The digital dream is slowly turning into a nightmare....

A: Cainiao Worry-free Logistics is launched by Cainiao Network. It provides AliExpress sellers with one-stop logistics solutions including stable domestic collection, international distribution, logistics details tracking, logistics dispute settlement, and after-sales compensation.

How to apply for permission to use "Cainiao Worry-free Logistics"?

A: Worry-Free Logistics is currently fully open to sellers on the entire platform, and there is no need to apply for permission.

Can "Cainiao Worry-free Logistics" be distributed globally?

A: Worry-free logistics standard service can support sending to 254 countries and regions around the world; priority service can support sending to 176 countries and regions; simple service can only support sending to Russia, Belarus, Spain, Ukraine. View Quote

Can "Cainiao Worry-free Logistics" send special categories?

A: Worry-free logistics standard service can send charged and non-liquid cosmetics, but does not support pure electricity and liquid powder; the priority service only supports the carriage of ordinary goods, and does not support charged, pure electricity and cosmetics. Worry-free logistics simple service Russia only supports ordinary goods, does not support live, pure electricity and cosmetics, Spain only Shenzhen warehouse and Guangzhou warehouse accept battery-containing items under 100 watt hours according to the regulations of the International Air Transport Association (IATA) (battery needs to be Built-in), do not accept pure battery items (including button batteries); Beijing, Shanghai, Hangzhou, Yiwu warehouses and other warehouses do not accept any live and pure electric items. see details

What logistics solutions does "Cainiao Worry-free Logistics" provide?

A: At present, Cainiao worry-free logistics is provided - standard service, priority service, and simple service.

	Standard service rookie Standard Shipping	Simple service rookie Saver Shipping	Priority Service Cainiao Premium Shipping
Estimated timeliness	15~35 days	15~35 days	4~15 days
Promised delivery time	75 days in Brazil, 60 days in other countries	60 days in Russia	35 days
Logistics tracking information	The whole process can be tracked (except for special countries)	Full traceability	Full traceability
Payout Cap	300 RMB	35/60/70 RMB	1200 RMB

What logistics channel does "Cainiao worry-free logistics" actually take?

Answer: The standard, simple and priority services of "Cainiao Worry-free Logistics" are all delivered through the global logistics network established by Cainiao Network and a number of high-quality logistics service providers. The Cainiao intelligent order distribution system will select according to the destination country, category and weight The best logistics solution.

What is the difference between "Cainiao Worry-free Logistics" and self-selected freight forwarding?

Answer: (1) The threshold for use is lower: sellers do not need to set complex shipping templates, and can complete the shipping template setting by selecting "Cainiao Worry-free Logistics" with one click; sellers do not need to select delivery channels when shipping, and Cainiao intelligently distributes orders The system will select the optimal logistics solution according to the destination country, weight and category.
(2) Lower labor cost: For orders shipped by Cainiao Wuyou Logistics, once the buyer initiates a logistics dispute, the seller does not need to respond, and the platform will directly intervene to verify the logistics status and judge the responsibility. Sellers can save a lot of labor costs for dispute resolution!
(3) Reducing capital losses due to logistics disputes: If the order exceeds the time limit due to logistics reasons and the order is not placed properly, the platform will bear the compensation (the standard logistics compensation limit is 300 yuan, the simple logistics compensation line is 35/60/70 yuan, and the priority logistics The maximum compensation is 1200 RMB).
(4) Logistics disputes and low DSR scores are not included in the assessment: low DSR scores due to logistics reasons, arbitration initiation rate, and seller liability rate are not included in the assessment.

What is the difference between "Cainiao Worry-free Logistics" and "Online Shipping"?

A: [Same point]
The delivery process of "Cainiao Worry-free Logistics" is similar to "online delivery", which requires the seller to create a logistics order after the buyer places an order, and then deliver it through door-to-door collection or self-delivery. To the domestic warehouse
[differences]
1) "Online delivery" service sellers need to compare and choose specific delivery channels, such as Singapore Post, China Post; "Cainiao worry-free logistics" service sellers do not need to choose a delivery channel , and the Cainiao intelligent order distribution system selects the optimal logistics solution. Greatly reduces the threshold for sellers to use!
2) The "online delivery" service requires sellers to follow up on subsequent logistics disputes, claims from logistics providers, etc.; "Cainiao worry-free logistics" means that the platform undertakes logistics services, and sellers do not need to respond to logistics disputes or follow up Logistics providers claim, can save a lot of labor costs!

I don't have a shipping template set up for "Cainiao Worry-free Logistics", can I use "Cainiao Worry-Free Logistics" to ship?

A: If the buyer does not choose worry-free priority and worry-free self-pickup, the seller cannot use it. However, for the worry-free simple and worry-free standard, the seller can use the worry-free simple or worry-free standard for orders placed by the buyer, except that the buyer chooses the worry-free simple or the worry-free standard. Arrival time ≥ Worry-Free Simple or Worry-Free Standard Commitment delivery time, sellers can also use Worry-Free Simple or Worry-Free Standard to ship. Orders shipped through worry-free logistics can enjoy the dare to use and dare to lose policy.

Can the shipping template be set to use "Cainiao Worry-free Logistics" in some countries and other logistics in some countries?

Answer: Yes.

Can the shipping template set "Cainiao Worry-free Logistics" not to ship to certain countries?

Answer: Yes. You can customize shipping, set free shipping and countries that do not ship.

Why can't "Cainiao Worry-free Logistics" edit the custom delivery time?

A: The promised delivery time of worry-free logistics is promised by the platform, and the seller cannot modify it.

After the "Cainiao Worry-free Logistics" shipping template is set, will it take effect for the products in the event?

A: The editing of shipping templates for products in the event will not take effect until the event ends.

Can I set other logistics methods if the shipping template is set to "Cainiao Worry-free Logistics"?

Answer: Yes.

Can "Cainiao Worry-free Logistics" ship in bulk?

Answer: Yes. You can perform delivery operations in the AliExpress background, or you can use third-party software and your own ERP for batch operations.

I am using third-party software, can I directly choose "Cainiao Worry-free Logistics" for delivery?

A: As long as the third-party software you use has been connected, it can be used. For example, Global Transaction Assistant, Speed Maidanbao, AliExpress ERP, Puyuan Online Shop Wizard, Order Wizard, Mango Store Manager, etc. can all choose "Cainiao Worry-free Logistics" for delivery.

I use my own ERP, can I directly choose "Cainiao Worry-free Logistics" for delivery?

Can. You can connect to the online shipping API interface. see details

How do I deliver the goods to AliExpress using "Cainiao Worry-free Logistics"?

Answer: 1) Free collection service: in the collection area, free door-to-door collection for 1 piece. Hong Kong warehouses and Weihai warehouses do not accept receipts, and merchants can send or self-delivery to the warehouse.
2) Charged collection service: that is, the collection service in remote areas of Cainiao, which is mainly used in areas that cannot be covered by the existing free collection scope. When shipping, the merchant needs to associate the small packages and merge them to generate a handover according to the logistics channel to which the goods belong. For details, please refer to https://sell.aliexpress.com/zh/__pc/cainiao_remote_pickup.htm
3) Outside the pick-up area, the seller needs to send the package to the warehouse by domestic express The cost should be borne by the seller)
Special reminder: the seller needs to hand over the package to the domestic warehouse by collecting or self-mailing within 5 working days from the creation of the logistics order and ensure that the successful receipt or sign-off information is successfully displayed (Note: 2 working days should be reserved for warehouse collection / 1 working day should be reserved for self-delivery method, so that the warehouse can process goods and display information online), if the delivery is delayed, the platform will not be responsible for order refund compensation, and Disputes and low DSR scores arising from this order are still included in the seller's service level assessment.

What will the platform do if I fail to deliver the goods to the warehouse within 5 working days?

Answer: If the seller delays the delivery, he will not be able to enjoy the dare to use and dare to compensate guarantee, and the logistics disputes and low DSR scores caused by the order are still included in the assessment. If the seller delivers the goods to the warehouse within 5 working days as required, and the logistics tracking information is not online in time due to the warehouse, the logistics provider will pay the seller related compensation.
Special reminder, in order to avoid delayed delivery (the goods arrive at the warehouse within 5 working days after the creation of the logistics order): to collect the goods, you
need to contact the warehouse to pick up the goods within 3 working days after the creation of the logistics order (reserve 2 working days for Warehouse for collection and processing)
Since the delivery, you need to ensure that the goods arrive at the warehouse and sign for receipt within 4 working days from the creation of the logistics order (reserve 1 working day for the warehouse to process)

Remarks: Whether the goods have arrived at the warehouse and the time of arrival are all based on the online information, the successful receipt of the parcel is subject to the successful receipt of the parcel, and the successful receipt of the warehouse is the subject of the self-delivery.

What should I do if there is a delay in collection due to the logistics provider or there is no Internet information for the package within 5 working days?

A: If it is the logistics provider's reason that the package has not been collected within 48 hours since the creation of the logistics order or the corresponding information about the successful collection is sent back, you can contact the online customer service to collect. If there is no online information for the package within 5 working days due to the logistics provider, the seller can still enjoy the dare to use and dare to pay guarantee after verification.

I have contacted the collection staff many times to collect the collection, why has no one come to deal with it?

Answer: If there is a situation that the collection personnel are not timely to collect the goods or there is a problem with the goods, please click on the online delivery complaint directly in the seller's background, and make a complaint about the collection of the logistics provider, and relevant personnel will intervene to deal with it.

What are the requirements for my printed face sheet?

A: If you use cloud printing, it is recommended that you use 10cmX15cm thermal printing paper to print. For details, please refer to https://sale.aliexpress.com/zh/__pc/seller/STymj6KYcA.htm
If you still print out the old delivery The label needs to have the following fields (if you use third-party software, please check whether there is an LP number and a channel number)
The Tracking No (domestic express tracking number) for receiving the package can be empty

Why doesn't the shipping label have information such as the recipient's name and address?

Answer: The delivery label is only used for storage. After arriving at the warehouse, the official face sheet will be replaced uniformly.

I have an objection to the weight of the rookie warehouse, what should I do?

A: You can initiate an online delivery complaint directly in the seller's back office.

I sent the goods to the warehouse to change the channel, do I have to pay more for the shipping?

Answer: Please ensure that the declaration information of the goods is accurate when filling in the declaration information. If the declaration information is inaccurate, it may be necessary to adjust the information and redistribute the package during the warehousing operation, and it may be necessary to pay more freight. For example: when the seller Xiaoqing declares a weight less than 2kg when creating a logistics order, but the actual weight of the package is greater than 2kg, the order will be sent through the large package of worry-free logistics, and the freight will be higher than that of the small package.

What if the declared weight error is relatively large? Will the package be forwarded to another warehouse?

A: If the information you declare is inaccurate, the package may have to adjust the information and redistribute the logistics channel when the package is put into the warehouse, but it does not need to be transferred to other warehouses. However, when you fill in the declaration information, you should try your best to ensure that the declaration information of the goods is accurate.

Does the Cainiao worry-free logistics priority service service require sellers to prepare pro forma invoices?

A: No, the pro forma invoice is printed by the logistics provider based on the information provided by the seller. The seller is responsible for the accuracy and authenticity of the product information, and the seller needs to bear the customs clearance risks caused by under-reporting and failure to declare truthfully.

After the goods are delivered to the warehouse, the shipping cost is high, can I intercept the package?

A: In order to ensure the timeliness of the package, if the package is not contraband after the warehouse receives it, it will be delivered normally. Therefore, please check the relevant charging standards before sending, and then select the corresponding logistics plan after confirming that it is correct. If you need to cancel the logistics order, you need to apply for cancellation before the package is successfully collected by the warehouse or signed by the warehouse.

When can I apply to cancel a logistics order?

A: You can apply for cancellation before the package is collected in the warehouse or signed by the warehouse.

How to check logistics details?

A: The AliExpress platform will directly display the logistics tracking information on the order details page. You can also check on Cainiao's official logistics tracking website: global.cainiao.com .

Why is the shipping tracking number format different?

A: Worry-Free Logistics connects multiple high-quality logistics channels, and the system will intelligently allocate the optimal channel. The format of the waybill number for different channels is different.
A: The AliExpress platform will directly display the logistics tracking information on the order details page. At the same time, you can also inquire at the tracking URL of the logistics details displayed on the order details page.

Why was my shipment tracking number changed?

A: After the system assigns the freight tracking number, if the channel is adjusted after storage, a new waybill number will be generated and displayed at the buyer's front desk. You only need to refer to the latest logistics method.

How to deal with the return of "Cainiao Worry-free Logistics"?

If the package is unreachable overseas, it will take "return" or "destroy" measures according to whether the logistics channel of the order supports unreachable return and the package processing strategy selected by the merchant when creating the logistics order. At present, Cainiao has provided custodial services for overseas undeliverable returns. For packages that have disputes and have chosen the overseas undeliverable return service, they will actively track the packages until they are signed by domestic express delivery. If the package is not delivered or lost within the time limit, the Take the initiative to pay to make your payment more worry-free and labor-saving.
Note:
1) If there are other expenses such as customs duties, storage fees, etc. caused by buyers and sellers, the sellers need to bear them. The seller needs to pay the fee to the Cainiao collection account: ae-revenue@alibaba-inc.com within 7 working days after receiving the return notification, and provide the return address, otherwise the goods will be discarded and destroyed.
2) For the undeliverable return scenario that occurs after customs clearance in the destination country, the platform has provided corresponding online services. For details, please refer to the undeliverable return service description: https://sale.aliexpress.com/zh/__pc/seller/ undelivered.htm

How to pay the freight of "Cainiao Worry-free Logistics"?

Answer: 1. After the package is shipped out of the warehouse, the international shipping fee will be charged, and the system will automatically deduct the shipping fee from the Alipay account.
2. If you bind a domestic Alipay account, the system will automatically deduct the shipping fee from the domestic Alipay account first. If the domestic Alipay account is not bound, the system will automatically deduct US dollars from the seller's international Alipay account (converted at the daily exchange rate) .

Can the freight of "Cainiao Worry-free Logistics" be settled monthly?

A: The monthly settlement service is not currently supported.

Can shipping be invoiced?

A: You can contact customer service to issue invoices, only ordinary invoices and no VAT invoices are provided.

I use "Cainiao Worry-free Logistics", what if the buyer files a dispute?

Answer: After the buyer initiates a dispute over unreceived goods, the seller does not need to respond, and the platform will directly intervene to verify the logistics status and determine the responsibility.
Reminder: Disputes caused by non-logistics issues still need to be handled by the seller.

I use "Cainiao Worry-free Logistics", but why does the system let the system respond to disputes again?

Answer: If you are using Cainiao Wuyou Logistics and it is judged to be logistics responsibility, the platform will intervene without you needing to respond; but if it is defined as seller responsibility during the judgment process, your dispute background will open the response portal, please Respond promptly.

How to go about the payment process of Dare to Use Dare to Compensate? Does the seller need to operate it?

A: There is no need for the seller to operate, and the dispute personnel will handle it during the judgment process.

Is there a limit to the payout?

Answer: Yes, for a single order, the upper limit of simple logistics compensation is 35/60/70 yuan depending on the country, and the standard logistics compensation upper limit is 300 yuan (if the merchant purchases the value guarantee upgrade service, it will be calculated according to the post-upgrade guarantee rules), priority The maximum limit of logistics compensation is 1200 RMB.

How can I check if it is paid?

A: If the order meets the conditions for compensation, after the complaint is established, Cainiao will pay according to the currency of your product's quotation and settlement on the platform and the platform's compensation standard, and pay directly to your store's international or domestic Alipay account.
The query method is as follows:
1) The seller logs in to Transaction -> Refund & Dispute, clicks the dispute status, and selects "Logistics Paid Order"

2) Click "Dispute Details" to view the payment details

3) Click "View Payment Details" to log in to International Alipay page

4) Click on the payment details, the seller can see the logistics dare to use the payment order or the AE experience payment amount, indicating that it is the platform's worry-free logistics order payment

Worry-Free Logistics’ disputed orders are directly processed on the platform. Will the dispute rate be calculated?

Answer: No, it will not be calculated if it is caused by logistics problems.

Cainiao worry-free logistics priority service If the buyer refuses to pay the tax, how will the logistics provider handle it?

Answer: Generally, the logistics company will contact the seller, and it will not be returned if it is processed before the deadline. The deadline is generally 1-3 days, and the excess will generally be returned automatically. However, it is also possible to arrange the return directly without notice, depending on the situation of the destination country

In order to provide buyers and sellers with a fair and safe trading environment, ensure that sellers can operate on the AliExpress platform with confidence, and help sellers reduce the impact of uncontrollable factors in logistics, orders shipped using Cainiao worry-free logistics will enjoy the following protection policies .

1. Applicable objects

Orders that are actually shipped using Cainiao Worry-free Logistics and filled in with a shipping notice

Second, the order must meet the following conditions

1. The seller fills in the delivery notice truthfully: use worry-free logistics for delivery, and the logistics plan selected when filling out the delivery notice is worry-free logistics.
Worry-free Logistics currently provides 3 kinds of services: "Cainiao Worry-free Logistics-Simple", "Cainiao Worry-Free Logistics-Standard", "Cainiao Worry-Free Logistics-Priority"

2. The seller has delivered the goods to the warehouse and there is no delayed delivery: the goods arrive at the warehouse within 5 working days from the creation of the logistics order .
Whether the goods have arrived at the warehouse and the time of arrival shall be subject to the online information : the successful information of the collection shall prevail for the collection and the successful information of the warehouse receipt shall prevail for the self-delivery.

Remarks:
-- If the seller does not select Cainiao Worry-Free Logistics when filling out the delivery notice, the seller needs to respond to logistics disputes, and the refund of disputes cannot enjoy the guarantee of dare to use and dare to compensate, and the logistics disputes and low DSR scores generated by the order are still Included in the assessment
--If the seller delays delivery, he will not be able to enjoy the guarantee of dare to use and dare to pay, and the logistics disputes and low DSR scores generated by the order are still included in the assessment.

Special reminder, in order to avoid delayed delivery (the goods will arrive at the warehouse within 5 working days after the creation of the logistics order):
-- To collect the goods, you need to contact the warehouse to pick up the goods within 3 working days after the creation of the logistics order (reserve 2 working days). Time to the warehouse for collection and processing)
-- From the time of the delivery , it is necessary to ensure that the goods arrive at the warehouse and sign for receipt within 4 working days from the creation of the logistics order (reserve 1 working day for the warehouse to process)

3. Seller Protection Policy:

Protection Policy 1: Logistics disputes do not require sellers to respond, and the platform directly intervenes to verify the logistics status and judge the responsibility

After the buyer initiates a dispute over unreceived goods, the seller does not need to respond, and the platform directly intervenes to verify the logistics status and determine the responsibility.
Reminder: Disputes caused by non-logistics issues still need to be handled by the seller.

Protection Policy 2: Disputes and low DSR scores due to logistics are not included in the seller account assessment

Specific protection policies:
1. After the order transaction is completed, the buyer will anonymously give DSR sub-scores - 1, 2, and 3 stars for the reasonableness of the logistics delivery time (shopping speed), which will not be included in the DSR logistics in the buyer's bad experience order. 1, 2, 3 points;
2. For the disputes filed by the buyer for not receiving the goods/the dispute handlers changed it to the disputes that did not receive the goods, and the final ruling by AliExpress, it is not included in the dispute filing rate and arbitration filing.
3. For disputes filed by buyers because they have not received the goods, the AliExpress platform finally judges that there are disputes with the goods and the seller is not responsible, and the dispute filing rate and arbitration filing rate are exempted .

Remarks:
In the event of a sudden irresistible event (such as earthquake, flood, liquidation, etc.) during the transaction period, the platform will make a comprehensive judgment on whether the order caused by the event will go through the daring to pay rule according to the specific situation of the force majeure event, and the specific judgment will be made. The scope and scope are subject to the announcement of the platform.

