The digital dream is slowly turning into a nightmare....

 

can i only set up a payout account with my primary account?

yes. the receiving account information can only be set and operated by the administrator account.

how to check the blacklist?

you can filter blacklisted users in customer management and marketing [customer management] [blacklist] [more filters].

how do i change my account password?

if you forget the account login password, you can click [forgot password] on the login page to reset the password; if your account can log in normally, you can set a new password by clicking [modify login password] on the [account and authentication - account settings] page: warm reminder: if your mobile phone or email can no longer be used normally and cannot pass verification, please modify your mobile phone or email address first. if you are a sub-account and cannot pass the verification, please contact the administrator to modify the mobile phone number or email address of the sub-account, and then you can modify it.

how do i set up the new decoration navigation bar?

Step1: Delete the existing custom navigation and reproduce the "Add Navigation" portal; Step2: Check the New Arrivals navigation, or other product group navigation (up to 8 first-level navigations can be set); Step3: Confirm and publish to take effect. Warm tips: Because New Arrivals is not the default display of the system navigation, so the seller needs to set itself; in addition, in order to facilitate the user to choose to display product group information in the front-end navigation bar, the current custom navigation displayed in the foreground will not be synchronized with the product group settings under product management in real time; if the product grouping settings under product management are adjusted, users need to go to the navigation settings to re-check.

how do i join an early lender?

early lending (i.e. special lending) does not currently support sellers' voluntary applications. the system automatically evaluates according to the seller's comprehensive indicators (such as praise rate, chargeback, dispute, etc.) and other algorithm logic and opens advance lending for seller accounts that meet the requirements. after joining the advance lending, the seller will be prompted to have a margin freeze on the aliexpress backend [transaction] - [fund account management] - [advance lending margin inquiry] page. warm tips: 1. the account is closed, the order will no longer be released in advance; the deposit will be released one after another until the order in progress is completed. 2. once the advance loan is withdrawn, it cannot be applied to join.

how much is the advance lending deposit?

THE PLATFORM WILL AUTOMATICALLY EVALUATE AND CALCULATE THE AMOUNT OF ADVANCE LENDING MARGIN THAT NEEDS TO BE FROZEN BY EACH STORE ACCORDING TO THE SELLER'S OPERATING LEVEL AND VARIOUS DATA INDICATORS, SUCH AS THE SELLER'S TRANSACTION VOLUME, DISPUTE RATE, PRAISE RATE AND OTHER DATA INDICATORS. THE SYSTEM FREEZES THE ADVANCE LENDING DEPOSIT IN THE FORM OF MORE REFUNDS AND LESS SUPPLEMENTS. FOR EXAMPLE: SELLER A HAS A 1500$ ADVANCE LENDING DOLLAR MARGIN IN THE FREEZE, AND NOW THE FIXED DEPOSIT THAT IS ASSESSED TO NEED TO BE FROZEN IS 500$, THEN THE REMAINING 1000$ WILL BE RELEASED TO THE WITHDRAWALABLE ACCOUNT AT THE MOMENT; IF THE ASSESSMENT FROZEN MARGIN IS 2000$, THE 500$ THAT NEEDS TO BE MADE UP WILL BE DEDUCTED FROM THE SELLER'S WITHDRAWABLE ACCOUNT FIRST, IF THE BALANCE OF THE WITHDRAWABLE ACCOUNT IS INSUFFICIENT, THE NEW LOAN ORDER NEEDS TO BE REPLENISHED AFTER THE DEPOSIT IS MADE UP BEFORE LENDING. TIPS: YOU CAN LOG ON TO THE [TRADING] - [FUND ACCOUNT MANAGEMENT] - [EARLY LENDING MARGIN INQUIRY] PAGE TO VIEW THE DETAILS OF THE EARLY LENDING MARGIN OF YOUR ACCOUNT.

how do i join affiliate marketing?

you can join after confirming the service agreement in the aliexpress backend [marketing campaigns] [affiliate marketing]. reminder: 1) join affiliate marketing effective immediately. all products in the store will be promoted at the default store commission rate after confirmation of opening. 2) after activation, in the "marketing activities" - "affiliate marketing" can enter the "account overview" page to operate and manage, it means that you have joined successfully. the affiliate marketing how-to tutorial click here

how to check the details of the platform advance record?

you can query the platform advance details in the following ways. since the platform advance also distinguishes between usd account advance and rmb account advance, if you cannot determine the specific currency, it is recommended that you check the us dollar account and the rmb account separately. in addition, if you are not sure when the refund advance will occur, please select a longer time period as possible to inquire. aliexpress account can query the "refund advance" record of the corresponding currency account in the "fund record management" period: the international alipay account can query the "refund advance" record of the corresponding currency account in the [transaction record] - [fund record] in the [transaction history] - [fund record]:

introduction to the new version of the sub-account setting and management of the merchant background

THE NEW VERSION OF THE WORKBENCH HAS COMPREHENSIVELY UPGRADED THE SUB-ACCOUNT CAPABILITIES, REPLACING THE "ROLE" FUNCTION OF THE ORIGINAL AE SUB-ACCOUNT WITH "POST". MERCHANTS CAN CUSTOMIZE THE POST IN THE BACKGROUND AND BIND THE SUB-ACCOUNT TO THE POST. THE ORIGINAL "CHARACTER" WILL NOT WORK. TO CREATE A POSITION, CLICK "NEW POSITION" AT THE TOP RIGHT OF THE SUB-ACCOUNT MANAGEMENT PAGE TO ENTER THE JOB CREATION PAGE. FILL IN THE JOB TITLE, DESCRIPTION AND CHECK THE ACCESS PERMISSIONS OF THE CORRESPONDING PAGE; IF YOU NEED TO CREATE MULTIPLE JOBS, REPEAT THE ABOVE OPERATIONS. AFTER CREATING A NEW SUB-ACCOUNT TO CREATE A POST, YOU CAN CREATE A NEW SUB-ACCOUNT, ENTER THE CORRESPONDING INFORMATION, AND SELECT THE POSITION THAT WAS PREVIOUSLY CREATED; IF YOU NEED TO CREATE MULTIPLE SUB-ACCOUNTS, REPEAT THE ABOVE OPERATIONS. FOR THE MODIFICATION AND DELETION OF CREATED POSTS, CLICK SUB-ACCOUNT MANAGEMENT OR POST MANAGEMENT, YOU CAN EDIT, CHANGE STATUS AND DELETE THE CREATED SUB-ACCOUNTS/POSTS.

