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Notice of change of platform logistics line carrier

(Continuous update)

 

Dear merchant,
Hello, due to the global impact of the epidemic, special lines in some countries and regions have experienced delay in timeliness or temporary shutdown of services. In order to ensure the accuracy of your cargo information, the platform will pay close attention to the impact of the epidemic on logistics, quickly adjust according to the specific situation and notify merchant partners as soon as possible, and everyone will work together to tide over difficulties.

 

I. Logistics time limit and transportation scope adjustment:

1. Maritime and ground transportation services:

     The transshipment timeliness and carrier range have little impact, and it is recommended to use.

2. Express delivery service:

1) Time limit impact:

  • ON SEPTEMBER 18, 2021, THE GLOBAL 3C & GENERAL CARGO LINE WAS LIMITED TO 20KG/TICKET. DUE TO THE BACKLOG OF GOODS ON THIS LINE, THE ESTIMATED TIME LIMIT HAS BEEN ADJUSTED TO 10-16 WORKING DAYS.
  • On September 15, 2021, due to the impact of the epidemic, the worry-free DHL dedicated line is expected to increase the cabin by 2-4 working days, so the time limit of the line will be adjusted to 9-16 working days.
  • On August 27, 2021, due to the repeated reduction of international flights caused by the domestic epidemic, which caused air transportation capacity shortage, the scheduling and transshipment time limit of UPS, FedEx and HKUPS will be extended, subject to the actual shipment of the service provider. Please know, and please also arrange your cargo delivery plan in advance.
  • Global 3C small package special line and global general small package special line: Due to the impact of heavy rain in Henan, the time limit for Zhengzhou warehouse entry and exit is expected to be extended by 3-5 working days.
  • For goods with high timeliness requirements, it is recommended to use express door-to-door service.
  • Philippines: The epidemic has intensified, and new local security measures have been implemented for prevention and control, resulting in delays in customs clearance in destination countries, backlogs of goods, and a certain degree of timeliness delays in goods sent to the Philippines by international express.
  • Finland: From June 1st to June 23rd, 2021, some orders of the Golden Sheep City FedEx Special Line, the Global Beauty Makeup Special Line, and the Worry-free 3C & Cosmetics Special Line will be delayed in the customs clearance time limit of the destination country.
  • Chile: TAX ID and recipient's mailbox need to be added to import invoices. Please also display them on commercial invoices to avoid affecting customs clearance efficiency and delivery.

    2) Warehouse-to-door service headway collection/warehouse impact:

  • Deppon Collection Service: Restore 1 Panyu District: Luopu Street; 2 Liwan District: Hailong Street, Lingnan Street, Chongkou Street, Dongsha Street, Chajiao Street, Baihedong Street, Zhongnan Street, Shiweitang Street, Dongyu Street, Huadi Street, Lingnan Street, Hualin Street, Shamian Street, Longjin Street, Rainbow Street Road; 3 Haizhu District: Changgang Street, Xingang Street, Shayuan Street; 4 Longgang District: Yuanshan Street, Henggang Street Pick-up and Delivery Service. Shut down Yunnan Ruili pickup and delivery service.
  • SF Collection Service: Increase door-to-door collection service in Xi'an; resume the pick-up service of some outlets in Liwan District, Guangzhou, East Village, Panyu District, Guangzhou, Yantian District, Shenzhen, and Tashkurgan County, Xinjiang.

    3) Adjustment of express line carrier range:

Affected by the epidemic, the position of the transporter is limited. In order to ensure the certainty of the capacity, if the platform UPS, FedEx, HKUPS and HKDHL lines are insufficient on the same day, the platform will temporarily stop displaying the line to avoid the backlog of shipments. Moreover, merchants can choose other channels to ship or inquire about the line the next day before placing an order. Please understand.

