EXAMPLES
Order 1: FINISHED ON 16-06-2021 ➡️ SAME DAY AS I OPENED DISPUTE!
Take a good look at the first picture
Here you can see 1 dispute was opened on 6 JUNE! AND THE OTHER ON 21 JUNE
Order 2: FINISHED ON 15-06-2021
WHAT DO THESE 2 EXAMPLES HAVE IN COMMON
- Immediately after ordering the seller asks to pay extra shipping fees .
- When you refuse they will simply fill in a tracking number from an other customer living in the same country.
So they simply do not adjust there prices as needed ,and they ask you as a customer to
Cancel the order and take the blame for it .we all know cancelling orders will not have a positive
Effect on your account.
It's ironic
There is no money for shipping,but they do provide you with tracking numbers of buyers with orders that can be fully tracked allong the way. ( not the cheapest delivery )
10 Day delivery even in these examples.
Because they both are orders that have aliexpress standard shipping set as there shipping method.
So no matter what...
AliExpress guarantees worry free shipping 💯% seller protection.
When orders arrive with this shipping, they will be automatically marked as finished 3 days after the tracking information shows delivered.
If the buyer has not allready confirmed the delivery himself offcourse.
So exactly as in all issues , the sellers break a hole list of rules ..
And Aliexpress supports them and protects them completely.
Why?
Because this is a guarantee Aliexpress provides to the sellers.
IF YOU DARE TO USE .... I DARE TO COMPENSATE...
Why do i say support
Well , because they go through a hole lot of trouble to be able to judge the dispute as INVALID,
when the truth according to their own rules would judge this as valid.
The main point is they GUARANTEE sellers will not encounter capital losses ..
NO MATTER WHAT MUST BE DONE.
FRAUDULENT CHANGING OF DISPUTE DATA IS ONLY 1 OF THEM.
I WILL PROOF MUCH MORE OF THESE ACTIONS LATER ON.
But it's still pretty disturbing they go through all of this trouble only to steal a simple 3-4€ from a buyer!
- Order Number:
- 8132486463026600
- Status:
- Finished
- Reminder:
- If you have already confirmed receiving your order, but you are not happy with the quality of the items or you have actually not received anything at all, then you can still open a dispute up to 15 days after confirming "Order Received".
Logistics Information:
| International Shipping Company | Tracking Number | Remarks | Details |
|---|---|---|---|
| AliExpress 无忧物流-标准 WORRY FREE SHIPPING A year ago there would be a link to track this in the destination country!!! Where you could instantly See the real address your order got delivered!!! But they rather hide this now to judge invalid Accurately delivered to the buyer's address!! | |||
| View Delivery Detail* What's AliExpress Shipping ? | |||
- Kristien Bessemans
- Groenhof 42
- Gingelom, Flanders, Belgium
- 3890
- 0472633527
- +32-
| Product Details | Price Per Unit | Quantity | Order Total | Status | |
|---|---|---|---|---|---|
Payment Received:
leave feedback for logistics service  LD211446355BE   Order information | ||||||||
Delivered
CN
BE Customs
Gingelom
Tracking details
K****************s, 047****527
Groenhof 42, Gingelom, Flanders, BE, 3890
2021-06-10 12:12
GMT+8
Delivered
Delivered
2021-06-10 08:11
GMT+8
Delivering
Parcel at destination office for final delivery
2021-06-08 15:19
GMT+8
Received by the delivery company
2021-06-05 07:42
GMT+2
Arrived at destination country
2021-06-03 22:00
GMT+8
Departed country of origin
2021-06-01 11:08
GMT+8
Accepted for linehaul transportation
2021-06-01 09:32
GMT+8
Dispatched from sorting center
2021-05-31 23:22
GMT+8
Arrived at sorting center
2021-05-31 20:58
GMT+8
Parcel dispatched
User Experience Compensation
- Nov 18, 2021Process Initiated
- In progress
- Nov 18, 2021Verification failed:
- Order No:
- 8132486463026600
- Dispute Reason:
- Package sent to a wrong address
- Status:
- Dispute Finished Refund EUR € 0,00
- Reminder:
- You and the seller did not reach an agreement. The refund amount will be based on the previous solution.
- AliExpress' Judgment
(AliExpress' Judgement Details)Purchase Protection is running out, but package is still in transit Invalid
Evidence
Order Details
- Order NO.:
- 8132486463026600 (View Detail)
- Order Total:
- EUR € 3,01
- Order Date:
- May 22, 2021
- Comments:
- Shipping Address:
- Groenhof 42 Gingelom Flanders BE 3890
Product Details:
Dispute History
Buyer Kristien B.
Seller
May. 23 2021 | |
May. 31 2021 | Seller shipped order
|
Buyer requested a refund
| Jun. 21 2021 |
Jun. 21 2021 | |
Logistics
| |
Buyer uploaded evidence
| Jun. 21 2021 |
Buyer uploaded evidence
| Jun. 21 2021 |
Jun. 21 2021 | |
AliExpress' Judgment
| |
Jun. 21 2021 | |
AliExpress Processing the Proposal
| |
Dear Kristien B.,
The dispute (order id: 8132486463026600 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=7100546017806600> to check the details.
The package has accurately delivered to buyer's address. Hope you can check with shipping company to check the package location and confirm your family members or neighbors if they signed the package in the name of you. Under this condition, we will release the full payment to the seller. We apologize for any inconvenience caused. Your understanding will be highly appreciated.
| Problems with the order | Judgement from AE | Invalid Reason |
|---|---|---|
| Purchase Protection is running out, but package is still in transit | Invalid | We're really sorry for what has happened and we totally understand your feeling. As shipping information shows package delivered and you didn't provide us with valid evidence to prove you haven't received the package, we assume you have received the package and will release full payment to seller accordingly. |
| Package Information | ||
|---|---|---|
| AliExpress Shipping | LD211446355BE | Delivered |
Final resolution: Full Payment Release
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Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
--------------------------------------------
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ORDER FINISHED:
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