In the process of opening a store on AliExpress platform, you may encounter various situations and disputes, such as refund disputes, return disputes, etc. No matter which situation you encounter, it is necessary for sellers to understand what AliExpress dispute handling processes are!
Generally, the process from mentioning to the end of a dispute is: seller delivery - buyer files a refund or return refund dispute - if it is an after-sales treasure dispute, the seller does not need to intervene. The platform will directly intervene in the judgment and handling, and the final result will be implemented in accordance with the platform's plan;
If it is not a after-sales treasure dispute, the seller needs to respond. The general response time is within 5 days after the buyer files a dispute. If the buyer and seller can reach an agreement and negotiate, the plan agreed by both parties will be implemented;
If the two parties cannot reach an agreement, it will be upgraded to arbitration, which requires the intervention of the platform. The platform will give a certain plan based on the evidence provided by the seller. During the arbitration period, the buyer and seller can continue to negotiate. If the negotiation is successful and the other party's plan is accepted or the platform plan at the same time, the dispute will end. If the negotiation is unsuccessful, it will be implemented according to the plan given by the platform and the dispute will end.
Sellers can see orders that need to be disputed in the background, and can be sorted from less to more response time.
Disputes can be modified, such as plans and evidence, or deleted. If you choose a return for refund, you need to choose a return address, and you can finish it according to the operation prompts on the page.
The platform will intervene within 7 days after the buyer files a dispute, and the platform will give a plan based on the evidence of both parties. When the platform intervenes, you can see the buyer, seller and the platform's three-party solutions on the dispute history page. Before the dispute ends, both buyers and sellers can independently modify the plan.
Everyone knows that the response time of the dispute is 5 days. If you don't respond for more than 5 days, the response timeout, and the refund is directly. No matter how busy you are, no matter whether the dispute is tricky or not, if there are only 2 days left, refuse it first.
When opening a store on AliExpress platform, you should pay attention to the platform's assessment of sellers and scoring mechanisms in order to better operate the store. What I share today is AliExpress dsr score. Do you know what dsr score means? what's the effect? How to improve?
What does AliExpress dsr score mean?
DSR rating, or "Detailed seller rating", is, the seller service rating system, including the accuracy of product description, communication quality and response speed, and the reasonable delivery time of goods. It is mainly after the transaction is completed, the buyer will Individual ratings given by home service. You can move the mouse to the store name on the homepage of the store, or view it in the "feedback" of the homepage.
The DSR score is divided into two types: daily service score and monthly service score. The daily service score will be updated statistically every day, but the specific update time is not clear; the monthly service score is more important, mainly based on the quarterly evaluation, which is also directly related to the operation of the store and whether the store can continue to operate, so everyone must pay attention to it.
In fact, the DSR score is mainly used to measure the buyer's shopping experience. Some international customers attach great importance to product quality, seller service, etc. Through this score, they can have a general understanding of the service of the store, so as to choose whether to buy it in this store. At the same time, it can also standardize the seller's service specifications, with Give buyers a better shopping experience while bringing a positive impact to the platform.
AliExpress, like Taobao, will assess the store according to the seller's DSR score. If the score is low, the weight of the product will be reduced; the higher the score, the greater the chance of being displayed.
How to improve AliExpress DSR score?
1. Product pricing should be reasonable;
2. Fill in attribute specifications and other descriptions according to the actual situation of the product, don't exaggerate, and avoid too much gap for buyers;
3. The product needs to be a real-life picture of the product, which should not be exaggerated. At the same time, it should be beautiful and meet the buyer's aesthetic requirements;
4. Don't put promises casually on the details. It mainly depends on whether you can do it or not. If you can't do it, you must not write it down;
5. The reply to the in-station letter should be timely, and at the same time, skills should be mastered;
6. For logistics, it is best to choose online delivery, which is guaranteed by the platform.
The above are some related sharing of AliExpress dsr scores. AliExpress dsr scores affect product exposure and store conversion. It is an indicator that sellers should pay attention to, which can be improved from store service, product quality and other aspects!
On AliExpress, according to the key threshold indicators that sellers need to improve at each stage, buyers can only be promoted to higher-level sellers after meeting the indicators. So AliExpress has different hierarchical standards. Now let's take a look at its hierarchy.
the first floor of the store
Selection. SKU: Style, Price
Basics: main picture, details, title, attribute marketing, store activities
Flow. Basic flow: level-level distribution of flow, promotion flow: through train paid promotion to obtain flow (P4P)
the second floor store
Flow. The hot model is single, and the sub-hot model is not formed.
Conversion. Click rate: SPU first picture/main picture, price, title keywords, through train keywords
Moving sales rate. Association: Sub-hot Link Marketing: Combination Marketing
the third floor store
Conversion. Regular customer conversion: fan marketing, customer management Single product conversion: low conversion rate
Flow. Hot models are old, and new hot models are not taking shape.
Shops on the fourth floor
Product structure. The overall product structure of the store is not clear enough, and the analysis of market objects is clear.
Seller service. Inquiry conversion: B-type development
Market object analysis is clear
Service indicators: DSR, dispute rate, etc.
Logistics. Overseas warehouse: Hot models try overseas warehouses
Shipping template upgrade optimization
the fifth floor store
Flow. Top-level flow game, rising is prone to bottlenecks
Brand awareness. The brand has spread to a certain extent, but no brand base has been established.
AliExpress hierarchy optimization:
AliExpress's main picture should be carefully modified, because there is a accumulation of data and weight behind the main picture. If it is easily modified, the impact is very great. If the seller must modify it, he can put the main picture to be modified into the sixth picture first, and then move the sixth picture to the first picture every two or three days later.
For products with low exposure and low weight, it is okay to optimize the main picture, but the main picture cannot be easily replaced for products exposed to the top few products in the store. If it is a high-exposure product, the exposure and conversion fall after a period of time, it can optimize the main picture.
Some products in the store are exposed and clicked, and the quality is not very good, so the optimization significance of this kind of product master picture is not very significant. You can delete this product and upload it again, which will help reduce the unsalable rate. Products in the rapid development period cannot optimize the main picture at will to avoid ranking fluctuations.
In fact, the focus of optimization can also be on the attached pictures, selling points, reviews, praise rates, etc. The optimization of the main picture is still risky. Especially for novice sellers, if the main picture is changed soon after the product is updated, the weight of the product will be affected. In addition, if your main picture is modified too large, the platform will identify that the seller is stealing the product and the product is locked in the small black room.
For AliExpress stores, stores at different levels have different business concepts. You can see the future development trend of the platform for AliExpress's newly released logistics policies, aliexpress plus, overseas warehouse subsidies and other measures. Now as long as the seller has inventory to ensure the 48-hour and 72-hour Internet access rate, it is easier to get platform support for product traffic, participation in platform activities.
Recommended reading:
Is AliExpress's collection a public account? What are the collection rules?
How to deal with disputes arising from AliExpress efficiently? how to do it?
Will AliExpress change its price affect the flow? Points to note for price change
In the cross-border e-commerce platform, AliExpress is a rising star. If sellers want to make breakthroughs, they must know how to operate and pay attention to the use of through trains. Taobao, known as the international version, attracts many sellers to settle in, but now some novice sellers don't know what to do if AliExpress is out of stock after placing an order. Now let's learn about it through the article.
1. If the inventory is out of stock, find a supplier to stock.
If the inventory is out of stock, you need to find a supplier to purchase. If the supplier has goods, the seller should place an order immediately, and evaluate the days required for delivery in combination with past purchase experience, and do a good job in relevant response. To avoid similar situations, sellers can take stock every month, and orders in the store should be counted every two weeks.
2. If the supply is out of stock, find a seller who can provide this source of goods to "borrow"
Suppliers are out of stock. Sellers should look for sellers who can provide the same product throughout the network and buy from them, even if they spend more money. As long as this kind of order is processed, we will slowly find the source of goods later. Of course, if the product is indeed no longer possible to be sold on the whole network, we need to remove this product from the shelves to avoid similar problems.
