon is not fully utilized (e.g. if the value of the order or transaction on AliExpress Platform is lower than the value of the Coupon), the difference will not be refunded or credited back to the Buyer in any way, and such unused or unutilized value will lapse and shall be automatically forfeited.
8.Buyers may return and/or request a refund on product(s) purchased using any Coupon according to AliExpress refund policies. If a buyer is entitled to a refund, the refund amount will not exceed the buyer's cash payment (e.g. if a US $5 coupon was used on a US $15 order, the refund for such order will not exceed US $10). No new Coupon(s) will be issued in connection with such refund or return, and the value of the Coupon that was used for the now returned / refunded product and/or transaction shall be deemed to have been automatically forfeited.
9.Any fraud and/or abuse of the Coupon(s) and/or the campaign / promotion / sale in question by any Buyer, whether directly or indirectly, with or without the Buyer’s knowledge (as determined by AliExpress in its sole discretion) shall result in the immediate invalidation of the Coupon(s) and/or cancellation of all or part of the Buyer’s account on the AliExpress Platform. Without prejudice to anything in these Terms, in respect of any orders and/or transactions involved with fraud, AliExpress reserves the right to deduct the value of any wrongful use of any Coupon(s) by any Buyer directly from the Buyer’s account with AliExpress without prior notice and/or to take legal action in such instances to recover any outstanding amounts.
10.AliExpress Coupons. In the case if a Buyer receives AliExpress Coupons:
a)AliExpress Coupons cannot be combined. Only one AliExpress Coupon can be used per order.
b)If not otherwise specified in campaign specific terms and conditions, AliExpress Coupons cannot be combined with other Coupons, promotional offers, discounts, rebates, etc.
c)If an AliExpress Coupon has a minimum purchase requirement, the amount of an AliExpress order must exceed the minimum purchase requirement prescribed in order for such AliExpress Coupon to be utilized.
d)All AliExpress Coupons may NOT be used on transaction of any virtual product on AliExpress Platform, including, without limitation, software license, mobile top-up, commercial warranty service, spare part installation or maintenance services and/or other services.
e)Only one AliExpress Coupon, Store Code or Store Coupon can be used per order.
11. AliExpress Promo Code. In the case if a Buyer receives AliExpress Promo Code(s):
a)AliExpress Promo Codes cannot be combined. Only one AliExpress Promo Code can be used per order. AliExpress Promo Codes cannot be combined with other Coupons, promotional offers, discounts, rebates, etc.
b)If an AliExpress Promo Code has a minimum purchase requirement, the amount of an AliExpress order must exceed the minimum purchase requirement of the prescribed in order for such AliExpress Promo Code to be utilized. For the avoidance of doubt, if after using any other Coupons, rebates, discounts offered by AliExpress the transaction amount of the order to be paid by the Buyer is lower than minimum purchase requirement of the prescribed in order for such AliExpress Promo Code to be utilized, then the Buyer will not be entitled to use the AliExpress Promo Code.
12.AliExpress Select Coupons. In case if a Buyer receives AliExpress Select Coupons:
a)AliExpress Select Coupons can be used at participating store(s) in accordance with the minimum purchase requirement laid down by the respective Seller(s) (“Minimum Spending Requirement”). If participating Seller(s) allow Select Coupon(s) with value of US$10 to be used on an order of US$99 or above, then a Buyer can use Select Coupons making up to US$10 in nominal value when he/she makes a purchase of products US$99 or more at the participating Seller(s)’store(s);
b)Select Coupon(s) can be used on items from different stores as long as the stores have the same Minimum Spending Requirement.
13.Store Coupons. In case if a Buyer receives Store Coupons:
a)Store Coupons are incentives issued by Seller(s) which entitle a Buyer to enjoy a deduction off the amount payable for orders of participating products listed in the respective Sellers’ stores subject to additional usage rules of the Sellers that maybe stated on or attached to Store Coupons, including, without limitation, value, the minimum spending requirement, period of validity.
b)Store Coupons cannot be combined. Only one AliExpress Coupon, Store Code or Store Coupon can be used per order.
14.Store Codes. In case if a Buyer receives Store Codes:
a)Store Codes are incentives issued by a Seller(s) in the form of an alphanumerical code(s) which entitle a Buyer a deduction or a discount off the amount payable for orders of participating product(s) in the store of the Seller, subject to additional usage rules of the Seller that maybe stated on or attached to Store Codes, including, without limitation, value, minimum spending requirement, period of validity.
b)Store Codes cannot be combined. Only one AliExpress Coupon, Store Code or Store Coupon can be used per order.