  • UPS: On September 30, 2021, Jin United Fertilizer suspended UPS's ordering service due to warehouse adjustment. Starting from October 12, 2021, UPS suspended its services to Tonga due to the suspension of flights in destination countries.
  • China-Europe Railway Dedicated Line (DDP): On October 9, 2021, Jinlian Xiamen warehouse resumed receiving services. Affected by the epidemic in Fujian Province, Jinlian Xiamen warehouse receiving service was closed on September 18, 2021.
  • Sino-US Clippers (DDP): On October 9, 2021, Jinlian Xiamen warehouse resumed receiving services. Affected by the epidemic in Fujian Province, Jinlian Xiamen warehouse receiving service was closed on September 18, 2021.
  • Sino-US Haipai Special Line: September 16, 2021, Guangzhou warehouse receiving service will be added.
  • Wuyou Zhiti & General Cargo Line: October 19, 2021, Brazilian shipping services will be suspended. South African shipping service will be suspended on September 6, 2021. On September 4, 2021, the following countries or regions added shipping services: Bulgaria, Czech Republic, Estonia, Hungary, Lithuania, Slovenia, Argentina, Bolivia, Brazil, Ecuador, Guatemala, Trinidad and Tobago, Bahrain, Burkina Faso, Cameroon, Djibouti, Kazakhstan, Nepal, Oman, Pakistan, Qatar, Sri Lanka, Uzbekistan, Zambia, Belgium, Austria, Denmark, Luxembourg, Norway, Portugal, Sweden.
  • Worry-free DHL (former multi-dimensional general cargo line), Japan-South Korea special line (former multi-dimensional Japan-South Korea special line): New multi-dimensional Shanghai warehouse.
  • Worry-free FedEx Special Line (formerly Golden Sheep City FedEx Special Line): Closure of Saint Gileban, Maldives, Reunion, Kazakhstan, Greenland, Madagascar, Lebanon, Lithuania, Dominican Republic, Tunisia, Republic of the Congo, Faroe Islands, Mozambique, Bozwana, Al Algeria, Uzbekistan, Nepal, Tanzania, Congo, Kenya, Pakistan, Afghanistan, Nigeria, Mauritius, Peru, Bahrain, Uganda, Albania, Chad, Ghana, Costa Rica, Sri Lanka, Senegal, Republic of Moldova, Qatar, Oman, Morocco Logo, Saudi Arabia, Ukraine, Kuwait, Azerbaijan, Russia, Belarus, Argentina, Brazil, India, Indonesia, Chile, Ecuador, Turkey, Philippines, Guadeloupe, Martinique, Venezuela, Myanmar.
  • DPEX: Starting from July 20, 2021, UK shipping services will be closed. Affected by the epidemic, Cambodian flights have been greatly reduced, and the shipment and timeliness of goods will be greatly affected. If there is an emergency package, please choose other delivery methods as appropriate.
  • Global Heavy Goods (DDP): On October 9, 2021, Jinlian Xiamen Warehouse resumed receiving services. Affected by the epidemic in Fujian Province, Jinlian Xiamen warehouse receiving service was closed on September 18, 2021. Increase the receiving services of Guangzhou warehouses and Xiamen warehouses; add shipping services in Sweden, Finland, Austria, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, the Czech Republic, Poland, Croatia, Slovakia and Slovenia; close shipping services in Australia and Canada. Adjust the weight and size limit of the line, and the minimum billing weight of a single ticket is 12kg, and if it is less than 12kg, it will be billed as 12kg.
  • Worry-free 3C& Cosmetics Special Line: Close Germany, Belgium, Luxembourg, Austria, Czech Republic, Denmark, Hungary, Netherlands, Poland, Slovenia, Slovakia, France, Portugal, Bulgaria, Estonia, Italy, Lithuania, Latvia, Spain, Finland, Sweden, Greece , Croatia, Switzerland, Romania, San Marino, Vatican, Ireland, Norway, Cyprus, Malta carrier services.
  • Octopus throw-free special line: close British shipping services.
  • Global Beauty Personal Care Line: Luxembourg's shipping services will be closed due to the latest regulations of Luxembourg's local customs "banning the import of cosmetics".