How to avoid:
1. Regular inventory inventory and monitoring purchase and sales data
Specific: Focus on monitoring drainage and daily volume; weekly inspection of in-store potential; irregular inventory of new products; close communication with operators and event promotion personnel.
2. Get along well with suppliers and get some help in case of emergency.
When communicating with supplier customer service, speak better and communicate equally. Don't think that the other party is customer service. You can do whatever you want. Communicate sincerely, respect each other, and make good relations. If you need the other party to help us confirm or the other party needs to go to the warehouse in person at critical moments, you must ask them.
3. Don't rely too much on one supplier
It is understandable that seller partners can only purchase a small amount of goods in the early stage due to capital problems, but in the days of selling and delivering goods and communicating, how the delivery situation, quality and follow-up efficiency of this partner have problems will affect the operation and after-sales work of our own store.
If we find that suppliers are unreliable when they are young, sellers need to choose carefully, so they don't have to get rid of the cooperative relationship temporarily, but at least we have to look for it again. Which one we buy is not to buy? Of course, we don't need to find a second supplier with good quality, high price and good service, but in case it's not, you have to be ready to find a replacement at any time. Collaborators, for the normal operation and after-sales work of their own store.
For merchants, if there is no stock after AliExpress orders, they need to follow the above methods. In normal times, you still need to prepare more goods to avoid out of stock.
Recommended reading:
Is AliExpress's delivery timeout serious? How to avoid delivery timeout?
What are AliExpress store activities? What are the specific contents?
How long will AliExpress products flow on the shelves? What will affect the flow?
How to set up AliExpress Worry-free Transportation? How to join?
AliExpress Worry-free Consolidation provides merchants with transportation convenience, so if you don't have your own logistics options, you can consider delivering goods through the logistics provided by AliExpress, but how to set it up? Friends who want to use the congregation and can't set it up. Fortunately this time, we are going to talk about this today.
I. The setting of AliExpress worry-free centralized transportation
If you want to set it up, you only need to join the worry-free commodity congregation plan in the background to set it up.
II. How to join?
At present, only merchants who meet the requirements of consolidation are eligible to join. You can take a look at the conditions of concentrence goods.
III. Exit operation
1. You can apply for withdrawal of the goods participating in this plan in the background by canceling all qualified goods, but for the goods sold before withdrawal, they shall still be handled in accordance with these regulations.
2. Withdraw from the worry-free congregation plan for specific countries by canceling the checkmarking specific countries; if you withdraw from all countries, you will be deemed to have withdrawn from this plan, but the goods sold before withdrawal should still be treated in accordance with these regulations.
3. However, it may not be re-registered for this plan within a certain period of time after withdrawal, which shall be stipulated by the operation.
It is recommended not to withdraw from AliExpress Consolidation, because Consolidation is a congregation logistics service launched by Cainiao. That is, on the basis of the cross-border mode, upgrade the logistics mode through Cainiao Collection Order to provide AliExpress sellers with domestic collection, warehousing collection, international distribution, logistics details tracking, and logistics dispute handling and sales by the platform. One-stop centralized logistics solution for post-compensation.
IV. What should I pay attention to when joining the centralized transportation?
The platform has made the following adjustments to Worry-free Consolidation:
There are several important points worth paying attention to in this change. First of all, the first online information inquiry can query logistics information in the background, showing that "the logistics provider has received the package".
If the goods are delivered in time, but the logistics does not collect the goods in time, you need to take the initiative to contact the logistics within the first time to confirm the collection time. If the logistics still does not collect the goods, then contact the rookie's online customer service. After knowing that the logistics comes to the door, the news will be released, so that users can understand the situation faster.
Details of the substandard additional price difference can be obtained in the background query and displayed as "timeout shipping fee" in the background. This fee will be displayed in the invoice, and corresponding inquiries can be made from the rookie settlement platform in the background.
If you want to set up AliExpress Worry-free Consolidation, you need your goods and services to meet the requirements of the Worry-free Consolidation Plan to set it up, otherwise you can't join. This is also a mandatory rule given by the platform. Therefore, not all sellers can join this Worry-free Consolidation Plan, depending on the situation.
Recommended reading:
Is it necessary to open AliExpress Worry-free Consolidation? What are the advantages?
Is there a discount for AliExpress Worry-free Standard Logistics? What are the advantages?
How to calculate the standard freight of AliExpress worry-free? What is it like?
As a case of AliExpress in cross-border e-commerce, many merchants have settled in it, but AliExpress has also formulated a series of rules for sellers. It prohibits the release of any restricted information products, and also has rules to retain information. Now let's analyze it.
No specific contact information
According to AliExpress's terms and rules, you can't leave any contact information on the description or picture. In addition, sellers cannot leave any links, including URLs, on AliExpress's web pages. However, sellers can still leave contact information in the information center or Aliwangwang to communicate with buyers.
Handling of violations:
(a) Warning refers to AliExpress's verbal or written reminder and warning of sellers' misconduct.
(ii) The search ranking is low, which refers to the penalty for some or all of the goods of the store that appear after the original location when searching and sorting.
(III) Shielding refers to all the seller's goods (including illegal and non-violating goods). Except for being visible in the seller's store, there will be no penalties displayed on the front desk search page.
(4) Restrict the sending of in-station letters means that AliExpress members are prohibited from sending in-station letters.
(V) Delete the evaluation, which means that the store rating, etc. is deleted without scoring, and the comments are deleted.
(6) Restriction of the release of goods refers to the penalty measures prohibiting AliExpress members from publishing new products.
(7) Brand listing refers to the restriction or prohibition of the brand's goods from display on the platform.
(8) Goods removed from sale refer to the penalty measures taken by AliExpress to remove member goods from shelves.
(9) Deletion of goods refers to the penalty for deleting member goods by AliExpress.
(10) Restricted participation in marketing activities refers to restricting merchants from participating in marketing activities initiated or assisted by the platform.
(11) Closing business authority refers to closing the seller's authority in a single business category/the whole business category.
(12) Turn off the function of early lending, which means turning off the function of sellers to use early lending.
(13) Freezing accounts refers to the penalty for all goods on sale in the removal shop and restricting the release of goods.
(14) Freeze the funds of the seller's account (including but not limited to international Alipay accounts/Express accounts) until the platform believes that the risk is controllable.
(15) Closing an account refers to freezing the account, restricting the sending of in-station letters, stopping store access, and freezing the funds of the seller's account for 180 days.
(16) At the same time as closing the account, the platform has the right to review and process the remaining orders of the seller according to the serious violation.
After reading the introduction of the article, we learned some of AliExpress rules, and once we touch its rules, there will be corresponding penalties. For those new merchants, we need to understand them clearly in advance.
AliExpress is extremely important for the selection of products for stores when it is in operation. If it is not selected well, it may also become a stumbling block to the development of stores. Now let's learn what the selection rules are for AliExpress platform and how to select products.
Selection mainly follows the process from general selection to selection.
First, select products and give priority to ensuring that the price is at the medium and low level of hot-selling prices. For example, the price range of smart watches is 8-14 US dollars, and the average price is 11 US dollars. Then it is recommended that sellers make functional watches under $11. In the early stage, product lines, key products, key products, and non-key products can also be appropriate.
Re-selected products, according to the data precipitation of the product for 1 to 2 months. After data analysis, a certain category is well ordered and the performance can be highlighted. After 1 to 2 months of new products, the store product structure will become clearer and clearer, and the store products will be locked in one or several subcategories.
Selected products can be followed by products with high market potential, such as products with high sales volume and low evaluation; sellers can find and sell a source of goods, and they can find manufacturers through trademarks, or you can also search for pictures. If you can't find the source of goods, this product may be exclusive, and the seller can give up selling it.
For sellers, in the face of continuous reform and adjustment of the platform, all they need to do is to change with the platform, and even be able to predict the trend of the platform forward-lookingly, prepare in advance, and implement it in every detail of store operation.
There is also to avoid the competition in the Red Sea and aim at the Little Blue Sea to dig deep. Products can be obtained everywhere, and the price does not have an advantageous factory price. It is recommended to give up. There is also an analysis of AliExpress's competitive product market, the identification of the audience country, and the expansion of other platforms such as "independent stations" to achieve incremental expansion. It can also optimize logistics and collection methods for countries where orders are mainly sourced.