aliexpress rules for selling used goods

THE ALIEXPRESS PLATFORM STRICTLY PROHIBITS CROSS-BORDER MERCHANTS FROM PUBLISHING AND SELLING SECOND-HAND GOODS WITHOUT AUTHORIZATION. ALIEXPRESS RESERVES THE RIGHT TO IMPOSE PENALTIES UNDER THESE RULES FOR ANY VIOLATION OF THESE RULES. ALIEXPRESS WILL VERIFY THE PLATFORM

Introduction to Advance Loan

[Introduction to Advance Loan] 1) Advance loan service is a financial support product launched for high-quality sellers on the platform. The platform will comprehensively evaluate whether to open early loan according to the operation of customer stores, and calculate the deposit amount that needs to be frozen for stores that have opened cash withdrawal and loan. Risk protection. The freezing amount will be calculated after the access contract is signed, and the freezing will be executed by the system. The platform evaluates the deposit amount to be frozen according to the seller's business situation. After freezing the amount (more refunds and less compensation), the orders shipped later will be fully released after the advance payment review. 2) Whether the advance loan is executed for each order also needs to be comprehensively evaluated according to the operation of the store. If it cannot be executed, the loan should be released according to the ordinary loan mode, that is, after the transaction ends + 15 days. 3) The loan time for advance loan orders is usually 3-5 days after the seller ships the goods, and the fastest is 3-5 days (limited by the time when the bank funds are cleared to AliExpress). [How to join early loan] 1) Early loan (ie special loan) currently does not support the seller's independent application. The system automatically evaluates the algorithm logic based on the seller's comprehensive indicators (such as favorable rate, chargeback, disputes, etc.) and opens the early loan to the seller account that meets the requirements. After adding the advance loan, the seller will display "Early loan has been activated" in the AliExpress background "Transaction - Advance Loan Management". 2) Advance loan is a financial support product launched by the platform for Chinese cross-border merchants. Usually, 45 days after the merchant settles on the platform, if the business situation is stable and the platform rules are not violated, the risk control system can be used to evaluate the access to the advance loan service [How to judge whether you are You have already enjoyed the advance loan service] On the advance loan page, if "Early loan has been activated" is displayed, it means that you have activated the advance loan service, as shown in the figure below: [Why the page displays "Advanced loan is unavailable"] Because your recent business indicators are not If you meet the qualifications for early loan (including but not limited to return rate, dispute rate, favorable rate and other business indicators), AliExpress temporarily closed your early loan service. If the follow-up business status improves, the system will automatically re-open early loan for you Serve. During the closing period, the deposit will be released according to the completion of your historical advance loan order, and you do not need to withdraw from the advance loan processing. [How to withdraw from the early loan] You can click the [More - Withdrawal of Early Loan Service] button in the upper right corner of the backstage early loan deposit page to withdraw from the early loan voluntarily. 1) After clicking Exit, the advance loan deposit will be recalculated according to all your advance loan orders in transit, and all of them may be increased; 2) After all orders of advance loan are completed +15 days, the advance loan deposit will be released. 3) Users who withdraw in advance of their own loan will no longer be able to apply for re-joining. [Why the order was not placed in advance Payment] 1) If your AliExpress account-certified company has been cancelled in the Industrial and Commercial Bureau, you cannot enjoy the advance loan service; 2) After adding special loan, not all orders generated will be released in advance, and the platform will update the store style every day. Control data, sellers who do not meet the conditions will be released after the transaction is completed; 3) If the seller's data indicators in the later period are met, the order can be released after delivery. If the current data of your store is temporarily inconsistent, it is recommended that you can refer to the following indicators to improve all aspects of data as soon as possible to enjoy early loan as soon as possible. The comprehensive indicators are calculated by the system according to various indicators of the store, such as the favorable rate, the dispute rate, the turnover rate, the refund rate, etc. Please understand that the platform cannot publish clear data. 【Advance Loan Deposit】The advance loan deposit will be frozen in the form of more refund and less compensation. For example: Seller A has a $1,500 USD deposit in advance of the loan being frozen, and now the fixed margin that needs to be frozen is 500$, and the remaining 1,000$ will be immediately released to the withdrawable account; if the estimated frozen deposit is 2,000$ , the 500$ that needs to be supplemented will be deducted from the seller's cash withdrawal account first. If the balance of the cash withdrawal account is insufficient, the new loan order will need to make up the deposit before the release.

What should I do if I am complained about intellectual property rights?

htm2, as shown in the screenshot above, click the "View/Appeal" button on the right side of the record corresponding to the complaint, you can see the complainant's information and intellectual property information, you can download the other party's intellectual property rights attachment to understand the other party's intellectual property rights (PDF format required The computer has a reader installed, and Google Chrome can open PDF files). If it is indeed infringing, it is recommended that after you understand the intellectual property rights of the other party, check other products in the store to avoid other products being complained again. 3. If you think it is not infringing, check the product first, then fill in the reason for appeal and initiate an appeal. (If the product is not checked, the submit button below is gray) Click here to view: How to write the reason for the counter notification? Note: If the complained product is not deleted by the seller in the product management, the product will be restored after the counter notification is established, and data such as sales will also be restored within 24 hours after the product is restored. Related Links: How to calculate intellectual property deductions? How to write the reason for the counter notification? Note: If the complained product is not deleted by the seller in the product management, the product will be restored after the counter notification is established, and data such as sales will also be restored within 24 hours after the product is restored. The complained member has three chances to appeal for a change in the duration of an intellectual property appeal, and there is a time limit for each appeal. Specifically, the member must submit an appeal within the limited time limit after receiving the complaint. Failure to initiate an appeal within the time limit is deemed to be invalid, and this The appeal opportunity is exhausted, among which: 1) the time limit for the first appeal is 3 working days; 2) the time limit for the second and third appeal is 7 working days respectively, and the appeal portal will be closed when the three appeal opportunities are exhausted. This rule revision will be announced on January 11, 2022 (Beijing time), and will come into effect on January 20, 2022 (Beijing time). Reminders related to new personal privacy information materials FAQ 1. What are the personal privacy information materials included? Refers to ID cards, passports, marriage certificates and other materials that can contain personal privacy information (such as ID number and other information); materials that contain the user's own information or other people's information are all personal privacy information. If you submit someone else's information here private information materials, please ensure that you have obtained the authorization of the other party in private. 2. Do I have to submit [Materials involving personal privacy information]? The items here are not required, and you only need to submit if your appeal materials contain information that involves personal privacy. 3. Will the [Personal Privacy Information Materials] be kept confidential after submission? The materials submitted at [Personal Privacy Information Materials] will not be forwarded to the complainant, and other appeal materials will be forwarded to the complainant. 4. Will submitting other materials at [Personal Privacy Information Materials] affect the appeal? The [Personal Privacy Information Materials] section is limited to submitting personal privacy materials. If you upload materials that are not related to personal privacy, the platform may return your appeal. Please do not waste the opportunity to appeal.

