Malicious?!? Customerservice.aliexpress English language vs chinese(translated to English)

The role and operation method of AliExpress blacklist

AliExpress blacklist is to help AliExpress sellers identify buyers from cheaters and prevent such buyers from continuing to place orders in their own stores.

AliExpress blacklist is to help AliExpress sellers identify buyers from cheaters and prevent such buyers from continuing to place orders in their own stores. AliExpress has launched a custom blacklisting function for sellers. Buyers added to the blacklist will not be able to place orders and pay in your store to help sellers effectively avoid disputes and risks arising from buyer scammers.

how to use

1. Click Historical Customer Statistics and Marketing from the quick entrance on the background homepage. In the Historical Customer Information Statistics page, sellers can view all customers who have made transactions and add a customer to the blacklist.

2. Sellers can choose to blacklist a customer on the order details page.

3. Sellers can remove customers who have been added to the blacklist in the Historical Customer Information Statistics and delete them from the blacklist.

Specific role

1. Prevent malicious buyers from placing orders many times and causing losses to sellers;

2. Effectively reduce disputes and improve the reputation of sellers. How to blacklist

Method 1: Set the blacklisting method through the blackout link.

Click the purchase ID to enter the buyer's information page; get the buyer's "MegmentId" and "Name"; enter this link in the address bar and mark the red "MegmentId" and "Name" with the buyer you need to block.

Method two, custom blacklist

1. From the quick entrance on the background homepage, click "Historical Customer Statistics and Marketing". In the Historical Customer Information Statistics page, sellers can view all customers who have made transactions and add a customer to the blacklist.

2. Sellers can choose to blacklist a customer on the order details page.

3. Sellers can view customers who have been added to the blacklist in Historical Customer Information Statistics and delete them from the blacklist.

How to automatically identify malicious buyers with AliExpress blacklist sharing

The first is to find the blacklist sharing function, click Share All and add it to the blacklist. The principle is introduced as follows: blacklist sharing requires downloading the accelerator and logging in to AliExpress background, and the system automatically detects the status. When you start to perform blacklist sharing, the system accelerator will automatically collect your currently blacklisted customers into the system database.

You can share blacklists with other buyers, automatically identify malicious buyers, so that you are no longer infringed by malicious buyers. Sharing with blacklists can effectively avoid malicious buyers placing orders and keep the store in a better state. Welcome to follow the background questions, see more dry goods, and communicate together. Tips: Because the web version and the APP terminal are not interoperable, you need to download the Hugo APP and log in to receive my reply message when asked questions in the web version. (Source: AliExpress Cross-border Miscellaneous Talk) The above content belongs to the author's personal opinion and does not represent Hugo's position! This article is reprinted with the authorization of the original author, and the reprinting requires the authorization and consent of the original author.

How does AliExpress blacklist work?

E-commerce sellers need to face consumers from all over the world. Each consumer's personality and needs are different. There are gentle and easy-to-talk, as well as inexplicable provocations. This will bring some malicious negative comments, which may come from consumers or competitors. In response to this phenomenon, AliExpress has launched a seller-defined blacklisting function, so how to join the blacklist?

AliExpress blacklist method one

1. Click "Historical Customer Statistics and Marketing" on the background homepage. In the "Historical Customer Information Statistics" page, the seller can see all customers with transactions and add customers to the blacklist.

2. Sellers can choose to blacklist customers on the Order Details page.

3. Sellers can view blacklisted customers in the "Historical Customer Information Statistics" and delete them from the blacklist.

news map

AliExpress Blacklist Method II

Set the method of blacklisting through the blacklisting link. This method can blacklist buyers who have no transactions.

1. Click the Buy ID to enter the buyer's information page;

2. Obtain the buyer's "MemberId" and "Name";

3. Enter the following links in the address field:

Replace the number after "MemberId" and the name after "Name" with the name of the buyer you need to blacklist.

4. Press Enter to confirm and successfully add the buyer to the blacklist. The buyer will not be able to order payment in your store in the future.

Automatically identify malicious buyers through blacklists

First of all, find the blacklist sharing function, click Share All, and join the blacklist.

Principle introduction: To share the blacklist, you need to download the accelerator and log in to the AliExpress background. The system will automatically detect the status. When you start to blacklist sharing, the system accelerator will automatically collect your current blacklisted customer information into the system database. You can share the blacklist with other buyers and automatically identify malicious buyers, so that you are no longer infringed by malicious buyers. The use of blacklist sharing can effectively avoid malicious buyers placing orders and keep stores in good operation.

AliExpress blacklisting function is actually very useful, and blacklisted buyers will not be able to place orders for payment in the seller's store. Sellers can not only actively blacklist users' bad comments, but also prevent bad comments from appearing in the shared database in advance, bringing more protection to their stores.

INDEX

How to complain about malicious buyers?

I. Background: AliExpress's malicious buyer reporting/complaint function has been going on for a long time. Many merchants are willing to report the clues of malicious buyers to the platform to help the platform better control consumers. This function also helps many merchants avoid being troubled by malicious disputes and malicious evaluations. Thank you for your long-term support for AliExpress platform.