15.Invitation Code(s). In case if a Buyer receives Invitation Codes:
a)Invitation Code is an alphanumerical code of an active Buyer, which can be redeemed by newly registered Buyer who has never placed an order on AliExpress for a number of AliExpress Coupons subject to the specific rules on promotion page. For purpose of this term, an active Buyer shall mean a Buyer who has placed at least one order on AliExpress Platform.
b)The usage of redeemed AliExpress Coupons is subject to the terms and conditions prescribed in Clause 10 hereof.
16.Instant Discounts. In case if a Buyer receives Invitation Discounts:
a)Instant Discount(s) are incentives provided by Seller(s) which entitle a Buyer a discount off the amount payable for participating product(s) in the Seller’s store if the number of participating product(s) ordered has meet the minimum purchase requirement stated on or attached to the Instant Discount(s), subject to additional usage rules of the Seller that maybe stated to Instant Discounts, including, without limitation, discounts, period of validity.
b)Instant Discounts cannot be combined.
17.Instant Offs. In case if a Buyer receives Invitation Off(s):
a)Instant Off(s) are offers provided by AliExpress which entitle a Buyer who qualifies for participation in a promotion according to the relevant campaign-specific terms and conditions published by AliExpress, its partner and/or Sellers to enjoy a deduction off the amount payable for an AliExpress order at check out.
b)Instant Offs may be subject to additional usage rules that maybe stated on or attached to the Instant Offs, including, without limitation, the minimum spending requirement, period of validity.
c)If not otherwise prescribed in the relevant campaign-specific terms and conditions, each Buyer could use Instant Off only once.
18.Coins. In case if a Buyer receives Coins:
a)Coins are incentives provided by AliExpress Platform or Sellers:
i.For incentives provided by AliExpress Platform:
1.a Buyer will be entitled to the discount or deduction off the amount payable for participating product(s) in a Seller’s store if he or she uses the required number of Coins, subject to additional usage rules, including, without limitation, the discount or deduction available, number of Coins required. A Buyer will only be entitled to use Coins once on the same participating product in a Seller’s store;
2.a Buyer will be entitled to exchange for AliExpress Coupons, AliExpress Select Coupons and/or other Coupons if he or she uses the required number of Coins, subject to additional usage rules available at relevant campaign/promotion page. The usage of Coupons exchanged shall be subject to the terms and conditions hereof.
ii.For incentives provided by Sellers, a Buyer will be entitled to a maximum discount off the amount payable for participating product(s) in a Seller’s store by using the maximum number of Coins allowed, subject to additional usage rules, including, without limitation, the discount available, number of Coins required. A Buyer will be entitled to an applicable discount off the amount payable for participating product(s) in a Seller’s store if a Buyer elects to use a part of maximum number of Coins allowed.
b)The Coins will be refunded to the Buyer’s account only if the order utilizing Coins in one payment has been the successfully refunded or canceled. For the avoidance of doubt, the utilized Coins, either in part or in whole, will not be refunded upon the partial cancellation and/or refund of the order utilizing Coins in one payment.
c)Coins can be combined.
19.The redemptions of different offers by AliExpress and/or Sellers’ stores on AliExpress will be processed in the following order:
a)Instant Discount;
b)Instant Off (provided by Seller);
c)Store Coupon;
d)Coins;
e)AliExpress Select Coupon;
f)AliExpress Coupon, Store Code or AliExpress Promo Code; and
g)Instant Off (provided by AliExpress Platform or its partner)
20.This Coupons Terms & Conditions, Alibaba.com Transaction Services Agreement for International Customers apply to all orders where Coupons are used. AliExpress reserves the right to cancel any order that violates any of the terms within these documents. AliExpress reserves the right to terminate a coupon promotion at any time without prior notice.
21.Coupons are not legal tender, and under no circumstances shall AliExpress be obliged to provide any cash, credit or equivalent to any Buyer for any forfeited, unused or unutilized Coupons, nor shall such forfeited, unused or unutilized Coupons be refundable, transferrable or exchangeable in any way for cash.
22.AliExpress reserves the right to modify the Terms from time to time without prior notice. In cases of dispute, AliExpress's decisions are final.
23.In the event of inconsistency, ambiguity or conflict between the English and the non-English version of these Terms, the English version shall prevail.
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