  • European and American general cargo lines: close Japanese shipping services (recommended to use the "multidimensional Japanese and South Korea special line" to deliver to Japan); add Luxembourg and Czech Republic shipping services, temporarily close Sakhastan, Armenia, Cyprus Turkey, Israel, Armenia, Kazakhstan, Latvia carrier services. Due to the change of supplier warehouse, the original freight template configuration includes the following five warehouses (Vietnam Dongguan Nancheng Warehouse, Vietnam Airlines Guangzhou Warehouse, Vietnam Airlines Quanzhou Warehouse, Vietnam Airlines Shenzhen Airport Warehouse, Vietnam Airlines Xiamen Warehouse), which will be automatically adjusted to the new warehouse - multi-dimensional Shenzhen Warehouse. The weight and size limit of the line has been adjusted. The maximum weight limit of a single piece is adjusted to 40kg, the maximum single-sided length limit of a single piece is adjusted to 240cm, the circumference length (the sum of the shortest two sides * + the maximum one-sided length) limit is adjusted to 320cm, and the ultra-long and excess weight fee is adjusted to 100 yuan/piece (single piece) Weight more than 30KG or any unilateral length >120cm).
  • Kerry Southeast Asia Special Line: Due to the impact of the local epidemic, the delivery time limit in some cities and regions of Vietnam will be extended by 15-30 days; Thai shipping services will be restored. New Indonesia, Philippines; closure of Vietnamese shipping services and suspension of East Malaysia line services.
  • Postal EMS: Due to the epidemic, Brazilian shipping services were temporarily closed on July 30, 2021. Close the Australian, New Zealand and American carrier services and resume Korean carrier services; add new carrier services from Austria, Sweden, Brazil, Germany and Denmark.
  • Chinese and foreign transportation HK DHL: Close the shipping service, HKDHL lines can choose other service providers/warehouses on the platform to deliver goods, and the recovery time is to be determined.
  • FedEx IP: Close Australia, New Zealand and India; the carrier countries have changed greatly, subject to the actual inquiry of platform express delivery services; on January 27, the services of Sino-foreign transportation Shenzhen warehouse, Sino-foreign transportation Guangzhou warehouse and Sino-foreign transportation Dongguan warehouse services will be resumed.
  • UPS Saver: door-to-door service closed Austria, Belgium, Croatia, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal , Romania, Slovakia, Slovenia, Spain, Sweden; door-to-door closure of Myanmar, Saudi Arabia, Australia, New Zealand shipping services.
  • UPS Expedited: door-to-door service closed Austria, Belgium, Croatia, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland , Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
  • HK UPS Saver: Close Myanmar and resume shipping on American lines.
  • Central European Airlines (DDP): new Poland; Czech Republic, Finland, Croatia, Slovakia, Slovenia; Monaco; Bulgaria; Estonia; Latvia; Lithuania; Hungary; Greece; Ireland; Swedish shipping services.
  • Aramex: The time limit for dispatching transshipment by South Africa's destination countries has been delayed to varying degrees; the resumption of carrier services in Israel, Libya, Mauritius, Ethiopia, New Zealand, Pakistan, Bangladesh, Sri Lanka, Australia and Saudi Arabia.
  • HK DHL: Closure Austria, Belgium, Croatia, Luxembourg, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slo Valk, Slovenia, Spain, Sweden, Australia, New Zealand, Maldives, India, Nepal, Sri Lanka, Greenland, Uzbekistan, Libya, Guinea-Bissau, Mauritius, Mayotte, Reunion, Sao Tome and Principe, Seychelles, Somalia, Somaliland , services in Indonesia and Peru; suspension of carrier services greater than 20KG on this line.
