AliExpress's "Worry-free Consolidation Plan" Seller Rules
Release date: September 15, 2021
Worry-free Consolidation Plan is an AliExpress platform (domain AliExpress.com, "platform) operated by Alibaba (China) Network Technology Co., Ltd. ("AliExpress") and its affiliates, and Hangzhou Cainiao Supply Chain Management Co., Ltd. ("Rookie") for specific national markets. The plan aims to improve logistics timeliness and reduce the freight burden of platform sellers ("sellers" or "you") ("worry-free consolidation plan" or "plan") through big data computing and combined transportation methods. Among them, AliExpress provides technical services for information screening and transmission of relevant logistics orders. Cainiao provides relevant logistics agreements according to your logistics services.
Worry-free Consolidation Program is suitable for eligible orders and includes Full Escalation Mode and Full Free Shipping Mode. The models and specific requirements applicable to different cluster transport countries are determined by the Worry-free Cluster Transport Scheme Online Manual https://sell.aliexpress.com/zh/__pc/vRJx59y9NF.htm ("Operation Rules"). Please note that Cainiao provides you with worry-free centralized transportation services under this agreement in accordance with the Cainiao Service Standard Agreement - Worry-free Consolidation Logistics Service.
[Read carefully] You should read this agreement carefully before clicking to agree to these rules. Please read carefully and fully understand the contents of each clause. Please read these rules and operating rules carefully and carefully. In particular, please note that in order to participate in this project, you should abide by the operational requirements in the operating rules, including but not limited to the shipping time limit and logistics online time, otherwise a fine may be imposed in addition to the logistics fee. In addition, you should pay special attention to the content marked in bold, underlined, etc., including but not limited to the use of your rights, restrictions, exemption or restrictions on AliExpress and rookies, and terms related to jurisdictional laws and jurisdictions.
[Signing Action] When you read and click to agree to these rules and complete the relevant process according to the information provided on the page, it means that you have fully read, fully understood and accepted all the contents of this agreement, and reached an agreement on the basis of voluntariness, equality and freedom. In the process of reading these rules, if you do not agree to this agreement or any of its terms, you shall immediately stop signing these rules.
We may adjust the relevant information from time to time according to operational needs, and we will notify you in advance by announcement. For example, modify these rules and operation rules by publicizing the revised rules, including but not limited to changing the centralized transportation country, changing the applicable model of the centralized transportation country, modifying the applicable conditions, assessment time limit, assessment rules, updating, adjusting and terminating worry-free transportation plan services, etc. You should carefully review and decide whether to accept the changed conditions. If you do not accept the changed conditions, please submit to the platform in writing that you do not agree to sign a new agreement or withdraw from or terminate this agreement. If you do not object in time, you will be deemed to have agreed to accept the conditions of the change, and the order after the change takes effect will take effect with you and/or perform according to the new conditions.
Part I Acceptance Clause, Access and Withdrawal
1 Access and exit
1.1 AliExpress will systematically screen goods that meet the requirements of this plan ("qualified goods") according to seller service indicators, store-wide or specific commodity logistics information Internet access rate, commodity categories and other standards. Sellers can check qualified goods in the seller's background (seller's backstage-store-worry-free centralized transportation plan). After checking any qualified goods, they are deemed to have signed up for this plan. Sellers know that registered goods may lose their eligibility because they no longer meet the requirements of logistics information Internet access rate and other standards. AliExpress will not notify the seller individually or separately.
1.2 Sellers may apply for withdrawal from the goods participating in this plan by canceling all qualified goods in the seller's background, but for goods sold before withdrawal, they shall still be handled in accordance with these rules.
1.3 Sellers may withdraw from the worry-free concentive transportation plan for a specific country by unchecking a specific country in the seller's background; if it withdraws from all countries, it is deemed to have withdrawn from this plan, but goods sold before withdrawal shall still be handled in accordance with these rules.
1.4 Sellers can apply to withdraw from the plan in the seller's background, but the seller may not be allowed to re-register for the plan within a certain period of time after withdrawal, which is stipulated by the operating rules.
Part II Full Upgrade Mode
If you choose to participate in the full upgrade model to the market of the country/region you participate in, then this section of the rules apply to you.
2 Full Escalation Mode Applicable Conditions
2.1 Commodity conditions. If the full upgrade mode is applied to the national/region market, and the rookie provides logistics service upgrades for the specific qualified goods registered by the seller, and the specific qualified goods shall meet all the following conditions ("upgraded goods"):
2.1.1 Specific qualified goods are transported by the seller through the designated logistics route ("full upgrade of rookie logistics") to the centralized shipping country;
2.1.2 Buyers of specific qualified goods located in the concentivery country together with multiple specific commodities that meet these rules, place an order with the same concentivery country address and consolidate the payment; and
2.1.3 Specific qualified goods do not belong to special commodities such as energized goods, liquids, powders (such special goods are referred to as "special goods" for short, but "unior general goods"), and do not belong to other AliExpress and rookies unilaterally determined that logistics upgrade services ("other non-upgraded goods") .
