Cainiao Lanshou Merchant Operation Manual
content:
Collection mode upgrade: the value of pre-Internet access Introduction to collection process
Major changes
Detailed description of the collection process
1) Merchant group package 2) Large package handed over to driver 3) Online information return
Instructions for handover order (large package) status Frequently asked questions
Collection mode upgrade (door-to-door collection only): Internet access
Current collection mode
Upgrade collection mode
Consumer Merchant Merchant Pickup Driver Pickup Warehouse
Create logistics
Small package storage
(Internet)
pay
Ship?
Collect?
Merchant main questions:
1. After the goods are prepared, the driver needs to contact the driver to pick up the goods. 2. The driver does not come to the door in time during the peak season. 3. The goods are not online in time after the driver picks up the goods.
Consumer Merchant Merchant Pickup Driver Pickup Warehouse
After the storage is successful, according to the scanning time of the large package,
Pre-Internet time
Create logistics
Ship
Build a large package of data
Collection &
Scan a large bread list
pay
Small package storage
Upgrade Mode Value:
1. The package is successfully assembled as the order for the merchant to complete the stocking, and there is no need to contact the driver 2. The driver's door-to-door time and the efficiency of returning to the warehouse can be monitored 3. According to the scanning time of the large package, record the delivery time of the goods as the package Internet time
Merchant operation
1. Contact the driver offline after creating a logistics order 2. After the driver arrives, both parties sign the handover list
Pick up driver operation
1. Door-to-door collection
2. Sign the handover checklist
Logistics information
1. Create a logistics order
2. The warehousing is successful and the signing is successful (online) 3. The warehouse is successful
4. Handover
5. Delivery (Trunk Line)
1. Create a logistics order
2. Merchant stocking is completed (buyer side is not transparent) 3. Driver successfully collects (online)
4. Warehousing successfully
5. The delivery is successful
6. Handover
7. Delivery (Trunk Line)
major changes
Before upgrade
1. After creating the logistics order, build a large package online 2. After the packaging is completed, print the large package and paste it
Outside the corresponding large bag
3. When the driver arrives at the door, both parties sign the handover list. ***Please prepare a self-made handover list (the format is not limited, it needs to include the logistics waybill number of all actual handovers in the large package), which is used to sign for the driver, and Keep a handover list signed by the driver.
1. Door-to-door collection
2. Sign the handover checklist
3. Scan the large package of noodles during collection and record the collection
time
after upgrade
Introduction to the new collection process
Transaction Payment Create Logistics Order
Merchant group large package Driver collect and upload data Scan large package
Pick up the car
What is a group package?
After creating a logistics order, the merchant will form a large package with the small package data (up to 1000 pieces) of the same collection warehouse (such as Yanwen Yiwu warehouse), and put these small packages in the same large package and paste the large package noodles list. Hand over to the driver.
The driver returns to the warehouse, the warehouse signs for the large package
Collect the income library
Dispatch out of warehouse
transfer
handover trunk
***Note: The small package in the large package still needs to have the shipping label or the cloud printing surface sheet attached.
Which small bags can make up the same big bag?
1) The same collection service provider
2) The same warehouse 3) The status of the small package is [to be packaged and handed over] 4) It has not been packaged (the same small package cannot be repeatedly packaged)
Detailed description of the collection process: Part 1 Merchant Package
Package method 1: The merchant completes the package through ERP/ISV, and sends the package data back to Cainiao. After the package is successfully assembled, the collection instruction is triggered.
Advantages: Cross-store grouping can be carried out, reducing the operation of shipping and grouping of different stores of merchants. ERP system requirements: upgrade the ERP system according to the API interface of the upgrade.
Interface upgrade content:
1) Interconnection solution description: https://www.yuque.com/hengxi/gipleq/uokg0y 2) Interface documentation (the list on the left after opening is all related interfaces) https://open.taobao.com/api.htm? docId=46424&docType=2
Detailed description of the collection process: Part 1 Merchant Package
Package method 2: Quick package package with few items in a single store. Select the delivery package in "Merchant Background--International Order Management", create a handover order with one click, and trigger a collection order. Advantages: When the number of small packages received is less than 20 pieces, the package can be quickly assembled
Filter the small packages that need to be packaged 1) Select the door-to-door collection warehouse 2) Select the small package status as [to be packaged and handed over]
Quickly check the small package, or click [Logistics Order Number] to select all
third step
For the selected small package, create a handover order (create a large package). After the bales are created, print the bales
first step
second step
Detailed description of the collection process: Part 1 Merchant Package
Packing method 3: Scan multiple pieces from a single store and enter the group package "Merchant Backstage-Package Management" scan the small package before leaving the warehouse, enter it into the group package system, and select the corresponding small package to create a handover order. Advantages: Combined with the actual operation process of merchants out of the warehouse, to avoid inconsistency between actual operation and data
The first step is to click [Package Management], and then click [Create Handover List] to scan the small package surface list with the scanner gun, enter the small package data, and click "Next" after completion.