When AliExpress operates, you should understand the above selection rules clearly, do not do a good job in market analysis, and understand the shopping habits of consumers, so that the store will have no traffic and exposure when it develops.
What should I do if I have a lot of financial pressure to do AliExpress? Interpret AliExpress's advance lending rules
Jack talks about cross-border
|Provide cross-border e-commerce brand overseas services vx:188231076342021/07/27 12:281. [ Introduction to early lending]
(1) The early lending service is a capital support product launched by high-quality sellers of the platform. The platform will comprehensively evaluate whether to open early lending according to the operation of the customer store, and calculate the amount of deposit that needs to be frozen as a risk guarantee for the store that opens cash withdrawal and lending. After the admission contract is signed, the frozen amount will be calculated, and the system will execute the freeze. The platform evaluates the guaranteed amount that needs to be frozen according to the seller's business situation. After freezing enough (more refunds and less supplements), the orders shipped later will be fully loaned after passing the early loan review.
(2) Whether each order is executed in advance loan also needs to be comprehensively assessed according to the store operation. If it cannot be executed, it needs to be loaned according to the ordinary lending mode, that is, the transaction ends + 15 days after the loan. (3) The lending time of advance lending orders is usually 3-5 days after the seller delivers the goods (limited by the time when bank funds are liquidated to AliExpress).2. [ How to add advance lending]
(1) Advance lending (i.e. special lending) is not supported for sellers to apply independently at present.
The system automatically evaluates and opens early lending to seller accounts that meet the requirements according to the seller's comprehensive indicators (such as praise rate, refusal to pay, disputes, etc.) and opens early lending to seller accounts that meet the requirements. After joining the early lending, the seller in the background of AliExpress "transaction - early lending management will show that "early lending has been opened". (2) Early lending is a fund support product launched by the platform for cross-border merchants in China. Usually, 45 days after merchants enter the platform, if their business situation is stable and do not violate the platform rules, they can evaluate and access the early lending service through the risk control system.3. [ How to tell if you have enjoyed the advance lending service]
On the early lending page, it shows that "early lending has been opened" means that the early lending service has been opened, as shown in the following figure:
4. [ Why does the page show "Advanced Release Is Not Available"]
Because your recent business indicators do not meet the qualification of early lending (including but not limited to return rate, dispute rate, praise rate and other business indicators), AliExpress has temporarily closed your early lending service. If the subsequent business status improves, the system will automatically reopen the early lending service for you. During the closing period, the deposit is released according to the completion of your historical advance lending order, and there is no need for you to actively withdraw from the advance lending processing.
5. [ How to withdraw from early lending]
You can click the [More - Exit Early Release Service] button in the upper right corner of the background advance loan deposit page to independently exit early loan.
(1) After clicking to exit, the advance loan margin will be recalculated according to all your early loan orders in transit, and all of them are likely to be improved; (2) After the end of all orders for early lending + 15 days, the early loan margin will be released. (3) Users who withdraw from early lending independently will no longer support applying for re-joining.
6. [ Why didn't the order be loaned in advance]
(1) If the enterprise authenticated by your AliExpress account has been cancelled by the Industry and Commerce Bureau, it cannot enjoy the early loan service; (2) After joining the special loan, not all orders generated will be loaned in advance. The platform will update the store risk control data every day, and unqualified sellers will be able to be able to be completed after the transaction. LIBERAL RELEASES (3) IF THE LATER SELLER'S DATA INDICATORS ARE MET, THE ORDER CAN BE RELEASED AFTER DELIVERY. If the data of your store does not match for the time being, it is recommended that you refer to the following indicators to improve all aspects of data as much as possible so as to enjoy advance lending as soon as possible. The comprehensive indicators are comprehensively calculated by the system according to various indicators of the store, such as praise rate, dispute rate, transaction non-sale rate, refund rate, etc. Please understand that the platform cannot publish clear data.
7. [ Advance loan deposit]
The deposit for early lending shall be frozen in the form of more refunds and less compensation. For example, seller A has an early loan dollar margin of 1,500 dollars frozen, and now the fixed deposit assessed to be frozen is 500 dollars, and the remaining 1,000 dollars will be released to the cashable account at present; if the assessed frozen deposit is 2,000 dollars, the 500 dollars that need to be replenished will be withdrawn from the seller first. The current account is deducted. If the balance of the withdrawal account is insufficient, the subsequent orders for new lending need to be replenished before lending.
Jack talks about cross-border|Provide cross-border e-commerce brand overseas services vx:188231076342021/07/27 12:281. [ Introduction to early lending]
(1) The early lending service is a capital support product launched by high-quality sellers of the platform. The platform will comprehensively evaluate whether to open early lending according to the operation of the customer store, and calculate the amount of deposit that needs to be frozen as a risk guarantee for the store that opens cash withdrawal and lending. After the admission contract is signed, the frozen amount will be calculated, and the system will execute the freeze. The platform evaluates the guaranteed amount that needs to be frozen according to the seller's business situation. After freezing enough (more refunds and less supplements), the orders shipped later will be fully loaned after passing the early loan review.
(2) Whether each order is executed in advance loan also needs to be comprehensively assessed according to the store operation. If it cannot be executed, it needs to be loaned according to the ordinary lending mode, that is, the transaction ends + 15 days after the loan. (3) The lending time of advance lending orders is usually 3-5 days after the seller delivers the goods (limited by the time when bank funds are liquidated to AliExpress).2. [ How to add advance lending]
(1) Advance lending (i.e. special lending) is not supported for sellers to apply independently at present.
The system automatically evaluates and opens early lending to seller accounts that meet the requirements according to the seller's comprehensive indicators (such as praise rate, refusal to pay, disputes, etc.) and opens early lending to seller accounts that meet the requirements. After joining the early lending, the seller in the background of AliExpress "transaction - early lending management will show that "early lending has been opened". (2) Early lending is a fund support product launched by the platform for cross-border merchants in China. Usually, 45 days after merchants enter the platform, if their business situation is stable and do not violate the platform rules, they can evaluate and access the early lending service through the risk control system.3. [ How to tell if you have enjoyed the advance lending service]
On the early lending page, it shows that "early lending has been opened" means that the early lending service has been opened, as shown in the following figure:
4. [ Why does the page show "Advanced Release Is Not Available"]
Because your recent business indicators do not meet the qualification of early lending (including but not limited to return rate, dispute rate, praise rate and other business indicators), AliExpress has temporarily closed your early lending service. If the subsequent business status improves, the system will automatically reopen the early lending service for you. During the closing period, the deposit is released according to the completion of your historical advance lending order, and there is no need for you to actively withdraw from the advance lending processing.
5. [ How to withdraw from early lending]
You can click the [More - Exit Early Release Service] button in the upper right corner of the background advance loan deposit page to independently exit early loan.
(1) After clicking to exit, the advance loan margin will be recalculated according to all your early loan orders in transit, and all of them are likely to be improved; (2) After the end of all orders for early lending + 15 days, the early loan margin will be released. (3) Users who withdraw from early lending independently will no longer support applying for re-joining.
6. [ Why didn't the order be loaned in advance]
(1) If the enterprise authenticated by your AliExpress account has been cancelled by the Industry and Commerce Bureau, it cannot enjoy the early loan service; (2) After joining the special loan, not all orders generated will be loaned in advance. The platform will update the store risk control data every day, and unqualified sellers will be able to be able to be completed after the transaction. LIBERAL RELEASES (3) IF THE LATER SELLER'S DATA INDICATORS ARE MET, THE ORDER CAN BE RELEASED AFTER DELIVERY. If the data of your store does not match for the time being, it is recommended that you refer to the following indicators to improve all aspects of data as much as possible so as to enjoy advance lending as soon as possible. The comprehensive indicators are comprehensively calculated by the system according to various indicators of the store, such as praise rate, dispute rate, transaction non-sale rate, refund rate, etc. Please understand that the platform cannot publish clear data.