How to exit platform activities?

Dear, whether the platform activity can be withdrawn is related to the activity status of your background. You can judge according to the activity status: the activity status is under review--and the product is not under review and review--whether the product status to be displayed can be withdrawn whether it is as active as the activity If the product is under review and the product has not been reviewed, you can find the registered event and product in the event to be confirmed and click [Cancel Registration]. Please check the following points carefully: 1. Unstarted activities [daily activities are calculated according to the start time of the activity, and big promotion activities are calculated according to the warm-up start], if the execution is successful, the store will not be penalized for the time being. Merchants are advised to register with caution and do not waste activity resources, and it takes time from feedback processing to successful execution of withdrawal activities. Merchants need to bear the risk for products involving intellectual property-related issues. At the same time, if the activity is withdrawn through manual service, the pit position will not be released after the product is withdrawn. During the investment promotion period, the withdrawn product can no longer register for this activity. ​Activity that has already started [daily activities are calculated according to the start time of the activity, and big promotion activities are calculated according to the warm-up start], if the execution is successful, the store will be punished (penalty is for the entire store dimension, please pay special attention to the business, not because of individual daily activities. The activity affects the eligibility for registration during the investment promotion period), and the penalty rules are as follows. At the same time, if the products of the platform activity are withdrawn more than one at a time, the penalty time may be extended, depending on the specific situation. Penalties for application: If you quit daily platform activities, you cannot participate in platform activities for 1 month. You cannot participate in platform activities for 2 months. ID2. Reasons for exiting the event3. Screenshot of the event registration page4. Event name Event ID Event ID: Click on the registered platform event, the digital ID after "activityId=" in the webpage link is the event ID5, the event start time reference product list , the start time of the active lock target. [Because some of the promotions such as Double 11 have a warm-up period, but the display time of the platform activity list does not include the warm-up period. For the convenience of merchants, you can directly refer to the time when the product is locked on the page] 6. Main secondary categories Screenshot [Background Business Staff Office] 7. Product id, a total of X products (indicating how many products are withdrawn in each activity) 3. Notes: 1. The platform takes 2-3 working days to process, and the processing time will be different on weekends and holidays If the extension is extended, it is recommended that merchants register for the event cautiously. If manual withdrawal is required, try to submit it in the morning of the working day. 2. Try to refer to the above requirements to organize the product information and provide it to the customer service at one time or submit it using the self-service form. 4. How to verify whether to quit After the customer service promises to submit the time limit for processing, check whether there is still [activity lock mark] in the product list, and at the same time check whether the status of the product in the corresponding activity is [review failed] on the platform activity page. ​V. Under special circumstances, the [Price Bargaining] activity that has already started cannot be withdrawn. Reason: Since there is a 24-hour cycle of attracting people and helping to cut prices after the user who haggles, if the activity is temporarily withdrawn, it will lead to the failure of consumers to place orders. Consumer experience, the price haggling has started and the event does not support exit, please be aware. 6. Note: 1. When registering for the event, sellers need to carefully check the inventory of the registered products (supply capacity of the source of goods and the merchant's inventory), commodity prices, discounts, freight templates (freight settings, free shipping routes) and then register to avoid later registration. capital loss and penalties. Examples of business operations that are prone to problems: [Monthly Membership Channel - Discounts] This activity will require buyers to have different silver, gold, platinum, and diamond discounts on top of the basic discounts. High discount, resulting in capital loss. [Trial Activity - Inventory] This activity will require 0.01 products, and new merchants tend to forget the inventory adjustment, resulting in capital loss. 2. Daily platform activities generally refer to the regular Russian group purchases, brand flash sales, trial channels and other platform activities in the seller's backend. 3. If the product withdraws from the platform activities and there is a penalty, it means that the platform activities can no longer be registered during the penalty period, but the platform activities that have already been registered will not be affected. 4. If you withdraw from the activity through manual service, the pit position will not be released after the product is withdrawn. During the investment promotion period, the withdrawn product can no longer register for this activity. 5. The big promotion has entered the preheating stage of the promotion and single product discount activities. If it is a price/discount problem and you need to quit the activity, you should try to modify the product inventory in the product management list before the activity starts. 6. When multiple products of platform activities are withdrawn at one time, the penalty time may be extended, depending on the specific situation.