Step 2 Click [Next] to enter the [Transfer Order Creation] page. After checking the collection information, click [Confirm and Submit] to complete the package and print the large package surface list.
Precautions for delivery of large packages:
1. The merchant needs to confirm that the goods are ready, and then create an online collection and handover order. The logistics company will come to the door to collect the goods within 24 hours according to the time when the handover order is created.
2. If your goods are not ready when the logistics provider comes to the door, the logistics provider will not be able to complete the collection, and your collection and delivery form will be returned to the logistics status of "collection failed". If you need to re-delivery later, you need to re-create the collection and delivery order.
3. When the large bag is handed over, the merchant needs to put the small bag in the same large bag, and print the large bag noodle list [as shown on the right] and stick it outside the large bag
4. The collection personnel need to provide the seller with the handover list, and the seller needs to provide the detailed list to the collection personnel (the format is not limited, it needs to include the logistics waybill number of all actual handovers in the large package), and the two parties confirm and sign and write the handover date. and time preservation. The seller and the collection staff must keep a copy of the handover list and detailed list for subsequent audit use.
Detailed description of the collection process: Part 2 large package handover
Sample of large bread sheet Size 10cm*10cm
Detailed description of the collection process: Part 3 Online information return
Collect information online
Create a logistics order, pack, hand over to the driver, and operate the warehouse
Small bags make up big bags
Pre-conditions for Internet information: Merchants must combine small bags into large bags, and drivers scan the large bag face list when collecting them
Internet access time: that is, the time when the driver scans the large package will be used as the collection time, that is, the Internet time for the small package (but when the driver scans the large package, all the small packages in the large package will not be displayed immediately.
Internet time)
Internet information generation: When the small package is put into storage to the warehouse, according to the large package collection time associated with the small package, the small package collection time is prepended [Internet time]
Case description:
The large package was successfully collected by the driver at 16:00 on March 5, and the small package was successfully stored in the warehouse at 8:00 on March 6. At 8:00 on March 6th, the system generates a status of successful small package collection, and the time is 16:00 on March 5th. If the small package is put into the warehouse, it cannot be associated with the large package collection time (the small package has no group package data).
Delivery order (large package) status description
state
Status Description
pay attention
draft
When creating a handover order, the merchant clicks [Save] to save it as a draft
Merchants must confirm that the stocking is complete, and then submit
waiting for collection
After confirming the submission of the handover order, the handover order was successfully created
Pack it in time, print the large bread list
received
The driver came to the door, successfully collected the large package, and scanned the large package of noodles
When handing over, sign the handover form and handover checklist
Collection failed
The driver came to the door, the merchant did not complete the stocking, and the return collection failed
Merchant needs to re-create handover slip
closed
If the collection is not successful within 3 working days, the handover order will be closed.
Merchants must confirm that the stocking is complete, and then submit
If the driver does not come to the door in time, the merchant can file a complaint
Cancelled
Merchant cancels delivery order
Merchants can quickly create new
handover
Frequently Asked Questions FAQ
1. After creating a logistics order, is it necessary to organize a package? A: To ensure that your small package order is online before the time, you need to package it and then hand over it. 2. How many small bags can a large bag contain at most?
Answer: 1000.
3. The driver has already collected the large package, why does my small package not show that the collection is successful? Answer: After the small package is successfully put into the warehouse, the collection time of the small package will be pre-loaded according to the collection time of the large package. 4. If you forget to pack the small package, can you put the small package into the large package collected during the actual operation? Answer: Yes, but the actual online time of the small package is the storage time.
5. Can all online logistics channels be packaged and handed over? A: The platform supports service upgrades such as Yanwen, Quartet, and express delivery. 6. Will the collection status of large packages affect the closing time of small packages? Answer: The platform will not adjust the time for overtime closing of small packages. Small packages will become closed within 5 working days, and will become closed after 7 working days.
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