aliexpress "false delivery" rule analysis what should i do if the seller is complained of false delivery?
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1. within the prescribed delivery period, the freight waybill number filled in by the seller is invalid or although valid, it is obviously unrelated to the order transaction, misleading the buyer or the aliexpress platform. for example, in order to avoid the penalty of not selling, fill in the invalid freight waybill number or the freight waybill number that is obviously unrelated to the order transaction.
2. the seller declares that there is no logistics online information on the waybill after 5 working days of delivery (that is, completing the "fill in the delivery notice").
concentrate:
1) "invalid waybill number": means that the waybill number itself does not exist. (this includes cases where the use of small packets that are not registered makes it impossible to trace logistics information.) )
2) "although valid but clearly unrelated to the order transaction": means that the freight waybill number exists but does not match the order placed time (e.g. the receipt time of the logistics is significantly earlier than the order placed time), or the delivery address is obviously different from the address provided by the buyer (e.g. the delivery address and the recipient address are not in the same country).
3) "logistics network information": subject to the first information provided by the logistics provider, online delivery is generally the warehouse collection / signature success; offline delivery is generally for the receipt and delivery of successful information or the successful collection of logistics companies.
classify:
according to the severity of aliexpress's false delivery behavior, it is divided into general violations of false shipments and serious violations of false shipments.
serious irregularities in false shipments include, but are not limited to, the following:
(1) the amount of false delivery order is large;
(2) the buyer and seller maliciously collude to mislead the aliexpress platform to lend money through the irregularities of false delivery in the absence of real order transactions;
(3) repeated occurrence of general irregularities in false shipments.
four common scenarios for fake shipments:
1. after the seller clicks the shipping button and enters the courier number, the tracking record cannot be viewed
after the seller clicks ship and enters the waybill number, the track record cannot be viewed within the delivery time promised by the seller. at the same time, the seller cannot provide a valid express delivery order and logistics red medal proof to confirm that it has actually shipped the goods.
2. the tracking record exceeds the 72 hours after the buyer pays
after the seller clicks ship and enters the waybill number, but due to his own reasons, the actual shipment is not made within 72 hours after the buyer pays, resulting in the inability to view the logistics tracking record.
3. after clicking the delivery button, the seller did not enter the logistics ticket number or entered a false order number
after clicking on the delivery, the home did not enter the logistics document number, or entered the incorrect single number, this scenario is frequent in the case of the two parties should be inconsistencies in some situation, the seller operates the delivery, and indicates to the buyer that he will not ship, so that the buyer can apply for a refund.
4. the seller's account amount is insufficient or the profit is limited, the operation is shipped, and the actual shipment is not shipped
for virtual category items, the seller set up the platform software to automatically ship, but due to insufficient seller account amount or profit limitations, the operation is shipped, and the actual shipment is not shipped.
punish:
what should i do if the seller is complained of false delivery?
1. the first time the seller receives the complaint, find out the reason and explain it to the buyer in time, and can take the initiative to give a solution to discuss with the buyer, and strive to get the buyer's understanding and withdraw the lawsuit.
2. if it is confirmed that there is indeed a situation of not really shipping, and the buyer cannot contact or cannot reach a consensus, he can also pay a liquidated damage of 5% of the transaction amount (deducting freight) to the buyer as compensation.
3. if it is confirmed that the delivery is unsuccessful due to various reasons of the logistics company, please provide the logistics delivery order and the official seal voucher of the logistics company to verify the appeal. (reminder: business chapter, financial chapter, contract chapter, invoice chapter, etc. are invalid, what is needed is the official seal)
aliexpress gives sellers two tips:
1. if the waybill number of the seller changes after shipment, the waybill number of the declared shipment can be modified in time;
2. if the seller uses offline delivery, it is necessary to accurately fill in the logistics slip number, deliver the goods truthfully on time according to the requirements of the platform, if you use online delivery or worry-free logistics: choose express delivery to the warehouse service, you can choose a stable logistics provider to ensure that the goods can arrive at the warehouse as scheduled. when choosing a door-to-door collection service, it is necessary to ensure that the goods are ready when the logistics provider comes to the door, so as to avoid the collection caused by the preparation of the goods.
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