What does it mean to report if it fails to report?

Thank you very much for using the platform's reporting function to feedback us what you think is suspicious. Corresponding indicators for cleaning when reporting is established: malicious buyer reporting: malicious disputes - reporting will clean up order dispute rate (service points - disputes over goods not received + wrong goods) evil

How to check what the product is complained about by third-party infringement?

For the complaint of the obligee, you can use AliExpress's main account to directly access the [Appeal Link], and then you can view the reasons and products of the complaint, or initiate a complaint.

How to complain about malicious buyers?

I. Background:
AliExpress malicious buyer reporting/complaint function has been going on for a long time. Many merchants are willing to report the clues of malicious buyers to the platform to help the platform better control consumers. This function also helps many merchants avoid being troubled by malicious disputes and malicious evaluation. Thank you for your long-term support for the AliExpress platform. Of course, we also receive feedback and suggestions from merchants on this function, mainly focusing on hoping to speed up processing, increasing the active identification of malicious buyers and protecting transaction behavior.
Starting from the end of April 2021, we will upgrade the malicious buyer reporting system. On the basis of retaining the original function, the new reporting system optimizes the system and process of the processing link, accelerates the processing speed, improves and optimizes the user experience of merchants' websites, and adds indicator protection. Non-merchant If the reason is not sold, we can directly initiate an order indicator protection application in the background without contacting the second child to apply. If the application is approved, the calculation of not selling the transaction can be exempted.
The new page is "Merchant Reporting Tool Center". In the future, we will also enrich more reporting and protection application scenarios, which is convenient for merchants to use, ensure the merchant's transaction experience and protect the good business environment.
II. Functional entrance:
There is no change for the time being. You can report malicious buyers through AliExpress's background - violations - I want to report -
III. Introduction to the Reporting Tool Center
1. Homepage function
1.1 You can submit a complaint form online by clicking [I want to complain]
1.2 Support complaint record inquiry (6 months)
2. Details of the complaint sheet page
2.1 The complaint scenario not only includes malicious orders, malicious disputes and malicious evaluations before malicious buyers, but also includes new indicator protection - transaction non-sale" and malicious harassment.
2.2 Accelerate the processing links and processes, quickly feedback the reporting results, and give the processing results by 48 hours at the latest.
2.3 Explanation of reporting type: (Reporting once can be supported in each reporting scenario of the same order, but multiple reports cannot be initiated in the same scenario of the same order)
Report abnormal buyers:
· Bad auction order: It is mainly to investigate the account dimension. For example, peer-registered buyer accounts go to peer stores to shoot a large number of malicious competitions. If it is not malicious competition, the report is generally invalid.
· Malicious evaluation: It is mainly for malicious behaviors, such as malicious bad reviews of peer-registered buyer accounts. Because evaluation is a subjective feeling of buyers, normal transactions cannot be reported and established even if the buyer gives bad reviews.
· Malicious disputes: The platform will judge whether it is a malicious buyer based on the overall website behavior of the buyer, and will not be strange for the reasons of the buyer of a disputed order or the wrong evidence picture submitted. After the report is established, the platform will clean the data indicator for a period of time, that is, the non-performing orders caused by the buyer will not be included in the seller's service level indicator, but the bad reviews in the product and store will not be deleted. Please understand.
· Malicious harassment: It is mainly about order dimensions, such as the buyer's non-payment and note of invalid information.
Protection service indicators
· Transaction non-sale: mainly for order dimensions, such as incomplete or invalid buyer's address information, customized commodity buyer's order does not communicate, etc. If the goods cannot be shipped due to this reason, you can choose this scenario to apply for a transaction without selling exemption.
2.3 If the complaint result is established, the order-related indicators will be exempted from liability within 3 days (reporting and reporting malicious disputes is established, the dispute data will be exempted within 3 days)
If the complaint result is not valid, the order metric will not be adjusted. You can click here to view the possible reasons for the report that is not valid.
3. Points to note:
3.1 At present, the reporting tool center does not support repeated submission of complaints in the same scenario, that is, the same order is only supported once in each scenario of [transaction not for sale], [abnormal dispute], [abnormal order placement], [abnormal evaluation] and [mal harasssment].

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What does it mean to report if it fails to report?

