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First we do not forget to think about THE RULES false delivery

First we do not  forget to think about THE RULES!


AliExpress's "false delivery" rules 



I. Scope of application:


In order to maintain the healthy and orderly market order of the platform, stop false delivery, and improve the user experience of members, these rules are formulated.


II. Definition of false delivery:

During the specified delivery period, the seller uses invalid and irrelevant waybill numbers to declare delivery, has no logistics collection information for a long time, fails to follow the waybill number declared for delivery in the system, or fails to fulfill the delivery obligation in accordance with the declaration to consumers;

 

III. False delivery manifestations:

1) Declare that the delivery is invalid/not related to the waybill number (such as false waybill number, the receiving information of the waybill number, the appropriate delivery address is inconsistent with the order, etc.);

2) The seller declares the delivery, but there is no logistics collection and delivery information or the waybill is cancelled overtime for a long time;

3) The seller fails to choose the logistics delivery method in accordance with the provisions of the platform logistics policy (such as the inconsistency between the waybill issued and the waybill declaring the delivery is inconsistent and has not been modified by the system, and the offline economic logistics is illegally used to deliver goods, or the use of economic logistics to impersonate standards, fast logistics, etc.);

4) The seller's statement that the country of delivery does not match the place of delivery or location of inventory selected by the buyer when placing the order. If the goods claim that it has inventory overseas, it actually shipped from China.

 

IV. Warm reminder:

1) "Invalid waybill number": refers to the logistics waybill number itself does not exist. ( Including the situation where the use of small packages without registration makes it impossible to track logistics information.)

2) "Unrelated waybill number": refers to the fact that although the logistics waybill number exists, it has nothing to do with the order, including but not limited to the time of placing the order (such as the delivery time of the logistics is obviously earlier than the order time), or the delivery address is obviously different from the address provided by the buyer (such as the delivery address and the recipient's address in one country) .

3) "Logistics collection and delivery information": subject to the first information provided by the logistics provider. Online delivery is generally successful collection/signature of warehouse collection; offline delivery is generally successful information or logistics provider collection success information.

4) If there is a problem with the logistics order that declares the shipment for the first time, please be sure to modify the logistics order number that declares the shipment within 10 working days. The platform does not accept the logistics order number that informs the buyer in other places such as order messages, buyer communication, etc., and only recognizes the logistics order number that declares the delivery in the order.

 

V. Violations:


According to the severity, false delivery behaviors are divided into general violations of false delivery and serious violations of false delivery.

Serious violations of false shipment include but are not limited to the following situations:

(1) The amount of false shipping orders is relatively large;

(2) The buyer and seller maliciously colluded to mislead AliExpress platform to lend money through false delivery violations without real order transactions;

(3) There are many false delivery violations.


VI. Penalties:

 

violationPenalties
False delivery is generally illegal.two points/time
Serious violations of false deliverytwelve points/time
False delivery is particularly serious.forty-eight points/time
Description:
AliExpress platform will deduct points or directly close the account according to the seriousness of the seller's violation. If the platform determines to have false delivery, the platform will take restrictive measures including but not limited to canceling overseas warehouse delivery permissions, closing refunds for false shipping orders, commodity release permissions, removing online goods from shelves, closing accounts, etc.;

 

 




Friendly link:
AliExpress Rules Channel






Asking for help false shipment


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