2.2 Shipping conditions. In order to enjoy upgraded logistics services:
2.2.1 When generating logistics orders, sellers should accurately declare the type of goods (ordinate goods or special goods), quantity, volume and weight of goods; and
2.2.2 The seller shall deliver the goods to the address specified by the rookie ("concentrated warehouse") as soon as possible after the buyer completes the payment and the order is established, and ensure that the logistics information is connected to the Internet within the time limit stipulated in the operating rules; or
2.2.3 The seller fails to deliver goods and realize the Internet access to logistics information within the time limit stipulated in the operating rules, but has paid liquidated damages stipulated in Article 5.
3 Logistics upgrade service
3.1 Logistics upgrade services are realized by rookies through advanced system technology. Through logistics upgrade services, upgraded goods originally sent through surface mail and simple parcels will be delivered through better logistics routes. Including but not limited to the display of logistics tracking information throughout the process, improving the timeliness of logistics delivery, etc. Through logistics upgrade services, upgraded goods originally sent through worry-free standard and worry-free economic logistics will be merged and sent to buyers in the concentiverying countries.
3.2 The seller knows that when there is a logistics dispute over the upgraded goods, Cainiao will only be liable for compensation and provide services according to the standards of logistics services contained in the original logistics order.
3.3 In order to avoid ambiguity, the seller shall pay for logistics services in accordance with the logistics service agreement signed separately with Cainiao.
3.4 To avoid ambiguity, buyers in the concentivery countries that return upgraded goods for refund, return or other reasons do not enjoy logistics upgrade services.
3.5 To avoid ambiguity, Worry-free standard parcels may be transported together with upgraded goods that enjoy logistics upgrade services, but it will not change the rookie's agreement with your worry-free logistics service agreement.
3.6 The seller knows and agrees that in order to improve the service experience and efficiency of Worry-free centralized logistics services, Cainiao has the right to change the outer packaging and combination allocation of order packages.
4 Cancellation of logistics upgrade services and liquidated damages
4.1 For general goods sent to the centralized warehouse in accordance with the provisions of Article 2, rookies will unilaterally determine whether the general goods are non-upgraded goods in accordance with the provisions of Article 3; if they are non-upgraded goods, the general goods will still be sent according to the original logistics order.
4.2 If the seller accurately declares the type of goods (ordinary goods or special goods), quantity, volume and weight of the goods to which the goods belong to when generating logistics orders, but send ordinary goods and special goods to the centralized warehouse in the same package, the seller knows and agrees that: 1) rookies will unpack the package; 2) special goods will be ordered according to the original logistics order. The additional cost (if any) shall be borne by the seller if the line (i.e. special cargo flow) is sent; 3) If the general goods are upgraded goods, Cainiao will be sent according to the logistics upgrade services; or if the general goods are other non-upgraded goods, Cainiao will be sent according to the original logistics order.
4.3 If the seller incorrectly declares the type of goods (ordinary goods or special goods), quantity, volume or weight of the goods to which the goods belong to when generating logistics orders, or sends the undeclared goods to the centralized warehouse together with the correctly declared general goods, the seller knows and agrees that: 1) rookies will unpack the package; 2) rookies will send the special goods Send it according to the rookie special cargo flow channel, and the cost shall be borne by the seller; 3) If the general goods are upgraded goods, the rookies will send the upgraded goods according to the logistics upgrade service; or if the general goods belong to other non-upgraded goods, the rookie will send them according to their original logistics order.
4.4 If the seller fails to complete the logistics information online and ship it to the centralized warehouse in a timely manner in accordance with Article 3.2, Cainiao has the right to collect liquidated damages ("default damages") from the seller for each logistics order. If the goods in the logistics order are upgraded goods, the seller can still enjoy logistics upgrade services after paying liquidated damages. Please refer to the operating rules for details of the standards of liquidated damages in different cluster shipping countries.
4.5 The seller is aware that in the above circumstances, Cainiao has the right to unilaterally decide to cancel the commodity logistics upgrade service. If you do not enjoy the logistics upgrade service, Cainiao will not charge liquidated damages.
Part III Full Free Shipping Mode
If you choose to participate in the full free shipping model in the country/region market, this section of the rules apply to you.
5 Conditions applicable to full free shipping mode
5.1 Sellers provide worry-free centralized logistics services for qualified goods according to the logistics service agreement between rookies. The seller should provide consumers in the centralized transportation country with a "full free shipping" commitment, that is, when the total order amount of qualified goods registered by the seller meets the conditions determined by the operation rules, the buyer does not need to pay the seller logistics service fee. As a clarification, if the order amount does not meet the threshold set by the operating rules, the buyer needs to pay the logistics fee.