  • Global 3C & General Cargo Line: September 14, 2021, a single ticket limit of 50KG. On August 30, 2021, Brunei's shipping service will be closed. Closure of Brazilian and Ghana carrier services (24 August 2021). Closure of Iraqi shipping services (16 August 2021). Suspension of Macedonian/Afghanistan shipping services (9 August 2021). Vietnam's shipping service will be suspended with a later notice (28 July 2021). Suspension of shipping services in French Polynesia (27 July 2021). Closure of Maldives, Timor-Leste, Faroe Islands, Greenland, Armenia, Georgia, Kyrgyzstan, Kazakhstan, Uzbekistan, Qatar, Egypt, Ethiopia, Uganda, Cape Verde, Gambia, Guinea-Bissau, Comoros, Lesotho, Madagascar, Maolitani Asia, Namibia, Seychelles, Senegal, Swaziland, Chad, Tunisia, Tanzania, Sierra Leone, Anguilla, Aruba, British Virgin Islands, French Guiana, Saint Lucia, Mongolia, Montserrat, Suriname, Sao Tome and Principe, Philippines, Cambodia, Kiri Bass, Liechtenstein, Turkey, Kenya, Nigeria, Chile, Guadeloupe, Bhutan, Bangladesh, Nauru, Myanmar, Nepal, Laos, Pakistan, Croatia, United Kingdom, Portugal, Guernsey, Jersey, Cyprus, Malta, Romania, Vanuatu, Djibouti, Finland, Slovenia, Slovak Republic, Estonia, Czech Republic, Hungary, Poland, Angola, Mayotte.
  • Global priority line: Closure of Brunei's shipping service on August 30, 2021. Closure of Brazilian and Ghana carrier services (24 August 2021). Closure of Iraqi shipping services (16 August 2021). Suspension of Macedonian/Afghanistan shipping services (9 August 2021). Suspension of shipping services in India, Indonesia and French Polynesia (27 July 2021). Close Georgia, Myanmar, Australia, Singapore, Finland, some European countries, as well as Armenia, Romania and Chile.
  • Global General Line: closure of Yemen, Italy, Mongolia, Spain, Iraq, Lebanon, Jordan, Peru, Honduras, Kuwait, North Macedonia, Montenegro, Andorra, Philippines, Moldova, Kyrgyzstan, Kazakhstan, India, Saudi Arabia, Cambodia, French Polynesia , Fiji, Tonga, Tuvalu, Kiribati, Nigeria, Bangladesh, Rwanda, Australia, Vanuatu, Papua New Guinea, Estonia, Cyprus, Maldives, Micronesia, New Caledonia, Palau, Samoa, Timor-Leste, Cook Islands, Solomon Islands, Noble FAULKS ISLANDS, GUAM, NORTHERN MARIANA ISLANDS, VALES AND FODUNA ISLANDS; RESTORE CARGO TRANSPORTATION SERVICES WITHIN 20KG AND INCREASE THE NUMBER OF LINES IN PUERTO RICO.
  • EMS ("Logistics Services - Quote Inquiry and Place Order" Route): Close South Africa, Malta, Mali, Estonia, Uganda, Bulgaria, Oman, Nigeria, Niger, Cyprus, Bahrain, Papua New Guinea, United Arab Emirates, Peru, Philippines, Saudi Arabia, Cambodia, Section Witt, India, Botswana, Serbia, Tunisia, Ecuador, Honduras, Panama, Bolivia, Libya, Sri Lanka, Venezuela, Rwanda, Cuba, Zimbabwe, Moldova, United States, Egypt, Ghana, Jordan, Kenya, Luxembourg, Morocco, Latvia, Turkey Carrier services in Erqi, Romania, Mongolia, Nepal, CĂ´te d'Ivoire, Argentina, Mozambique, Indonesia, Belarus, Senegal, Bangladesh, Lithuania, Hungary, Croatia, Congo, Republic of the Congo, Ireland, Israel, Switzerland, Laos; restoration of Japan, Russia Shipping services.
  • Global heavy cargo line: Due to the impact of the local epidemic, the delivery time limit in some cities and regions of Vietnam will be extended by 15-30 days.Newly added warehouses in Shanghai, new shipping services for Finland, Norway, Portugal, Sweden and India, closure of Bulgaria, Eastern Samoa (USA), Aruba, Barbados, Belize, Bermuda Islands (UK), Bolivia, Brazil, Cayman Islands (UK), Cork Islands (new), Costa Rica, Domi NICK, TIMOR-LESTE, ECUADOR, EL SALVADOR, FIJI, GRENADA, GUADELOPE (F), GUATEMALA, HAITI, HONDURAS, JAMAICA, MARSHALL ISLANDS, MATINICA (F), NEW CALEDONIAN ISLANDS (FA), NICARAGUA, PAPUA NEW GUINEA, PARAGUAY, WESTERN SAMOA, Suriname, Tonga, Uruguay, Vanuatu, Venezuela, Gibraltar (E), Libya, Armenia, Azerbaijan, Belarus, Benin, Bhutan, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Gru Gia, Ghana, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mauritania, Moldova, Mozambique, Namibia, Nepal, Niger, Nigeria, Rwanda, Senegal, Seychelles, Swaziland, Togo, Tunisia, Uzbekistan, Zambia, Zimbabwe carrier services. Adjust the weight and size limit of the line, which can support the adjustment of the billing weight > 10kg. The maximum weight limit of a single piece is adjusted to 40kg, the maximum single-sided length limit is adjusted to 240cm, the circumference length (the sum of the shortest two sides * + the maximum one-sided length) is adjusted to 320cm, and the ultra-long and overweight fee is adjusted to 100 yuan/piece. (The weight of a single piece is more than 30KG or any one-sided length >120cm).