7. [ Advance loan deposit]
The deposit for early lending shall be frozen in the form of more refunds and less compensation. For example, seller A has an early loan dollar margin of 1,500 dollars frozen, and now the fixed deposit assessed to be frozen is 500 dollars, and the remaining 1,000 dollars will be released to the cashable account at present; if the assessed frozen deposit is 2,000 dollars, the 500 dollars that need to be replenished will be withdrawn from the seller first. The current account is deducted. If the balance of the withdrawal account is insufficient, the subsequent orders for new lending need to be replenished before lending.
Frequently asked questions! AliExpress buyer evaluation complaints and complaint rules analysis
Cross-border court brand overseas knowledge bureau| For more details, please follow: WeChat Jason View Cross-border WeChat Official Account2020/12/15 18:39Common FAQs for buyer comments, complaints and rules
What if the buyer gave me an insulting comment?
If the buyer's comments do contain insulting remarks (such as those containing abusults, such as bullshit, bitch, fuck, idiot, etc.) or the evaluation contains personal information that the person is not suitable for the subject to display publicly, you can feedback on manual customer service (working hours: Monday to Sunday 9:00~17:30) Complain about this evaluation.
How to check whether the evaluation is successful?
Please pay attention to the evaluation change of the order 10 working days after the evaluation complaint. If the evaluation complaint is successful, the buyer will not be able to see the evaluation record. At the same time, you can also not be able to search for the order in [Management Transaction Evaluation - Effective Evaluation].
How to evaluate complaints?
The platform upgraded the evaluation function on May 23 (U.S. time), that is, the "Modified Evaluation Entrance and Complaint Evaluation" entrance has been cancelled. If the buyer's comments do contain insulting remarks (such as insulting remarks, such as bullshit, bitch, fuck, idiot, etc.) or the comments contain personal information that the evaluated person is not suitable for public display, you can feedback on manual customer service (working hours: Monday to week) 9:00~17:30 p.m.) Complain about this evaluation.
Tips: After the platform closes the modified evaluation entrance and complaint evaluation entrance, it still reserves the right to delete evaluations involving personal attacks or other inappropriate comments. Background View the details of the evaluation function upgrade announcement; View the evaluation upgrade announcement FAQ
What if the buyer's evaluation is wrong?
It is recommended that you explain the evaluation first, so that other buyers will have a comprehensive judgment when they see it.
If the following two situations are involved, you can feedback AliExpress manual customer service complaint evaluation: 1) The evaluation includes insulting remarks (such as speeches containing personality insults, such as bullshit, bitch, fuck, idiot, etc.) 2) The evaluation includes inappropriateness of the evaluated person to carry out publicly Personal information shownCan I delete the evaluation?
Neither the buyer nor the seller can modify or delete the comments. If the comments given to you by the buyer do contain insulting remarks (such as those containing degrading abusive remarks, such as bullshit, bitch, fuck, idiot, etc.) or the evaluation contains personal information that the evaluated person is not suitable for public display, you You can feedback on the evaluation of manual customer service complaints.
What is Alibaba International Station?
In this context, and the whole ball 1. 500 million buyers together to witness
A new era of digital cross-border trade
Alibaba International Station - the world's leading cross-border trade B2B e-commerce platform
Business Profile
http://Alibaba.com (Alibaba International Station) Introduction
Founded in 1999, Alibaba International Station is the first business sector of Alibaba Group and has become the world's leading cross-border trade B2B e-commerce platform.
Over the years, Alibaba International Station has continued to rank first in the world among http://Alexa.com international trade, e-commerce, trade market, import and export trade websites, and has been rated as the "world's best B2B website" by Forbes magazine in the United States for eight consecutive times.
Alibaba International Station reconstructs the full link of cross-border trade with digital pattern technology and products, accurately matches the business needs of cross-border trade buyers and sellers, and provides them with digital marketing, trading, finance and supply chain services. http://Alibaba.com (Alibaba International Station) adheres to the principle of customer first and has always grown with customer demand and cross-border trade trends. It is the preferred online platform for global enterprises to expand cross-border trade in the blue sea.
Alibaba International Station Data Trends
The size of buyers and orders has continued to grow in the past three years.
Buyer Size Pay Buyer Order GMV
Alibaba International Station Data Trends
In the "September Purchasing Festival" in 2018, demand in emerging markets and mature industries increased year-on-year.
Alibaba International Station Development History
11999
E-commerce in China is beginning to germinate, and Alibaba International Station is established.
2001
China's accession to the WTO, Alibaba International Station has more than 1 million registered buyers worldwide
2003
The global experience of the SARS epidemic, the demand for online cross-border trade has increased, and Alibaba Wangwang International Edition has been launched to meet the growing demand for online transactions.
2008
Alibaba International Station launches "Export Connect" to help Chinese enterprises open up a new blue sea to expand cross-border trade
2010
China has jumped to the world's largest commodity exporter. Alibaba International Station acquired Yidatong, subverting the traditional foreign trade agency model and striving to create an open ecosystem in the field of foreign trade.
2011
China's foreign trade is booming, and Alibaba International Station has moved from an information platform to a trading platform.
2012
"Commodity Information Machine Translation" is online.
Help buyers and sellers cross the language gap and gain more business opportunities
2014
The Belt and Road national strategy ushered in a new breakthrough opportunity. Alibaba International Station buyers cover more than 200 countries and regions.
2015
"Credit Guarantee Service" is launched to establish a closed loop of online transactions for buyers and sellers, and online cross-border trade is more secure.
2017
Launch "Alibaba Worry-free Logistics" to open up order flow and logistics,
Comprehensively improve the efficiency of cross-border trade circulation
2018
Launch services such as "commodity information upgrade", "multilingual real-time communication" and "sea consolidation" to help merchants reduce communication difficulties and transaction costs, and accelerate the digital transformation and upgrading of cross-border trade of Chinese enterprises.
2019-2020
Blue sea outbreak visible to the naked eye
Digital reconstruction of cross-border trade - digital "people, goods, yards" obtains massive business opportunities
1 Cross-border store opening
[Export Link]
It is the basic member product of Alibaba International Station. It is a paid member service that shows overseas buyers the manufacturing ability and enterprise strength to obtain trade opportunities and orders.
[Jinpin Chengqi]
It is a flagship member product that reflects the brand and strength of the enterprise. It is a high-quality supplier that has been verified by Alibaba International Station's authoritative strength. Through the combination of online and offline, the platform authenticates and transmits the all-round strength of businessmen's enterprise qualifications, commodity qualifications, enterprise capabilities, etc. In addition to enjoying export communication membership services, Jinpincheng Enterprise members will also enjoy exclusive marketing rights and interests and exclusive marketing scenarios.
2 Empowering "goods": deterministic upgrade of commodity information and merchant services
- Commodity structured expression upgrade: on-demand customization | standard customization | spot
- Logistics Information Upgrade: Industrial Merchant Layering | Strength Certification | Intellectual Property Protection
- Transaction Information Upgrade: Custom Expression | Communication Upgrade | Sample Process | Shopping Cart
3 Empowering "people": intelligent communication tools and services
3.1 Communication Tools
[Automatic translation of commodity information]
The English information of the existing e-commerce platform can be displayed on Alibaba's multilingual website in multiple languages through the automatic translation function of commodity information provided by Alibaba, reaching consumers around the world.
[Multilingual real-time communication]
It has achieved mutual translation in 9 languages, including English-Chinese, English-Western, English-Russian, English-Araz-French, English-Turkish, English-Thai, English-Thai, English-Vietnamese, etc., and supports automatic translation, automatic reception of translation, and single-sentence translation.
3.2 Wangpu Management
[Merchant Workbench]
That is, DingTalk workbench realizes the interoperability between Alibaba International Station Workbench and DingTalk, helping merchants to complete online intensive operations of foreign trade office, enterprise management and collaboration more efficiently. According to the roles of merchant management, it is divided into KP version and general version.