The product has been reviewed how to exit the platform activity

Please check the following points carefully: 1. Unstarted activities [daily activities are calculated according to the start time of the activity, and big promotion activities are calculated according to the warm-up start], if the execution is successful, the store will not be penalized for the time being. Merchants are advised to register with caution and do not waste activity resources, and it takes time from feedback processing to successful execution of withdrawal activities. Merchants need to bear the risk for products involving intellectual property-related issues. At the same time, if the activity is withdrawn through manual service, the pit position will not be released after the product is withdrawn. During the investment promotion period, the withdrawn product can no longer register for this activity. ​Activity that has already started [daily activities are calculated according to the start time of the activity, and big promotion activities are calculated according to the warm-up start], if the execution is successful, the store will be punished (penalty is for the entire store dimension, please pay special attention to the business, do not The activity affects the registration qualification of the big promotion investment period), and the penalty rules are as follows. At the same time, if the products of the platform activities are withdrawn more than one at a time, the penalty time may be extended, depending on the specific situation. Application SituationPunishment Withdrawal from daily platform activities for 1 monthUnable to participate in platform activitiesExit from big promotion platform activitiesUnable to participate in platform activities for 2 monthsSecond, if you insist on withdrawing, organize the following information, and use the account for withdrawing the activity to contact the human customer service: Need to withdraw from the activity The account ID of the account ID Reason for withdrawing from the activity Screenshot of the activity registration page The activity name The activity ID The start and end time of the activity The name of the activity to exit. If there are multiple activities, please organize the form. Each activity corresponds to a row. Open the activity hyperlink and copy the number after the activityId. Refer to the product list for the time displayed at the event lock mark. multiple, Please log out according to the statistics of each event. 3. Field description: 1. Account ID that needs to quit the event2, reason for quitting the event 3. Screenshot of event registration page, event name, event ID Screenshot of event registration page, name: event ID : Click on the registered platform activity, the digital ID after "activityId=" in the webpage link is the activity ID4, the activity start time refers to the product list, and the start time of the activity lock target. [Because some big promotions such as Double 11 have a warm-up period, but the display time of the activity list on the platform does not include the warm-up period. For the convenience of merchants, you can directly refer to the time when the product is locked on the page] 5. Main secondary categories Screenshot 6. Product id, a total of X products (indicating the total number of products withdrawn from each event) After the above information is provided, the platform will take 3-5 working days to process, so I hope the merchants try to refer to the above requirements and provide them to the customer service at one time. Separate incoming line feedback for multiple times, resulting in failure to deal with it in time. 4. How to verify whether to quit After the time limit for submission of processing by customer service, check whether there is still a [activity lock mark] in the product list, and at the same time check whether the status of the product in the corresponding activity is [review failed] on the platform activity page. ​V. Under special circumstances, the [Price Bargaining] activity that has already started cannot be withdrawn. Reason: Since there is a 24-hour cycle of pulling people and helping to cut prices after the user initiates the bargaining, if the activity is temporarily withdrawn, the consumer will fail to place an order. Consumer experience, the price haggling has started and the event does not support exit, please be aware. 6. Matters needing attention: 1. When registering for the event, sellers need to carefully check the inventory of the registered products (supply capacity of the source of goods and the merchant's inventory), commodity prices, discounts, freight templates (freight settings, free shipping routes) and then register to avoid later registration. damages and penalties. Examples of problematic merchant operations: [Monthly Membership Channel - Discounts] This activity will require buyers to have different silver, gold, platinum, and diamond discounts on top of the basic discount. Merchants tend to ignore the superimposed parts, resulting in excessive settings. High discount, resulting in capital loss. [Trial Activity - Inventory] This activity will require 0.01 products, and new merchants tend to forget the inventory adjustment, resulting in capital loss. 2. Daily platform activities generally refer to the regular Russian group purchases, brand flash sales, trial channels and other platform activities in the seller's backend. 3. If the product withdraws from the platform activities and there is a penalty, it means that the platform activities can no longer be registered during the penalty period, but the platform activities that have already been registered will not be affected. 4. If you withdraw from the activity through manual service, the pit will not be released after the product is withdrawn. During the investment promotion period, the withdrawn product can no longer register for this activity. 5. The big promotion has entered the preheating stage of the big promotion single product discount activity. If it is a price/discount issue and you need to quit the activity, you should try to modify the product inventory in the product management list before the activity starts. 6. When the products of the platform activities are withdrawn more than one at a time, the penalty time may be extended, depending on the specific situation.

How to exit the platform activity after the product has been reviewed?

Please check the following points carefully: 1. Unstarted activities [daily activities are calculated according to the start time of the activity, and big promotion activities are calculated according to the warm-up start], if the execution is successful, the store will not be penalized for the time being. Merchants are advised to register with caution and do not waste activity resources, and it takes time from feedback processing to successful execution of withdrawal activities. Merchants need to bear the risk for products involving intellectual property-related issues. At the same time, if the activity is withdrawn through manual service, the pit position will not be released after the product is withdrawn. During the investment promotion period, the withdrawn product can no longer register for this activity. ​Activity that has already started [daily activities are calculated according to the start time of the activity, and big promotion activities are calculated according to the warm-up start], if the execution is successful, the store will be punished (penalty is for the entire store dimension, please pay special attention to the business, do not The activity affects the registration qualification of the big promotion investment period), and the penalty rules are as follows. At the same time, if the products of the platform activity are withdrawn more than one at a time, the penalty time may be extended, depending on the specific situation. Application Penalty: Can't participate in platform activities after withdrawing from daily platform activities for 1 month Can't participate in platform activities after withdrawing from big promotion platform activities for 2 months 2. If you insist on withdrawing, organize the following information, and use the account of the withdrawal activity to contact the manual customer service: You need to withdraw The account ID of the activity Reason for withdrawing from the activity The activity registration page screenshot The activity name The activity ID The start and end time of the activity The name of the activity that needs to be exited. If there are multiple activities, please organize the form. Each activity corresponds to a row. Open the activity hyperlink and copy the number after the activityId. Reference product list The time displayed at the event lock mark refers to the category in the upper right corner of the marketing activity homepage. there are multiple, Please log out according to the statistics of each event. 3. Field description: 1. Account ID that needs to quit the event2, reason for quitting the event 3. Screenshot of event registration page, event name, event ID Screenshot of event registration page, name: event ID : Click on the registered platform activity, the digital ID after "activityId=" in the webpage link is the activity ID4, the activity start time refers to the product list, and the start time of the activity lock target. [Because some big promotions such as Double 11 have a warm-up period, but the display time of the activity list on the platform does not include the warm-up period. For the convenience of merchants, you can directly refer to the time when the product is locked on the page] 5. Main secondary categories Screenshot 6. Product id, a total of X products (indicating the total number of products withdrawn from each activity) After the above information is provided, the platform will take 3-5 working days to process, so I hope the merchants try to refer to the above requirements and provide them to the customer service at one time. Separate incoming line feedback for multiple times, resulting in failure to deal with it in time. 4. How to verify whether to quit After the customer service promises to submit the time limit for processing, check whether there is still [activity lock mark] in the product list, and at the same time check whether the status of the product in the corresponding activity is [review failed] on the platform activity page. ​V. Under special circumstances, the [Price Bargaining] activity that has already started cannot be withdrawn. Reason: Since there is a 24-hour cycle of attracting people and helping to cut prices after the user who haggles, if the activity is temporarily withdrawn, it will lead to the failure of consumers to place orders. Consumer experience, the price haggling has started and the event does not support exit, please be aware. 6. Matters needing attention: 1. When registering for the event, sellers need to carefully check the inventory of the registered products (supply capacity of the source of goods and the merchant's inventory), commodity prices, discounts, freight templates (freight settings, free shipping routes) and then register to avoid later registration. damages and penalties. Examples of business operations that are prone to problems: [Monthly Membership Channel - Discounts] This activity will require buyers to have different silver, gold, platinum, and diamond discounts on top of the basic discounts. High discount, resulting in capital loss. [Trial Activity - Inventory] This activity will require 0.01 products, and new merchants tend to forget the inventory adjustment, resulting in capital loss. 2. Daily platform activities generally refer to the regular Russian group purchases, brand flash sales, trial channels and other platform activities in the seller's backend. 3. If the product withdraws from the platform activities and there is a penalty, it means that the platform activities can no longer be registered during the penalty period, but the platform activities that have already been registered will not be affected. 4. If you withdraw from the activity through manual service, the pit position will not be released after the product is withdrawn. During the investment promotion period, the withdrawn product can no longer register for this activity. 5. The big promotion has entered the preheating stage of the big promotion single product discount activity. If it is a price/discount issue and you need to quit the activity, you should try to modify the product inventory in the product management list before the activity starts. 6. When multiple products of platform activities are withdrawn at one time, the penalty time may be extended, depending on the specific situation.