Protection Policy 3: If you dare to use it, I will dare to pay, and the platform will be responsible for the refund of disputes caused by logistics.

Worry-free logistics dare to use and dare to pay:
1) Cainiao Worry-free Logistics-Standard: basic compensation limit of 300 yuan;
2) Cainiao Worry-free Logistics-Priority: compensation limit of 1200 yuan;
3) Cainiao Worry-free Logistics-Simple: compensation limit of 35 yuan RMB;
[Reminder] Refunds for disputes caused by logistics reasons enjoy worry-free logistics compensation, the latest compensation standard: check the details
for orders to purchase insurance services, compensation standard: check the details

Refunds for disputes caused by the following problems shall be borne by the platform:
1. The goods are still in transit (delivery time exceeds the time limit/the goods are lost);
2. The waybill number cannot be queried for logistics information due to logistics reasons;
3. The logistics provider sends the wrong address case

The seller's responsibility platform will not pay, for example:
1) The seller delays delivery, and the goods do not arrive at the warehouse within 5 working days from the creation of the logistics order;
2) The seller fills in the wrong waybill number, fills in the wrong address, and the seller does not follow the agreement. Delivery method (for example, the buyer chooses the priority service when placing the order, and the seller replaces it with the standard service without authorization);
3) The online delivery logistics closes the order and the seller transfers the offline delivery;
4) The seller's goods are improperly packaged, resulting in the lack of necessary goods.
5) Lost before storage; 6
) No compensation for returned items;
7) The package is confiscated due to contraband

Remark:

In the event of a sudden irresistible event (such as earthquake, flood, liquidation, etc.) during the transaction, the platform will make a comprehensive judgment on whether the order caused by the event will go through the dare to use the daring to pay rule according to the specific situation of the force majeure event. The specific judgment and scope The platform announcement shall prevail.

FAQ
1. How to go about the payment process of Dare to Use Dare to Compensate? Does the seller need to operate it?
There is no need for the seller to operate, and the disputes will be dealt with during the judgment process;
2. How to check whether the compensation is paid?
If the order meets the conditions for compensation, the payment will be directly transferred to the seller's USD withdrawal account about a week after the arbitration is over.

Protection Policy 4: Sellers who are dissatisfied with logistics services can complain online

Standard service: Within 120 days from the creation of the logistics order, the seller can file a complaint online for lost pieces before storage and cost disputes (60 days for weight discrepancies).
Priority service: Within 40 days from the creation of the logistics order, the seller can file a complaint online for lost items and cost disputes before storage.
Click to view the complaint process and compensation standard >>

Cainiao worry-free logistics-standard (AliExpress Standard Shipping)

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

1. Applicable objects

Orders that are actually shipped using Cainiao Worry-free Logistics and filled in with a shipping notice

Second, the order must meet the following conditions

3. Seller Protection Policy:

Protection Policy 1: Logistics disputes do not require sellers to respond, and the platform directly intervenes to verify the logistics status and judge the responsibility

Protection Policy 2: Disputes and low DSR scores due to logistics are not included in the seller account assessment

Protection Policy 3: If you dare to use it, I will dare to pay, and the platform will be responsible for the refund of disputes caused by logistics.

Remark:

Protection Policy 4: Sellers who are dissatisfied with logistics services can complain online

Cainiao worry-free logistics-standard (AliExpress Standard Shipping)

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

1) At present, the collection service has covered Beijing, Shenzhen, Guangzhou and other parts of the country. Please refer to the table below for details.
2) Hong Kong warehouse and Weihai warehouse are not collected, and merchants can send or deliver to the warehouse by themselves.
3) In the collection area, free door-to-door collection from 1 piece.
4) Outside the collection area, the seller needs to send the package to the warehouse by domestic express (the cost of sending the package to the warehouse should be borne by the seller).
5) At present, the pre-launch function of the online collection service (group collection collection): the time recorded by the driver's door-to-door collection and scanning of the large package of noodles is taken as the time for the logistics to go online. For merchants using the pre-Internet function, the time for the package to go online can vary from 12 to 48 hours in advance. For details , click here
[Special reminder] You need to hand over the package to the logistics provider by collecting or self-mailing within 5 working days from the creation of the logistics order, and ensure that the successful collection or sign-off information is successfully displayed (Note: You need to reserve 2 working days for warehouse collection / self-delivery method needs to reserve 1 working day for the warehouse to process the goods and display the information online), if the delivery is delayed, you will not be able to enjoy the worry-free standard compensation compensation .

1. Scope of collection

The six cities of Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen and Dongguan provide free collection services throughout the whole territory (administrative area): the areas in the following table are the scope of free collection for drivers, and the rest of the above 6 cities are collected by express delivery for free. After the merchant has created a logistics order for express collection, you must use the [Package Management] function to group the package. After the package is completed, the collection task will be automatically assigned to the express collection personnel without your need to contact (express collection order). Do not contact the driver to collect the contact person). For the operation of group package function, please refer to " Cainiao Lanshou Internet Pre-Service Instructions "

2. Collection service specification

1. Pick-up standard: There is no limit to the number of packages to be picked up at the door, and 1 piece of packages can be picked up free of charge .
2. Appointment for collection: After the seller creates a collection order online, the customer service will contact you within 24 hours to make an appointment for the collection time.
3. Stocking requirements: 1) After the seller creates a logistics order online, he needs to print and paste the delivery label or cloud printing face sheet provided by AliExpress
for each small package . 2) The warehouse needs to be marked on the large package when the small package is merged, such as: Cainiao Standard Logistics-Shenzhen Warehouse. A list of small packages should be attached to the large package, indicating the number of small packages included . 3) The seller confirms that the package is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or delivery list (including the seller's contact information, the number of large packages, the weight of large packages, the number of tickets for small packages, the receiving warehouse and the small packages) list of tracking numbers) .

3. Handover Rules

1. When handing over, it is necessary to confirm that the outer packaging is in good condition.
2. When the collection personnel come to the door to collect the collection, the collection personnel shall provide the seller with a handover list, and the seller shall provide the collection personnel with a detailed list. After confirmation by both parties, sign and write the handover date and time for retention. The seller and the collector must keep a copy of the handover list and detailed list for subsequent audit use.
3. When using domestic express delivery, put a delivery list in the big box, and keep the domestic express receipt and a delivery list for subsequent audit use.
Special Note: If the seller does not provide/place the delivery list/delivery list, the actual number of packages received by the warehouse and the tracking number shall prevail. The logistics provider is not responsible for the small and medium-sized parcels.

4. Precautions for collection

1. Print the shipping label or the cloud printing sheet:
1) Please be sure to print the shipping label or the cloud printing sheet and paste it on the outer packaging of the package . Send the package directly to the warehouse, the sender is a Taobao seller or supplier, and the receiver is the logistics provider's warehouse), and also be sure to ask the sender to print the delivery label or the cloud printing surface sheet to paste it on the outer packaging.
2) The warehouse will not print shipping labels or cloud-printed face sheets on its behalf. Packages without shipping labels or cloud-printed face sheets will be treated as non-master items. Items without the main item will be destroyed for more than 6 months from the time of receipt.

2. Place the delivery list: Please pack all the packages to be collected in large packages, and attach a list of small packages in the large package, and specially mark the number of small packages included. The logistics provider is not responsible for the small and medium-sized packages caused by the seller's failure to place the list.

3. In the process of packaging the goods, in order to improve the operational efficiency and transportation timeliness of the package, please pay attention to the following matters (out-of-specification packaging may lead to returns, so the seller should bear the delay):
1) The appearance of the package cannot be revealed The words or logos of the express or transportation company, or directly paste the express note;
2) Avoid direct use of product packaging or naked packaging (that is, the goods cannot be packed in transparent bags);
3) Standard shipping labels or cloud-printed face sheets are required ( The size of the face sheet cannot exceed 10cmX15cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For products that shine (such as light-emitting shoes) , the inside must be packed in a carton, and ensure that the outer packaging will not transmit light.
6) For fragile or sharp products, please reinforce the package to avoid damage to the package during transportation.

Bad Packaging Cases
The surface of the package must not reveal the words or logos of the courier or shipping company	The surface of the goods cannot be directly pasted with the domestic express	can't be naked

Be sure to print the shipping label or the cloud printing sheet and paste it on the outer packaging of the package, otherwise the warehouse will treat it as a non-main item	The outer packaging needs to be pasted with a standard shipping label or cloud printing sheet, and the size should not exceed 10cm X 15cm	For luminous products, the inside must be packed in a carton, and the outer packaging must be protected from light

Cainiao worry-free logistics-standard (AliExpress Standard Shipping)

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

1. Service Introduction

"Cainiao Remote Area Collection Service" is a charged value-added service , providing AliExpress sellers with a door-to-door collection service with wider coverage and more guaranteed timeliness. This service is mainly used in areas that cannot be covered by the existing free collection scope. , the free collection coverage area is temporarily unavailable.
Packages collected through this service will be directly sent to the Cainiao distribution center for sorting and international transportation.
At present, the following routes can use the Cainiao remote area collection service:
Note: The following lines are not available nationwide, but the Cainiao remote area collection service can be covered in most collection areas. Please refer to the attachment for the specific cities that can be collected for each line : Click here Download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Cargo Line-Super Economy, Cainiao Super Economy, Cainiao Super Economy-Shunyou, Cainiao Super Economy-Yanwen, Cainiao Worry-Free Logistics-Easy, Cainiao Special Cargo Line-Easy, Cainiao Worry-Free Logistics-Standard, Cainiao Big Package Line, Cainiao Special Line-Standard, Yanwen Airlines Registered Small Package, 4PX New Mail Registered Small Package, Cainiao Worry-Free Logistics-Priority, Cainiao Special Line-Simple, Cainiao Special Line-
At present, the following routes of Standard Express are temporarily unavailable for Cainiao remote area collection service:
China Post Regular Parcel+, SF Express International Economy Parcel, Cainiao Line-Standard, Soyou Baofen Registered Parcel, China Post Registered Parcel, China Post ePostal, Cainiao Worry-free Consolidation
(Note: Different lines are opened in different provinces, please refer to the attachment of Cainiao remote area collection service coverage)

2. How to operate

When the merchant delivers the goods online, Cainiao will automatically match whether it belongs to the remote area that can be collected according to the collection address entered by the merchant. If it belongs to the collection area, the merchant can choose this service.
When shipping, the merchant needs to associate the small packages together and generate a handover order according to the logistics channel to which the goods belong, and send it to the handover order number. For detailed operation steps, please refer to: Cainiao Remote Area Collection Service Instructions

3. Cost and Time Limit

Billing method: the first weight 2KG + the extended weight 1KG (the first weight less than 2KG is calculated as 2KG; the extended weight less than 1KG is calculated as 1KG), the service fee for remote areas will be charged according to different shipping provinces and cities
. The preferential price after the rookie subsidy is as follows (Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen, and Dongguan provide free collection services throughout the whole territory (administrative region)):

Note:
Each handover order can only correspond to one large package, the size of one side of the large package cannot exceed 120cm, the sum of the three sides cannot exceed 180cm, and the weight cannot exceed 30kg;
according to relevant requirements, packages delivered in some areas need to be sent The consignor provides the real name and uploads the ID number;
packaging requirements : the merchant needs to pack multiple small packages in a large package, and the large package must ensure that the appearance is intact and has been sealed. The merchant will refuse to collect your package.
Printing of side slips : Merchants need to paste the printed delivery single-sided slip on the outside of the big bag on the delivery slip management page in advance. ( Every small package in the large package still needs to be affixed with a shipping label or cloud printing label. If there is no face sheet for the small package, the warehouse will handle it as if there is no main package. )

The size of the order : 10*15cm,
case description: The seller sent a large package from Shanghai to the Cainiao Hangzhou Distribution Center

Large package weight	Billing Amount (RMB)	Remark
0.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
1.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
2.5KG	5.9	First weight price + 1KG additional weight price 1.8 yuan/KG
10KG	19.4	First weight price + 8KG additional weight price (1.8 yuan/KG*8)

4. FAQ

1. When can I apply to cancel the handover order for appointment collection?
A: Before the package has been collected at the collection site, you can cancel the handover order through the handover order management page. The package that has been collected by the collection service provider and returned the collection information cannot be canceled and intercepted.
2. Where can I view the logistics track of the large package?
A: Merchants can use the small parcel tracking number to check the track in the Cainiao Global Logistics Tracking System ( https://global.cainiao.com ).
3. Why am I not within the scope of free collection, but I still cannot use the Cainiao remote area collection service?
A: At present, this service can cover most remote areas, but there will still be cases where it cannot be covered in too remote areas. Therefore, you can continue to ship according to the existing self-delivery or self-delivery methods.
4. How do I know which recipient city my package will be delivered to? What is the corresponding courier fee?
A: At present, the small package creation page can only display the logistics service providers who will come to your door to collect in the future, which does not represent the real delivery warehouse address of the goods. You need to create this small package logistics order first. After the creation is completed, you can find the corresponding logistics small package order in "merchant background" - "handover order management" - "handover order creation" - "select small package from list" , to see which destination warehouse is finally delivered.
"Cainiao East China Distribution Center or AE Hangzhou Automatic Distribution Center (Yuantong Collection)" means the recipient city is "Hangzhou"
"Cainiao Dongguan Distribution Center Delivers Sifang Dongguan Custom Warehouse - Distribution" means the recipient city is "Dongguan"

5. I have been using "Apply for Warehouse Pickup" before, how can I continue to use this function now?
A: Merchants can continue to use "Apply for Warehouse Door-to-door Collection" to enjoy free door-to-door collection. Steps: In the Cainiao Door-to-door Collection module, click Modify next to the Chinese address and select the "Apply for Warehouse Door-to-door Collection" service. (The merchants need to confirm that the free collection service provider has agreed to the door-to-door collection before clicking "Apply for Warehouse Door-to-door Collection")

6. What should I do if my package has not been properly delivered to the distribution warehouse after receiving it?
A: You can check the estimated shipping time corresponding to the package first. If it has exceeded the estimated time limit, you can check the status of your package through online consultation. If the logistics provider confirms that your package has been lost, you can provide a screenshot of the communication with the logistics provider and other materials required in the proof of complaint, and file a complaint with Cainiao.

V. Consultation, Complaint and Compensation

1. Enquiry entrance : If the merchant has inquiries, inspections, complaints and other issues regarding the large package handed over, you can consult the online customer service by clicking the corresponding handover order number on the package management page, and the logistics service provider will undertake your consultation. Service time: Monday to Sunday: 9:00-18:00, the service time will be notified separately during the promotion period and legal holidays.

2. Complaint entry : Merchants need to file a complaint against a single logistics package damaged in the collection and delivery order, and the complaint entry is consistent with the existing logistics package entry.

3. Complaint handling process
(1) Merchants should initiate a complaint through the system within the agreed time limit according to the type of complaint;
(2) When a complaint is initiated, the merchant should provide sufficient evidence through the system, and the result of the complaint will be reported within 10 natural days In the system, if no agreement is reached within 10 natural days, the merchant can initiate an appeal online. The appeal is valid for 15 days, and Cainiao promises to intervene within one working day
; Under the premise that it is in good condition and there is no obvious evidence to show that it is the responsibility of the logistics provider, the logistics provider will not pay the compensation. The number of internal small packages is subject to the actual storage information of the distribution warehouse.
(4) No more than 2 complaints opportunities per order

4. Complaint proof and compensation standards

Main complaint type	Complaint validity period	Example	Rules of proof	Time limit for proof	Reasons for disclaimer (relevant proof materials should be provided for disclaimer)	Payment standard
Not put into storage after collection	30 calendar days from the creation of a logistics order	The package is lost after being handed over to the collection logistics provider	1. Merchant transaction order information, commodity name, number of pieces, weight 2. Information related to the large package and small package recorded by the system 3. Other evidence that can prove that the physical package has been handed over to the logistics provider (such as delivery video, pictures, logistics provider confirmation Lost screenshots, etc.)	72 hours	After the large package arrives at the warehouse, the outsourcing certificate is not damaged;	Compensation is based on the actual loss value (based on the actual transaction price of the order on the online trading platform), up to the maximum compensation limit specified in the logistics product used by the small package.

*Note: This complaint type is only applicable to the above paid services, please pay attention to the validity period of the complaint.

Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

【Reminder】
1) The seller can use the worry-free logistics for the order that the buyer places an order
with Worry-free shipping is also available.
* The brand and model of mobile phone or tablet products sent to Russia need to be registered with the local Russian agency in advance (http://www.eurasiancommission.org/en/docs/Pages/notif.aspx can check the registered products), such as Spot-checked by Russian customs, the package is at risk of being returned.
According to China Customs regulations: For a single package with a declared amount exceeding (excluding) 5000RMB or a weight exceeding (excluding) 100KG, formal customs declaration is required. That is, if a merchant exports a package that exceeds this limit, a formal customs declaration form (customs declaration power of attorney), packing list, invoice and sales contract must be attached to the package. If the seller does not provide it, the package may be returned.

Due to the customs policy of the destination country, the French self-pickup service in the worry-free logistics standard limits the amount of a single package order to 23 US dollars or less.
The self-pickup service in the worry-free logistics standard is commercial customs clearance and distribution in Russia. Please pay special attention to the following Russian customs requirements for merchants shipping to Russia:
1) Buyers need to provide passport number, passport full name, passport issuance date and online Sign the customs clearance authorization agreement. If the buyer cannot provide or does not provide the complete package, the package will not be able to complete customs clearance in Russia and will be returned
. 2) The latest Russian customs regulations Since January 1, 2020, consumers will receive a value of less than 200 euros per person per day , and overseas packages weighing less than 31kg are exempt from customs duties. If the package exceeds this weight or amount limit, there will be customs duties, which must be borne by the buyer
3) No more than 5 items of the same SKU can be sent in a single package, that is, if there are more than 5 items of the same SKU in the same package , if the package is sampled by Russian customs during import customs clearance, the customs will regard it as a non-self-use item and refuse customs clearance and return it. The same item, but different colors, different sizes, etc., are regarded as products with different SKUs.
Links to relevant regulations on the Russian official website: http://tsouz.ru/Docs/IntAgrmnts/Pages/fizlica.aspx for reference.