 

II. Help measures for delivery: 

  • Abnormal delivery: Under the influence of the epidemic, if it is impossible to place an order online due to the temporary closure of the logistics line, the platform will open the offline delivery entrance for the affected order within 5 working days after the line is closed.
  • Express warehouse door-to-door delivery reminder: After placing an order, please print the shipping label and paste it on the package. In addition, please pay attention to or log in to "My Alibaba-Logistics Service-Air Express Order" to check the warehousing of the order and pay the express freight in time to avoid closing the order overtime.

 

III. Freight template, commitment service impact:

  • Due to the global impact of the epidemic, special lines in some countries and regions have delayed the time limit. In order to avoid timeliness updates that cannot be fed back to buyers in time, the timeliness of some lines of the freight template will be updated uniformly by the platform and no longer supports user editing. For details, please click to view: https://activity.alibaba.com/page/43e774e4.ht ml

  • The impact of the COVID-19 epidemic on international logistics has intensified. From March 16, 2020 (Beijing time), the service will be temporarily offline. The recovery time is subject to the platform notice. For details, please click to view: https://activity.alibaba.com/page/b12255 68.html

 

Please know and properly arrange the transportation plan of the goods. If the change of the epidemic has other major impacts, the platform will adjust the existing rules in time according to the actual situation. Please pay close attention to the relevant announcements/rules of the international station.

 

 


Alibaba International 

Cross-border Supply Chain - Fulfillment Logistics Department











Freight template part line time lock notification

 

 

Dear merchant,
Hello, on the March New Trade Festival, platform express insists on providing you with insured services. However, due to the global impact of the epidemic, special lines in some countries and regions have experienced delay in timeliness. In order to avoid timeliness updates that cannot be fed back to buyers in time, the timeliness of some lines of the freight template will be updated uniformly by the platform and no longer support user editing.

 

The line time limit locked by the freight template is as follows: 

typelineEstimated time limit
Alibaba Worry-free LogisticsGlobal 3C dedicated line3-6 working days
Global general goods line3-6 working days
Global Cosmetics Line3-6 working days
Global e-cigarette line3-6 working days
worry-free line8-11 working days
Standard 3C & General Goods Line9-15 working days
Global 3C & General Package9-20 working days
European and American special lines9-12 working days
North American specialty line10-12 working days
Global pure electric dedicated line10-15 working days
Postal EMS14-25 working days
postal e-post12-30 working days
Sino-US special economic line11-15 working days
Global heavy cargo line9-11 working days
Sino-US Clippers Special Line12-16 working days

Cross-border main logistics services

(Alibaba Logistics only)

FedEx IP3-7 working days
UPS Saver3-6 working days
UPS Saver Hong Kong3-6 working days
HKDHL3-6 working days
FedEx IE4-9 working days
UPS Expedited4-9 working days
ARAMEX8-15 working days
DPEX8-15 working days
FedEx IE Hong Kong4-9 working days
UPS Expeded Hong Kong4-9 working days
DPEX Hong Kong8-15 working days
wig line3-6 working days

 

Please know this situation and apologize for the inconvenience caused to you. If major force majeure events occur due to the impact of the epidemic, the platform will adjust the existing rules in time according to the actual situation. Please pay close attention to the relevant announcements/rules of the international station.

 

 
Alibaba International Station Logistics Service
March 19, 2020

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