Thank you very much for using the platform's reporting function to feedback us what you think is suspicious.
The corresponding indicators of the report will be cleaned up:
Malicious buyer report:
Malicious disputes - the establishment of the report will clean up the order dispute rate (service points - disputes over unreceived goods + disputes over wrong goods)
Malicious order - If the report is established, the transaction will be cleaned and not sold (service points - transaction will not be sold)
Malicious evaluation - If the report is established, the corresponding evaluation content will be deleted (transaction-transaction evaluation)
Application for indicator protection:
Transactions will not be sold - The report will be cleaned and the transaction will not be sold (service points - transaction will not be sold points)
Possible reasons for the inaugurality of the report:
Malicious disputes The report is invalid:
It should be noted that the essence of this process is still to report malicious buyers. If the buyer of the order is normal, but you feel that the launch of the dispute is unreasonable, the submission of information is unreasonable, and the judgment is unreasonable, I'm sorry that this is not the category of malicious buyers and cannot be judged as malicious buyers. ( Editor's warm reminder: Compare our hearts with each other. As buyers, we get a bad experience when shopping on e-commerce platforms, and we may also start emotional disputes, which does not mean that we are malicious buyers.)
Malicious order Report is invalid:
The platform depends on whether there is any abnormality in the overall behavior of consumers on the website, such as batch orders placed by peers, malicious attacks by peers, such as not replying messages, not paying orders, etc., which is not necessarily reported and established, because the overall behavior of consumer accounts is normal, or consumers are not familiar with the operation of the website. Network It takes a lot of effort to expand every new consumer. I hope the seller will cherish every transaction opportunity.
Malicious evaluation The report is invalid:
In e-commerce platforms, it is the right of consumers to publish their own real feelings and evaluations according to their actual shopping experience. Whether it is good or bad, it is the real feelings of consumers. The malicious buyer's evaluation determined by the platform depends more on whether there are overall bad review attacks, malicious competition among peers and other behaviors, so it is possible that the report is invalid. ( Editor's warm reminder: For example, when we shop on Taobao, we are unlucky and get a very bad shopping experience. In anger, we wrote a bad review. This is our right. We are not malicious buyers.)
Merchants can reply on bad reviews, so that other consumers can see the context of the matter and avoid affecting conversion.

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Malicious order prevention and control tool

Dear AliExpress merchant friends: In order to provide a safer trading environment for merchants and avoid potential risks before trading, the platform now launches malicious order prevention and control tools to help merchants place malicious orders, malicious refunds, malicious disputes and other risk scenarios that may exist in business links...

Malicious order prevention and control tool

Dear AliExpress merchant friends,
In order to provide a safer trading environment for merchants and avoid potential risks before trading, the current platform has launched malicious order prevention and control tools to help merchants place malicious orders, malicious refunds, malicious disputes and other risk scenarios that may exist in business links, carry out early warning and prevention and control, improve merchant operation efficiency, and help smooth Taiwan carries out joint construction of risk models.
I. Function introduction
Product link: https://ss.taobao.com/ae#/maliciousOrders/warning
The homepage is as follows: Click "Get Started"
II. Frequently Asked Questions
Q1: What are the definitions and functions of malicious order prevention and control tools?
A1: The malicious order prevention and control tool is based on the risks existing in the business link of merchants: bad auctions, evil retreats, malicious disputes and other risks, providing merchants with a one-stop service platform for store operation risk prevention and prevention and control. It mainly provides merchants with: malicious order risk prevention and control services, including order interception, order warning, risk reporting and other services.
Q2: How to open this permission?
A2: No registration is required. Open the login account in the upper right corner of https://ss.taobao.com/ae#/maliciousOrders/warning and click Use Now.
Q3: Didn't you see anything after logging in?
A3: The system will actively identify whether there are abnormal orders in the store. If abnormal orders are identified, they will be viewed in the malicious order warning list, and the store needs to deal with them in time. If there is no order information after logging in, it means that the system has not recognized abnormal orders for the time being, indicating that the store is in good business status. Follow-up, you can follow the system. All test results.
Q4: What are the specific services provided by the malicious order prevention and control tool at present?
A4: The malicious order prevention and control tool temporarily provides early warning of attack risk identification, and more risk capabilities will be opened up one after another in the future. Please stay tuned.
Q5: In addition to the above risks, can I report other types of risks?
A5: For the time being, only the platform actively identifies abnormal risk orders of output, and store reporting is not supported for the time being.
Q6: What do I need to do when I see an alert order?
A6: When you give your order early warning, you need to verify whether it is a risk. If not, just click Verify Normal; if it is a risk, just click to confirm the abnormality. If the store cannot be verified, you can also click ignore it.
Q7: If it is judged as a risk, what penalties will be imposed on relevant orders and accounts?
A7: For orders determined to be risk, the corresponding indicators will be eliminated (such as automatic closing orders by the system, excluding the transaction non-sale rate, supporting non-delivery, etc.); the buyer's account involved in this order will be warned, restricted purchase, frozen account, etc. based on the seriousness of the risk.

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How to check what the product is complained about by third-party infringement?

For the complaint of the obligee, you can use AliExpress's main account to directly access the [Appeal Link], and then you can view the reasons and products of the complaint, or initiate a complaint.

Is there any defendant in the store infringement?

The violation record can be seen on the background [Violation] page. You can log in to AliExpress account to enter the [Violation] page to view:

When submitting a complaint, why do you prompt me to confirm the unique account of the complainant?