1. Weight and volume restrictions

Minimum size limit:
square package: surface size ≥9cm×14cm; cylindrical package: the sum of 2 times the diameter and length ≥17cm, and the length of one side ≥10cm.
Self-pickup service in Russia:
1) The weight of the package should not exceed 15KG
2) The dimension length (CM) * width (CM) * height (CM) does not exceed 60 cm * 36 cm * 36 cm

country / region	Weight Limit	volume limit
Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Aruba, Burkina Faso, Costa Rica, El Salvador, Equatorial Guinea, Ethiopia, Gabon, Georgia, Guyana, Kazakhstan, Latvia, Liberia, Lithuania , Mozambique, Namibia, Niger, Nigeria, Peru, Puerto Rico (United States), Reunion Island, Saint Lucia, Saint Martin (Netherlands), Slovakia, Trinidad and Tobago, Zambia	not more than 30kg	The length of one side shall not exceed 105cm, and the sum of the length of three sides shall not exceed 300cm
Austria, Bahrain, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Japan, Luxembourg, Malaysia, Netherlands, Norway, Pakistan, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sweden, Switzerland, Thailand, United Arab Emirates, Chile, Czech Republic	not more than 30kg	The length of one side shall not exceed 150cm, and the sum of the length of three sides shall not exceed 200cm
Vietnam	General cargo does not exceed 30kg; electrified does not exceed 2kg	The length of one side shall not exceed 150cm, and the sum of the length of three sides shall not exceed 200cm
Brazil, Canada, Spain, United Kingdom, Indonesia, Israel, Iceland, Italy, New Zealand, Poland, Portugal, Romania, Russia, Slovenia, Turkey, Ukraine, United States, Belarus, Mexico, Côte d'Ivoire, Malta	not more than 30kg	The length of one side shall not exceed 105cm, and the sum of the length of three sides shall not exceed 200cm
Australia	No more than 30kg Hong Kong warehouse to Australia no more than 2kg	The length of one side of the package should not exceed 105cm, the minimum surface circumference should not exceed 140cm, and the volume should not exceed 0.25 cubic meters
Afghanistan, Åland Islands, Anguilla (UK), Antarctica, Azerbaijan, Guernsey (UK), Bermuda (UK), Canary Islands, Christmas Island, Cocos Island, Colombia, Congo, Cork Islands (new), Croatia, Dominica, Eritrea, Estonia, Falkland Islands, Ghana, Guinea, Guinea-Bissau, Isle of Man (UK), Cambodia, Kenya, Kiribati, Kyrgyzstan, Macedonia, Madagascar, Marshall Islands, Micronesia (US), Montserrat (UK), Netherlands Antilles, Nicaragua, Niue (New), Norfolk Island (Australia), Mariana Islands, Palau (United States), Saint Helena, Saint Christopher and Nevis, Saint Pierre and Miquelon, Saint Vincent (United Kingdom), San Marino, Sao Tome and Principe, Seychelles, South Georgia and Nansan Wichi Islands, Svalbard (Norway), Bahamas, Vatican, East Timor, East Timor, Tokelau (new), Tonga, Turks and Caicos (English), Tuvalu, Tanzania, continental United States Outer Islands, Uzbekistan, Virgin Islands (UK), Wallis and Fujina (France), Western Sahara, Zanzibar, Brunei, South Sudan, Caribbean Netherlands, Bouvet Island, Heard Island and Macdonald Islands, British Indian Ocean Territory, Pitcairn Islands, French Southern and Antarctic Territories, St. Barthelemy, Alderney, Taiwan, Hong Kong SAR, Bolivia, Dominican Republic, Ecuador, Honduras, Morocco, Paraguay, Moldova, Uruguay, Argentina	not more than 2kg	The length of one side should not exceed 60cm, and the length + width + height should not exceed 90cm

2. Restrictions on the delivery of goods

1. The postal code of the consignee must be accurate, otherwise it cannot be delivered.
2. Restriction on product name: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in the general product name, such as sample, gift, parts, others, etc.
3. Currently supported: live cargo with built-in battery.
However, the unacceptable built-in battery products are as follows:
electric bicycle batteries, electric wheelchair batteries, small generators, automated external defibrillators (automated external defibrillators), robots with batteries, other external or built-in large battery goods, etc.
3. Lithium battery charged equipment that supports delivery should meet the following conditions (charged declaration is required):
a. Built-in battery refers to the lithium battery installed in the electronic equipment;
b. The watt-hour rating of the lithium ion battery cell does not exceed 20Wh, and the lithium ion battery The watt-hour rating does not exceed 100Wh, the lithium content of lithium metal cells does not exceed 1 g, and the total lithium content of lithium metal or lithium alloy cells does not exceed 2 g;
c. Each cell or battery must pass the UN38.3 test (The requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
d. Measures must be taken to prevent short circuits or effective measures to prevent accidental activation;
e. Single The package shall not exceed four lithium battery cells or two lithium batteries;
f. The net weight of lithium battery cells or lithium batteries in a single package shall not exceed 5 kg.
g. Unless the relevant equipment/equipment has provided adequate protection for the lithium battery, the relevant equipment/equipment must be placed in a sturdy outer packaging, that is, a suitable packaging material with sufficient strength and a design that meets the packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, toys that are charged or that can be fitted with batteries, game controllers, and mobile phone cases that emit light must be charged channels.
Example 2: The mobile phone sold by the seller Xiaoqing contains an original battery and a replacement battery. The replacement battery cannot be sent when it is shipped, and the original battery must be installed in the mobile phone in an insulated state before it can be sent and declared charged.
Example 3: According to the International Dangerous Goods Regulations, if the equipment containing lithium batteries is accidentally activated, it will produce high temperature and high heat. In order to ensure the safety of transportation, the equipment and batteries must be packaged and transported separately, such as heating curling irons. transport of live equipment.
5. Regional restrictions:
Moldova: Live goods are not supported.
Islamic countries cannot transport adult products due to the laws of the destination country. If they are found, the package will be returned.

Note: The following prohibitions and restrictions are in accordance with international and domestic laws and regulations, including but not limited to the "Postal Law", "Regulations on the Administration of Prohibited Items", "Guide Catalogue of Prohibited Items", and "Technical Rules for the Safe Transport of Dangerous Goods by Air" ICAO-TI ", "Air Transport Dangerous Goods Regulations IATA_DGR", "China Civil Aviation Dangerous Goods Transport Management Regulations" and other laws, administrative regulations, and other items prohibited by the State Council and relevant departments of the State Council.

Gun-shaped and weapon-shaped items, regardless of their actual use, will be confiscated immediately upon discovery;
2. Sharp and sharp knives are at risk of being returned;
3. The above table will be updated irregularly according to the common categories of actual business;
4. Logistics providers have the right to Laws and regulations shall dispose of items that are expressly prohibited from being sent, including but not limited to destruction and handing over to administrative law enforcement agencies such as industry and commerce

1. Operation in the AliExpress background

【Freight Template Setting Step Instructions】【Shipping Guide】【Single Order Shipping Video Tutorial】【Batch Shipping Video Tutorial】

2. Online delivery operations are carried out through third-party software Global Transaction Assistant, Sumaidanbao, AliExpress ERP, Puyuan Online Store Wizard, Order Wizard, etc.

【Operation Guide for Global Transaction Assistant】【Operation Guide for Store Secrets】【Operation Guide for Sumai Dadanbao 】【Operation Guide for AliExpress ERP】【Operation Guide for Puyuan Online Shop Wizard and Order Wizard 】

3. Connect to the online delivery API interface, and conduct online delivery operations through its own ERP

[Guide to API Delivery] [API Interface Documentation] [Apply for API Permissions]

Return Instructions]
(All orders must ensure that the return address is true and accurate)
Returns are divided into domestic and foreign returns, mainly in the following different types:

  1. Domestic segment return
    1) Return of goods that fail to enter the warehouse and fail to exit the warehouse: The logistics chamber of commerce will contact the seller offline to arrange a free return.
      a) The collected goods will be returned to the seller by the driver of the logistics provider;
      b) The self-delivered goods will be returned to the seller by the logistics provider through domestic express or other logistics methods, and the domestic logistics fee shall be borne by the platform.
    2) Return the item if delivery fails: The logistics chamber of commerce will contact the seller offline and return the item to the seller through domestic express or other logistics methods, and the domestic logistics fee will be borne by the platform.

  2. Return of overseas segment:
    Undeliverable: Return/destroy is performed according to the return policy selected by the seller when creating the logistics order. ( Worry-free standard - Russia has opened the "Overseas Undeliverable Service" since August 24, 2020 ) For details,
please refer to the undeliverable return service description
    1) If you choose to return, the return will be arranged by the logistics provider, and the return logistics freight will be 800 The rookie will be responsible for the amount within the yuan, and the merchant will be responsible for the excess. Customs duties or storage costs due to purchase and seller reasons shall be borne by the seller. Cainiao will charge the seller a corresponding fee;
    2) If you choose to destroy it, the logistics provider will arrange the destruction, and the cost will be borne by the platform.

2. Forward shipping fee and return service fee:
    1. Forward shipping fee and return service fee are deducted when the delivery is successful.
a) If the returned item occurs before the delivery is successful, the fee has not been deducted;
b) If the returned item occurs after the delivery is successful, but before the delivery is successful, the fee has been deducted, and the merchant needs to initiate a fee dispute complaint to apply for the freight return.
    2. For the returned goods after successful delivery, the forward freight and return service fee will not be refunded;
    3. If the goods are confiscated or destroyed due to the failure of aviation security or customs inspection, the freight and return service fees will not be refunded, and the goods will not be compensated. loss.
4. If the returned item cannot be delivered in time due to the wrong address or contact information of the merchant, it will be reserved for 1 month from the date it is determined that the item cannot be delivered
. , Repeated orders will not be returned, and the warehouse will keep it for 1 month. If the merchant needs to, you can contact the self
    -collection Seller is responsible. Cainiao will charge the seller a corresponding fee.

Rookie remote area collection service

I. Service introduction
"Rookie Remote Area Collection Service" is a fee-based value-added service, which provides AliExpress sellers with a wider range and more timeliness. This service is mainly used in areas that cannot be covered by the existing free collection scope, and the free collection coverage area cannot be used for the time being.
Parcels collected through this service will be sent directly to the rookie distribution center for sorting and international transportation.
At present, the following routes can use rookie remote area collection services:
Note: The following routes are not available throughout the country, but the collection services in remote areas of rookies can be covered in most collection areas. Please refer to the attachment for the specific cities where each route can be collected: Click here to download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Line-Super Economy, Cainiao Super Economy, Cainiao Super Economy-Shunyou, Cainiao Super Economy-Yanwen, Cainiao Worry-free Logistics-Simple, Cainiao Special Line-Simple, Cainiao Worry-free Logistics-Standard, Cainiao Package Special Line, Cainiao Special Line-Standard, Yanwen Airlines Registered Package, 4PX New Mail Registered Package, Cainiao Worry-free Logistics-Priority, Cainiao Special Line-Simple, Cainiao Special Line-Liao Special Line-Standard Fast Standard
At present, the following routes are temporarily not available for rookie remote area collection services:
China Post Ordinary Package +, SF International Economic Package, Cainiao Special Line-Standard, Suyoubaofen Post Registered Package, China Post Registered Package, China Post e-Post e-Post, Cainiao Worry-free Consolidation
(Note: Different provinces with different routes are opened. For details, please refer to the attachment of the collection service coverage in remote areas of rookies)

II. How to operate
When the merchant delivers goods online, Cainiao will automatically match whether it belongs to the remote area of collection according to the collection address entered by the merchant. If it belongs to the collection area, the merchant can choose this service by itself.
When shipping, merchants need to link small packages together and merge them to form handover orders according to the logistics channels to which the goods belong to the handover order number. At the same time, the driver's door-to-door collection and scanning of large package bill records will be used as the time for logistics Internet access.
Detailed Steps: Business Operation Guidebook

III. Cost and time limit
BILLING METHOD: THE FIRST WEIGHT IS 2KG + THE RENEWAL WEIGHT IS 1KG (THE FIRST WEIGHT IS LESS THAN 2KG, AND THE RENEWAL WEIGHT IS LESS THAN 1KG, AND THE SERVICE FEE IN REMOTE AREAS WILL BE CHARGED ACCORDING TO DIFFERENT SHIPPING PROVINCES AND DELIVERY CITIES.
The preferential prices after the rookie subsidy are as follows (Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen and Dongguan provide free collection services throughout the country (administrative regions):

serial number	Shipping province	purpose province	First weight (2KG)	Renewal (1KG)	Time limit (H)
1	Anhui Province	Zhejiang Province	four point four	eight point eight	24
2	Beijing	Zhejiang Province	5	one point eight	48
3	Fujian Province	Guangdong Province	four point four	2	48
4	Gansu Province	Zhejiang Province	5	2.2	72
5	Guangdong Province - Guangzhou	Guangdong Province	free of charge	free of charge	24
	Guangdong Province - Shenzhen	Guangdong Province	free of charge	free of charge	24
	Guangdong Province - Dongguan	Guangdong Province	free of charge	free of charge	24
	Guangdong Province - Foshan	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Zhongshan	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Zhuhai	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Jiangmen	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Zhaoqing	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Huizhou	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Shantou	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Chaozhou	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Jieyang	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Shanwei	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Zhanjiang	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Maoming	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Yangjiang	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Yunfu	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Shaoguan	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Qingyuan	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Meizhou	Guangdong Province	3.4	eight point eight	24
	Guangdong Province - Heyuan	Guangdong Province	3.4	eight point eight	24
6	Guangxi Zhuang Autonomous Region	Guangdong Province	four point four	1.2	48
7	Guizhou Province	Guangdong Province	5	2.2	48
8	Hebei Province	Zhejiang Province	5	one point eight	48
9	Henan Province	Zhejiang Province	5	one point eight	48
10	Heilongjiang Province	Zhejiang Province	six point seven	2.2	72
11	Hubei Province	Zhejiang Province	5	one point eight	48
12	Hunan Province	Guangdong Province	four point four	one point eight	48
13	Jilin Province	Zhejiang Province	six point seven	2.2	72
14	Jiangsu Province	Zhejiang Province	four point four	eight point eight	24
15	Jiangxi Province	Zhejiang Province	4.6	one point eight	48
16	Liaoning Province	Zhejiang Province	5	2.2	60
17	Inner Mongolia Autonomous Region	Zhejiang Province	seven point six	3	60
18	Ningxia Hui Autonomous Region	Zhejiang Province	seven point six	3	60
19	Shandong Province	Zhejiang Province	5	one point eight	48
20	Shanxi Province	Zhejiang Province	5	one point eight	72
21	Shaanxi Province	Zhejiang Province	5	2.2	60
22	Shanghai	Zhejiang Province	free of charge	free of charge	48
23	Sichuan Province	Zhejiang Province	5	2.2	60
24	Tianjin	Zhejiang Province	5	one point eight	48
25	Yunnan Province	Guangdong Province	5	2.2	48
26	Zhejiang Province - Hangzhou	Zhejiang Province	free of charge	free of charge	24
	Zhejiang Province - Jinhua Feiyiwu	Zhejiang Province	three point three	eight point eight	24
	Zhejiang Province - Jinhua Yiwu	Zhejiang Province	free of charge	free of charge	24
	Zhejiang Province - Ningbo	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Wenzhou	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Huzhou	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Jiaxing	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Shaoxing	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Quzhou	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Zhoushan	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Taizhou	Zhejiang Province	3.4	eight point eight	24
	Zhejiang Province - Lishui	Zhejiang Province	3.4	eight point eight	24
27	Chongqing	Zhejiang Province	5	2.2	48
28	Xinjiang Uygur Autonomous Region	Zhejiang Province	10	6	120
29	Tibet Autonomous Region	Guangdong Province	10	6	120
30	Qinghai Province	Guangdong Province	10	5	120
31	Hainan Province	Guangdong Province	10	5	48

Note:
Each handover order can only correspond to 1 large package. The unilateral size of the large package cannot exceed 120cm, the sum of the three sides cannot exceed 180cm, and the weight cannot exceed 30kg;
According to the relevant requirements, parcels shipped in some areas need the shipper to provide their real name and upload their ID number;
Packaging requirements: The merchant needs to package multiple small packages in large packages. The large package must ensure that the appearance is complete and not damaged and has been sealed. If your package does not meet the standards, the logistics provider will refuse to collect your package.
Face sheet printing: The merchant needs to paste the printed handover sheet on the handover sheet management page in advance on the large package.
(Every small package in the large package still needs to be pasted with a shipping label or cloud printing label. If there is no sheet for the small package, the warehouse will deal with it as the main partless.)

Single size requirements: 10*15cm,
Case description: The seller sent a large package from Shanghai to the rookie Hangzhou Distribution Center.

large package weight	Billing amount (RMB)	notes
0.5KG	5.0	First weight 2KG billing, price: 5.0 yuan
one point five KG	5.0	First weight 2KG billing, price: 5.0 yuan
2.5KG	5.9	First price + 1KG renewal price 1.8 yuan/KG
ten kigabytes	19.4	First price + 8KG renewal price (1.8 yuan/KG*8)

IV. FAQ
1. When can I apply for cancellation of the handover receipt for booking?
Answer: Before the collection site sends back the collection information, the delivery order can be cancelled through the handover management page. The collection service provider has collected the collection and sent back the collection information, and cannot be cancelled and intercepted.
2. Where can I check the logistics trajectory of the big package?
Answer: Merchants can use the small package order number to query the trajectory in the Cainiao Global Logistics Tracking System (https://global.cainiao.com).
3. Why can't I use the rookie remote area collection service in the free collection range?
A: At present, this service can cover most remote areas, but too remote areas will still not be covered, so you can continue to ship according to the existing self-delivery or self-delivery methods.
4. How do I know which receiving city my package will be delivered to? How much is the corresponding express delivery fee?
Answer: At present, the small package creation page can only display the logistics service providers that will collect for you in the future, and does not represent the real delivery warehouse address. You need to create this parseage logistics order first. After the creation is completed, you can find the corresponding logistics parsein order in "Merchant Background" - "Drop Delivery Order Management" - "Drop Form Creation" - "Select the Package through the List" to see which destination warehouse is finally delivered.
"Rookie East China Distribution Center or AE Hangzhou Automation Distribution Center (Yuantong Collection)" The receiving city is "Hangzhou"
"Rookie Dongguan Distribution Center delivers Sifang Dongguan Custom Warehouse-Dispend" Instant receiving city is "Dongguan"

5. Excuse me, I have been using "Applying for Warehouse Door-to-door Collection" before. How can I continue to use this function now?
Answer: Merchants can continue to use "Application Warehouse Door-to-door Collection" to enjoy free door-to-door collection. Steps: In the rookie door-to-door collection module, click the modification next to the Chinese address and select the "Application Warehouse Door-to-door Collection" service. ( Before clicking "Apply for Warehouse Door-to-door Collection", merchants need to confirm that the free collection service provider has agreed to door-to-door collection)

6. What should I do if my package has not been properly invested in the distribution warehouse after collection?
Answer: You can check the estimated shipping time corresponding to the package first. If it has exceeded the estimated time limit, you can check the status of your package first through online consultation. If the logistics provider confirms that your package has been lost, you can provide screenshots of communication with the logistics provider and the materials required in the evidence of other complaints to file a complaint against the rookie for compensation.

V. Consultation, complaint and compensation
1. Consultation entrance: Merchants have inquiries, checks, complaints and other problems for handover packages. You can click the corresponding handover order number online customer service on the handover form management page for consultation, and the logistics service provider will undertake your consultation. Service hours: Monday to Sunday: 9:00-18:00, and the service hours during the promotion period and statutory holidays will be notified separately.

2. Complaint entrance: The merchant needs to file a complaint against the damaged single logistics parcel in the collection handover form, which is consistent with the existing logistics parcel entrance.

3. Complaint handling process
(1) The merchant shall initiate a complaint through the system within the agreed time limit according to the type of complaint;
(2) When the complaint is initiated, the merchant should provide sufficient evidence through the system. The complaint judgment results will be fed back in the system within 10 calendar days. If no agreement is reached within 10 natural days, the merchant can initiate an appeal online. The appeal is valid for 15 days, and the rookie promises to intervene within one working day. ;
(3) After the goods arrive at the collection warehouse, the logistics provider will not pay compensation under the premise that the overpackage of the collection package is in good condition and there is no obvious evidence that it is the responsibility of the logistics provider. The number of internal small packages shall be subject to the actual warehousing information of the allocated warehouse.
(4) No more than 2 complaints per order
4. Complaint evidence and compensation standards

Type of main complaint	Validity period of complaint	give an example.	Rules of proof	statute of limitations for proof	Exemption (Relevant certification materials shall be provided for exemption)	compensation standard
Not warehousing after collection (international)	Logistics orders start from 30 calendar days	The package was lost after being handed over to the collection logistics provider.	1. Merchant transaction order information, product name, number of pieces, weight 2. The information associated with large and small packages recorded by the system 3. Other proofs that physical parcels have been handed over to the logistics provider (such as shipping videos, pictures, screenshots confirmed by the logistics provider to have been lost, etc.)	seventy-two hours	After the large package arrives at the warehouse, the outsourcing certificate is not damaged;	According to the actual loss value compensation (based on the actual transaction price of the order on the online trading platform), the maximum compensation limit stipulated in the logistics products used by the small package shall not exceed the maximum compensation limit.

*Note: This complaint type is only applicable to the above paid services. Please pay attention to the validity period of the complaint. The timeout will not be accepted.