5.2 In order to enjoy worry-free centralized transportation logistics services, sellers should accurately declare the type of goods (ordinate goods or special goods), quantity, volume and weight of goods when generating logistics orders, and shall complete the online logistics information online within a specific time after the buyer completes payment in accordance with these rules and operating rules, or at a specific time. Send it to the designated address of the rookie ("concentive warehouse").
6 Worry-free centralized logistics services
6.1 Through worry-free centralized logistics services, goods that meet the requirements can be sent to the centralized transportation country. Sellers can enjoy high-quality logistics services, logistics timeliness, and obtain full-process logistics tracking information.
6.2 When using Worry-free centralized logistics services, sellers shall sign another Worry-free centralized logistics service agreement or other logistics service agreements with Cainiao, and pay logistics fees in accordance with the above-mentioned logistics service agreements.
6.3 The seller acknowledges and agrees that in order to improve the service experience and efficiency of Worry-free centralized logistics services, Cainiao has the right to change the outer packaging and combination allocation of the order package.
7 Cancellation of worry-free centralized logistics services and liquidated damages
7.1 If the seller fails to complete the delivery to the centralized warehouse and the logistics information online in a timely manner in accordance with Article 5.2, Cainiao has the right to charge the seller a fixed amount of liquidated damages ("default damages") for each logistics order. After the seller pays liquidated damages, the default order can still enjoy worry-free centralized transportation logistics services. Liquidated damages for specific countries/regions of cluster transportation shall be stipulated in the operating rules. However, rookies reserve the right to cancel worry-free centralized transportation logistics services and return goods delivered overtime to the seller under the above circumstances; the freight incurred by the return shall be borne by the seller.
7.2 If the seller fails to complete the logistics information online for a long time according to the operation rules, or arrives at the centralized transportation warehouse, Cainiao has the right to cancel the worry-free centralized transportation logistics service, close the logistics order, and return the goods delivered overtime to the seller; the freight incurred by the return shall be borne by the seller.
7.3 If the seller sends non-conforming goods to the centralized warehouse with the same package as qualified goods, or falsely declares the type of goods (General goods or special goods), quantity, volume and weight of the goods to which the goods belong, or sends the undeclared goods to the centralized warehouse, the seller knows and agrees: 1) rookies have the right to unpack the package; Or 2) Cainiao has the right to cancel the worry-free centralized logistics service and return all parcels to the seller, and the resulting freight shall be borne by the seller.
Part IV Upgrade Technical Services
8 Upgrade technical services
8.1 AliExpress provides upgrade technical services to sellers, including but not limited to system-based screening of qualified goods, other non-upgraded goods, and transferring order-related information to rookies ("order information"). The above order information includes but is not limited to the seller's shipping address, buyer's shipping address, payment time, specific goods, and the value and quantity of specific goods. For the purpose of logistics upgrade services, worry-free centralized logistics services and technical upgrade services, the seller authorizes AliExpress to transfer order information to rookies.
Part V Service Fees
9 Service fee
9.1 For the full upgrade mode, the seller does not need to pay AliExpress a service fee for logistics upgrade and technology upgrade; except for liquidated damages incurred under the prescribed circumstances, the seller does not need to pay additional service fees to rookies, but only according to the original logistics service fee. However, AliExpress and Cainiao reserve the right to charge fees by 7 days' notice in advance in the future.
9.2 For the full free shipping mode, for worry-free centralized transportation logistics services, the seller shall sign a separate service agreement with Cainiao and pay the logistics service fee to Cainiao in accordance with the worry-free centralized transportation service agreement. However, AliExpress and Cainiao reserve the right to charge fees by 7 days' notice in advance in the future.
Part VI Other
10 Disclaimer
10.1 AliExpress only provides upgrade technical services to sellers according to the current situation and availability status. The seller agrees to exempt AliExpress from liability for disputes arising from logistics upgrade services, worry-free centralized transportation services and other logistics services provided by rookies that are not caused by AliExpress's technical capabilities.
10.2 The seller is aware of and agrees that Cainiao shall be liable for compensation and provide services only in accordance with the standards of the logistics services contained in the original logistics order for disputes arising from logistics upgrade services and disputes arising from the logistics services provided by Cainiao.
10.3 If the seller violates the provisions on the prohibition of goods in the national laws and regulations of the cluster transportation, or the rules of AliExpress platform on the prohibition and restriction of sales, the seller agrees to assume the corresponding responsibilities and exempt AliExpress and rookies from liability.
11 Applicable Law and Dispute Resolution
11.1 These rules shall be interpreted in accordance with the laws of the People's Republic of China and shall not apply their conflict-of-laws principle. Any disputes arising from these rules shall be settled in Hangzhou Internet Court.
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