If you have registered an account with the same complainant's name on the intellectual property protection platform of Alibaba Group, and you have submitted the same intellectual property qualification number under two or more accounts, in order to facilitate efficient follow-up and handling of your complaint, you need to confirm the unique account of the complaint. Please provide

How to report infringing products?

If you are the obligee, you can enter the intellectual property complaint system to defend your rights [click here to enter] If you are not the obligee, you can log in to "Violation--I want to report" and select the type of report to complain. After receiving your report, the platform will usually deal with it in about 1 week. You can also log in to "Violation--

How to report the replacement item?

If you find that a merchant's product in AliExpress involves "replacement of goods", you can log in to "Violation - I want to report - Search Cheating" to report (as shown in the figure below).

How to report banned products?

Dear, you can log in to "Violation - I Want to Report" and select "Prohibit Sale Restrictions" to launch a report. After receiving your report, the platform will usually deal with it in about 1 week. You can also log in to [Violation - My Initiated Report] to check the progress. Thank you for your feedback and supervision!

Is there any defendant in the store infringement?

The violation record can be seen on the background [Violation] page. You can log in to AliExpress account to enter the [Violation] page to view:

Does this answer help?

When submitting a complaint, why do you prompt me to confirm the unique account of the complainant?

If you have registered an account with the same complainant's name on the intellectual property protection platform of Alibaba Group, and you have submitted the same intellectual property qualification number under two or more accounts, in order to facilitate efficient follow-up and handling of your complaint, you need to confirm the unique account of the complaint. Please provide the corresponding information according to the system page reminder and upload the unique account statement letter at the upload office of the business license attachment of the complainant's account.

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How to report the replacement item?

If you find that a merchant's product in AliExpress involves "replacement of goods", you can log in to "Violation - I want to report - Search Cheating" to report (as shown in the figure below).

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How to report infringing products?

If you are the right holder, you can enter the intellectual property complaint system to defend your rights [ click here to enter]
If you are not the right holder, you can log in to "Violation - I want to report" and select the type of report to complain.
After receiving your report, the platform will usually deal with it in about 1 week. You can also log in to "Violation - My Report" to check the progress.

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How to report banned products?

Dear, you can log in to "Violation - I Want to Report" and select "Prohibit Sale Restrictions" to launch a report.
After receiving your report, the platform will usually deal with it in about 1 week. You can also log in to [Violation - My Initiated Report] to check the progress. Thank you for your feedback and supervision!

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How to report the replacement item?

If you find that a merchant's product in AliExpress involves "replacement of goods", you can log in to "Violation - I want to report - Search Cheating" to report (as shown in the figure below).

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Introduction to the new online service interface

In the gradual replacement of the original AliExpress Xiaohe interface, the main changes and functions of the new version of the online service interface are introduced as follows:
1. Introduction to the overall interface; 2. Top recommendation area; 3. Shortcut phrases; 4. Self-service query tool use
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- -------------------------------------------------------------
1. Session interface block description: return to the top
1 Announcement area: Daily notification block, you can quickly understand business changes. If you have the latest news, you can click on the right × close; if there is an update in the announcement area, you can still see the message next time you log in, and you won't miss it~
2 Top recommendation area: The second child of the platform business has prepared many high-frequency problems for you. You can click directly to understand.
3 Shortcut phrases: In response to the questions raised by platform merchants, we have concisely practiced some popular words. If you have similar questions, you can directly click to view the answer." "Table-time notification" is also specially prepared for you. In addition to the announcement area, it is also a place to understand the core issues at present.
2. Top Recommended Area: Back to Top
1 Click left and right to move to see more scenes
2 Click to expand up and down to see more questions
3 hot icon highlights high-frequency problems
3. Shortcut phrase: Back to the top
1 Click left and right to move to see more questions
2 Red dot in the upper right corner · Express phrases that are not viewed
3 Click + to upload pictures and more. Because the robot currently has no image recognition ability, if you have pictures that need customer service to confirm for you, please send them to manual customer service after entering the line.
4. Self-service query tool use: Back to the top
At present, the second child of the platform business is constantly optimizing and improving the problem of the robot. By analyzing the daily consultation problems of merchants, some standardized processes and self-help tools are designed, so that merchants can solve problems on the robot side by themselves, avoiding queuing up during the peak period of manual periods, and improving the operation efficiency of merchants.
P.S. More functions and contents are being continuously supplemented. Thank you for your understanding and cooperation.