Cainiao Standard Shipping for Special Goods

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions

Cainiao Standard Shipping for Special Goods (Cainiao Standard Shipping for Special Goods) is jointly launched by Cainiao Network and the destination country post, for the registration of small special goods (liquid, powder, paste, etc.) under 3kg in Russia and under 2kg in other countries Logistics Services.

1. Line introduction

2. Scope of delivery and price

1. Shipping range: Russia, Europe (France, Poland, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Germany, United Kingdom, Latvia, Estonia, Netherlands), United States, Ukraine, Israel, Canada, Chile, Brazil, Japan, Mexico, Switzerland, Belarus, Colombia, New Zealand, Australia, Kazakhstan, Peru, Morocco, Saudi Arabia, Indonesia, Singapore, Serbia, Nigeria, Oman, Lebanon, Norway, Maldives, Qatar, Thailand, Costa Rica, Kuwait, Pakistan, Bangladesh, United Arab Emirates, Cambodia, Montenegro, Argentina, Ghana, Malaysia, Philippines, Kenya, Azerbaijan, Vietnam, Bosnia and Herzegovina, Myanmar, Tunisia, Liechtenstein, Monaco, South Korea, Puerto Rico (US) ,
Brunei Within 3000g, the weight limit of a single package in other countries is within 2000g.
Download quotation
price effective time: subject to the announcement time

3. Time limit

1. Estimated time limit
1) Normal situation: It takes about 25-35 days to reach the destination in major cities, and about 40 days for remote cities.
2) Except for special circumstances (including but not limited to: force majeure, customs inspection, policy adjustment, and holidays, etc.).
2. The
time limit of commitment The AliExpress platform will be responsible for the compensation for disputes caused by the logistics provider's failure to make an appropriate investment within the promised time. The logistics provider shall be liable for compensation. (Compensation will be made according to the actual transaction price of the order on AliExpress, with a maximum of RMB 300) View details .
With the gradual stabilization of the global epidemic, our logistics timeliness has fully recovered to the pre-epidemic level. From 0:00 on September 16, 2021 Western Time, the validity of the commitment will be adjusted as follows. For details, please refer to the announcement: Click here to view
the adjustment content: From September 16, 2021, 0:00 Western Time ), the commitment time limit for logistics orders whose destination country is Brazil is maintained for 75 days, and the commitment time limit for logistics orders whose destination country is other countries/regions is adjusted to 60 days.
Note: For logistics orders signed before 0:00 on September 16, 2021 (Western Time) (online information appears), if the destination country is [Russia, Spain, France, the United States, Israel, the Netherlands, Ukraine, Poland, the Republic of Korea, Germany, Japan, Belgium, Czech Republic, Belarus, Bulgaria, Lithuania, Saudi Arabia, Latvia, Estonia, Singapore, Serbia, Finland, Croatia, Turkey, United Arab Emirates, Qatar], the time limit for commitment is still 60 days; if the destination country is other countries/regions, the commitment period is still 75 days.

Fourth, logistics information query

1. Logistics details: the whole process can be tracked.
2. Logistics details query platform:
1) AliExpress platform order page: AliExpress will directly display logistics tracking information on the order details page.
2) Cainiao official logistics tracking website: //global.cainiao.com/

2. Collection service specification

1. Pick-up standard: There is no limit to the number of packages to be picked up at the door, and 1 piece of packages can be picked up free of charge .
2. Appointment for collection: After the seller creates a collection order online, the customer service will contact you within 24 hours to make an appointment for the collection time.
3. Stocking requirements: 1) After the seller creates a logistics order online, he needs to print and paste the delivery label/cloud printing face sheet provided by AliExpress
for each small package . 2) The warehouse needs to be marked on the large package when combining small packages, such as: Cainiao Special Cargo Line-Standard-Shenzhen Warehouse. A list of small packages should be attached to the large package, indicating the number of small packages included . 3) The seller confirms that the package is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or delivery list (including the seller's contact information, the number of large packages, the weight of large packages, the number of tickets for small packages, the receiving warehouse and the small packages) list of tracking numbers) .

3. Handover Rules

4. Precautions for collection

1. Print the delivery label:
1) Please be sure to print the delivery label/cloud printing sheet and paste it on the outer packaging of the package , if the sender is not the seller himself (for example, the seller needs to send the package directly from Taobao or the supplier to warehouse, the sender is a Taobao seller or supplier, and the receiver is the logistics provider’s warehouse), please also be sure to ask the sender to print the delivery label/cloud printing sheet on the outer packaging.
2) The warehouse will not print shipping labels on its behalf, and packages without shipping labels will be treated as non-master items. Items without the main item will be destroyed for more than 6 months from the time of receipt.

2. Place the delivery list: Please pack all the packages to be collected in large packages, and attach a list of small packages in the large package, and specially mark the number of small packages included. The logistics provider is not responsible for the small and medium-sized packages caused by the seller's failure to place the list.

3. In the process of packaging the goods, in order to improve the operational efficiency and transportation timeliness of the package, please pay attention to the following matters (out-of-specification packaging may lead to returns, so the seller should bear the delay):
1) The appearance of the package cannot be revealed The words or logos of the courier or transportation company, or directly paste the courier note;
2) Avoid using the product packaging or naked packaging directly (that is, the goods cannot be packed in a transparent bag);
3) You need to use standard shipping labels/cloud-printed face sheets ( The size of the face sheet cannot exceed 10cmX15cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For products that shine (such as light-emitting shoes) , the inside must be packed in a carton, and ensure that the outer packaging will not transmit light.
6) For fragile or sharp products, please reinforce the package to avoid damage to the package during transportation.

Bad Packaging Cases
The surface of the package must not reveal the words or logos of the courier or shipping company	The surface of the goods cannot be directly pasted with the domestic express	can't be naked

Be sure to print the shipping label/cloud printing sheet and paste it on the outer packaging of the package, otherwise the warehouse will treat it as a non-main item	The outer packaging needs to be pasted with a standard shipping label/cloud printing sheet, and the size should not exceed 10cm X 15cm	For luminous products, the inside must be packed in a carton, and the outer packaging must be protected from light

Service Introduction

"Cainiao Remote Area Collection Service" is a charged value-added service , providing AliExpress sellers with a door-to-door collection service with wider coverage and more guaranteed timeliness. This service is mainly used in areas that cannot be covered by the existing free collection scope. , the free collection coverage area is temporarily unavailable.
Packages collected through this service will be directly sent to the Cainiao distribution center for sorting and international transportation.
At present, the following routes can use the Cainiao remote area collection service:
Note: The following lines are not available nationwide, but the Cainiao remote area collection service can be covered in most collection areas. Please refer to the attachment for the specific cities that can be collected for each line : Click here Download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Cargo Line-Super Economy, Cainiao Super Economy, Cainiao Super Economy-Shunyou, Cainiao Super Economy-Yanwen, AliExpress Worry-Free Logistics-Easy, Cainiao Special Cargo Line-Easy, AliExpress worry-free logistics-standard, rookie special line, rookie special line-standard, Yanwen Airlines registered small package, 4PX new mail registered small package, AliExpress worry-free logistics-priority, rookie special line-simple, rookie special line-
At present, the following routes of Standard Express are temporarily unavailable for Cainiao remote area collection service:
China Post Regular Parcel+, SF Express International Economy Parcel, Cainiao Line-Standard, Soyou Baofen Registered Parcel, China Post Registered Parcel, China Post ePostal, Worry-free Consolidation
(Note: Different lines are opened in different provinces. For details, please refer to the attachment of the coverage of the collection service in remote areas of Cainiao)

2. How to operate

When the merchant delivers the goods online, Cainiao will automatically match whether it belongs to the remote area that can be collected according to the collection address entered by the merchant. If it belongs to the collection area, the merchant can choose this service.
When shipping, the merchant needs to associate the small packages together and generate a handover order according to the logistics channel to which the goods belong, and send it to the handover order number. Detailed operation steps: Merchant Operation Manual

3. Cost and Time Limit

The size of the order : 10*15cm,
case description: The seller sent a large package from Shanghai to the Cainiao Hangzhou Distribution Center

Large package weight	Billing Amount (RMB)	Remark
0.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
1.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
2.5KG	5.9	First weight price + 1KG additional weight price 1.8 yuan/KG
10KG	19.4	First weight price + 8KG additional weight price (1.8 yuan/KG*8)

4. FAQ

5. Excuse me, I have been using "Apply for Warehouse Door-to-Door Collection" before, how can I continue to use this function now?
A: Merchants can continue to use "Apply for Warehouse Door-to-door Collection" to enjoy free door-to-door collection. Steps: In the Cainiao Door-to-door Collection module, click Modify next to the Chinese address and select the "Apply for Warehouse Door-to-door Collection" service. (The merchants need to confirm that the free collection service provider has agreed to the door-to-door collection before clicking "Apply for Warehouse Door-to-door Collection")

V. Consultation, Complaint and Compensation

1. Enquiry entrance : Merchants have inquiries, inspections, complaints, etc. about the large package handed over. You can consult online customer service by clicking the corresponding handover order number on the package management page, and the logistics service provider will undertake your consultation. Service time: Monday to Sunday: 9:00-18:00, the service time will be notified separately during the promotion period and legal holidays.

4. Complaint proof and compensation standards

Main complaint type	Complaint validity period	Example	Rules of proof	Time limit for proof	Reasons for disclaimer (relevant proof materials should be provided for disclaimer)	Payment standard
Not put into storage after collection	30 calendar days from the creation of a logistics order	The package is lost after being handed over to the collection logistics provider	1. Merchant transaction order information, commodity name, number of pieces, weight 2. Information related to the large package and small package recorded by the system 3. Other evidence that can prove that the physical package has been handed over to the logistics provider (such as delivery video, pictures, logistics provider confirmation Lost screenshots, etc.)	72 hours	After the large package arrives at the warehouse, the outsourcing certificate is not damaged;	Compensation is based on the actual loss value (based on the actual transaction price of the order on the online trading platform), up to the maximum compensation limit specified in the logistics product used by the small package.

*Note: This complaint type is only applicable to the above paid services, please pay attention to the validity period of the complaint.

【Reminder】
1) When the buyer places an order: Only the seller has set the shipping template of "Cainiao Special Line-Standard", and then "Cainiao Special Line-Standard" can be selected).
2) When the seller ships the goods: The buyer must select "Cainiao Special Line-Standard" when placing an order to create a logistics order of "Cainiao Special Line-Standard".
* The brand and model of mobile phone or tablet products sent to Russia need to be registered with the local Russian agency (http://www.eurasiancommission.org/en/docs/Pages/notif.aspx) to check the registered products, such as Spot-checked by Russian customs, the package is at risk of being returned.
According to China Customs regulations: For a single package with a declared amount exceeding (excluding) 5000RMB or a weight exceeding (excluding) 100KG, formal customs declaration is required. That is, if a merchant exports a package exceeding this limit, it must attach a formal customs declaration (customs declaration power of attorney), packing list, invoice and sales contract in the package. If the seller does not provide it, the package may be returned.

1. Weight and volume restrictions

wrap shape	Weight Limit	Maximum volume limit	Minimum size limit
square package	Russia is less than 3 kg (not included), other countries are less than 2 kg (not included)	Length + width + height ≤ 90cm, unilateral length ≤ 60cm	Surface size≥9cm×14cm
Cylindrical wrap		European countries: 2 times the sum of diameter and length ≤ 90cm, length ≤ 60cm; non-European countries: 2 times the sum of diameter and length ≤ 104cm, unilateral length ≤ 90cm	The sum of 2 times the diameter and length is ≥17cm, and the length of one side is ≥10cm

2. Restrictions on the delivery of goods

1. The postal code of the consignee must be accurate, otherwise it cannot be delivered.
2. Restriction on product name: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in the general product name, such as sample, gift, parts, others, etc.
The seller should ensure that the description of the product provided is true and complete (including but not limited to whether the product is charged, the merchant's product name, category, declared amount, etc.)
3. Currently supported restricted goods: live goods with built-in batteries; chemicals: liquids (excluding Oils and alcohol-containing products), powders, pastes; magnetic items (audio equipment, motor-containing equipment). For details, please refer to the introduction of special cargo lines.
4. Currently unsupported restricted goods: live goods with external batteries, live goods with pure electricity, and magnetic substances (magnetic materials).
5. Lithium-ion battery-charged equipment that supports delivery should meet the following conditions: (charged declaration is required)
a. Built-in battery refers to the lithium-ion battery installed in electronic equipment;
b. The watt-hour rating of lithium-ion battery cell does not exceed 20Wh; lithium-ion battery The watt-hour rating does not exceed 100Wh; the lithium content of lithium metal cells does not exceed 1 gram; the total lithium content of lithium metal or lithium alloy batteries does not exceed 2 grams;
c. Each cell or battery must pass the UN38.3 test (The requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
d. Measures must be taken to prevent short circuits or effective measures to prevent accidental activation;
e. Single There shall be no more than four lithium battery cells or two lithium batteries in the package;
f. The net weight of lithium battery cells or lithium batteries in a single package shall not exceed 5 kg.
g. Unless the relevant equipment/equipment has provided adequate protection for the lithium battery, the relevant equipment/equipment must be placed in a sturdy outer packaging, that is, a suitable packaging material with sufficient strength and a design that meets the packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, toys that are charged or that can be fitted with batteries, game controllers, and mobile phone cases that emit light must be charged channels.
Example 2: The mobile phone sold by the seller Xiaoqing contains an original battery and a replacement battery. The replacement battery cannot be sent when it is shipped, and the original battery must be installed in the mobile phone in an insulated state before it can be sent and declared charged.
6. Food and animal and plant products: tea, instant noodles, seeds, etc. cannot be sent

. Note: The following prohibition and restriction rules are in accordance with international and domestic laws and regulations, including but not limited to the Postal Law, the Regulations on the Administration of Prohibited Items, and the Prohibited Shipping Regulations. It is prohibited by laws, administrative regulations, and regulations of the State Council and relevant departments of the State Council, such as the Guidance Catalogue of Shipping Items, the Technical Rules for the Safe Transport of Dangerous Goods by Air ICAO-TI, the Regulations on the Transport of Dangerous Goods by Air IATA_DGR, and the Regulations on the Administration of the Transportation of Dangerous Goods by Civil Aviation in China. other items sent.

Destination country embargoed	Australia, Italy, Germany, Laos, Vietnam, South Sudan, Egypt 7 countries 2-30kg (including oversized packages) cannot take any batteries (including built-in and supporting batteries).
	(Hong Kong warehouse to Australia, general cargo and non-general cargo can not exceed 2kg)
	South Africa does not support any electrified goods and cosmetics, and the Dominican Republic does not support any electrified goods.
	Islamic countries cannot transport adult products due to the laws of the destination country. If they are found, the package will be returned.
	The French self-pickup in the worry-free standard supports the carriage of ordinary and live goods, but does not support pure electricity and cosmetics.
	Worry-Free Standard Peru does not support "Non-Liquid Cosmetics" when placing an order.
	The worry-free standard Russian line supports general goods, charged and non-liquid cosmetics under 30KG.

1. Gun-shaped and weapon-shaped items, regardless of their actual use, will be confiscated immediately upon discovery;
2. Sharp and sharp knives are at risk of being returned;
3. The above table will be updated irregularly according to the common categories of actual business;
4. Logistics providers have the right to Laws and regulations shall dispose of items that are expressly prohibited from being sent, including but not limited to destruction and handing over to administrative law enforcement agencies such as industry and commerce

Operation in the AliExpress background

【Freight Template Setting Step Instructions】【Shipping Guide】【Single Order Shipping Video Tutorial】【Batch Shipping Video Tutorial】

2. Online delivery operations are carried out through third-party software Global Transaction Assistant, Sumaidanbao, AliExpress ERP, Puyuan Online Shop Wizard, Order Wizard, etc.

3. Connect to the online delivery API interface, and conduct online delivery operations through its own ERP

[Guide to API Delivery] [API Interface Documentation] [Apply for API Permissions]

Return Instructions] Any contraband will be destroyed and not returned.
(All orders must ensure that the return address is true and accurate)

Additional instructions:

1. Return methods and fees:
1. Domestic return
1) If the warehousing fails and the warehousing fails to return: the logistics chamber of commerce will contact the seller offline to arrange a free return.
a) The collected goods will be returned to the seller by the driver of the logistics provider;
b) The self-delivered goods will be returned to the seller by the logistics provider through domestic express or other logistics methods, and the domestic logistics fee shall be borne by the platform.
2) Return the item if delivery fails: The logistics chamber of commerce will contact the seller offline and return the item to the seller through domestic express or other logistics methods, and the domestic logistics fee will be borne by the platform.

2. Return method for
overseas return: [Undeliverable return service] is not provided for overseas return.

2. Forward shipping freight:
1. Forward shipping is deducted when the delivery is successful.
a) If the return occurs before the delivery is successful, the freight has not been deducted;
b) If the return occurs after the delivery is successful, but before the delivery is successful, the freight has been deducted, and the merchant needs to initiate a fee dispute complaint to apply for the freight return.
2. The forward freight will not be refunded for the returned goods after the successful delivery;
3. If the goods are confiscated or destroyed due to the failure of aviation security inspection or customs inspection, the freight will not be refunded, and no compensation for the loss of the goods will be made
. If the returned item cannot be delivered in time due to the wrong address or contact information of the merchant, it will be reserved for 1 month from the date it is determined that it cannot be delivered
. No. Orders will not be returned, and the warehouse will keep them for 1 month. If the merchant needs, you can contact to pick up

FAQ】

1. Can "Rookie Special Line-Standard" be distributed globally?
A: Currently, it supports sending to Russia, Europe (France, Poland, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Portugal, Romania , Slovakia, Slovenia, Sweden, Germany, United Kingdom, Latvia, Estonia, Netherlands), United States, Ukraine, Israel, Canada, Chile, Brazil, Japan, Mexico, Switzerland, Belarus, Colombia, New Zealand, Australia, Kazakhstan, Peru, Morocco , Saudi Arabia, Indonesia, Singapore, Serbia, Nigeria, Oman, Lebanon, Norway, Maldives, Qatar, Thailand, Costa Rica, Kuwait, Pakistan, Bangladesh, United Arab Emirates, Cambodia, Montenegro, Argentina, Ghana, Malaysia, Philippines, Kenya , Azerbaijan, Vietnam, Bosnia and Herzegovina, Myanmar, Tunisia, Liechtenstein, Monaco, South Korea, Puerto Rico (US), Brunei

2. When can I apply to cancel the logistics order?
A: You can apply for cancellation before the package is successfully received or signed.

3. Can "Rookie Special Line-Standard" ship general goods?
A: Yes, it currently supports the carriage of general goods, and supports live electricity, most cosmetics, and other special goods (see delivery restrictions).

4. Does "Cainiao Special Cargo Line-Standard" provide door-to-door pickup service?
Answer: 1) In the collection area, 1 piece will be collected for free on-site collection.
2) Outside the collection area, the seller needs to send the package to the warehouse by domestic express (the cost of sending the package to the warehouse should be borne by the seller)

5. Does "Cainiao Special Cargo Line-Standard" provide compensation services?
Answer: If the goods are not delivered properly within 60 days from the date of successful collection or receipt, it will be regarded as lost. You can file a complaint online, and the compensation will be completed within 5 working days after the complaint is established. see details

6. Can "Cainiao Special Cargo Line-Standard" provide full trace route?
A: Provide full traceability.

7. I have some questions and want to consult logistics customer service, how can I contact?
A: If you have questions such as consultation, inspection, and complaint, please consult the online customer service corresponding to the logistics order in the AliExpress seller's backend. The service time is: Monday to Sunday: 9:00-18:00. The service time will be notified separately during the promotion period and legal holidays.