New version of sub-account settings and management

Frequently asked questions about creating sub-accounts and sub-account permissions [Create a sub-account] Since the AliExpress background is more compatible with Google Chrome browser, it is recommended that you use Google Chrome to operate, Google Chrome download link: https://www. google.com/intl/en-US_ALL/chrome/Step1:Create a job If you choose the official default job, you don't need to create a job. The user clicks "New Job" at the top right of the sub-account management page to enter the job creation page. Fill in the job name, description and check the access rights of the corresponding page; special instructions: Since the permission function is still under construction, the following settings are invalid, please refer to the current permissions, see the table below for details. To create multiple positions, repeat the above operation. Step2: After creating a new sub-account, you can create a new sub-account, enter the corresponding information, and select a previously created position; if you need to create multiple sub-accounts, repeat the above operations. [Introduction to sub-account permissions] 1) The main account can see the products, orders and site messages of all sub-accounts; 2) The sub-account has its own independent account ID and password, which can be used to log in to AliExpress to manage and publish their own products and orders, send and receive in-site messages from customers for corresponding products. However, sub-accounts cannot perform operations such as collection, withdrawal, and store management. 3) Sub-accounts cannot register for marketing activities The details are as follows: Account type Commodity transaction Marketing data vertical and horizontal violations Buyer session The main store account can see all products and use all functions to see all orders, and has the right to manage funds Account management can manage You can view the relevant content of marketing activities. You can view the main account. You can see all messages and reply. You can operate all functions of the store page. Sub-accounts can only see their own products. The material center can only see your own orders, but not authorized to manage funds and accounts, but not authorized to enter the marketing page to view. You can view sub-accounts. You can only see and reply to your own messages. Store performance [FAQ] Why do I set the marketing page permission for the sub-account on the job setting page, but the sub-account still cannot enter the marketing page? At present, the function of the sub-account is still under construction, and the permission setting page cannot take effect temporarily after setting, so the situation you mentioned will occur. Sub-accounts cannot enter the marketing page. For details, please refer to the permission introduction above. Why did saving the post fail? As shown in the figure below: Usually caused by browser problems, please use Google Chrome or clear the browser cache to try again. Google Chrome download link: https://www.google.com/intl/zh-CN_ALL/chrome/ Note: If you can't save it after using Google Chrome and clearing the cache, please contact the online customer service to deal with it.

Store coupons by country function

Store coupons, full discounts, and discount codes are divided into countries. Precautions 1. Only when the type is the receiving type, and the "Use Scope of Coupon" is: Unlimited, store coupons with restricted countries can be created. 2. Due to the particularity of some countries (Russia, Kazakhstan, Armenia, Georgia, Tajikistan, Azerbaijan, Belarus, Turkmenistan, Moldova, Kyrgyzstan, Uzbekistan), the setting of country-by-country coupons and full-reduction activities is currently not supported. , but you can receive and use other countries' country-by-country coupons and discounts in other countries. For example, you cannot set up country-specific coupons for Russia; Russian consumers can receive them when they ship to Spain. Spain's country-by-country coupons, and switch to Russia when placing an order, you can use this store coupon to place an order; Russian consumers can ship In the case of to Russia, you cannot see the full discount activities in Spain on the product details page and shopping cart, but the order is switched to Russia. If the full discount threshold is reached, the system will automatically use the full discount activities available in Spain. Product Description The country-by-country function of store coupons is designed to facilitate merchants' country-by-country marketing and user operations. You can set store coupons that are only valid for some countries, or you can set store coupons that are valid globally. Store coupons that are valid for some countries can only be used by buyers corresponding to the selected countries, and the buyer's delivery country is the selected country. You can select the scope of use of coupons. If you select all countries, according to the current logic, once the store coupons are set, all countries can see and use them; if you select 'part of countries', only the ones you select Country is available, you can click the Select Country button to select the country. After clicking submit, the store coupon will only be visible to buyers in the country you selected. Instructions for use Step1: Set up country grouping In order to facilitate you to manage limited countries, the function of country marketing grouping has been added this time. You can create a country marketing grouping and manage the countries in the group on the country marketing grouping page. Step2: Setting up the grouping National marketing activities On the store coupons and full discount activities settings page, you can select countries according to the country marketing group you set, or select countries according to the country group defined by the system. Tips: Now you can set full discount and full free shipping for stores in different countries at the same time. If the prompt time conflicts, it may be because you have selected 1 or more duplicate countries in 2 simultaneous events. Country Marketing Grouping The logic of setting up Country Marketing Grouping is similar to that of Commodity Marketing Grouping, which is designed to make it easier for you to manage countries. The overall usage process is as follows: 1.1. Log in to the backend of the merchant and enter "Marketing Activities - Store Activities" at the country grouping entry. There will be a country grouping entry at the bottom of the page, as shown in the figure below: 1.2. Create a country marketing group Step1: Click to create a grouping up to Create 10 national marketing groupings. Step2: After selecting a country or region to create a group, click 'Manage countries in the group' to add a country, as shown below: Add a country: You can click to enter the add country pop-up box to add a country in the group; Delete country: delete Countries support individual deletion, as well as individual deletion after a country is selected. 1. 3. Country Marketing Group Management Manage countries in the group: Click to enter the country group page, and you can add, delete, modify and check the countries in the country group. Rename: The name of the national marketing group can be modified, and duplicate names are not allowed. Delete: You can delete the national marketing group 2. Before setting the coupon type and upgrade point, let’s first understand some of the upgrade points of this coupon: Coupon type and upgrade point New version and old version of the old version of the coupons to receive a new “Coupon Collection Center” display Channels: - Regular collection type: It will be displayed on the product details page, shopping cart and store home page, and it can also be sent through the buyer's meeting. - Coupon collection center: There will be an opportunity to display in the coupon collection center and card package push recommendations, sorted according to the algorithm & Display targeted distribution coupons. Added "IM distribution" distribution channels: - Direct distribution: can be distributed in customer marketing, fan marketing, and interactive games; - IM distribution: can send interactive coupons for the store through buyer conversations Unchanged 2. Create a country-by-country marketing campaign store coupon: Only when the type is receiving type, and the "coupon user scope" is: unlimited, can you create a country-restricted coupon; store full discount: full discount by country The types of activities include full discount and full package discount, and full package shipping itself has the ability to divide countries; store code: It is expected to be launched before August 15, so stay tuned. Specific setting steps: Step1: Select some countries Step2: Select a country There are two country groups: Country Marketing Group: Your customized country group Default: The system default marketing group, classified by continent. Step3: After confirming the country, select the country group or country, and click OK to select it. Display targeted distribution coupons. Added "IM distribution" distribution channels: - Direct distribution: can be distributed in customer marketing, fan marketing, and interactive games; - IM distribution: can send the store coupons through buyer conversations. Change 2. Create country-by-country marketing campaign store coupons: Only when the type is receiving type, and the "Coupon User Scope" is: Unlimited, a country-restricted coupon can be created; Store full discount: full discount by country Types include full discount and full package discount, and full package shipping itself has the ability to divide countries; store code: It is expected to be launched before August 15, so stay tuned. Specific setting steps: Step1: Select some countries Step2: Select a country There are two country groups: Country Marketing Group: Your customized country group Default: The system default marketing group, classified by continent. Step3: After confirming the country, select the country group or country, and click OK to select it. Display targeted distribution coupons. Added "IM distribution" distribution channels: - Direct distribution: can be distributed in customer marketing, fan marketing, and interactive games; - IM distribution: can send the store coupons through buyer conversations. Change 2. Create country-by-country marketing campaign store coupons: Only when the type is receiving type, and the "Coupon User Scope" is: Unlimited, a country-restricted coupon can be created; Store full discount: full discount by country Types include full discount and full package discount, and full package shipping itself has the ability to divide countries; store code: It is expected to be launched before August 15, so stay tuned. Specific setting steps: Step1: Select some countries Step2: Select a country There are two country groups: Country Marketing Group: Your customized country group Default: The system default marketing group, classified by continent. Step3: After confirming the country, select the country group or country, and click OK to select it.