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Follow-up arrangements for Indian national transactions

Follow-up arrangements for Indian national transactions
Dear AliExpress merchants,

On November 24, India's Ministry of Electronics and Information Technology officially announced the ban on 43 Chinese applications, including AliExpress. For the above reasons, I'm sorry to inform merchants that due to local conditions, you will not be able to continue to provide services to Indian users in the future. The specific arrangements for orders in India are as follows:
1. From November 30, Beijing time (subject to the effective time of the product), the platform will not accept new orders with shipping addresses in India.
2. For orders that have not yet shipped, merchants can decide whether to continue to ship or not.
Tips: At present, the platform has not obtained abnormal logistics conditions for orders to India, such as customs deduction, packet loss, return, etc., but this situation cannot be ruled out. If the goods are detained, lost and returned due to abnormal logistics, resulting in the inability of consumers to receive the goods, the merchant still needs to bear the risk of loss of the corresponding goods | loss of payment.
At the same time, the platform considers force majeure factors. If the merchant does not deliver the goods, please take the initiative to contact the consumer, please cancel the order, and cancel the order for this scenario. Whether it is the consumer or the merchant, it is not included in the transaction or sold. If the consumer cannot be contacted, after the order timeout is closed, the platform will count weekly and conduct the transaction. No disclaimer processing (only orders placed after November 1st (inclusive) by the disclaimer system and placed with an order address in India).
3. Orders with delivery time before November 30 and are still in transit will be refunded to consumers in full if they initiate a dispute over the receipt of goods, and if the logistics is normal and the time limit is not properly delivered. If the destruction or return is caused by customs clearance, the platform shall determine whether the consumer, seller or local policy reasons shall be determined according to the evidence provided by both parties.
4. Orders that have been shipped and properly placed, if consumers initiate a dispute over the wrong version of the goods, they will be handled according to the existing process of the platform.
Attachment: If consumers inquire about the problem that the order cannot be shipped, merchants can refer to the following to reply to consumers.
Dear customer,
We are sorry to inform you that service is not available to your location due to local conditions at present. If the conditions change, we will provide further updates.
Dear customer,
Thank you for your enquiry.
We’re sorry to inform you that due to local conditions, the provision of services to your location i s currently unavailable. We will provide further customer updates should the condition change. Please accept our sincere apologies for any inconvenience caused.
Thank you for your attention and support to AliExpress.
AliExpress
Relevant in-station letters, merchants can click here to view
FAQ:
Q: Why do Indian buyers report errors when placing orders?
A: On November 24, India's Ministry of Electronics and Information Technology officially announced the ban on 43 Chinese applications, including AliExpress. For the above reasons, Indian buyers are not supported to place orders for the time being.
Q: Should I continue to send it to India?
Answer: 1. Starting from November 30, Beijing time, the platform will not accept new orders with shipping addresses in India.
2. For orders that have not yet shipped, merchants can decide whether to continue to ship or not.
Tips: At present, the platform has not obtained abnormal logistics conditions for orders to India, such as customs deduction, bag loss, return, etc., but this situation cannot be ruled out. If consumers are unable to receive goods due to abnormal logistics, packet loss, and return, merchants still need to bear the risk of loss of corresponding goods | freight loss.
Q: What should I do if the delivery timeout of Indian orders?
Answer: The platform considers force majeure factors. If the merchant does not deliver the goods, please take the initiative to contact the consumer, ask the consumer to cancel the order, and cancel the order for this scenario. Whether it is the consumer or the merchant, it is not included in the transaction or not sold. If the consumer cannot be contacted, after the order timeout is closed, the platform will count every week to make a transaction without selling. Responsible processing (only orders placed after November 1st (inclusive) by the disclaimer system and placed with an order address in India). The platform will process transactions centrally every Friday without selling exemption, but the data will be delayed for 2 days, and the delayed data will be processed on Friday of the second week.
Q: Why are there no exemptions for unshipped orders sent to India?
Answer: If the merchant does not deliver the goods, please take the initiative to contact the consumer, ask the consumer to cancel the order, and cancel the order for this scenario. Regardless of the reason of the consumer or the merchant, it is not included in the transaction or not sold. If the consumer cannot be contacted, after the order is closed overtime, the platform will count weekly and carry out the transaction without sale exemption (under the exemption system only). Orders with orders after November 1st (inclusive) and placed with an order address in India). The platform will process transactions centrally every Friday without selling exemption, but the data will be delayed for 2 days, and the delayed data will be processed on Friday of the second week. If you find any omissions, please contact us for feedback.
Q: Will packages in transit be risky?
Answer: Orders that have been shipped and are still in transit shall be processed according to the current normal transaction process. If the consumer initiates a dispute over the receipt of the goods, and if the logistics has not reached the time limit, the full refund will be given to the consumer.
Q: If the package is returned/destroied due to the Indian ban, will the platform refund the buyer in full?
Answer: If the destruction or return is caused by customs deduct, the platform will determine whether the consumer, seller or local policy reasons shall be determined according to the evidence provided by both parties. If there are local policy reasons, the buyer shall bear the import risk.