3.3 Data decision-making
[Data Manager]
It is the data center for business decisions of merchants. The data covers store operation effect, industry trends, crowd/commodity insights to help foreign trade enterprises:
Optimize store operation, help advertising decisions, improve the commissioning ratio, gain insight into buyer needs, insight into industry trends, and discover new market and business opportunities.
[Customer Bank]
It is a treasure house of accurate marketing data by merchants.
Customer insight: big data insight into customer needs and achieve targeted
Customer assets: Intelligent customer life cycle management, so as to know everything in your mind Global marketing: combine means to maximize customer value (submersible customer identification,
Repurchase of regular customers, early warning of loss)
[Intelligent Marketing Center]
It is the center of merchants' advertising and marketing. Gather the main promotional products of Alibaba International Station
[Foreign Trade Through Train (P4P)], [Window], [Top Booth], [Star Exhibition].
Empowering "field": fine industry operation, diversified marketing scenarios and activities
[Global Wholesale]
In response to the trend of new buyers of overseas rapid, lightweight and high-frequency procurement, Alibaba International Station has launched a "global wholesale" channel, covering all goods that can be placed directly. Improve both buyers and sellers through more certain commodity information (specifications, prices, inventory, delivery date, logistics, etc.), more accurate overseas traffic, and professional marketing scenarios (such as weekly deals, brand zone, top sell, etc.). Matchability and transaction efficiency. The data shows that the transaction conversion of directly ordered goods can reach up to 6 times that of ordinary inquiry products.
[Digital Global Exhibition]
In order to meet the needs of merchants for all-round foreign trade services, by combining Alibaba International Station online platform with the important offline trade scenario of exhibitions, online and offline linkage helps merchants broaden channels and opportunities to obtain business opportunities, so that merchants can contact more professional buyers and resources in more industries. Through digital exhibitions, Improve the experience and efficiency of buyers' exhibition viewing, improve the efficiency and ability of merchants' participation in the exhibition, reduce the cost of participating in the exhibition, and realize the appreciation of merchants' digital assets.
Digital Reconstruction of Cross-border Trade: Digital "Transaction Performance" Trading Transactions are Safe and Reliable
1 transaction
[Credit Protection Service]
It is the world's first cross-border B 2B neutral third-party transaction guarantee system. Provide trade security for both parties to the transaction. Help sellers precipitate data, accumulate credit, quickly gain buyer's trust, and transform more business opportunities.
[Pay Later]
Alibaba International Station provides buyers with a brand-new financial credit service, that is, "Huabei" in cross-border trade.
Increase the transaction volume of orders, accelerate order transactions, activate stock buyers, and collect money quickly and safely.
Digital reconstruction of cross-border trade - digital "people, goods, yards" obtains massive business opportunities
2 Circulation
[B2B Payment]
Alibaba's cross-border payment and settlement network has three characteristics: capital security, low cost and high timeliness, with high payment certainty and good customer experience.
[Global Logistics]
The freight transportation platform created by http://Alibaba.com (Alibaba International Station) and Cainiao Network provides end-to-end and visual supply chain fulfillment services for global cross-border trade.
One-stop solution/service guarantee/low price transparency
3 Finance
Help sellers improve their ability to receive orders, relieve capital pressure, accelerate capital turnover efficiency, and obtain more business opportunities and profits. Own:
[Super letter of credit]: one-stop service, professional control of letter of credit trade risks, and provide letter of credit financial communication.
[Online Business Liushui Loan]: It is a credit financing for small and medium-sized enterprises created by Alibaba International Station and MYbank. The application process is simple and the amount is high.
, the interest rate is low, and it can arrive in as soon as 3 minutes.
[Preparation Financing]: It is a low-interest short-term loan service based on credit guarantee orders launched by Alibaba United MYbank to help exporters solve the needs of production and procurement funds during the stock preparation period and improve the ability of enterprises to receive orders.
four ecology
[Foreign Trade Comprehensive Service Platform]
Through the advantages of Internet technology, we will provide foreign trade enterprises with fast and low-cost foreign trade financing and international logistics services for customs clearance, foreign exchange collection and tax refund collection, so as to solve the problems in foreign trade circulation. It includes two services: export integration and export agency.
Empower 1000 customs declaration banks to digital customs declaration services, covering 95% of ports
Introduce 200 financial and tax professional service providers to act as agents for comprehensive financial and tax refund/accounting/tax consulting to support mainstream banks at home and abroad, link external management agencies, and cross-border collection declaration and settlement channels of 10 billion US dollars.
[School of Foreign Trade]
As the official learning position of Alibaba International Station, it helps to create an efficient and comprehensive training system for small and medium-sized foreign trade enterprises by integrating ecological resources. At present, there are more than 3,000 video courses, including "Foreign Trade Full Link Series Courses".
150 live broadcasts of online celebrities and 8,000 offline training courses.
[Foreign Trade Service Market]
It is a one-stop platform built by Alibaba for domestic small and medium-sized enterprises to provide foreign trade services. Foreign trade services include professional certification, intellectual property certification, Wangpu decoration, picture processing, video shooting, product agency, promotion and drainage tools and services inside and outside the station, site hosting services, testing and certification, orders and customers. Household Management ERP System
Unified, brand planning, fiscal and tax law services, factory inspection and other services.
Learn more +V:18837035898
Support offline interviews in Hangzhou local Alibaba Binjiang Park~
How to use AliExpress regional price adjustment to improve conversion rate and profit
AliExpress opened up regional price adjustment for sellers in 2018, and so far opened up 28 countries such as Russia, the United States, Brazil and Spain. Most of these countries are AliExpress's main sales markets. Therefore, making good use of this convenient function provided by the platform is an indispensable tool for AliExpress to do a good job, improve Listing conversion, and increase the profit of single products.
If you don't want to lose at the starting line of pricing, or even want to play the role of a sharp sword, you should first understand the root cause of regional price adjustment.
AliExpress is a comprehensive open platform for more than 200 countries around the world. It not only provides official logistics channels and certification warehouses such as rookie and worry-free, but also allows sellers to choose offline third-party logistics and overseas warehouses by themselves, thus deriving a diversity of Listing pricing logistics costs (i.e. the same product to In the same country, the freight is different from different logistics methods, the same logistics method is sent to the same product, and the freight is different from different to different countries). However, there can only be one Listing price. If you simply estimate a price, it will inevitably make your goods lose money if some countries have high prices, mainstream countries have no advantages and it is difficult to place orders, and some countries will lose money if prices are low.
The official regional price adjustment allows sellers to set separately for designated variants, designated overseas warehouses and designated countries to meet personalized needs, so that sellers' commodity prices can meet the local price competition. The following three price operation methods are common with this tool:
1. Reduce prices in key countries to increase conversion rates
AliExpress has its own advantageous market. For example, the traffic will be relatively large in Russia, the United States, Spain and so on. For sellers, the most direct way to improve the conversion rate of products is to have enough price advantages in the mainstream market under its own product category. If the conversion rate rises, more orders can be obtained. The platform will naturally allocate more traffic, the ranking will also be improved, and the product will enter a virtuous circle;
1. Appropriate price reduction in high-profit countries to consolidate the ranking
In countries with low logistics costs such as Singapore and South Korea, even if sellers set freight to free shipping, the global unified pricing is high for local buyers without any competition. Therefore, the official mainstream market and countries with cheaper freight rates can be appropriately reduced to increase the conversion of Listing in regional countries again on the premise of ensuring sufficient profits.
2. High freight countries increase prices to avoid losses
In some countries with high or remote freight rates, such as Brazil, if all the real freight is added to the freight that shows that the buyer has to pay, there will be a situation where the price of similar products is $2 and the freight is $5. Buyers will feel that the quality of the goods may be poor and the freight is still high, resulting in a low payment rate after the buyer places an order. If you choose to reduce the freight directly, you may lose money, which is also an undesirable way. All you can consider moving part of the freight to the price appropriately, such as $5 and $2. Because the freight of your competitors to Brazil is the same as yours, don't worry about your price being too high. You need to consider the buyer's psychological gap more.
Of course, pricing is a crucial link for cross-border e-commerce sales. AliExpress officially provides such powerful functions for sellers, and the countries that officially allow price adjustment are basically countries that are more official concern or sellers. Can't you miss it?