Russian overseas warehouse official distribution

Russian overseas warehouse official product background: Cainiao Ping is a high-quality logistics service launched by Cainiao Network, providing AliExpress consumers with logistics solutions for Russian overseas warehouse orders. Low distribution costs: Cainiao distribution costs have a greater advantage than the overseas warehouse market ;Faster timeliness: Cainiao monitors the fulfillment of orders throughout the entire link, and arrives in Moscow and St. Petersburg in about 1-3 days, and other cities in the first district in about 3-7 days; better service: Cainiao customer service access to handle delivery problem consultation & complaint work orders, Safeguard merchant and consumer experience. Product introduction: Restrictions on the use of this service: 1. Chinese merchants; 2. And the Russian shipping authority is opened; 3. You must order the Cainiao service Order entry: You can click here or log in to the AE merchant background - click transaction - select logistics on the left Service - the first item in the list of logistics services FAQ:Q: How to order the service of rookie matching (commitment or pure matching) in Russian overseas warehouses? A: https://sell.aliexpress.com/zh/__pc/IdkEzg9EQg.htm?spm=5261.14465342.logisticsMessage.1.1a6c4edfY4NXN4 Please note: This service must be ordered first, approved and then configured with the corresponding line, otherwise it will appear card. If you encounter an order card caused by configuring the logistics template first and then reviewing the order, it is recommended that the merchant: first check the order status in the bms system to make sure that the "user did not order" error is reported, and then use the ERP line to push the order to the warehouse operation to avoid repeated pushes. Single shipment. Q: Why the ordering of Cainiao Promise has not been approved? A: Please allow 1-3 working days to wait for the approval of the secondary school. If it fails, please check whether the questionnaire is not provided or the information is incomplete, and please pay attention to the reason for rejection. Q: What should the seller do if the buyer cancels the order? A: 1. When the buyer cancels the order, he needs to intercept the order with BMS first, and he can only agree after the interception is successful. If the interception fails, the buyer's application to cancel the order will be rejected. The interception service is not provided for orders that have been shipped out. You can try to contact the final delivery interception, but the interception is not guaranteed to be successful. If the AE background order status is out of sync, please post in the group @related Xiaoer Q: The difference between commitment and official matching A: - Promise to achieve the transaction order is generated by using Cainiao BMS (Cainiao Merchant Workbench) to automatically push the order to the Cainiao delivery docking warehouse and complete the warehouse and delivery. Goods management. - The official matching product Cainiao only provides delivery services. Merchants need to push orders to the official matching warehouse (to ensure the timeliness of orders, merchants need to push the order in time), the docking warehouse will complete the delivery and delivery, and the merchant does not need to fill in the delivery declaration. . - You can choose one or both of the same store as Promise Delivery and Official Delivery, but the logistics template of a product only supports choosing one of the services of Promise Delivery or Official Delivery. Remember not to choose both! Q: How to get X-day compliance? A: Please read the document carefully https://files.alicdn.com/tpsservice/2acad7a553fa50c31f8f149255bd8e5d.pdf?spm=5261.ams_105534.0.0.5f5e5f96wT4wd5&file=2acad7a553fa50c31f8f149255 Inquire? A: https://cainiao.aliexpress.com/sellerCenter/certificationspm=5261.14465342.logisticsMessage.1.3a904edffHfbvKQ: Is there an additional fee? A: Cainiao's final delivery is charged according to the total actual weight of the package. If the fee is the operation fee in the warehouse, this is not a charge item provided by the rookie, and it depends on the contract between the merchant and the warehouse. Q: What are the billing rules for one ticket for multiple packages? A: It is charged according to the actual weight of the package, but one ticket for multiple pieces is the independent behavior of the merchant. Cainiao's delivery only provides delivery and compensation performance for the corresponding one-vote logistics order. Q: Can the payment account be a US dollar account? A: The Alipay account that needs to be bound, both the US dollar account and the RMB account are supported. Q: How to set up a logistics template? A: You need to wait for the order approval to complete and set up the logistics template, otherwise it will cause a card. Can you choose multiple delivery methods for the logistics template? You can only choose one of the delivery methods and the official match. The logistics template only supports the selection of the promised delivery or the official with one of the subscribed services. Please only check the corresponding logistics products when setting the logistics template, namely: Cainiao Russia Promise Delivery (Overseas Warehouse) or Cainiao Russia Official Distribution (Overseas Warehouse) Q: Does the rookie match meet the X-day standard? A: Yes. Commitment and official distribution service after the order is completed, you must configure an exclusive line to enjoy X-day compliance. For related rights and interests, please refer to https://sale.aliexpress.com/__pc/CdMKxlGMLv.htm?spm=a2g1d.9191945.0.0.62c1567bymcuPCQ: What should I do if the rookie workbench inventory is out of sync? A: Follow the procedure below: 1. Find the staff of the stocking warehouse to check. 2. If 1 does not work, find the rookie service classmate Hai Ke in the official group for investigation, and you need to fill in the form, which is more efficient. The inventory does not match the verification form template. (If the delivery fails, the recipient cannot be reached and the buyer wants to contact the courier company directly) A: First confirm the delivery company DPD contact: https://www.dpd. ru/МТС +7 (910) 440 44 34 Мегафон +7 (926) 440 44 34 CSE contact https://www.cse.ru/+7 (495) 748 7748Q: Consult the rookie matching service of overseas warehouses in Russia (cainiao Commitment to Da or rookie pure match), who should I turn to? A: Overseas warehouse Q&A group (clean up regularly, only one can be added) ru/ Confirm the delivery company DPD contact for the end of the order: https://www.dpd.ru/МТС +7 (910) 440 44 34 Мегафон +7 (926) 440 44 34 CSE contact https://www.cse. ru/+7 (495) 748 7748Q: Who should I contact to inquire about the rookie matching service in the Russian overseas warehouse (cainiao commitment or rookie pure matching)? A: Overseas warehouse Q&A group (clean up regularly, only one can be added) ru/ Confirm the delivery company DPD contact for the end of the order: https://www.dpd.ru/МТС +7 (910) 440 44 34 Мегафон +7 (926) 440 44 34 CSE contact https://www.cse. ru/+7 (495) 748 7748Q: Who should I contact to inquire about the rookie matching service in the Russian overseas warehouse (cainiao commitment or rookie pure matching)? A: Overseas warehouse Q&A group (clean up regularly, only one can be added)