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how to pay for the refund of disputes due to worry-free logistics reasons?

the platform shall bear the responsibility for refunds in disputes caused by the following issues:
1. the goods are still in transit (exceeding the time limit / the goods are lost);
2. the waybill number caused by logistics reasons cannot query the logistics information;
3. the situation that the logistics provider sends the wrong address
payment limit:
successful logistics orders created since august 31, 2020 beijing time:
1) SELECT THE VALUE GUARANTEE UPGRADE SERVICE AND PAY THE CORRESPONDING SERVICE FEE FOR THE LOGISTICS ORDER PARCEL COMPENSATION UP TO 3000RMB (SUBJECT TO THE ACTUAL LOSS);
2) IF THE LOGISTICS ORDER OF THE VALUE GUARANTEE UPGRADE SERVICE IS NOT SELECTED, THE MAXIMUM COMPENSATION FOR ALL COUNTRIES AND COMMODITY CATEGORIES SHALL NOT EXCEED 300RMB (SUBJECT TO THE ACTUAL LOSS), AND THERE IS NO LONGER A SPECIAL CATEGORY AND A NATIONAL 800RMB COMPENSATION CEILING.
for details, please click here
seller accountability platform does not pay, for example:
1) the seller delays the delivery, and the goods do not arrive at the warehouse within 5 working days from the creation of the logistics order;
2) the seller filled in the wrong waybill number;
3) the seller filled in the wrong address;
4) the seller does not ship in the agreed manner, for example, the buyer chooses the priority service when placing an order, and the seller replaces it with a standard service without authorization;
5) the time limit promised by the seller is shorter than the time limit promised by worry-free logistics (for example, the time limit time promised by the worry-free logistics standard service to russia is 35 days, but the seller chooses the logistics delivery commitment to
the time limit in russia is 25 days, and the final order is shipped using worry-free logistics standard logistics. the buyer initiates a dispute due to the failure to receive the goods within 25 days, and the platform does not pay compensation)
remark:
during the trading period of sudden irresistible events (such as earthquakes, floods, explosions, etc.), the platform will make a comprehensive judgment on whether the order caused by the event is dare to use the rules of daring to compensate according to the specific circumstances of the force majeure event, and the specific judgment and scope shall be subject to the platform announcement.

Customer Service > General Service > Customer Management

Definition: Count the buyers who have placed orders in the store, the country, the order, payment, the number of refunds and the amount.

Cautions:

[1] Users with VIP1 annual fee and above can only use it. Free/VIP1 monthly fee version users view and display 6 lines of sample data by default, which is not real information!

[2] At present, only Wish, AliExpress, eBay and Amazon are supported!

[3] You can check [Exclude My Blacklisted Users]. After checking, the blacklisted user information will not be displayed!

[4] Data with a maximum history of 90 days at present!

[5] Support exporting reports, but there is no final order time for export, number of refund orders, refund amount!

Operation process:

[Customer Service-Customer Management-Filter Criteria-Click Save Rules-Custom Rule Name-OK-Then you can directly select Save Rules-View/Export Data]

Note: 1 Buyer account: Show the buyer ID + recipient name

2 Last order time: the order time displayed on the order list page

OCR:

Store, private

*ERW EMERP

General service

Account management

Blacklist

Common Responses

Message template

Help manual

Home page

Give birth to

Order

Customer service

Purchase

General service

Current Location: General Service

Account management

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All customers

Rule management (1)

All customers

Rules-

1 Bai Yonghuo?

@ Wish

Y VISNEY (wish)

Country region: all population

Mouth, United States

Mouth, Spain

Italy

Mouth, Canada

Mouth, Holland

Number of orders placed:

115

Order amount:

Blacklist Library: Exclude my blacklisted users

(Time screening: _past 1 day

In the past seven days

In the past 30 days

The past 90 days

Sift

Save rules.

-Explanatory! Platforms currently supported: wish, AliExpress, ebav, Amazon

Storehouse

Logistics

Data

Financial affairs

Common Responses

Message template

Fuxiu.

Rule name

Name: 4

Brazil

Certain

Cancel

Buyer's account number

National region

Vx07mnrq86

M7dzx@mark

United States

Etplace.amaz

On.com (dan

N myers)

Order amount ($)

Fifteen point nine eight

Number of orders placed

Payment amount ($)

Fifteen point nine eight

Odds of payment

0.00

Refund amount ($)

0.00

View Help

Kou Australia Kou Japan

Single

Number of refund orders Last order time

0 2018-09-06 23:42

Karma reports Yi.

Store account number

Store, private

*RAN EMERP

General service

Account management

Blacklist

Common Responses

Message template

Help manual

Home page

Product

Current Location: General Service

Template type:

Tong Bu

Search content:

Delete in bulk

Order

General service

Shipment reminder

Template name

Customer service

Take purchase.

Storehouse

Logistics

Data

Bribery

Customer Management Blacklist°

Mellow

Message template

AUTOMATIC REMINDER

Payment message

Automatic evaluation

Full name of Russia and Africa

Extend knowledge and borrow.

Logistics News

Seek

New template

Template type,

0 Shipment Reminder

◎Automatic reminder

◎Automatic evaluation

0 payment message

◎Full name of Russia and Africa

◎Delayed delivery

◎Logistics News

◎Arriving to be picked up, 0 has been signed for, 0 delivery failed, 0 transportation is too long, 0 logistics is abnormal

OeBay*teM

Certain

Cancel

Urea.

