Interpretation of AliExpress's false delivery situation and punishment rules
AliExpress's requirements for sellers' delivery are also relatively high, such as delayed delivery, false delivery, etc., which are severely cracked down by the platform. Among them, false delivery is also a relatively common violation, which contains more situations. If you don't want to be punished for false delivery, then let's first learn about the situation of false delivery and what the penalties are for violations.
What are the false shipments of AliExpress?
1. The logistics order number is invalid, such as the receipt information of the false order number, the waybill number, the appropriate delivery address and the order, etc.
2. After delivery, but the logistics waybill has not received and sent information for a long time or the waybill has been cancelled overtime;
3. The delivery method is not selected according to the platform policy, such as the inconsistent delivery order issued and the waybill declaring the delivery, and the system modification, illegal use of offline economic logistics to deliver goods, etc.
4. The shipping address is different from the statement. For example, the buyer said that the product was in stock overseas, but it was actually shipped by China.
What are the penalties for false delivery?
AliExpress's false delivery penalty is divided into general violations and serious violations according to the seriousness of the seller's violation. Among them, serious violations include but are not limited to the following three situations:
a. The amount of false shipping orders is relatively large;
b. The buyer and seller maliciously colluded to mislead AliExpress platform to lend money through the illegal behavior of false delivery in the absence of real order transactions;
c. There are many false shipments, which are generally illegal.
Generally, the penalty for violations is relatively light, with 2 points deducted each time; if there is a serious violation, 12 points/time will be deducted, and if it is especially serious, the account will be closed directly. In addition, there are also cancellation of overseas warehouse shipping permissions, commodity release permissions, etc., which will also be affected.
Of course, if you disagree with the platform's judgment, you can appeal to protect your rights and interests.
How to appeal for AliExpress's false delivery?
Log in to AliExpress's background and find the "Business Performance - My Case" and find the corresponding false delivery case in the "Transaction Violations and Other" violations category for evidence and appeal.
Remember to prepare and provide evidence as required, and submit it as required, after which the platform will accept your appeal within 5 working days.
Therefore, sellers must know AliExpress's delivery rules and deliver goods according to the actual situation, so as to ensure that there will be no false delivery violations, and there is no need to worry that the store will be punished for violating the regulations. In addition, if the goods cannot be delivered in time, you can also contact the buyer to extend the receiving time, which can reduce the impact of the inability to deliver the goods.
[AliExpress Announcement] Instructions on the rectification of false delivery on AliExpress platform
AliExpress Announcement: Instructions on the rectification of false delivery and other behaviors
On July 13, AliExpress issued an announcement saying that it had recently found that some merchants had seriously disrupted the market order, including false delivery, non-sale transactions and substandard Internet access rates, etc. These behaviors seriously violated the rules of the platform and also seriously damaged the rights and interests and experiences of consumers. I would like to remind all merchants to operate legally and abide by the platform rules. In the near future, the platform will strictly screen and punish the above behaviors, including but are not limited to:
1. False delivery:
If the merchant has false delivery behavior, the platform has the right to take the following restrictive measures:
2. Transaction is not sold:
If the merchant does not sell the transaction, the platform has the right to take the following restrictive measures:
3. The Internet access rate is not up to standard:
If the merchant's order fails to complete the Internet access of logistics information within 7 days after the buyer's payment is completed, the Internet access rate is not up to standard. The platform has the right to take measures including but not limited to the following restrictive measures according to the seriousness of the situation of the Internet access rate not up to standard:
Warm reminder:
1) Calculation time logic of order Internet access: logistics Internet access time - buyer's payment success (risk control audit success) time, that is, the time difference between the first information between the successful order payment and the logistics collection success;
2) The 7-day Internet access rate is the indicator of the platform's current assessment, but in order to ensure the consumer experience, the platform is about to assess the 5-day Internet access rate of merchants. Please pay attention to the platform announcement information and notices in time for specific assessment standards and penalty rules, so please optimize the delivery structure in time and improve the delivery timeliness;
The platform has the right to take other restrictive measures in accordance with AliExpress Platform Rules and sellers' violations, including but not limited to: 1) restricting commodity release; 2) restricting the rights and interests of early lending; 3) restricting participation in platform marketing activities; 4) temporarily freezing accounts and account balances; 5) closing accounts. For users who close their accounts, AliExpress reserves the right to take measures to prevent the user from registering on AliExpress again.
Please do a good job in self-inspection and self-inspection to avoid affecting the normal operation and flow of the store, and avoid deductions, freezing or other penalties due to store commodity problems.
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