But the problem arises. Although AliExpress provides the function of regional price adjustment, the prices to be adjusted by each country may generally vary. Once there are many variants, especially when the procurement cost or weight of the variant is different, it will be a very cumbersome and error-prone thing to complete the price adjustment. Once there is a problem, it may be an economic loss.
AliExpress's pricing is relatively complicated, so most sellers will have their own pricing form or pricing system. If you can directly copy the ordered regional price to the corresponding position, it can not only greatly improve efficiency, but also avoid mistakes.
The "import area price adjustment" provided by the store secretary perfectly solves this problem. Do a good job in cross-border e-commerce, and use tools well. Use good functions quickly~
How to avoid account association with cross-border e-commerce sellers
If you want to figure out how to avoid association with the account, you must first understand why the account is associated and its principle.
Why is the account linked?
In order to improve the buyer's shopping experience and maintain the order of the platform, the platform usually prohibits the same enterprise or individual from owning multiple accounts.
Principle and solution of account association
Some platforms will judge whether the account is associated through the following aspects. Wish officials may not be strict in checking account associations now, but they should also attract the attention of sellers.
1. Hardware information such as network card mac address, routing MAC address and IP address
This requires sellers to assign each account with a dedicated computer and network IP address. If conditions do not allow, you can also operate several computers remotely. Be sure to record them well.
2. Personal information such as collection account number, shipping address, telephone number, email address, etc.
If you want to convince the platform that it is not the same person, you must pretend to be the most perfect within the information available to the platform. You can prepare more personal information such as collection account number and shipping address.
3. Similarity of products in the store
The similarity of products in the store is also the key point for the platform to determine whether the account is related. When the platform determines that the similarity between the two stores reaches 30%, it will determine that the two stores are related. Therefore, it is best to make the products of each store different. If there are really duplicate products, the descriptions, details and pictures of the products should be as different as possible.
To sum up, it can be seen that the most difficult thing in account anti-association management is the first point of hardware information. It is difficult to publish products, process orders, upload logistics information, and even use some related marketing functions. Different accounts need to constantly switch between computers and IP, and manual operations are very prone to errors.
The second and third points are one-time work. Although it is complex, it can be reused as long as it is formulated at one time. The error rate is not high, and it can be realized manually.
If you want to solve the first problem, reduce the number of logins to the platform, and reduce the probability of errors, you can choose cross-border e-commerce ERP tools. ERP tools transmit data through the platform's API interface. In ERP, various operations can be carried out on multiple platforms and stores, and will not be associated. Sellers have to do all they are in ER. After each function is completed in P, just check it in the background of the platform, which greatly reduces the number of logins and error rates on the platform.
How to get 1688 product videos?
With the rise of various short video apps, people are getting used to quickly obtaining information through videos in minutes or even dozens of seconds. The same is true of the cross-border e-commerce industry. Many AliExpress sales began to use videos to display products. Product video display enables buyers to have a more comprehensive understanding of product details, details, and how to use products, which is more vivid than the display of dynamic pictures.
Improve product conversion rate
The product display of dynamic videos makes consumers more eager to click when browsing the page. After clicking on the video, consumers can quickly understand product details through sound and pictures in dozens or even a few seconds of video display. Compared with the cold and boring long picture text, the video is not only more interesting, but also allows consumers to understand the product in more detail. The increase in click-through rate makes the number of buyers who know the product more, and naturally it will also increase the product conversion rate.
Create a hit
In addition to the strong competitiveness of the product itself and the large market demand, it is also very important to have a prominent main picture of the product and can quickly attract the attention of consumers. Dynamic video can obviously easily attract consumers' attention quickly. At the same time, video is also conducive to improving the conversion rate of products, which can help stores create hot models.
It's too troublesome to edit it yourself, and it's difficult to download 1688 videos?
AliExpress's video upload function has been launched for several years, but sellers still face some difficulties in using this function. There are many products, and the cost of shooting and editing is high, which will consume a lot of manpower and financial resources. It may not meet AliExpress upload requirements. Secondly, the quality of the videos taken by the seller's friends is different, and some videos are difficult to play a good promotion effect. In turn, some sellers spent a lot of effort to shoot videos, but there was no expected return.
If you can directly use the video above 1688, you can avoid the problems mentioned above. So, how to get videos directly from 1688 to AliExpress?
Multi-product one-click video capture
The secretary is here to solve your troubles. The secretary recently launched [AiExpress 1688 Video Collection Function].
After installing the collection plug-in provided by the secretary on the browser, you can directly collect the video of the main picture location on the 1688 platform. Seller friends claim the video to AliExpress, and the collected videos will be displayed in the [Upload Video] section of the secret platform.
The secretary supports multiple products to be collected at the same time. Sellers can directly operate the products they want to collect in batches, which is convenient and fast. There is no need to worry about video collection anymore.
Supporting product details collection, low error rate
When the secretary conducts product [video collection], she will also collect the pictures, prices, titles and other details of the product together. The product video is collected together with the product details, which will reduce the occurrence of errors and make the operation easier. After the collection is completed, you can go to the [Collection Box] for product editing and publishing by claim in batches in the secretary's AliExpress list.
Alibaba International Station Double Twelve Cross-border Shipping Festival is coming.
Alibaba International Station's cross-border supply chain will hold a "12.12 Cross-border Trade Shipping Festival" at the end of the year and the beginning of the year (December 12, 2020 - January 11, 2021) to bring stable certainty to the industry.
Alibaba International Station's first Double Twelve Shipping Festival
1. Launch a special chartered flight line to reduce the trouble of bursting warehouses
For the cross-border e-commerce industry, the end of each year is the discount season for activities. The increase in online commodity sales will naturally increase the logistics pressure. This year, due to the epidemic, the problem of logistics has become more prominent. Sellers are at greater risk of bursting positions and out of stock.
Alibaba International Station hopes to promote the stable development of the industry through the "12.12 Cross-border Trade Shipping Festival". In order to improve logistics problems, Alibaba International Station has opened transportation lines such as China and the United States, China-Europe, Southeast Asia, etc., with land, sea and air transportation, hoping to make goods transport stably around the world.
In December, merchants often find a warehouse, facing a long scheduling period of 3-5 days, as well as rising position prices, and merchants need to bid for positions. Alibaba International Station launched a worry-free special line, stating that there is no need to arrange warehouses, and at the same time, centralized procurement of trunk lines is adopted, with low transportation costs.
The secretary hopes that the worry-free special plane launched by Alibaba International Station can truly reduce the logistics trouble of merchants.
2. Launch credit card rejection protection
Another problem that many sellers have a headache during the peak season at the end of the year is the refusal of credit cards. Due to the rights and interests of the buyer when the credit card is refused, the seller does not have an effective way to avoid the occurrence of credit card rejection. He can only appeal afterwards. Once the complaint fails, he has to bear the loss.
For sellers, a very good news is that Alibaba International Station recently launched credit card rejection service guarantee.
Sellers need to apply for this service guarantee first. After passing the platform review, they can get a certain amount of service guarantee. If there is a credit card rejection incident and users who obtain the corresponding protection rights and interests, Alibaba International Station will help the seller complain. If the complaint fails, the platform will compensate within the limit.
Sellers who have not applied for this service guarantee, go and apply quickly.
Store secretary helps Alibaba International Station Double Twelve Cross-border Shipping Festival
The launch of these two policies of Alibaba International Station is good news for sellers. The secretary also recently docked with Alibaba International Station to support the batch publication and collection of products on Alibaba International Station, so that sellers can participate in the Double Twelve Cross-border Shipping Festival of Alibaba International Station more easily and quickly.
1. The store secretary supports 1688 products to be collected in batches to Alibaba International Station.
As a global BTB platform, sellers often collect a large number of products when operating the platform. 1688 is a common commodity collection platform for cross-border e-commerce in China. However, if the commodity information is moved and edited one by one from 1688 and then published, the seller's workload will be very heavy.