Eight hundred and sixty-six pieces

1113

JUMP

Creation time

2021-08-27 10:39:08

2021-08-09 10-47-17

2021-07-01 21:04:18

2021-06-18 10•43-14

021-06-07 0-47-50

View Help

New template

Every 0 items,

Operate

Edit

Cut out

Edit

Cut out

Edit

Cut out

Edit

Cut out

Edit

Cut out

Arrive at Pending - New Template

Template name:

Test template

Send criteria: When "Order Logistics Status" is updated to "Arrival Pending Pickup"

Special condition: mouth Send only the order amount: 1

Only some country orders are sent:

United States

Send after day.

USD order (Note; do not fill in the default full amount)

Choose a family and fight against it.

Send content:

#Buyername#your package has arrived. Hurry to get it!

Insert Variable: Order Number "Buyer Name 1 Waybill Number Logistics Method Order Time Order Amount Receiving Address Cross-Website

Key translation

Bowl fix

Cancel

Shop, Xiaodong

SERINEMERP

Home page

Product

Order

Customer service

Logistics News (9)

To be picked up.

Logistics anomalies

Purchase

Storehouse

Logistics

Data

Financial affairs

It has been signed for delivery and failed to be transported for too long.

Service.

Logistics News

Arrive for pickup.

Have been signed for

Failed delivery

Transport too long.

Logistics anomalies

Help manual

Current Location: Logistics News>

Platform channels:

Arrive for pickup.

-Explanatory! Enable [Cow

Select the template:

Bulk operation,

View Help

Send criteria:

Special conditions:

Send content:

Test template

Do not use templates

123

Buyers pick up by themselves

Arrive for collection.

1 Liu test template

Send after day.

USD's list (juice)

It's time to get your package!! #Orderld# #buyerName# #address#

>1/1 | 30 articles per page,

Open a cottage.

Open

Insert Variable: Jiangdan Number Buyer Name Waybill Number Logistics Method Order Time Jiangdan Amount Receiving Address Tracking Website

Key translation (

Preserve

Shut

Customer Service > Intelligent Customer Service > Automatic Evaluation (eBay, AliExpress, Shopee)

Definition: Set rules, automatically evaluate eligible orders, and avoid sellers logging in to the background to operate manually.

Caution:

[1] At present, only AliExpress, eBay and Shopee platforms are supported!

[2] AliExpress and eBay platforms, all stores add up to 50 pieces a day in the free version, VIP1 supports sending 1,000 pieces, VIP2 and above, without limiting the specific number!
Shopee platform must open VIP1 and above to use the automatic evaluation function!
VIP specific fees and services introduction: https://www.dianxiaomi.com/user/vipInfo.htm? ref=navi

[3] If there is a dispute over the order, it will not be automatically evaluated!

[4] Evaluation content character restrictions: eBay platform - 80 characters, AliExpress platform - 500 characters, Shopee platform - 1000 characters!

[5] Execute it once every 2 hours. If the order is synchronized to the secretary and meets the conditions, it will be automatically evaluated!

[6] It has been sent today, showing the number of orders that were automatically evaluated successfully on the same day. Clicking on the number shows the order information of all successful evaluations in history!

Operation process:

Step 1: [Customer Service-Automatic Evaluation-Select Platform-Single/Batch-Open]

Step 2: [Set evaluation conditions - add evaluation content - confirm]

Different platforms set up different evaluation conditions, please refer to:

I. AliExpress:

Note: 1 If you add an automatic evaluation template in [customer service-message template], you can directly drop down to select the template, quickly refer to it, and save it.
The process of adding templates can be used for reference: https://help.dianxiaomi.com/pre/getContent.htm? id=1003

2 [Evaluation Conditions] You can choose to review all orders waiting for the seller, or review them according to the buyer's evaluation. If the buyer has not evaluated for more than a few days, it will also be reviewed.

3 [Evaluation Content] The corresponding review content can be set according to the buyer's evaluation of different stars.
The review content also includes the evaluation star rating and text information. Each star rating content can be added up to 10 items, and one can be randomly selected per evaluation.

4 [Evaluation Content] Limit 500 characters, and URL information cannot be added!

II. eBay:

Note: 1 If you add an eBay automatic evaluation template in [customer service-message template], you can directly drop down to select the template, quickly refer to it, and save it.
The process of adding templates can be used for reference: https://help.dianxiaomi.com/pre/getContent.htm? id=1003

2 [Evaluation Conditions] You can choose to evaluate when you receive a positive evaluation from the buyer, when you receive the buyer's payment, when you deliver the goods, and when the buyer places an order.

3 [Evaluation Content] Limit 80 characters and add up to 10 items. Each evaluation, randomly select one.

III. Shopee:

Note: 1 If you add an automatic evaluation template in [customer service-message template], you can directly drop down to select the template, quickly refer to it, and save it.
The process of adding templates can be used for reference: https://help.dianxiaomi.com/pre/getContent.htm? id=1003

2 [Evaluation Content] According to the buyer's evaluation of different stars, the corresponding review content can be set.

