AliExpress worry-free logistics-standard (AliExpress Standard Shipping)
- Line introduction
- Free collection service
- Fee collection service
- Shipping restrictions
- how to use
- FAQ
- Return instructions
- Protection policy
[Returns Description]
There are two types of returns: domestic returns and foreign returns. There are mainly the following types:
1. Return for domestic segment
1) Warehousing failure and delivery failure return: The logistics chamber of commerce will contact the seller offline to arrange a free return.
a) The collected goods are returned to the seller by the logistics provider's pickup driver;
b) The self-delivered goods are returned to the seller by the logistics provider through domestic express or other logistics methods, and the domestic logistics costs are borne by the platform.
2) Return of shipment failed: The logistics chamber will contact the seller offline, and return the shipment to the seller through domestic express or other logistics methods, and the domestic logistics costs will be borne by the platform.
2. Return in foreign segment:
Undeliverable: Return/destroy according to the return policy selected by the seller when creating the logistics order. ( Worry-free standard—Russia self-pickup service will start "Overseas Undeliverable Service" on August 24, 2020 )
For details, please refer to the description of undeliverable return service
1) If you choose to return, the logistics provider will arrange the return, and the return logistics cost is 800 Cainiao will be responsible for the amount within RMB, and the merchant will be responsible for the excess. Tariffs or storage costs due to purchase or seller reasons shall be borne by the seller. Cainiao will charge the seller the corresponding fee;
2) If you choose to destroy, the logistics provider will arrange the destruction, and the cost will be borne by the platform.
2. Forward shipping fee and return service fee:
1. Forward shipping fee and return service fee are deducted when the delivery is successful.
a) If the return occurred before the delivery is successful, the fee has not been deducted;
b) If the return occurs after the delivery is successful, but before the delivery is successful, the fee has been deducted, and the merchant needs to initiate a fee dispute complaint to apply for freight. return.
2. The forward freight and return service fee will not be refunded for the returned
shipment after successful delivery; 3. If the goods are confiscated or destroyed due to the failure of aviation security or customs inspection, the freight and return service fee will not be refunded, and the goods will not be compensated. loss.
4 The seller shall bear the duties, storage fees and other expenses incurred during the return process of the foreign part of the returned goods due to the buyer's reasons. Cainiao will charge the seller accordingly.
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