After docking Alibaba International Station, the secretary can quickly collect goods in batches on 1688. After the collection is completed, keywords, pictures and details can be edited on the secretary, and then published to the platform in batches. In this way, the seller's workload will be greatly reduced.
2. The store secretary supports AliExpress products to quickly claim to the international station.
Many sellers and friends operate on multiple platforms, and the publication and transportation of products has become a very troublesome thing. Just like ants moving, they publish and move the same product on different platforms bit by bit.
For this reason, the secretary supports AliExpress to claim AliExpress products to Alibaba International Station in batches to solve the trouble of sellers' Alibaba International Station commodity collection and handling.
AliExpress scoring mechanism description
Opening a store on AliExpress is not just selling goods. If you want to get more exposure, you need to understand the store scoring mechanism. Only by understanding what the scoring mechanism is can we be more familiar with the full operation of stores and e-commerce platforms.
AliExpress store scoring standards
1. Seller service level
Bad Experience Rate: Bad Experience Orders account for the proportion of all review orders. Seller services are divided into four levels: excellent, good, passable and failed. The assessment period is 90 days, the order situation in the past three months is assessed on the last day of each month, and the rating results are updated before the 3rd of each month.
2. Bad Experience Orders
Buyers give medium and bad reviews
Medium and low scores: product description <=3 stars, seller communication <= 3 stars, logistics services <= 3 stars.
3. Bad buyer experience
If the transaction is not sold, the arbitration will be filed, and the dispute will not be responded to for five days.
There will be various score performances in the store's use: points, daily service points, illegal deduction points, category indicators, etc. For sellers, everything is for exposure and ranking. And any product in the store should be linked to the daily service score when assessing the ranking.
The core of doing a good job in daily service points is to do a good job in the service of each product, that is, to do a good job in the service of each order.
Good service is equivalent to good logistics + enthusiastic customer service + package marketing. Good logistics is not as absolutely good. It only depends on the most suitable and enthusiastic customer service. Communicate more with customers. Caring about customer service in each important order link will greatly improve the purchase rate of old customers. Parcel marketing can be considered to give some small gifts. If these three aspects are done well, disputes will be reduced and the operation will be like fish in water.
If you want to improve the store's rating, you need to understand its scoring basis clearly, and then make corresponding improvements according to the scoring basis, so as to improve the score in a targeted way, because only when the score is high can you have the opportunity to appear in the front position, and more buyers see the product, so that the probability of selling it is It will be bigger.
Therefore, this is why old merchants are eager to understand the store scoring standards. Most of the time, the first step is not to sell products as soon as they come, but to be familiar with the platform first.
AliExpress's store scoring mechanism is actually similar to Taobao stores, that is, comprehensive scoring, service scoring, product scoring and logistics scoring, that is, to satisfy buyers, then your rating will naturally be high. In fact, it is not difficult to improve the score. As long as you do the above points well, it is easier to get a high score
AliExpress
Enterprise information
- Complaints about AliExpress platform overlord clauses, sellers suffer heavy losses_Ac AliExpress customer service after-sales complaints
- Where is the refund for AliExpress buyers? When will the refund arrive? _Kaitao.com
- AliExpress stores were complained by GBC and Keith Black Law Firm, and the funds were frozen and groups were organized to defend their rights.
- AliExpress was complained and closed directly! Cheveux Corp, a headwear and hat brand, began to defend its rights!
- How to deal with AliExpress's infringement complaints?
Corporate Public Opinion Report Recommendation
- Maoming Hengruida Investment Co., Ltd.
- Zhanjiang Jingke Biogenetic Technology Co., Ltd.
- Qingyuan Qingxin District Yongye Energy Development Co., Ltd.
- Pingdingshan Haibo Industrial Co., Ltd.
- Qinghai Ronghe Mining Development Co., Ltd.
Complaints about AliExpress platform overlord clauses, sellers suffer heavy losses_Ac AliExpress customer service after-sales complaints
- Consumer insurance
- complaints
- support
- platform
- AliExpress
- The degree of negativeness of the
- original visit
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- Release time: 2021-05-14
- Platform: Other
- Author: Other
Complaints about AliExpress platform overlord clauses, sellers suffered heavy losses
AliExpress has opened cash-on-delivery services in some countries. Initially, the system defaulted to the participation of customers. After delivery, it showed that the delivery failed. The freight of Sifang was collected as usual, but the goods were not returned. Looking for Sifang to deliver it directly said that the goods had been destroyed.
At present, a total of 0 people have received support and forwarding. The more people there are, the more opportunities they will have to be recommended to the top of the home page!
I have expressed my support for this complaint transfer. The enterprise is processing with AliExpress. Please wait patiently.
1. The content of this web page only represents the complainant himself, not the consumer insurance position.
2. Without authorization, any reprinting is prohibited in this platform case, and violators will be investigated for legal responsibility.
There is no charge for handling complaints on the consumer insurance platform. At the same time, consumer insurance staff will not leave any contact information in the comment area to contact the complainant. Please do not believe in WeChat and QQ at will.
Contact strangers, let alone send money to strangers, beware of fraud!
Consumer insurance official warm reminder you
Recommended reading:
What does AliExpress order dispute mean? Basic principles of dispute handling
What are AliExpress pricing skills? Pricing Considerations
What happens if AliExpress's trademark authorization expires? Trademark authorization review time
aliexpress
wat zijn aliexpress-geschillenbeslechtingstechnieken? wat zijn de implicaties van aliexpress geschillen?
Er zijn veel handelaren die winkels openen op AliExpress, en wanneer ze op AliExpress zijn, zullen handelaren ook een reeks problemen tegenkomen, en de meest gevreesde is het ontstaan van geschillen.
zijn de jaarlijkse kosten en marge van AliExpress hetzelfde? hoe te omschrijven?
AliExpress is erg populair in de e-commerceplatforms van vandaag, omdat het een zeer groot ontwikkelingspotentieel heeft en zeer grote winsten kan opleveren voor e-commerce, dus veel mensen willen hun bedrijf via AliExpress ontwikkelen,
hoe stel ik aliexpress-evenementkortingen in? processtappen bijgevoegd:
Hoewel iedereen winkels op het AliExpress-platform opent, kiest de vriend van elke verkoper ervoor om anders te spelen. Sommige vrienden zullen het promoten via marketing en sommige vrienden zullen een aantal voorkeursactiviteiten opzetten.
hoe optimaliseer je de verkoop van aliexpress-producten die niet goed zijn? hoe te verbeteren?
Het verkeer op het AliExpress-platform is nog steeds erg groot. Nadat enkele vrienden een tijd lang AliExpress-winkels hebben gerund, ontdekten ze dat de verkoop van producten nog steeds erg klein is, maar omdat ze geen ervaring hebben, zijn ze niet duidelijk.
wat zijn aliexpress klantmarketingstrategieën en -technieken? hoe klanten te krijgen?
In AliExpress wil je de ervaring voortzetten, het belangrijkste is om klanten aan te trekken en te verwerven, en het werven van klanten is vaak niet zo eenvoudig als ieders gedetailleerde, dus om klanten te verwerven, willen handelaren eigenlijk ook weten
hoe uploadt aliexpress producten in bulk? moet je externe krachten gebruiken?
De link van AliExpress-vermelding is een onderdeel waar verkopers mee te maken krijgen, maar de vermelding is niet alleen een simpele of twee producten, vaak is het bovenstaande de vorige batch, en de vermelding van afzonderlijke producten kan voor iedereen gemakkelijk zijn.
wat zijn de commissieregels van het AliExpress-platform? wat is de handelscommissie?
Als een bekend grensoverschrijdend e-commerceplatform heeft AliExpress veel handelaren die zich op het platform hebben gevestigd en heeft het platform een reeks regels opgesteld voor een betere ontwikkeling van winkels. Laten we eerst AliExpress begrijpen.
kunnen aliexpress-verkopers nog steeds producten uit de schappen halen nadat ze in de schappen hebben gestaan? hoe krijg je een lage blootstelling?