3 [Recomment content] cannot exceed 1000 characters. Each star review can be added up to 10 items, and one can be randomly selected per evaluation.

Frequently asked questions:

Q1: How to view the evaluation results?
A1: [Customer Service-Automatic Evaluation-View the number of bars sent today. Click on the number to view all the evaluated order information in history]

Q2: Why does the automatic evaluation prompt that the store has expired and has been regranted, and the page or the prompt?
A2: 1. Authorization expiration prompt will only disappear until the next program is executed
2. If you have completed the reauthorization, the next time the program is executed, the message will be sent normally, and the prompt will disappear.

Q3: Will the buyer rate it again if he changes the evaluation?
A3: An order will only be executed once and will not be evaluated again.

Q4: AliExpress automatically evaluates, and only when it sets five stars can it be automatically evaluated. Why does the buyer only evaluate one star and automatically evaluate it?
A4: Verify whether the evaluation of different products in the order is different. As long as one of the product reviews is 5 stars, it will be automatically executed.

Reason Reason AUTOMATIC REMINDER = • Support eBay only After setup, it will take effect for subsequent orders, and existing orders will not be executed. 3. Abnormal store authorization status The free version and VIP send different quantity limits, which have exceeded the limit. 15. Orders that do not meet any rules and conditions will not be executed. Payment message Reasons for the final effect of intelligent customer service and logistics messages Automatic evaluation 1. • Support AliExpress, eBay Orders with disputes will not be automatically evaluated. 3. After setting, it can only be executed for 2 hours and the order must be synchronized to the store secretary. 4. Default receiving period + extended receiving period, no more than 120 days 5. Abnormal status of branching in the store Six, The free version is different from the VIP sending quantity limit, and it has exceeded the limit. 17. Orders that do not meet any rule criteria will not be executed. Late shipment Shipment reminder • Wish, eBay only 2. If you don't click on the delivery page, it won't be executed. • Store authorization status rises • The free version and VIP send different quantity limits, which have exceeded the limit. 15. Wish orders will be reminded by clicking virtual delivery, and clicking on delivery again will not be reminded; eBay order point will only be shipped. Will remind Logistics News 11. Support eBay only 11. The • Support eBay only 2. After setting up, it will take effect on subsequent orders, and existing orders will not be executed. 12. After setting up, it will take effect for subsequent orders, and existing orders will not be executed. 3 After setting up, the new order will be synchronized to the secretary and will not be executed until it is in the paid status. The number of days of sending condition cannot be set for more than 100 days. 4. Abnormal store authorization status 4 • Store authorization status is abnormal 15. • The free version is different from the VIP sending quantity limit, and it has exceeded the limit. , the free version and VIP send different quantity limit, which has exceeded the limit. 6. Orders that do not meet any rules and conditions will not be executed 16. Orders that do not meet any rule criteria will not be executed. 1. Support eBay only 2. Under the tracking of the store secretary's logistics and the status is arrival to be picked up, signed for delivery, delivery failure, long transportation, goods Stream abnormal state will only be sent. 13. Abnormal store authorization status , sending frequency hourly 5. After setting up, it will take effect for subsequent entry orders. 16. Orders that do not meet any rule criteria will not be executed.

Store, private *RAWERERP AliExpress customer service Dispute management (0) EXTEND RECEIPt Buyer cancellation Home page Give birth to Order Customer service Purchase Storehouse Logistics Data Facework. Current position: Customer Service, AliExpress Dispute management Extended receipt Buyer cancellation Store account number: All two Store Xiaotao test store Search Type: Order Number Buyer's name Search content: Seek Advanced Search Status of disputes: all (1) Waiting for response (0) Dispute negotiation (0 Platform intervention (0) Waiting for the buyer to deliver the goods (0) Waiting for you to receive the goods (0) After-sales treasure external science (0) View Help ETAt(1) AliExpress returned to a clear dispute state at the end. The dispute state is judged by the secretary according to the historical communication of the dispute. It cannot guarantee complete accuracy. Please refer to AliExpress's background status as the criterion. Article 1-1, 1 of 1 Disputed products Order number: Total Amounts State 111 * 1 USD 0.01 USD 0.01 The dispute is under handling. 3 Synchronization disputes >> One/1 100 v per page Time Operate Store: Store Secretary Test Store Order time: 2018-04-18 21:07 (4 Deal with disputes. Shipping time: 2018-04-18 21:11 View details Dispute begins: 2018-04-18 23:26

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Malicious?!? Customerservice.aliexpress English language vs chinese(translated to English)

The role and operation method of AliExpress blacklist

How does AliExpress blacklist work?

I. Background:

II. Functional entrance:

III. Introduction to the Reporting Tool Center

1. Homepage function

2. Details of the complaint sheet page

The corresponding indicators of the report will be cleaned up:

Possible reasons for the inaugurality of the report:

2. Top Recommended Area: Back to Top

3. Shortcut phrase: Back to the top

4. Self-service query tool use: Back to the top

Relevant in-station letters, merchants can click here to view

FAQ:

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