Cainiao Consolidation

Line introduction
Free collection service
Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

Cainiao Worry-free Consolidation is a consolidation and logistics service launched by Cainiao Network, that is, on the basis of the general cross-border model, it upgrades the logistics method through Cainiao's collection of goods and orders, and provides domestic collection, warehouse collection, and international distribution for AliExpress sellers. , logistics details tracking, logistics dispute processing by the platform, one-stop logistics solution for after-sales compensation.

1. Line introduction

1. The channel is stable and the timeliness is fast: Cainiao Network cooperates with high-quality logistics providers, and uses the consolidation system to carry out the operation of consolidating cargo orders: The routes between the United Arab Emirates and Saudi Arabia in the Middle East have upgraded cross-border postal parcels to commercial express, with an average timeliness of 15-23 Today, it currently provides online payment logistics services for buyers. In response to the lack of logistics solutions for the low-gram weight segment in the Brazilian market, the average delivery time is 38-50 days after the surface mail light and small packages are aggregated and then sent to the registered channel.
2. Simple operation: Merchants do not need to configure freight templates, just create logistics orders, and key cities such as Shenzhen, Guangzhou, and Yiwu provide free door-to-door collection services.
3. The platform undertakes after-sales: logistics disputes do not require sellers to respond, and the platform directly intervenes to verify the logistics problems and determine the responsibility. Disputes and low DSR scores due to logistics are not included in the seller account assessment.
4. Convenient delivery: Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou, Xiamen , Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou provide door-to-door collection services, and sellers in non-collection areas can send them to the collection warehouse by themselves.
5. Worry-free compensation: Refunds for disputes caused by logistics will be borne by the platform, with a maximum compensation of 300 yuan. View details .

2. Scope of delivery, price and related rules


United Arab Emirates		Saudi Arabia		Brazil

3. Logistics information query

1. Logistics details: the whole process can be tracked
2. Logistics details query platform:
1) AliExpress platform order page: AliExpress will directly display the logistics tracking information on the order details page.
2) Cainiao official logistics tracking website: //global.cainiao.com/

1) At present, the collection service has covered Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou , Xiamen, Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou.
2) In the collection area, free door-to-door collection from 1 piece.
3) Outside the collection area, the seller needs to send the package to the warehouse by domestic express (the cost of sending the package to the warehouse should be borne by the seller).
[Special reminder] You need to hand over the package to the logistics provider by collecting or self-delivery within 3 working days from the creation of the logistics order, and ensure that the successful receipt or signature is successfully displayed. If the delivery is delayed, you will Unable to enjoy the protection policy of Worry-
Free Consolidation 4) Worry-free Consolidation will not open Hong Kong warehouse for the time being.
5) At present, the online pre-service function of the collection service (group collection): the time recorded by the driver who visits the door to collect and scan the large package of noodles is used as the time for the logistics to go online. For merchants using the pre-Internet function, the time for the package to go online can vary from 12 to 48 hours in advance. Click here for details

1. Scope of collection

1. Pick-up standard: There is no limit to the number of packages to be picked up at the door, and 1 piece of packages can be picked up free of charge .
2. Appointment for collection: After the seller creates a collection order online, the customer service will contact you within 24 hours to make an appointment for the collection time.
3. Stocking requirements: 1) After the seller creates a logistics order online, he needs to print and paste the delivery label or cloud printing face sheet provided by AliExpress
for each small package . 2) The warehouse needs to be marked on the large package for the consolidation of small packages, such as: AliExpress Worry-Free Consolidation - Shenzhen Warehouse. A list of small packages should be attached to the large package, indicating the number of small packages included . 3) The seller confirms that the package is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or delivery list (including the seller's contact information, the number of large packages, the weight of large packages, the number of tickets for small packages, the receiving warehouse and the small packages) list of tracking numbers) .

3. Handover Rules

4. Precautions for collection

1. Print the shipping label or the cloud printing sheet:
1) Please be sure to print the shipping label or the cloud printing sheet and paste it on the outer packaging of the package . Send the package directly to the warehouse, the sender is a Taobao seller or supplier, and the receiver is the logistics provider's warehouse), and also be sure to ask the sender to print the delivery label or the cloud printing surface sheet to paste it on the outer packaging.
2) The warehouse will not print shipping labels or cloud-printed face sheets on its behalf. Packages without shipping labels or cloud-printed face sheets will be treated as non-master items. Items without the main item will be destroyed for more than 6 months from the time of receipt.

2. Place the delivery list: Please pack all the packages to be collected in large packages, and attach a list of small packages in the large package, and specially mark the number of small packages included. The logistics provider is not responsible for the small and medium-sized packages caused by the seller's failure to place the list.

3. In the process of packaging the goods, in order to improve the operational efficiency and transportation timeliness of the package, please pay attention to the following matters (out-of-specification packaging may lead to returns, so the seller should bear the delay):
1) The appearance of the package cannot be revealed The words or logos of the express or transportation company, or directly paste the express note;
2) Avoid direct use of product packaging or naked packaging (that is, the goods cannot be packed in transparent bags);
3) Standard shipping labels or cloud-printed face sheets are required ( The size of the face sheet cannot exceed 10cmX15cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For products that shine (such as light-emitting shoes) , the inside must be packed in a carton, and ensure that the outer packaging will not transmit light.
6) For fragile or sharp products, please reinforce the package to avoid damage to the package during transportation.

Bad Packaging Cases
The surface of the package must not reveal the words or logos of the courier or shipping company	The surface of the goods cannot be directly pasted with the domestic express	can't be naked

Be sure to print the shipping label or the cloud printing sheet and paste it on the outer packaging of the package, otherwise the warehouse will treat it as a non-main item	The outer packaging needs to be pasted with a standard shipping label or cloud printing sheet, and the size should not exceed 10cm X 15cm	For luminous products, the inside must be packed in a carton, and the outer packaging must be protected from light

Reminder]
Shipping restrictions vary from country to country, please check the relevant information according to the following countries


United Arab Emirates		Saudi Arabia		Brazil

Operation in the AliExpress background

[Reminder]
You do not need to set a shipping fee template for Cainiao Consolidation. For eligible merchants, the platform has set the corresponding free shipping shipping template for you by default (that is, the shipping fee is 0).

【Freight template setting steps】【Shipping guide】【Single order shipping video tutorial】【Batch shipping video tutorial】

2. Online delivery operations are carried out through third-party software Global Transaction Assistant, Sumaidanbao, AliExpress ERP, Puyuan Online Shop Wizard, Order Wizard, etc.

3. Connect to the online delivery API interface, and conduct online delivery operations through its own ERP

[Guide to API Delivery] [API Interface Documentation] [Apply for API Permissions]

FAQ】

1. Can "Cainiao Worry-free Consolidation" be distributed globally?
A: Currently only supports shipping to the United Arab Emirates, Saudi Arabia, and Brazil.

2. Can "Cainiao Worry-free Consolidation" ship live products?
A: Matching batteries and pure batteries are not accepted, see Shipping Restrictions for details.

3. How to set the freight template of "Cainiao Worry-free Consolidation"?
A: You do not need to set it. For eligible merchants, the platform has set the corresponding free shipping template for you by default (that is, the shipping fee is 0).

4. Why is VAT charged?
A: According to the GCC Framework Agreement on the Implementation of Value Added Tax (VAT), Saudi Arabia and the United Arab Emirates levied VAT on January 1, 2018. For relevant information, you can refer to http://service.aliexpress. com/page/knowledge?pageId=42&category=1000013543&knowledge=1060545823&language=en

5. What are the tariff thresholds for Saudi Arabia and the UAE?
A: The tariff threshold for both countries is $260.

6. How does Cainiao collect VAT from merchants?
Answer: VAT will be charged at the same time when you are deducting the delivery fee. The VAT amount is calculated from the declared value of your product * VAT tax rate. Please fill in the declared value of the product truthfully.

7. What fees do merchants need to pay for shipments through "Cainiao Worry-free Consolidation"?
A: For orders from the United Arab Emirates and Saudi Arabia: if the package meets the conditions for free shipping, the fee you pay is the normal logistics cost of the package and the VAT (value-added tax) fee; if the package does not meet the conditions for free shipping, the fee you pay It is the normal logistics cost of the package, VAT (value-added tax) cost and additional shipping fee (the cost to the United Arab Emirates is $5/order, and the cost to Saudi Arabia is $6/order).
Orders from Brazil: If the package meets the conditions for free shipping, the fee you pay is the normal logistics fee for the package; if the package does not meet the conditions for free shipping, the fee you pay is the normal logistics fee for the package without additional shipping; at the same time, If you do not ship in time, you will need to pay a certain overtime delivery fee regardless of whether it is free shipping.

8. Why do merchants need to bear the extra cost of non-free shipping orders?
Answer: Hello, this part of the cost is borne by the buyer, and the buyer has paid the corresponding fee to you when placing the order.

9. Does “Cainiao Worry-free Consolidation” enjoy compensation guarantee?
Answer: Enjoy, please refer to Cainiao Worry-free Shipping's complaint proof and compensation standards for relevant rules

Return Instructions]
(All orders must ensure that the return address is true and accurate)

Additional instructions:

1. Return methods and fees:
1. Domestic return
1) If the warehousing fails and the warehousing fails to return: the logistics chamber of commerce will contact the seller offline to arrange a free return.
a) The collected goods will be returned to the seller by the driver of the logistics provider;
b) The self-delivered goods will be returned to the seller by the logistics provider through domestic express or other logistics methods, and the domestic logistics fee shall be borne by the platform.
2) Return the goods if the delivery fails: The logistics chamber of commerce will contact the seller offline, and return the goods to the seller through domestic express or other logistics methods, and the domestic logistics fee will be borne by the platform.
  3) All parcels sent by Sharp Warehouse will be returned to Sharp Warehouse.

  2. Return of overseas segment:
  no return service is provided for the time being.

2. Forward shipping freight and VAT:
1. Forward shipping and VAT are deducted when the delivery is successful.
a) If the return occurs before the delivery is successful, the freight and VAT have not been deducted;
b) If the return occurs after the delivery is successful, but before the delivery is successful, the freight and VAT have been deducted, and the merchant needs to initiate a fee Dispute complaints apply for freight and VAT refunds.
2. For the returned goods after successful delivery, the forward freight and VAT will not be refunded;
3. If the goods are confiscated or destroyed due to the failure of the aviation security inspection or customs inspection, the freight and VAT will not be refunded, and no compensation for the loss of the goods will be made.
4. If the returned item cannot be delivered in time due to the wrong address or contact information of the merchant, it will be reserved for 1 month from the date it is determined that it cannot be delivered
. No. Orders will not be returned, and the warehouse will keep them for 1 month. If the merchant needs, you can contact to pick up

Cainiao Consolidation

Line introduction
Free collection service
Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

In order to provide buyers and sellers with a fair and safe trading environment, ensure that sellers can operate on the AliExpress platform with confidence, and help sellers reduce the impact of uncontrollable logistics factors, orders shipped by Cainiao worry-free will enjoy the following protection policies .

1. Applicable objects

Use the Cainiao Worry-free Consolidation and Logistics Service on the AliExpress platform to actually deliver the order and fill in the delivery notice

Second, the order must meet the following conditions

1. The seller fills in the delivery notice truthfully: use the Cainiao worry-free logistics service for delivery, and the logistics plan selected when filling out the delivery notice is Cainiao worry -free .

2. The seller has delivered the goods to the warehouse and there is no delayed delivery: the goods arrive at the warehouse within 3 working days from the creation of the logistics order . Whether the goods arrive at the warehouse and the time of arrival at the warehouse are subject to the online information.

Remarks:
-- If the seller delays delivery, he will not be able to enjoy the guarantee of dare to use and dare to pay, and the logistics disputes and low DSR scores caused by the order are still included in the assessment.

As a special reminder, in order to avoid delayed delivery (the goods arrive at the warehouse within 3 working days after the creation of the logistics order ), please reserve at least 1 working day for the warehouse to collect and process the parcel regardless of whether the parcel is collected or sent by itself.

3. Seller Protection Policy:

Protection Policy 1: Logistics disputes do not require sellers to respond, and the platform directly intervenes to verify the logistics status and judge the responsibility

Protection Policy 2: Disputes and low DSR scores due to logistics are not included in the seller account assessment

Specific protection policy:

1. After the order transaction is completed, the buyer anonymously gives the DSR sub-item rating - 1, 2, and 3 stars for the reasonableness of the logistics and delivery time (shopping speed), which are not included in the buyer's bad experience order. DSR logistics 1, 2, 3 points;
2. For the disputes filed by the buyer for not receiving the goods/the dispute handlers are changed to the disputes that the goods have not been received, and the final decision made by AliExpress, the dispute filing rate, the arbitration filing rate and the seller's responsibility are not included. 3. The
dispute filed by the buyer because the goods have not been received, and the AliExpress platform finally judges that the dispute is a dispute with the goods and the seller is not responsible, and the dispute filing rate and the arbitration filing rate are exempted.

Protection Policy 3: If you dare to use it, I will dare to pay, and the platform will be responsible for the refund of disputes caused by logistics.

Cainiao Worry-free Consolidation also applies the platform's policy of daring to use and daring to pay, and the maximum compensation is 300 yuan.

Refunds for disputes caused by the following issues shall be borne by the platform:

1. The goods are still in transit (the delivery time exceeds the time limit/the goods are lost);
2. The waybill number cannot be queried due to logistics reasons;
3. The logistics provider sends the wrong address

The seller responsibility platform does not pay, for example:

1) The seller delayed the delivery, and the goods did not arrive at the warehouse within 3 working days after the logistics order was created;
2) The seller filled in the wrong waybill number;
3) The seller filled in the wrong address;
4) The seller did not deliver the goods in the agreed way, For example, the buyer chooses the priority service when placing an order, and the seller replaces it with the standard service without authorization;
5) The seller's goods are improperly packaged, resulting in damage to the goods due to the lack of necessary buffer protection materials

Remark:

FAQ

1. How to go about the payment process of Dare to Use Dare to Compensate? Does the seller need to operate it?
There is no need for the seller to operate, and the disputes will be dealt with during the judgment process;
2. How to check whether the compensation is paid?
If the order is eligible for compensation, the payment will be directly transferred to the seller's USD withdrawal account about a week after the arbitration is over.

Protection Policy 4: Sellers who are dissatisfied with logistics services can complain online

Cainiao worry-free shipping service:

Within 40 days from the creation of the logistics order, the seller can file a complaint online for delayed collection, delayed operation, loss before storage, and cost disputes

Click to view the complaint process and compensation standard >>

4PX New Post Registered Packet (Singapore Post 4PX)

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions

Online delivery 4PX new registered small package (Singapore Post 4PX) special line is the only legal agent of Singapore Post in mainland China - the airmail product launched by Sifang Express Co., Ltd. for small items under 2kg, which can send live goods , and the scope of delivery for the world.

1. Line introduction

1. Can send live goods.
2. Fast timeliness: direct flights from Hong Kong to Singapore Post, and then forwarded from Singapore to many countries and regions around the world.
3. Delivery range: covering 246 countries and regions around the world.
4. Logistics information can be queried: provide tracking information such as domestic section handover, parcels sent from Singapore and destination countries.
5. Convenient delivery: Shenzhen, Yiwu, Shanghai, Guangzhou, Xiamen provide door-to-door collection services, and sellers in non-collection areas can send them to the collection warehouse by themselves.
6. Compensation Guarantee: Compensation is provided for lost or damaged mail. Complaints can be initiated online. Compensation will be completed within 1-3 working days after the complaint is established. Merchants can file a complaint online and view the details .

2. Scope of delivery and price

1. Shipping scope: 4PX new registered mail package (Singapore Post 4PX) supports sending to 246 countries and regions around the world! It can be reached wherever there is a post office (except in very few countries).
Note: Due to the unstable political situation in Yemen, the service sent to the local area has been suspended, and the recovery time is to be determined.
Guatemala's local service has been suspended due to a local strike. The recovery time is to be determined
. 2. Price: The freight is charged in grams according to the weight of the package, and the weight is 1g. Each single package is limited to 2kg. Download quotation
price effective time: subject to the announcement time

* Cainiao reserves the right to adjust the price of "4PX new mail registered small package"

3. Undeliverable returns in the destination country:
From November 29, 2018, the overseas undeliverable return service will be adjusted. For details, please refer to https://sell.aliexpress.com/zh/__pc/V17MLESZ39.htm

3. Time limit

1. Estimated time
limit 1) Normal situation: arrive at the destination in about 15-35 days
2) Except for special circumstances (including but not limited to: force majeure, customs inspection, policy adjustment and holidays, etc.)
3) Check the logistics time limit: https://ilogistics .aliexpress.com/recommendation_engine_public.htm
2. The
time limit of commitment is due to the logistics provider's failure to deliver within the promised time limit. The AliExpress platform will be responsible for the compensation. The logistics provider shall be liable for compensation. (Compensation will be made according to the actual transaction price of the order on AliExpress, with a maximum of RMB 300) View Details
With the gradual stabilization of the global epidemic, our logistics timeliness has fully recovered to the pre-epidemic level. From 0:00 on September 16, 2021 Western Time, the validity of the commitment will be adjusted as follows. For details, please refer to the announcement: Click here to view
the adjustment content: From September 16, 2021, 0:00 Western Time ), the commitment time limit for logistics orders whose destination country is Brazil is maintained for 75 days, and the commitment time limit for logistics orders whose destination country is other countries/regions is adjusted to 60 days.
Note: For logistics orders signed before 0:00 on September 16, 2021 (Western Time) (online information appears), if the destination country is [Russia, Spain, France, the United States, Israel, the Netherlands, Ukraine, Poland, the Republic of Korea, Germany, Japan, Belgium, Czech Republic, Belarus, Bulgaria, Lithuania, Saudi Arabia, Latvia, Estonia, Singapore, Serbia, Finland, Croatia, Turkey, United Arab Emirates, Qatar], the time limit for commitment is still 60 days; if the destination country is other countries/regions, the commitment period is still 75 days.

Fourth, logistics information query

1. Logistic details can be tracked at nodes: "4PX New Mail Registered Small Package" provides tracking information such as domestic segment handover, package dispatched from Singapore and destination country delivery.
2. Logistics details query platform:
1) AliExpress platform order page: The logistics provider and the AliExpress platform have been connected, and AliExpress will directly display the logistics tracking information on the order details page.
2) Cainiao official logistics tracking website: //global.cainiao.com/
3) Other trackable official websites : Express
Sifang official website: http://express.4px.com/SingPost
official website: http://beta.singpost .com/

4PX new mail registered small package logistics provider (Shenzhen Disifang Express Co., Ltd.) provides door-to-door collection service for AliExpress logistics orders that are within the scope of door-to-door collection and meet the door-to-door collection standards. Free door-to-door collection from 1 piece!

1. Scope of collection

Shanghai, Yiwu, Guangzhou, Shenzhen, and Xiamen provide door-to-door collection services.
Among them, Shanghai, Yiwu, Guangzhou, and Shenzhen provide free collection services throughout the whole territory (administrative area): The areas in the following table are the areas where drivers can collect collections for free. The rest of the 4 cities will be collected by express delivery for free. After the merchant has created a logistics order for express collection, you must use the [Package Management] function to group the package. After the package is completed, the collection task will be automatically assigned to the express delivery collection. There is no need for you to take the initiative to contact (express delivery order, do not contact the driver to collect the contact). For the operation of group package function, please refer to " Cainiao Lanshou Internet Pre-Service Instructions "

Except for the area where the Lanshou city is indicated above, other provinces and regions are not within the scope of online Lanshou, and the seller still needs to send it to the Lanshou warehouse.

2. Collection service specification

1. Pick-up standard: There is no limit to the number of packages to be picked up at the door, and 1 piece of packages can be picked up free of charge .
2. Appointment for collection: After the seller creates a collection order online, the customer service will contact you within 24 hours to make an appointment for the collection time.
3. Stocking requirements:
1) After the seller creates a logistics order online, he needs to print and paste the delivery label provided by AliExpress for each small package .
2) Small packages need to be marked with the warehouse on the large package, such as: AliExpress Standard Logistics - Shenzhen Warehouse. A list of small packages should be attached to the large package, indicating the number of small packages included .
3) The seller confirms that the package is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or delivery list (including the seller's contact information, the number of large packages, the weight of large packages, the number of tickets for small packages, the receiving warehouse and the small packages) list of tracking numbers) .