Wanneer je een AliExpress-winkel runt, zul je zeker verschillende problemen tegenkomen, vooral als je merkt dat er een probleem is nadat het product in de schappen is geplaatst, dan zul je ervoor kiezen om het product uit het schap te halen, maar er zijn ook veel zorgen bij deze keer.
wat zijn de regels voor het instellen van de dagtijd voor singles in aliexpress? wat zijn de voordelen?
2021 loopt ten einde, en binnenkort komen Double 11 en Double 12. Er zijn veel acties op het platform aan het einde van het jaar. Naast Double 11 en Double 12 zijn er ook Christmas en Spring Festival.
AliExpress levering ondertekening rookie hoe om te gaan? hoe worden de verzendkosten berekend?
AliExpress heeft zich de afgelopen jaren steeds sneller ontwikkeld en steeds meer handelaren hebben zich op het platform gevestigd. Aangezien de klanten die voornamelijk door het platform worden bediend, buitenlanders zijn, moeten handelaren goed voorbereid zijn op het gebied van logistiek. bestaan
wat is het verschil tussen een AliExpress-kopersaccount en een verkopersaccount?
AliExpress heeft zowel kopersaccounts als verkopersaccounts. Natuurlijk heeft het publiek misschien geen diepgaand onderzoek gedaan naar deze twee soorten accounts, dus natuurlijk kunnen ze het verschil tussen deze twee accounts niet eerder weten?
worden aliexpress-titels automatisch vertaald? hoe zit het met aliexpress koppen?
Iedereen weet dat AliExpress voor overzeese verkopers is. Natuurlijk is de taal voornamelijk vreemde talen, maar niet alle verkopers zijn erg goed in Engels, dus iedereen wil dit weten bij het schrijven van de titel.
wat zijn de persoonlijke oorzaken van aliexpress geschillen? hoe het op te lossen?
Wanneer AliExpress een winkel voor zaken opent, kan het natuurlijk niet garanderen dat elke transactie zonder problemen zal verlopen. Soms wordt er geklaagd vanwege geschillen en is het onvermijdelijk dat er persoonlijke redenen zijn.
hoeveel is het gepast om een nieuwe aliexpress winkelalliantie te openen? hoe werkt het?
Alibaba heeft nog steeds veel e-commerceplatforms. Naast Taobao en Tmall-platforms is er ook een AliExpress-platform, dat voornamelijk buitenlandse handelszaken doet. Dan willen sommige verkopersvrienden meer.
hoe kunnen aliexpress-geschillen worden geannuleerd? aliexpress annulering geschil opmerkingen:
Op het AliExpress-platform zijn verkopersgeschillen onvermijdelijk. Als er een geschil in de winkel is, moet de verkoper zo snel mogelijk met de koper communiceren om te zien of het kan worden opgelost door middel van onderhandelingen. In dit geval kan de koper het geschil annuleren en geld verliezen.
hoe een goede verkoper van aliexpress china aan te vragen? wat zijn de aanvraagvereisten?
Een goede verkoper worden op AliExpress in China is als het hebben van een Traffic Express, je krijgt ondersteuning van platformverkeer, diensten en andere aspecten. Dus hoe word je een goede koper in China, wat zijn de manieren om te solliciteren, wat zijn de vereisten?
hoe reageert aliexpress na klantrecensies? antwoord tips bijgevoegd
Als u zaken wilt doen met buitenlanders, zijn er veel platforms om uit te kiezen. Naast platforms zoals Amazon, kunt u ook het AliExpress-platform kiezen. Veel verkopersvrienden exploiteren voor het eerst AliExpress-winkels.
wat zijn bedieningstips voor AliExpress-verkopers?
Voor beginnende AliExpress-verkopers hopen ze natuurlijk ook goed te presteren in de werking van AliExpress. Er zijn ook veel AliExpress-verkopers die willen weten hoe moeilijk het is om het platform te bedienen en ook de ervaring van AliExpress moeten leren.
Hoe moeten AliExpress-verkopers omgaan met geschillen in hun dagelijkse activiteiten?
Wat het AliExpress-platform betreft, kunnen sommige geschillen ook voorkomen, en dergelijke geschillen zijn ook heel gebruikelijk. Voor dergelijke geschillen moeten AliExpress-verkopers ook hopen een redelijke manier te vinden om ermee om te gaan en ze aan de grote degenen.
wat zijn de kosten voor aliexpress verkopers om een winkel te openen?
Veel verkopers denken dat buitenlandse handel gemakkelijker te doen is, zodat ze AliExpress kunnen doen, maar AliExpress moet ook geld uitgeven, dus deze aspecten moeten over het algemeen worden geïnvesteerd? Zolang deze kosten verantwoord zijn, kunnen wij:
Hoeveel marge moet AliExpress betalen? Hoe de AliExpress-aanbetaling terug te betalen?
Als een verkoper tegenwoordig AliExpress wil openen, moet hij natuurlijk eerst begrijpen hoeveel de aanbetaling voor het openen van een winkel vereist is en vervolgens de bijbehorende fondsen voorbereiden om een aanvraag in te dienen voor het openen van een winkel. de regels voor het terugstorten van de borg aan iedereen. een
Hoe moeten AliExpress-verkopers omgaan met het probleem van winkeldowngrades en schendingen?
Voor AliExpress-verkopers, als ze een winkel op AliExpress openen en er is een schending van de rechtenvermindering, dan moeten ze natuurlijk enkele maatregelen nemen om het verlies van de winkel te minimaliseren, dan is de AliExpress-winkel
Op welke risico's moeten AliExpress-verkopers letten bij het openen van een winkel?
Als groot grensoverschrijdend e-commerceplatform heeft AliExpress in veel landen websites opgezet, maar sommige verkopers maken zich zorgen dat het riskant is om een winkel op AliExpress te openen. Als er risico's zijn, wat zijn dan de risico's? goederen
Moeten beginnende verkopers op AliExpress een voorraad inslaan?
Voor beginnende AliExpress-verkopers moeten ze niet bekend zijn met sommige voorschriften van het AliExpress-platform. Tegelijkertijd weten ze niet of ze een voorraad moeten inslaan op AliExpress. Als ze een voorraad willen inslaan, welke vaardigheden zijn er dan?
wat zijn de negen tips die een beginnende verkoper moet weten om een AliExpress-verkoper te runnen?
In feite zijn er veel beginnende verkopers die onlangs winkels hebben geopend op het AliExpress-platform, maar na het openen van een AliExpress-winkel moeten verkopers ook leren hoe ze de winkel goed kunnen runnen en vervolgens moeten streven naar meer verkeer en conversies. een
wat is de voorkeurspositie van aliexpress? hoe kies je een voorkeursmagazijn van aliexpress?
Voor AliExpress-verkopers is het natuurlijk noodzakelijk om logistiek goed te doen, vooral nu de epidemische situatie in het buitenland nog steeds erg ernstig is en er meer aandacht moet worden besteed. Dus wat betekent het voorkeursmagazijn van AliExpress? Hoe moet de verkoper?
wat zijn de drie nieuwe marketinggebieden van aliexpress?
Met de opkomst van e-commerceplatforms zoals korte videomarketing en livestreaming, kiezen steeds meer verkopers ervoor om nieuwe marketinggebieden te openen door middel van korte video's en livestreaming om merkverkoop en reputatie te bereiken.
hoe effectief is aliexpress express? hoe de aliexpress sneltrein te openen om een effect te hebben?
Als grensoverschrijdend e-commerceplatform onder Alibaba is AliExpress, net als Amazon, een favoriet platform voor verkopers die gespecialiseerd zijn in buitenlandse handelsactiviteiten, en geniet het een zekere reputatie in de wereld. Verkopers willen verkopen op AliExpress
wat is het aliexpress winkelregistratieproces? wat zijn de stappen voor een aliexpress-verkoper om een winkel te openen?
Veel individuele gebruikers willen een winkel openen op AliExpress, maar vinden dat ze zich niet kunnen registreren, omdat het bovenstaande alleen laat zien dat bedrijven zich kunnen registreren voor AliExpress, dus veel verkopers vragen of AliExpress geen bedrijf heeft om zich te registreren.
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