Store coupon introduction

Store coupons are used for store independent marketing. It can be promoted through various channels, and by setting the discount amount and usage threshold, it can stimulate conversion and increase customer orders. Commonly used coupons are collection type, targeted distribution type, and interactive type. 1. Compare the coupon type before and after the upgrade. Upgrade to [Distribution Channel], so that you can clearly know how to use the store coupon. Note: For IM and scene marketing distribution, select [All Targeted Channels] - [Customer Marketing] 2. Set up the tutorial Setp1, Create an activity 1. 1. Log in to the AliExpress background, click "Marketing Activities - Store Coupon", then click "Create Store Coupon", and click here to enter the settings page. Step2. Fill in the basic information of the event Note: After the official promotion channel coupons are set, they may be displayed in the Coupon Center. Step3. Set the details of the coupon. Supplementary description of the scope of use of the coupon. ①Member exclusive can only be seen by buyers of the corresponding level and above. If the platinum level is set, then platinum and diamond buyers can see it, and gold and silver buyers ②The fan-only coupon set by the fan-only coupon can only be displayed in the store page-fan module; the fan module needs to click "shop" and select "shop decoration"-"home"-"edit"; Drag the marketing category "Fans Exclusive Coupon" on the left to the right to support moving up and down. Coupon Applicable Country Setting Guidelines 1) National Marketing Group Entry Log in to the backend of the merchant, enter "Marketing Activities - Store Activities", there will be a country group entry at the bottom of the page, click here to enter the page. 2) Create a country marketing group Step 1: Click to create a group to create a maximum of 10 country marketing groups Step 2: Select a country or region After creating a group, click 'Manage countries in the group' to add a country, as shown below: Add a country: You can click to enter the add country pop-up box to add countries in the group; delete countries: delete countries can be deleted individually, and selected countries can be deleted in batches. 3) Countries in the national marketing group management and management group: Click to enter the country grouping page, and you can add, delete, modify and check the countries in the country group. Rename: The name of the national marketing group can be modified, and duplicate names are not allowed. Delete: You can delete the country marketing group 4) Special note Due to the particularity of some countries (Russia, Kazakhstan, Armenia, Georgia, Tajikistan, Azerbaijan, Belarus, Turkmenistan, Moldova, Kyrgyzstan, Uzbekistan), it is currently not supported Set up country-by-country coupons and full-reduction activities, but you can receive and use other countries' country-by-country coupons and discounted full-reduction activities in other countries. For example: you cannot set up country-specific coupons for Russia; Russian consumers can If you ship to Spain, you will receive a country-by-country coupon from Spain and switch to Russia when placing an order. You can use the store coupon to place an order; Russian consumers can ship to Russia without being able to check the product details. Pages and shopping carts see Spain's full discount activities, but the order is switched to Russia. If the full discount threshold is reached, the system will automatically use the full discount activities available in Spain. Step4. Set the rules for using coupons In the case of to Russia, you cannot see the full discount activities in Spain on the product details page and shopping cart, but the order is switched to Russia. If the full discount threshold is reached, the system will automatically use the full discount activities available in Spain. Step4. Set the rules for using coupons In the case of to Russia, you cannot see the full discount activities in Spain on the product details page and shopping cart, but the order is switched to Russia. If the full discount threshold is reached, the system will automatically use the full discount activities available in Spain. Step4. Set the rules for using coupons

How to apply and use AliExpress business loan?