3. Handover Rules

4. Precautions for collection

1. Print the shipping label:
1) Please be sure to print the shipping label and paste it on the outer packaging of the package. If the sender is not the seller himself (for example, the seller needs to send the package directly from Taobao or the supplier to the warehouse, the sender will For Taobao sellers or suppliers, the consignee is the logistics provider warehouse), please also ask the consignor to print the shipping label and paste it on the outer packaging.
2) The warehouse will not print the shipping label on its behalf, and the package without the shipping label will be treated as no main item. Items without the main item will be destroyed for more than 6 months from the time of receipt.

2. Place the delivery list: Please pack all the packages to be collected in large packages, and attach a list of small packages in the large package, and specially mark the number of small packages included. The logistics provider is not responsible for the small and medium-sized packages caused by the seller's failure to place the list.

3. In the process of packaging the goods, in order to improve the operational efficiency and transportation time of the package, please pay attention to the following matters (non-conforming packaging may lead to returns, so the delay should be borne by the seller):
1) The appearance of the package cannot be revealed
2) Avoid using product packaging or naked packaging (that is, the goods cannot be packed in a transparent bag);
3) You need to use a standard shipping label (the size of the face sheet cannot exceed 10cmX10cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For products that light up (such as light-emitting shoes), paper must be used inside Box packaging, and ensure that the outer packaging will not transmit light.
6) For fragile or sharp products, please reinforce the package to avoid damage to the package during transportation.

Bad Packaging Cases
The surface of the package must not reveal the words or logos of the courier or shipping company	The surface of the goods cannot be directly pasted with the domestic express	can't be naked

Be sure to print the delivery label and paste it on the outer packaging of the package, otherwise the warehouse will treat it as a non-main item	The outer packaging needs to be pasted with a standard shipping label, and the size should not exceed 10cm X 10cm	For luminous products, the inside must be packed in a carton, and the outer packaging must be protected from light

1. Service Introduction

"Cainiao Remote Area Collection Service" is a charged value-added service , providing AliExpress sellers with a door-to-door collection service with wider coverage and more guaranteed timeliness. This service is mainly used in areas that cannot be covered by the existing free collection scope. , the free collection coverage area is temporarily unavailable.
Packages collected through this service will be directly sent to the Cainiao distribution center for sorting and international transportation.
At present, the following routes can use the Cainiao remote area collection service:
Note: The following lines are not available nationwide, but the Cainiao remote area collection service can be covered in most collection areas. Please refer to the attachment for the specific cities that can be collected for each line : Click here Download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Cargo Line-Super Economy, Cainiao Super Economy, Cainiao Super Economy-Shunyou, Cainiao Super Economy-Yanwen, AliExpress Worry-Free Logistics-Easy, Cainiao Special Cargo Line-Easy, AliExpress worry-free logistics-standard, rookie special line, rookie special line-standard, Yanwen Airlines registered small package, 4PX new mail registered small package, AliExpress worry-free logistics-priority, rookie special line-simple, rookie special line-
At present, the following routes of Standard Express are temporarily unavailable for Cainiao remote area collection service:
China Post Regular Parcel+, SF Express International Economy Parcel, Cainiao Line-Standard, Soyou Baofen Registered Parcel, China Post Registered Parcel, China Post ePostal, Worry-free Consolidation
(Note: Different lines are opened in different provinces. For details, please refer to the attachment of the coverage of the collection service in remote areas of Cainiao)

2. How to operate

3. Cost and Time Limit

The size of the order : 10*15cm,
case description: The seller sent a large package from Shanghai to the Cainiao Hangzhou Distribution Center

Large package weight	Billing Amount (RMB)	Remark
0.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
1.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
2.5KG	5.9	First weight price + 1KG additional weight price 1.8 yuan/KG
10KG	19.4	First weight price + 8KG additional weight price (1.8 yuan/KG*8)

4. FAQ

V. Consultation, Complaint and Compensation

4. Complaint proof and compensation standards

Main complaint type	Complaint validity period	Example	Rules of proof	Time limit for proof	Reasons for disclaimer (relevant proof materials should be provided for disclaimer)	Payment standard
Not put into storage after collection	30 calendar days from the creation of a logistics order	The package is lost after being handed over to the collection logistics provider	1. Merchant transaction order information, commodity name, number of pieces, weight 2. Information related to the large package and small package recorded by the system 3. Other evidence that can prove that the physical package has been handed over to the logistics provider (such as delivery video, pictures, logistics provider confirmation Lost screenshots, etc.)	72 hours	After the large package arrives at the warehouse, the outsourcing certificate is not damaged;	Compensation is based on the actual loss value (based on the actual transaction price of the order on the online trading platform), up to the maximum compensation limit specified in the logistics product used by the small package.

*Note: This complaint type is only applicable to the above paid services, please pay attention to the validity period of the complaint.

Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions

1. Weight and volume restrictions

wrap shape	Weight Limit	Maximum volume limit	Minimum size limit
square package	Less than 2kg (not included)	Length + width + height ≤ 90cm, unilateral length ≤ 60cm	Surface size≥9cm×14cm
Cylindrical wrap	Less than 2kg (not included)	The sum of 2 times diameter and length is less than or equal to 104cm, and the length of one side is less than or equal to 90cm	The sum of 2 times the diameter and length is ≥17cm, and the length of one side is ≥10cm

2. Restrictions on the delivery of goods

1. The postal code of the consignee must be accurate, otherwise it cannot be delivered.
2. Product name restriction: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in the general product name, such as sample, gift, parts, others, etc.
3. Currently supported: live cargo with built-in battery.
However, the unacceptable built-in battery products are as follows:
a. Electric bicycle batteries, electric wheelchair batteries, small generators, automated external defibrillators (automated external defibrillators), robots with batteries, other external or built-in large battery goods, etc. .
b. SingPost does not accept Bluetooth headsets with charging boxes as live goods with built-in batteries.
4. Lithium-ion battery-charged equipment that supports delivery should meet the following conditions (charged declaration is required):
a. Built-in battery refers to the lithium-ion battery installed in the electronic device;
b. The watt-hour rating of the lithium-ion battery cell does not exceed 20Wh, and the lithium-ion battery The watt-hour rating does not exceed 100Wh, the lithium content of lithium metal cells does not exceed 1 gram, and the total lithium content of lithium metal or lithium alloy batteries does not exceed 2 grams;
c. Each battery cell or battery must pass the UN38.3 test (The requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
d. Measures must be taken to prevent short circuits or effective measures to prevent accidental activation;
e. Single The package shall not exceed four lithium battery cells or two lithium batteries;
f. The net weight of lithium battery cells or lithium batteries in a single package shall not exceed 5 kg.
g. Unless the relevant equipment/equipment has provided adequate protection for the lithium battery, the relevant equipment/equipment must be placed in a strong outer packaging, that is, a suitable packaging material with sufficient strength and a design that meets the packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, toys that are charged or that can be fitted with batteries, game controllers, and mobile phone cases that emit light must be charged channels.
Example 2: The mobile phone sold by the seller Xiaoqing contains an original battery and a replacement battery. The replacement battery cannot be sent when it is shipped, and the original battery must be installed in the mobile phone in an insulated state before it can be sent and declared charged.
Example 3: According to the International Dangerous Goods Regulations, if the equipment containing lithium batteries is accidentally activated, it will produce high temperature and high heat. In order to ensure the safety of transportation, the equipment and batteries must be packaged and transported separately, such as heating curling irons. transport of live equipment.
5. Regional restrictions:
Macau, and 10 countries in the United Kingdom, Italy, Germany, Laos, Egypt, South Africa, Dominica, Madagascar, South Sudan and Turkey cannot take any live goods (including pure batteries, built-in batteries and matching batteries)
SingPost Small package registration does not accept pure batteries.
Note: The following prohibition and restriction rules are in accordance with international and domestic laws and regulations, including but not limited to the "Postal Law", "Regulations on the Administration of Prohibited Items", "Guide Catalog of Prohibited Items", "Dangerous Goods Aviation" Other items that are prohibited from delivery by laws, administrative regulations, such as the Technical Regulations for Safe Transport ICAO-TI, the Regulations on the Transport of Dangerous Goods by Air, IATA_DGR, and the Regulations on the Administration of the Transport of Dangerous Goods by Civil Aviation in China, as well as the provisions of the State Council and relevant departments of the State Council.

1. Operation in the AliExpress background

【Freight Template Setting Step Instructions】【Shipping Guide】【Single Order Shipping Video Tutorial】【Batch Shipping Video Tutorial】

2. Online delivery operations are carried out through third-party software Global Transaction Assistant, Sumaidanbao, AliExpress ERP, Puyuan Online Store Wizard, Order Wizard, etc.

3. Connect to the online delivery API interface, and conduct online delivery operations through its own ERP

[Guide to API Delivery] [API Interface Documentation] [Apply for API Permissions]

FAQ】

1. Can the "4PX new mail registered small package" be sent to the world?
A: It can be sent to 248 countries around the world. Note: Due to the unstable political situation in Yemen, the service sent to the local area has been suspended, and the recovery time is to be determined.

2. When can I apply to cancel the logistics order?
A: You can apply for cancellation before the package is successfully received or signed.

3. Can "4PX new mail registered small package" send live products?
A: Charged, non-liquid cosmetics can be sent, but pure electricity and liquid powder are not supported, see details

4. Does 4PX New Mail provide compensation service?
Answer: The logistics provider promises that the package will arrive within 60 days (90 days in Brazil) from the successful receipt or receipt (except for force majeure), and the AliExpress platform due to the logistics provider's failure to deliver within the promised time limit. , the logistics provider shall be liable for compensation. (Compensation will be made according to the actual transaction price of the order on AliExpress, with a maximum of RMB 300) Merchants can initiate complaints online. see details

5. I have some questions and want to consult the logistics provider, how can I contact?
A: If you have questions such as consultation, inspection, and complaint, please consult the online customer service corresponding to the logistics order in the AliExpress seller's backend.
The service hours are: Monday to Friday: 9:00-18:00 (except statutory holidays). The service time will be notified separately during the promotion period and statutory holidays.

[Return Instructions]
(All orders must ensure that the return address is true and accurate)
Returns are divided into domestic and foreign returns, mainly in the following different types:

  1. Domestic segment return
    1) Return of goods that fail to enter the warehouse and fail to exit the warehouse: The logistics chamber of commerce will contact the seller offline to arrange a free return.
      a) The collected goods will be returned to the seller by the driver of the logistics provider;
      b) The self-delivered goods will be returned to the seller by the logistics provider through domestic express or other logistics methods, and the domestic logistics fee shall be borne by Cainiao.
    2) Return the item if delivery fails: The logistics chamber of commerce will contact the seller offline and return the item to the seller through domestic express or other logistics methods, and the domestic logistics fee will be borne by the platform.

  2. Return of overseas segment:
    Undeliverable: Return/destroy is performed according to the return policy selected by the seller when creating the logistics order. For details, please refer to the undeliverable return service instructions
    1) If you choose to return, the logistics provider will arrange the return, and the return logistics freight will be borne by Cainiao within 800 yuan, and the excess part will be borne by the merchant. The seller shall bear the customs duties or storage fees due to the purchase or the seller's reasons. Cainiao will charge the seller a corresponding fee;
    2) If you choose to destroy it, the logistics provider will arrange the destruction, and the cost will be borne by the platform.

Special Note: Regarding forward shipping and return service fees:
     1. Forward shipping and return service fees are deducted when the delivery is successful.
a) If the returned item occurs before the delivery is successful, the fee has not been deducted;
b) If the returned item occurs after the delivery is successful, but before the delivery is successful, the fee has been deducted, and the merchant needs to initiate a fee dispute complaint to apply for the freight return.
     2. For the returned goods after successful delivery, the forward freight and return service fee will not be refunded;
     3. If the goods are confiscated or destroyed due to the failure of aviation security or customs inspection, the freight and return service fees will not be refunded, and the goods will not be compensated. loss.
4. If the returned item cannot be delivered in time due to the wrong address or contact information of the merchant, it will be reserved for 1 month from the date it is determined that the item cannot be delivered
. , Repeated orders will not be returned, and the warehouse will keep it for 1 month. If the merchant needs to, you can contact the self
-collection Seller is responsible. Cainiao will charge the seller a corresponding fee.

Cainiao Saver Shipping for Special Goods

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions

Cainiao Saver Shipping for Special Goods (Cainiao

Shipping for Special Goods) is jointly launched by Cainiao Network and the destination country post. It is a simple registration for small items under 2kg in Russia and special goods (liquid, powder, paste, etc.) under 500g in Spain. Class logistics services.

1. Line introduction

2. Scope of delivery and price

1. Shipping range: Russia, Spain
2. Billing method: The weight limit for a single package in Russia is within 2000g, and the weight limit for a single package in Spain is 500g.
Download quotation
price effective time: subject to the announcement time

1. Estimated time limit
1) Under normal circumstances: it takes about 35 days to arrive at the destination in major cities, and about 45 days for remote cities.
2) Except for special circumstances (including but not limited to: force majeure, customs inspection, policy adjustment, and holidays, etc.).

2. The
time limit of commitment The AliExpress platform will be responsible for the compensation for disputes caused by the logistics provider's failure to make an appropriate investment within the promised time. The logistics provider shall be liable for compensation. (Compensation will be made according to the actual transaction price of the order on AliExpress, with a maximum of RMB 35) Check
the details From 0:00 on November 27, 2021, Western Time (online information appears), the destination country is Spain for logistics orders The time limit of the commitment is extended to 90 days. For details, please refer to the announcement: Click here to view
the application from 0:00 on December 11, 2021, Western Time (online information appears), and the time limit for logistics orders with Russia as the destination country is extended to 90 days. Please refer to the announcement: Click here to view
the other countries' logistics commitments
. The time limit is 60 days. Note: Starting from 0:00 on September 16, 2021, Western Time, and before 0:00 on November 27, 2021, Western Time (Internet information appears) If the destination country is Brazil, the commitment time limit is 75 days, and the destination country is a logistics order from other countries/regions. Internet information), the destination country is the logistics order in Russia).

Fourth, logistics information query

1. Logistics details: the whole process can be tracked
2. Logistics details query platform:
1) AliExpress platform order page: AliExpress will directly display the logistics tracking information on the order details page.
2) Cainiao official logistics tracking website: //global.cainiao.com/

1) At present, the collection service has covered Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou , Xiamen, Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou.
2) In the collection area, free door-to-door collection from 1 piece.
3) Outside the collection area, the seller needs to send the package to the warehouse by domestic express (the cost of sending the package to the warehouse should be borne by the seller).
4) Cainiao Special Cargo Line - Simple does not open Hong Kong warehouse for the time being.
5) Weihai warehouse does not accept receipt, the seller can send it or send it to the warehouse by itself.
6) At present, the online pre-function of the collection service (group package collection): the time recorded by the driver who visits the door to collect and scan the large package of noodles is used as the time for the logistics to go online. For merchants using the pre-Internet function, the time for the package to go online can be varied from 12 to 48 hours in advance. Click here for details

1. Scope of collection

The six cities of Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen, and Dongguan provide free collection services throughout the territory (administrative area): the areas in the following table are the scope of free collection for drivers, and the rest of the above 6 cities are collected by express delivery for free. After the merchant has created a logistics order for express collection, you must use the [Package Management] function to organize the package. After the package is completed, the collection task will be automatically assigned to the express collection personnel, without your need to take the initiative to contact (express collection order Do not contact the driver to collect the contact person). For the operation of the group package function, please refer to " Cainiao Lanshou Internet Pre-Service Instructions "

1. Service Introduction

"Cainiao Remote Area Collection Service" is a charged value-added service , providing AliExpress sellers with a door-to-door collection service with wider coverage and more guaranteed timeliness. This service is mainly used in areas that cannot be covered by the existing free collection scope. , the free collection coverage area is temporarily unavailable.
Packages collected through this service will be directly sent to the Cainiao distribution center for sorting and international transportation.
At present, the following routes can use the Cainiao remote area collection service:
Note: The following lines are not available nationwide, but the Cainiao remote area collection service can be covered in most collection areas. Please refer to the attachment for the specific cities that can be collected for each line : Click here Download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Cargo Line-Super Economy, Cainiao Super Economy, Cainiao Super Economy-Shunyou, Cainiao Super Economy-Yanwen, AliExpress Worry-Free Logistics-Easy, Cainiao Special Cargo Line-Easy, AliExpress worry-free logistics-standard, rookie special line, rookie special line-standard, Yanwen Airlines registered small package, 4PX new mail registered small package, AliExpress worry-free logistics-priority, rookie special line-simple, rookie special line-
At present, the following routes of Standard Express are temporarily unavailable for Cainiao remote area collection service:
China Post Regular Parcel+, SF Express International Economy Parcel, Cainiao Line-Standard, Soyou Baofen Registered Parcel, China Post Registered Parcel, China Post ePostal, Worry-free Consolidation
(Note: Different lines are opened in different provinces. For details, please refer to the attachment of the coverage of the collection service in remote areas of Cainiao)

2. How to operate

3. Cost and Time Limit

serial number	Shipping Province	destination province	First weight (2KG)	Continued weight (1KG)	Aging (H)
1	Anhui Province	Zhejiang Province	4.1	0.8	twenty four
2	Beijing	Zhejiang Province	5	1.8	48
3	Fujian Province	Guangdong Province	4.3	2	48
4	Gansu province	Zhejiang Province	5	2.2	72
5	Guangdong Province - Guangzhou	Guangdong Province	free	free	twenty four
	Guangdong Province - Shenzhen	Guangdong Province	free	free	twenty four
	Guangdong Province - Dongguan	Guangdong Province	free	free	twenty four
	Guangdong Province - Foshan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhongshan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhuhai	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Jiangmen	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhaoqing	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Huizhou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Shantou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Chaozhou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Jieyang	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Shanwei	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhanjiang	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Maoming	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Yangjiang	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Yunfu	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Shaoguan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Qingyuan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Meizhou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Heyuan	Guangdong Province	3.4	0.8	twenty four
6	Guangxi Zhuang Autonomous Region	Guangdong Province	4.3	1.2	48
7	Guizhou Province	Guangdong Province	5	2.2	48
8	Hebei Province	Zhejiang Province	5	1.8	48
9	Henan Province	Zhejiang Province	5	1.8	48
10	Heilongjiang Province	Zhejiang Province	6.7	2.2	72
11	Hubei Province	Zhejiang Province	5	1.8	48
12	Hunan Province	Guangdong Province	4.3	1.8	48
13	Jilin Province	Zhejiang Province	6.7	2.2	72
14	Jiangsu Province	Zhejiang Province	4.1	0.8	twenty four
15	Jiangxi Province	Zhejiang Province	4.6	1.8	48
16	Liaoning Province	Zhejiang Province	5	2.2	60
17	Inner Mongolia Autonomous Region	Zhejiang Province	7.6	3	60
18	Ningxia Hui Autonomous Region	Zhejiang Province	7.6	3	60
19	Shandong Province	Zhejiang Province	5	1.8	48
20	Shanxi Province	Zhejiang Province	5	1.8	72
twenty one	Shaanxi Province	Zhejiang Province	5	2.2	60
twenty two	Shanghai	Zhejiang Province	free	free	48
twenty three	Sichuan Province	Zhejiang Province	5	2.2	60
twenty four	Tianjin	Zhejiang Province	5	1.8	48
25	Yunnan Province	Guangdong Province	5	2.2	48
26	Zhejiang Province - Hangzhou	Zhejiang Province	free	free	twenty four
	Zhejiang Province - Jinhua non-Yiwu	Zhejiang Province	3.3	0.8	twenty four
	Zhejiang Province - Jinhua Yiwu	Zhejiang Province	free	free	twenty four
	Zhejiang Province - Ningbo	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Wenzhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Huzhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Jiaxing	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Shaoxing	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Quzhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Zhoushan	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Taizhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Lishui	Zhejiang Province	3.4	0.8	twenty four
27	Chongqing	Zhejiang Province	5	2.2	48
28	Xinjiang Uygur Autonomous Region	Zhejiang Province	10	6	120
29	Tibet Autonomous Region	Guangdong Province	10	6	120
30	Qinghai Province	Guangdong Province	10	5	120
31	Hainan	Guangdong Province	10	5	48

The size of the order : 10*15cm,
case description: The seller sent a large package from Shanghai to the Cainiao Hangzhou Distribution Center

Large package weight	Billing Amount (RMB)	Remark
0.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
1.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
2.5KG	5.9	First weight price + 1KG additional weight price 1.8 yuan/KG
10KG	19.4	First weight price + 8KG additional weight price (1.8 yuan/KG*8)

4. FAQ

V. Consultation, Complaint and Compensation

4. Complaint proof and compensation standards

Main complaint type	Complaint validity period	Example	Rules of proof	Time limit for proof	Reasons for disclaimer (relevant proof materials should be provided for disclaimer)	Payment standard
Not put into storage after collection	30 calendar days from the creation of a logistics order	The package is lost after being handed over to the collection logistics provider	1. Merchant transaction order information, commodity name, number of pieces, weight 2. Information related to the large package and small package recorded by the system 3. Other evidence that can prove that the physical package has been handed over to the logistics provider (such as delivery video, pictures, logistics provider confirmation Lost screenshots, etc.)	72 hours	After the large package arrives at the warehouse, the outsourcing certificate is not damaged;	Compensation is based on the actual loss value (based on the actual transaction price of the order on the online trading platform), up to the maximum compensation limit specified in the logistics product used by the small package.

*Note: This complaint type is only applicable to the above paid services, please pay attention to the validity period of the complaint.

Reminder]
1) When the buyer places an order: only the products with "discounted price × quantity + shipping" ≤ 5 USD (Russia) or ≤ 10 USD (Spain), and the seller has set up the "Cainiao Special Line - Easy" You can select "Cainiao Special Line - Easy" (for products with a discounted price > 5 USD (Russia) or > 10 USD (Spain), the "Cainiao Special Line - Simple" logistics method will not be displayed at the front desk).
2) When the seller ships: the order payment amount is ≤ 5 USD (Russia), ≤ 10 USD (Spain) or the buyer selects "Cainiao Special Line-Easy" when placing the order to create "Cainiao Special Line-Easy" Logistics order.

1. Weight and volume restrictions

wrap shape

Weight Limit

Maximum volume limit

Minimum size limit

square package

Russia less than 2 kg (not included)

Spain less than 500 grams

Length + width + height ≤ 90cm,
unilateral length ≤ 60cm

Surface size≥9cm×14cm

Cylindrical package: package weight dimension, less than 3 kg in Russia (not included), less than 2 kg in other countries (not included); the minimum volume limit is 2 times the sum of diameter and length ≥ 17cm, and the length of one side is ≥ 10cm

2. Restrictions on the delivery of goods

1. The postal code of the consignee must be accurate, otherwise it cannot be delivered.
2. Restriction on product name: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in the general product name, such as sample, gift, parts, others, etc.
The seller should ensure that the description of the product provided is true and complete (including but not limited to whether the product is charged, the merchant's product name, category, declared amount, etc.)
3. Currently supported restricted goods: live goods with built-in batteries; chemicals: liquids (excluding Oils and alcohol-containing products), powders, pastes; magnetic items (audio equipment, motor-containing equipment). For details, please refer to the introduction of special cargo lines.
4. Currently unsupported restricted goods: live goods with external batteries, live goods with pure electricity, and magnetic substances (magnetic materials).
5. Lithium-ion battery-charged equipment that supports delivery should meet the following conditions: (charged declaration is required)
a. Built-in battery refers to the lithium-ion battery installed in electronic equipment;
b. The watt-hour rating of lithium-ion battery cell does not exceed 20Wh; lithium-ion battery The watt-hour rating does not exceed 100Wh; the lithium content of lithium metal cells does not exceed 1 gram; the total lithium content of lithium metal or lithium alloy batteries does not exceed 2 grams;
c. Each cell or battery must pass the UN38.3 test (The requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
d. Measures must be taken to prevent short circuits or effective measures to prevent accidental activation;
e. Single There shall be no more than four lithium battery cells or two lithium batteries in the package;
f. The net weight of lithium battery cells or lithium batteries in a single package shall not exceed 5 kg.
g. Unless the relevant equipment/equipment has provided adequate protection for the lithium battery, the relevant equipment/equipment must be placed in a sturdy outer packaging, that is, a suitable packaging material with sufficient strength and a design that meets the packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, toys that are charged or that can be fitted with batteries, game controllers, and mobile phone cases that emit light must be charged channels.
Example 2: The mobile phone sold by the seller Xiaoqing contains an original battery and a replacement battery. The replacement battery cannot be sent when it is shipped, and the original battery must be installed in the mobile phone in an insulated state before it can be sent and declared charged.
Example 3: According to the International Dangerous Goods Regulations, if the equipment containing lithium batteries is accidentally activated, it will produce high temperature and high heat. In order to ensure the safety of transportation, the equipment and batteries must be packaged and transported separately, such as heating curling irons. transport of live equipment.
6. Food and animal and plant products: Tea, instant noodles, seeds, etc. cannot be sent

. Note: The following prohibition and restrictions are in accordance with international and domestic laws and regulations, including but not limited to the Postal Law, the Regulations on the Administration of Prohibited Items, and the Prohibited Shipping Regulations. It is prohibited by laws, administrative regulations, and regulations of the State Council and relevant departments of the State Council, such as the Guidance Catalogue of Shipping Items, the Technical Rules for the Safe Transport of Dangerous Goods by Air ICAO-TI, the Regulations on the Transport of Dangerous Goods by Air IATA_DGR, and the Regulations on the Administration of the Transportation of Dangerous Goods by Civil Aviation in China. other items sent.

Destination country embargoed	Australia, Italy, Germany, Laos, Vietnam, South Sudan, Egypt 7 countries 2-30kg (including oversized packages) cannot take any batteries (including built-in and supporting batteries).
	(Hong Kong warehouse to Australia, general cargo and non-general cargo can not exceed 2kg)
	South Africa does not support any electrified goods and cosmetics, and the Dominican Republic does not support any electrified goods.
	Islamic countries cannot transport adult products due to the laws of the destination country. If they are found, the package will be returned.

1. Operation in the AliExpress background

【Freight Template Setting Step Instructions】【Shipping Guide】【Single Order Shipping Video Tutorial】【Batch Shipping Video Tutorial】

2. Online delivery operations are carried out through third-party software Global Transaction Assistant, Sumaidanbao, AliExpress ERP, Puyuan Online Store Wizard, Order Wizard, etc.

3. Connect to the online delivery API interface, and conduct online delivery operations through its own ERP

[Guide to API Delivery] [API Interface Documentation] [Apply for API Permissions]

FAQ】

1. Can "Cainiao Special Line - Easy" be distributed globally?
A: Currently, shipments to Russia and Spain are supported.

2. When can I apply to cancel the logistics order?
A: You can apply for cancellation before the package is successfully received or signed.

3. Can "Cainiao Special Line-Easy" ship general goods?
A: Yes, it currently supports the carriage of general goods, and supports live electricity, most cosmetics, and other special goods (see delivery restrictions).

4. Does "Cainiao Special Cargo Line - Easy" provide door-to-door collection service?
Answer: 1) In the collection area, 1 piece will be collected for free on-site collection.
2) Outside the collection area, the seller needs to send the package to the warehouse by domestic express (the cost of sending to the warehouse should be borne by the seller).

5. Does "Cainiao Special Cargo Line - Easy" provide compensation services?
Answer: If the goods are not delivered properly within 80 days from the date of successful collection or receipt, it will be regarded as lost. You can file a complaint online, and the compensation will be completed within 5 working days after the complaint is established. see details

6. Can "Cainiao Special Cargo Line-Easy" provide full trace route?
A: Provide tracking and inquiry of key links such as domestic collection, warehousing, delivery, arrival at the destination country and destination post office.

Return Instructions] Any contraband will be destroyed and not returned.
(All orders must ensure that the return address is true and accurate)

Additional instructions:

Cainiao worry-free logistics-easy (AliExpress Saver Shipping)

Line introduction
Free collection service
Toll collection service
Shipping Restrictions
how to use
FAQ
Return Instructions
protection policy

Cainiao Worry-free Logistics is a high-quality logistics service launched by Cainiao Network. It provides AliExpress sellers with one-stop logistics solutions for domestic collection, international distribution, logistics details tracking, logistics dispute processing, and after-sales compensation.
Cainiao worry-free logistics-simple (AliExpress Saver Shipping) is a simple logistics service specially launched for small packages of AliExpress sellers. The platform is responsible for after-sales and compensation. Under normal circumstances, the time limit is about 30 days.

1. Line introduction

1. Logistics information can be inquired: provide export declaration, international trunk transportation, terminal reception, destination post office, buyer's signature (only Russia, Belarus, Ukraine, Spain, Chile, Lithuania, Estonia, Latvia, Israel, Brazil ten countries ) and other key links, using high-quality trunk line resource transportation and customs clearance and distribution services. Under normal circumstances, it can be completed in 15-20 days in most areas of Russia, Ukraine, and South Korea, and in 20-25 days in Spain and Belarus. Regional investment, 30 days can achieve the United Kingdom, Poland, Belgium, Germany, the Netherlands, the Czech Republic, Portugal, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland, Malta, Luxembourg, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway, Serbia, most of Sri Lanka will be properly invested, most of Chile will be properly invested in 30-40 days, and most of Brazil will be properly invested in 40-50 days .
2. Simple operation: One-click to select worry-free logistics to complete the freight template configuration, Shenzhen, Guangzhou, Yiwu and other key cities provide free door-to-door collection services.
3. The platform undertakes after-sales: logistics disputes do not require sellers to respond, and the platform directly intervenes to verify the logistics problems and determine the responsibility. Disputes and low DSR scores due to logistics reasons are not included in the seller account assessment.
4. Convenient delivery: Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou, Xiamen , Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou and other cities provide door-to-door collection services, and sellers in non-collection areas can send to the collection warehouse by themselves or choose Shentong Express pre-collection service.
5. Worry-free compensation: Refunds for disputes caused by logistics will be borne by the platform, and the upper limit of compensation:
Russia, Belarus, Ukraine: 35 yuan
Spain, Brazil: RMB 70
Chile, United Kingdom, Poland, Belgium, Germany, Netherlands, Czech Republic, Portugal, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland , Malta, Luxembourg, South Korea, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway, Serbia, Sri Lanka: RMB 60
See details

2. Scope of delivery and price

1. Shipping scope: Russia, Spain, Ukraine, Belarus, Chile, United Kingdom, Poland, Belgium, Germany, Netherlands, Czech Republic, Portugal, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia , Cyprus, Sweden, Ireland, Malta, Luxembourg, South Korea, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Brazil, Norway, Serbia, Sri Lanka
2. Billing method: (Russia & Ukraine & Belarus & Chile & UK & Poland & Belgium & Germany & Netherlands & Czech Republic & Portugal & France & Slovakia & Hungary & Romania & Bulgaria & Greece & Finland & Denmark & Austria & Slovenia & Croatia & Cyprus & Sweden & Ireland & Malta & Luxembourg & Korea & Italy & Lithuania & Latvia & Estonia, Canada, Israel, Brazil, Norway, Serbia, Sri Lanka) the freight is charged in grams according to the weight of the package, 1g is lifted, and each single package is limited to 2000g; The weight of the package is charged in grams, 1 gram is lifted, and the weight of each single package is limited to 500g;
download the quotation

List of countries			Applicable price band (USD)	Applicable weight segment (g)	Supported cargo types			Payout Limit (RMB)	Estimated delivery time (days)
List of countries			Applicable price band (USD)	Applicable weight segment (g)	General merchandise	charged	Special goods	Payout Limit (RMB)	Estimated delivery time (days)
Russia	RU	Russia	≤5	2000g	Y	Y	N	35	15~20; remote areas 20~35
Belarus	BY	Belarus	≤5	2000g	Y	Y	N	35	25~30; 30~40 in remote areas
Ukraine	UA	Ukraine	≤5	2000g	Y	Y	N	35	15~20; remote areas 20~35
Spain	ES	Spain	≤10	500g	Y	Y	N	70	within 21 days
Chile	CL	Chile	≤8	2000g	Y	Y	N	60	30~40
United Kingdom	GB	UK	≤8	2000g	Y	Y	N	60	25-30
Poland	PL	Poland	≤8	2000g	Y	Y	N	60	25-30
Belgium	BE	Belgium	≤8	2000g	Y	Y	N	60	25-30
Germany	DE	Germany	≤8	2000g	Y	Y	N	60	25-30
Netherlands	NL	Netherlands	≤8	2000g	Y	Y	N	60	25-30
Czech Republi	CZ	Czech	≤8	2000g	Y	Y	N	60	25-30
Portugal	PT	Portugal	≤8	2000g	Y	Y	N	60	25-30
Slovakia	SK	Slovakia	≤8	2000g	Y	Y	N	60	25-30
HunGary	HU	Hungary	≤8	2000g	Y	Y	N	60	25-30
Romania	RO	Romania	≤8	2000g	Y	Y	N	60	25-30
Bulgaria	BG	Bulgaria	≤8	2000g	Y	Y	N	60	25-30
Greece	GR	Greece	≤8	2000g	Y	Y	N	60	25-30
Finland	FI	Finland	≤8	2000g	Y	Y	N	60	25-30
Denmark	DK	Denmark	≤8	2000g	Y	Y	N	60	25-30
Austria	AT	Austria	≤8	2000g	Y	Y	N	60	25-30
Slovenia	SI	Slovenia	≤8	2000g	Y	Y	N	60	25-30
Croatia	HR	Croatia	≤8	2000g	Y	Y	N	60	25-30
Cyprus	CY	Cyprus	≤8	2000g	Y	Y	N	60	25-30
Sweden	SE	Sweden	≤8	2000g	Y	Y	N	60	25-30
Ireland	IE	Ireland	≤8	2000g	Y	Y	N	60	25-30
Malta	MT	Malta	≤8	2000g	Y	Y	N	60	25-30
Luxembourg	LU	Luxembourg	≤8	2000g	Y	Y	N	60	25-30
France	FR	France	≤8	2000g	Y	Y	N	60	25-30
Korea	KR	South Korea	≤8	2000g	Y	Y	N	60	15-20
Italy	IT	Italy	≤8	2000g	Y	Y	N	60	25-30
Lithuania	LT	Lithuania	≤8	2000g	Y	Y	N	60	25-30
Latvia	LV	Latvia	≤8	2000g	Y	Y	N	60	25-30
Estonia	EE	Estonia	≤8	2000g	Y	Y	N	60	25-30
Canada	CA	Canada	≤8	2000g	Y	N	N	60	25-30
Israel	IL	Israel	≤8	2000g	Y	Y	N	60	25-30
Brazil	BR	Brazil	≤10	2000g	Y	Y	N	70	40-50
Norway	NO	Norway	≤8	2000g	Y	Y	N	60	25-30
Serbia	RS	Serbia	≤8	2000g	Y	Y	N	60	25-30
Sri Lanka	LK	Sri Lanka	≤8	2000g	Y	N	N	60	25-30

Price effective time: subject to the announcement time

3. Time limit

1. The estimated time
limit is expected to be 15-20 days for most regions of Russia, Ukraine, and South Korea, 20-25 days to achieve proper investment in most regions of Spain and Belarus, and 30 days for the United Kingdom, Poland, Belgium, Germany, and the Netherlands. , Czech Republic, Portugal, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland, Malta, Luxembourg, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway , Serbia, and most of Sri Lanka, 30-40 days for most of Chile, 40-50 days for most of Brazil.
2. Commitment limitation

reminder: The promised delivery time of Worry-Free Logistics is promised by the platform, and the seller cannot modify it. Refunds for disputes arising from logistics reasons shall be borne by the platform, and the upper limit of compensation (Russia, Belarus, Ukraine): 35 yuan; (Spain, Brazil): 70 yuan; (Chile, United Kingdom, Poland, Belgium, Germany, Netherlands, Czech Republic , Portugal, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland, Malta, Luxembourg, South Korea, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway , Serbia, Sri Lanka): 60 RMB. View details
With the gradual stabilization of the global epidemic, our logistics timeliness has fully recovered to the pre-epidemic level. From 0:00 on September 16, 2021 Western Time, the validity of the commitment will be adjusted as follows. For details, please refer to the announcement: Click here to view
the adjustment content: From September 16, 2021, 0:00 Western Time ), the commitment time limit for logistics orders whose destination country is Brazil is maintained for 75 days, and the commitment time limit for logistics orders whose destination country is other countries/regions is adjusted to 60 days.
Note: For logistics orders signed before 0:00 on September 16, 2021 (Western Time) (online information appears), if the destination country is [Russia, Spain, France, the United States, Israel, the Netherlands, Ukraine, Poland, the Republic of Korea, Germany, Japan, Belgium, Czech Republic, Belarus, Bulgaria, Lithuania, Saudi Arabia, Latvia, Estonia, Singapore, Serbia, Finland, Croatia, Turkey, United Arab Emirates, Qatar], the time limit for commitment is still 60 days; if the destination country is other countries/regions, the commitment period is still 75 days.

Fourth, logistics information query

1. Logistics details: It can provide key links such as export declaration, international trunk line transportation, arrival at the destination post office, buyer's signature (only Russia, Belarus, Ukraine, Spain, Chile, Lithuania, Latvia, Estonia, Israel, Brazil ten countries) and other key links tracking and inquiries.
2. Logistics details query platform:
1) AliExpress platform order page: AliExpress will directly display logistics tracking information on the order details page.
2) Cainiao official logistics tracking website: //global.cainiao.com/

) At present, the collection service has covered Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou , Xiamen, Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou.
2) The simple service does not open Hong Kong warehouse for the time being.
3) In the collection area, free door-to-door collection from 1 piece.
4) Outside the collection area, the seller needs to send the package to the warehouse by domestic express (the cost of sending to the warehouse should be borne by the seller).
[Special reminder] You need to hand over the package to the logistics provider by collecting or self-mailing within 5 working days from the creation of the logistics order, and ensure that the successful receipt or sign-off information is successfully displayed (Note: For warehouse collection, it is necessary to Reserve 2 working days / self-delivery method needs to reserve 1 working day for the warehouse to process the goods and display the information online), if the delivery is delayed, you will not be able to enjoy the worry-free standard compensation.
5) Weihai warehouse does not accept receipts, and merchants can send or self-delivery to the warehouse.
6) At present, the online pre-function of the collection service (group package collection): the time recorded by the driver who visits the door to collect and scan the large package of noodles is used as the time for the logistics to go online. For merchants using the pre-Internet function, the time for the package to go online can vary from 12 to 48 hours in advance. Click here for details

1. Scope of collection

2. Collection service specification

1. Pick-up standard: There is no limit to the number of packages to be picked up at the door, and 1 piece of packages can be picked up free of charge .
2. Appointment for collection: After the seller creates a collection order online, the customer service will contact you within 24 hours to make an appointment for the collection time.
3. Stocking requirements: 1) After the seller creates a logistics order online, he needs to print and paste the delivery label or cloud printing face sheet provided by AliExpress
for each small package . 2) Small packages need to be marked with the warehouse on the large package, such as: AliExpress Simple Logistics - Shenzhen Warehouse. A list of small packages should be attached to the large package, indicating the number of small packages included . 3) The seller confirms that the package is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or delivery list (including the seller's contact information, the number of large packages, the weight of large packages, the number of tickets for small packages, the receiving warehouse and the small packages) list of tracking numbers) .