Qualified sellers can enjoy the AliExpress Business Loan service. The specific opening operation process is as follows: 1. Product entry: Merchant Backstage - Transaction - Fund Account, click "AliExpress Business Loan" 2. Product introduction and application entry: After entering the product introduction page, click "Activate Now" at the top of the page 3. Fill in the application elements: According to the page prompt, upload the front and back sides of the legal representative's ID card, fill in the bank card and the mobile phone number reserved by the corresponding bank, and click Next after verifying the bank card to complete the application. 4. Credit signing: scan the code with the legal representative's personal Alipay, and complete the contract signing on the mobile terminal, waiting for the approval result. 5. Credit management and withdrawal page: After the credit is granted successfully, enter the credit management page, click "I want to withdraw money", and enter the withdrawal application page. 6. Withdrawal application: Enter the amount to be withdrawn and click Next. 7. Withdrawal contract: scan the code with the legal representative's personal Alipay, and complete the contract signing on the mobile terminal to complete the loan. 8. Early repayment entry: On non-repayment days, go to the credit management page (the entry is still merchant background - transaction - capital account - AliExpress business loan), in the "operation column" after the corresponding record of "loan details", click " View” or “Repayment”, enter the manual repayment page, and scan the QR code with the borrowed Alipay to repay. Frequently Asked Questions: Q1: What are the application conditions for AliExpress business loans? Answer: 1) Own an AliExpress store with a good credit record and have been operating normally in the last 12 months; 2) The applicant (borrower) can only be the legal representative of the company; 3) The legal representative's PBOC credit record good; 4) The legal representative is a Chinese citizen aged 18-65. Q2: Our company has many stores, how to apply for AliExpress business loan? A: The AliExpress business loan is approved according to the business conditions of all the stores under your company's name, so you can apply for any store. Other stores under it can no longer initiate an application. Q3: How to activate AliExpress business loan? A: Enter the AliExpress merchant background - transaction - capital account - AliExpress business loan. According to the page prompt, upload the legal representative's ID card, bind the bank card, and scan the code to sign the contract with the legal representative's Alipay mainland account to complete the activation. Q4: How to use AliExpress business loan? A: After completing the activation, click "I want to withdraw money" (if you have cut out the activation process, you can enter again in the AliExpress merchant background - "Transaction" - "Fund Account" - "AliExpress Business Loan"), Fill in the loan amount you need, and use Alipay to scan the code to sign the contract to complete the withdrawal. Q5: What is the amount of AliExpress business loan related to? Will it change? Answer: The AliExpress business loan is based on the comprehensive operation and credit rating of all stores on the AliExpress platform (currently a company has up to 6 stores), and the quota is regularly updated. If your company's overall sales and credit on the AliExpress platform increase, the quota will generally increase. Q6: What is the method of issuing AliExpress business loans? A: In order to make it easier for you to use the funds, the loan will be issued to the Alipay Mainland account of your legal representative (the personal Alipay Mainland account corresponding to the QR code signing), and it will be credited to the account within a few minutes after submitting the application. A single payment of up to 500,000 yuan. Q7: The term and repayment method of AliExpress business loan? A: AliExpress Business Loan currently supports the installment repayment model, and the maximum term of a single loan is 12 months. 12 installment installments: the longest payment term for a single payment shall not exceed 12 months, and the maximum payment term for a single payment shall not exceed 12 months. The repayment date of each installment is 15 days. Depending on the withdrawal date, the number of instalments may be different (generally, if you borrow before the 15th (inclusive), you will be divided into 11 instalments; if you borrow after the 15th, you will be divided into 12 instalments; please refer to the repayment trial balance for details). 6 installments: The repayment date of each installment is on the 15th (for 6 installments of loan orders generated before May 11, the repayment date of the last installment is still floating). Please refer to the repayment schedule for the specific repayment plan. Business Loan supports repayment with loan (no handling fee for early repayment) Repayment method: Automatic repayment: Before 17:00 on each repayment day, the system will automatically deduct the Alipay you signed, without your manual operation. In order to ensure the successful deduction, please recharge to Alipay balance/Yuebao first, and set it up Set as your billing preference. Manual repayment: You can choose to manually repay in advance according to your actual situation. You only need to click "Repayment" on the "Loan Details Page" to repay the loan through Alipay. After manual repayment, the system will automatically generate a new repayment plan (except for full early repayment). Please note: Manual repayment is not possible on the repayment date or after the overdue date. Please deposit sufficient funds in Alipay for automatic repayment. Issuing a settlement certificate: Please call the Shanghai Pudong Development Bank hotline 95528 to inform the customer service that you have applied for an "Alibaba Business Loan", you need to issue a settlement certificate, and follow the guidelines. Q8: If the AliExpress business loan is overdue, will it affect my store's rights and operations? A: At present, the overdue loan will not directly affect your company's store rights and interests. The store can still operate the goods on the shelves normally, but the platform reserves the right to dispose of it. The platform will temporarily freeze your company's Alipay international account after overdue according to the loan-related contract, and it will be automatically unfrozen after the overdue principal and interest are paid off; during the freezing period, the order will be normally released to the Alipay international account, but withdrawal and transfer related operations cannot be performed. Q9: What is the annualized interest rate of AliExpress business loan? A: The current annualized interest rate is about 10%, and it may be adjusted according to the cost of capital in the future. For details, please refer to the interest rate displayed in the contract. Q10: Why am I not authorized to apply for a business loan? A: At present, applying for an AliExpress business loan needs to meet the following basic requirements: 1) Have an AliExpress store with a good credit record, and have been operating normally in the last 12 months; 2) The applicant (borrower) can only be The legal representative of the company; 3) The legal representative has a good PBOC credit record; 4) The legal representative is a Chinese citizen aged 18-65. Please maintain good PBOC credit records and platform operating records. When you have permission to apply, the platform will notify you in time. The legal representative is a Chinese citizen aged 18-65. Please maintain good PBOC credit records and platform operating records. When you have permission to apply, the platform will notify you in time. The legal representative is a Chinese citizen aged 18-65. Please maintain good PBOC credit records and platform operating records. When you have permission to apply, the platform will notify you in time. The applicant (borrower) can only be the legal representative of the company; 3) The legal representative has a good PBOC credit record; 4) The legal representative is a Chinese citizen aged 18-65. Please maintain good PBOC credit records and platform operating records. When you have permission to apply, the platform will notify you in time. The applicant (borrower) can only be the legal representative of the company; 3) The legal representative has a good PBOC credit record; 4) The legal representative is a Chinese citizen aged 18-65. Please maintain good PBOC credit records and platform operating records. When you have permission to apply, the platform will notify you in time.