3. Handover Rules

4. Precautions for collection

1. Print the shipping label or the cloud printing sheet:
1) Please be sure to print the shipping label or the cloud printing sheet and paste it on the outer packaging of the package . Send the package directly to the warehouse, the sender is a Taobao seller or supplier, and the receiver is the logistics provider's warehouse), and also be sure to ask the sender to print the delivery label or the cloud printing surface sheet to paste it on the outer packaging.
2) The warehouse will not print shipping labels or cloud-printed face sheets on their behalf. Packages without shipping labels or cloud-printed face sheets will be treated as non-main items. Items without the main item will be destroyed for more than 6 months from the time of receipt.

2. Place the delivery list: Please pack all the packages to be collected in large packages, and attach a list of small packages in the large package, and specially mark the number of small packages included. The logistics provider is not responsible for the small and medium-sized packages caused by the seller's failure to place the list.

3. In the process of packaging the goods, in order to improve the operational efficiency and transportation timeliness of the package, please pay attention to the following matters (out-of-specification packaging may lead to returns, so the seller should bear the delay):
1) The appearance of the package cannot be revealed The words or logos of the express or transportation company, or directly paste the express note;
2) Avoid direct use of product packaging or naked packaging (that is, the goods cannot be packed in transparent bags);
3) Standard shipping labels or cloud-printed face sheets are required ( The size of the face sheet cannot exceed 10cmX15cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For products that shine (such as light-emitting shoes) , the inside must be packed in a carton, and ensure that the outer packaging will not transmit light.
6) For fragile or sharp products, please reinforce the package to avoid damage to the package during transportation.

Bad Packaging Cases
The surface of the package must not reveal the words or logos of the courier or shipping company	The surface of the goods cannot be directly pasted with the domestic express	can't be naked

Be sure to print the shipping label or the cloud printing sheet and paste it on the outer packaging of the package, otherwise the warehouse will treat it as a non-main item	The outer packaging needs to be pasted with a standard shipping label or cloud printing sheet, and the size should not exceed 10cm X 15cm	For luminous products, the inside must be packed in a carton, and the outer packaging must be protected from light

AQ
Return Instructions
protection policy

1. Service Introduction

2. How to operate

3. Cost and Time Limit

serial number	Shipping Province	destination province	First weight (2KG)	Continued weight (1KG)	Aging (H)
1	Anhui Province	Zhejiang Province	4.1	0.8	twenty four
2	Beijing	Zhejiang Province	5	1.8	48
3	Fujian Province	Guangdong Province	4.3	2	48
4	Gansu province	Zhejiang Province	5	2.2	72
5	Guangdong Province - Guangzhou	Guangdong Province	free	free	twenty four
	Guangdong Province - Shenzhen	Guangdong Province	free	free	twenty four
	Guangdong Province - Dongguan	Guangdong Province	free	free	twenty four
	Guangdong Province - Foshan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhongshan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhuhai	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Jiangmen	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhaoqing	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Huizhou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Shantou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Chaozhou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Jieyang	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Shanwei	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Zhanjiang	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Maoming	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Yangjiang	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Yunfu	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Shaoguan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Qingyuan	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Meizhou	Guangdong Province	3.4	0.8	twenty four
	Guangdong Province - Heyuan	Guangdong Province	3.4	0.8	twenty four
6	Guangxi Zhuang Autonomous Region	Guangdong Province	4.3	1.2	48
7	Guizhou Province	Guangdong Province	5	2.2	48
8	Hebei Province	Zhejiang Province	5	1.8	48
9	Henan Province	Zhejiang Province	5	1.8	48
10	Heilongjiang Province	Zhejiang Province	6.7	2.2	72
11	Hubei Province	Zhejiang Province	5	1.8	48
12	Hunan Province	Guangdong Province	4.3	1.8	48
13	Jilin Province	Zhejiang Province	6.7	2.2	72
14	Jiangsu Province	Zhejiang Province	4.1	0.8	twenty four
15	Jiangxi Province	Zhejiang Province	4.6	1.8	48
16	Liaoning Province	Zhejiang Province	5	2.2	60
17	Inner Mongolia Autonomous Region	Zhejiang Province	7.6	3	60
18	Ningxia Hui Autonomous Region	Zhejiang Province	7.6	3	60
19	Shandong Province	Zhejiang Province	5	1.8	48
20	Shanxi Province	Zhejiang Province	5	1.8	72
twenty one	Shaanxi Province	Zhejiang Province	5	2.2	60
twenty two	Shanghai	Zhejiang Province	free	free	48
twenty three	Sichuan Province	Zhejiang Province	5	2.2	60
twenty four	Tianjin	Zhejiang Province	5	1.8	48
25	Yunnan Province	Guangdong Province	5	2.2	48
26	Zhejiang Province - Hangzhou	Zhejiang Province	free	free	twenty four
	Zhejiang Province - Jinhua non-Yiwu	Zhejiang Province	3.3	0.8	twenty four
	Zhejiang Province - Jinhua Yiwu	Zhejiang Province	free	free	twenty four
	Zhejiang Province - Ningbo	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Wenzhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Huzhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Jiaxing	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Shaoxing	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Quzhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Zhoushan	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Taizhou	Zhejiang Province	3.4	0.8	twenty four
	Zhejiang Province - Lishui	Zhejiang Province	3.4	0.8	twenty four
27	Chongqing	Zhejiang Province	5	2.2	48
28	Xinjiang Uygur Autonomous Region	Zhejiang Province	10	6	120
29	Tibet Autonomous Region	Guangdong Province	10	6	120
30	Qinghai Province	Guangdong Province	10	5	120
31	Hainan	Guangdong Province	10	5	48

The size of the order : 10*15cm,
case description: The seller sent a large package from Shanghai to the Cainiao Hangzhou Distribution Center

Large package weight	Billing Amount (RMB)	Remark
0.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
1.5KG	5.0	The first weight is 2KG, the price is 5.0 yuan
2.5KG	5.9	First weight price + 1KG additional weight price 1.8 yuan/KG
10KG	19.4	First weight price + 8KG additional weight price (1.8 yuan/KG*8)

4. FAQ

V. Consultation, Complaint and Compensation

4. Complaint proof and compensation standards

Main complaint type	Complaint validity period	Example	Rules of proof	Time limit for proof	Reasons for disclaimer (relevant proof materials should be provided for disclaimer)	Payment standard
Not put into storage after collection	30 calendar days from the creation of a logistics order	The package is lost after being handed over to the collection logistics provider	1. Merchant transaction order information, commodity name, number of pieces, weight 2. Information related to the large package and small package recorded by the system 3. Other evidence that can prove that the physical package has been handed over to the logistics provider (such as delivery video, pictures, logistics provider confirmation Lost screenshots, etc.)	72 hours	After the large package arrives at the warehouse, the outsourcing certificate is not damaged;	Compensation is based on the actual loss value (based on the actual transaction price of the order on the online trading platform), up to the maximum compensation limit specified in the logistics product used by the small package.

*Note: This complaint type is only applicable to the above paid services, please pay attention to the validity period of the complaint.

【Reminder】
*Sellers can use worry-free logistics for orders placed by buyers who choose worry-free logistics; sellers can also use the promised delivery time of the logistics plan selected by buyers ≥ worry-free logistics commitment delivery time. Hassle-free logistics delivery.
1. When the buyer places an order: only "commodity discounted price * quantity + shipping fee <= 5 US dollars (Russia, Ukraine, Belarus) or <= 8 US dollars (UK, Poland, Netherlands, Belgium, Germany, Portugal, Czech Republic, Chile) , France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland, Malta, Luxembourg, South Korea, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway, Serbia , Sri Lanka) or <= 10 US dollars (Spain, Brazil), you can choose the "Cainiao worry-free logistics - simple" logistics method, the discounted price is > 5 US dollars (Russia, Ukraine, Belarus) or > 8 US dollars (UK, Poland, Netherlands, Belgium, Germany, Portugal, Czech Republic, Chile, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland, Malta, Luxembourg, South Korea, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway, Serbia, Sri Lanka) or >10 US dollars (Spain, Brazil) does not display the "Cainiao Worry-free Logistics - Simple" logistics method at the front desk.
2. When the seller ships: the order payment amount< =$5 (Russia, Ukraine, Belarus) or <=$8 (UK, Poland, Netherlands, Belgium, Germany, Portugal, Czech Republic, Chile, France, Slovakia, Hungary, Romania, Bulgaria, Greece, Finland, Denmark, Austria, Slovenia, Croatia, Cyprus, Sweden, Ireland, Malta, Luxembourg, Korea, Italy, Lithuania, Latvia, Estonia, Canada, Israel, Norway, Serbia, Sri Lanka) or <=10 USD (Spain, Brazil) and when the buyer places an order Select "Cainiao Worry-Free Logistics-Easy" to create a "Cainiao Worry-Free Logistics-Easy" logistics order.

List of countries			Applicable price band (USD)	Applicable weight segment (g)	Supported cargo types			Payout Limit (RMB)	Estimated delivery time (days)
List of countries			Applicable price band (USD)	Applicable weight segment (g)	General merchandise	charged	Special goods	Payout Limit (RMB)	Estimated delivery time (days)
Russia	RU	Russia	≤5	2000g	Y	Y	N	35	15~20; remote areas 20~35
Belarus	BY	Belarus	≤5	2000g	Y	Y	N	35	25~30; 30~40 in remote areas
Ukraine	UA	Ukraine	≤5	2000g	Y	Y	N	35	15~20; remote areas 20~35
Spain	ES	Spain	≤10	500g	Y	Y	N	70	within 21 days
Chile	CL	Chile	≤8	2000g	Y	Y	N	60	30~40
United Kingdom	GB	UK	≤8	2000g	Y	Y	N	60	25-30
Poland	PL	Poland	≤8	2000g	Y	Y	N	60	25-30
BELGIUM	BE	Belgium	≤8	2000g	Y	Y	N	60	25-30
GERMANY	DE	Germany	≤8	2000g	Y	Y	N	60	25-30
NETHERLANDS	NL	Netherlands	≤8	2000g	Y	Y	N	60	25-30
CZECH REPUBLIC	CZ	Czech Republic	≤8	2000g	Y	Y	N	60	25-30
PORTUGAL	PT	Portugal	≤8	2000g	Y	Y	N	60	25-30
Slovakia	SK	Slovakia	≤8	2000g	Y	Y	N	60	25-30
HunGary	HU	Hungary	≤8	2000g	Y	Y	N	60	25-30
Romania	RO	Romania	≤8	2000g	Y	Y	N	60	25-30
Bulgaria	BG	Bulgaria	≤8	2000g	Y	Y	N	60	25-30
Greece	GR	Greece	≤8	2000g	Y	Y	N	60	25-30
Finland	FI	Finland	≤8	2000g	Y	Y	N	60	25-30
Denmark	DK	Denmark	≤8	2000g	Y	Y	N	60	25-30
Austria	AT	Austria	≤8	2000g	Y	Y	N	60	25-30
Slovenia	SI	Slovenia	≤8	2000g	Y	Y	N	60	25-30
Croatia	HR	Croatia	≤8	2000g	Y	Y	N	60	25-30
Cyprus	CY	Cyprus	≤8	2000g	Y	Y	N	60	25-30
Sweden	SE	Sweden	≤8	2000g	Y	Y	N	60	25-30
Ireland	IE	Ireland	≤8	2000g	Y	Y	N	60	25-30
Malta	MT	Malta	≤8	2000g	Y	Y	N	60	25-30
Luxembourg	LU	Luxembourg	≤8	2000g	Y	Y	N	60	25-30
France	FR	France	≤8	2000g	Y	Y	N	60	25-30
Koreae	KR	South Korea	≤8	2000g	Y	Y	N	60	15-30
Italy	IT	Italy	≤8	2000g	Y	Y	N	60	25-30
Lithuania	LT	Lithuania	≤8	2000g	Y	Y	N	60	25-30
Latvia	LV	Latvia	≤8	2000g	Y	Y	N	60	25-30
Estonia	EE	Estonia	≤8	2000g	Y	Y	N	60	25-30
Canada	CA	Canada	≤8	2000g	Y	N	N	60	25-30
Israel	IL	Israel	≤8	2000g	Y	Y	N	60	25-30
Brazil	BR	Brazil	≤10	2000g	Y	Y	N	70	40-50
Norway	NO	Norway	≤8	2000g	Y	Y	N	60	25-30
Serbia	RS	Serbia	≤8	2000g	Y	Y	N	60	25-30
Sri Lanka	LK	Sri Lanka	≤8	2000g	Y	N	N	60	25-30

1. Weight and volume restrictions

wrap shape	Weight Limit	Maximum volume limit	Minimum size limit
square package	Spain is less than 500g (not included), other countries are less than 2kg (not included)	Length+width+height≤90cm, unilateral length≤30cm	Surface size≥8cm×10cm
Cylindrical wrap	Spain is less than 500g (not included), other countries are less than 2kg (not included)	The sum of 2 times diameter and length is ≤104cm, and the length of one side is ≤90cm	The sum of 2 times the diameter and length is ≥17cm, and the length of one side is ≥10cm

2. Restrictions on the delivery of goods

1. The postal code of the consignee must be accurate, otherwise it cannot be delivered.
2. Restriction on product name: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in the general product name, such as sample, gift, parts, others, etc.
3. Lithium battery charged equipment that supports delivery should meet the following conditions (charged declaration is required):
a. Built-in battery refers to the lithium battery installed in the electronic equipment;
b. The watt-hour rating of the lithium ion battery cell does not exceed 20Wh, and the lithium ion battery The watt-hour rating does not exceed 100Wh, the lithium content of lithium metal cells does not exceed 1 g, and the total lithium content of lithium metal or lithium alloy cells does not exceed 2 g;
c. Each cell or battery must pass the UN38.3 test (The requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
d. Measures must be taken to prevent short circuits or effective measures to prevent accidental activation;
e. Single There shall be no more than four lithium battery cells or two lithium batteries in the package;
f. The net weight of lithium battery cells or lithium batteries in a single package shall not exceed 5 kg.
g. Unless the relevant equipment/equipment has provided adequate protection for the lithium battery, the relevant equipment/equipment must be placed in a sturdy outer packaging, that is, a suitable packaging material with sufficient strength and a design that meets the packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, toys that are charged or that can be fitted with batteries, game controllers, and mobile phone cases that emit light must be charged channels.
Example 2: The mobile phone sold by the seller Xiaoqing contains an original battery and a replacement battery. The replacement battery cannot be sent when it is shipped, and the original battery must be installed in the mobile phone in an insulated state before it can be sent and declared charged.
Example 3: According to the International Dangerous Goods Regulations, equipment containing lithium batteries will generate high temperature and high heat if it is accidentally activated. In order to ensure transportation safety, equipment and batteries must be packaged and transported separately, such as heating curling irons. Such products cannot be shipped as built-in batteries. transport of live equipment.
5. Regional restrictions:
Chile, Russia and Spain: Currently general goods and built-in batteries are supported, but external electricity, pure electricity, magnetic substances and chemicals (including cosmetics) are not supported.

Note: The following prohibitions and restrictions are in accordance with international and domestic laws and regulations, including but not limited to the "Postal Law", "Regulations on the Administration of Prohibited Items", "Guide Catalogue of Prohibited Items", and "Technical Rules for the Safe Transport of Dangerous Goods by Air" ICAO-TI ", "Air Transport Dangerous Goods Regulations IATA_DGR", "China Civil Aviation Dangerous Goods Transport Management Regulations" and other laws, administrative regulations, and other items prohibited by the State Council and relevant departments of the State Council.

. Operation in the AliExpress background

【Freight template setting steps】【Shipping guide】【Single order shipping video tutorial】【Batch shipping video tutorial】

2. Online delivery operations are carried out through third-party software Global Transaction Assistant, Sumaidanbao, AliExpress ERP, Puyuan Online Shop Wizard, Order Wizard, etc.

3. Connect to the online delivery API interface, and conduct online delivery operations through its own ERP

[Guide to API Delivery] [API Interface Documentation] [Apply for API Permissions]

Cainiao worry-free logistics FAQ ·

1. What is Cainiao worry-free logistics

2. Freight template settings

3. Delivery operation

Fourth, logistics tracking

1. How to inquire about logistics details?
2. Why are the shipping tracking number formats different?
3. Why has my shipment tracking number been modified?

Five, logistics return

1. How to deal with the return of "Cainiao Worry-free Logistics"?

6. Freight payment

1. How to pay the freight of "Cainiao Worry-free Logistics"?
2. Can the freight of "Cainiao Worry-free Logistics" be settled monthly?
3. Can the freight be invoiced?

7. Disputes and Seller Protection Policy

What is "Cainiao Worry-free Logistics"?

How to apply for permission to use "Cainiao Worry-free Logistics"?

A: Worry-Free Logistics is currently fully open to sellers on the entire platform, and there is no need to apply for permission.

Can "Cainiao Worry-free Logistics" be distributed globally?

Can "Cainiao Worry-free Logistics" send special categories?

What logistics solutions does "Cainiao Worry-free Logistics" provide?

A: At present, Cainiao worry-free logistics is provided - standard service, priority service, and simple service.

	Standard service rookie Standard Shipping	Simple service rookie Saver Shipping	Priority Service Cainiao Premium Shipping
Estimated timeliness	15~35 days	15~35 days	4~15 days
Promised delivery time	75 days in Brazil, 60 days in other countries	60 days in Russia	35 days
Logistics tracking information	The whole process can be tracked (except for special countries)	Full traceability	Full traceability
Payout Cap	300 RMB	35/60/70 RMB	1200 RMB

What logistics channel does "Cainiao worry-free logistics" actually take?

What is the difference between "Cainiao Worry-free Logistics" and self-selected freight forwarding?

What is the difference between "Cainiao Worry-free Logistics" and "Online Shipping"?

I don't have a shipping template set up for "Cainiao Worry-free Logistics", can I use "Cainiao Worry-Free Logistics" to ship?

A: If the buyer does not choose worry-free priority and worry-free self-pickup, the seller cannot use it. However, for worry-free simple and worry-free standards, except for orders placed by buyers who have selected worry-free simple or worry-free standards, sellers can use worry-free simple or worry-free standard delivery. Arrival time ≥ Worry-Free Simple or Worry-Free Standard promised delivery time, sellers can also use Worry-Free Simple or Worry-Free Standard to ship. Orders shipped through worry-free logistics can enjoy the dare to use and dare to lose policy.

Can the shipping template be set to use "Cainiao Worry-free Logistics" in some countries and other logistics in some countries?

Answer: Yes.

Can the shipping template set "Cainiao Worry-free Logistics" not to ship to certain countries?

Answer: Yes. You can customize shipping, set free shipping and countries that do not ship.

Why can't "Cainiao Worry-free Logistics" edit the custom delivery time?

A: The promised delivery time of worry-free logistics is promised by the platform, and the seller cannot modify it.

After the "Cainiao Worry-free Logistics" shipping template is set, will it take effect for the products in the event?

A: The editing of shipping templates for products in the event will not take effect until the event ends.

Can the shipping template set "Cainiao Worry-free Logistics" or other logistics methods?

Answer: Yes.

Can "Cainiao Worry-free Logistics" ship in bulk?

Answer: Yes. You can perform delivery operations in the AliExpress background, or you can use third-party software and your own ERP for batch operations.

I am using third-party software, can I directly choose "Cainiao Worry-free Logistics" for delivery?

A: As long as the third-party software you are using has been connected, it can be used. For example, Global Transaction Assistant, Speed Maidanbao, AliExpress ERP, Puyuan Online Store Wizard, Order Wizard, Mango Store Manager, etc. can all choose "Cainiao Worry-free Logistics" for delivery.