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example logistics dispute

 https://www.icloud.com/sharedalbum/#B0PJIrbT3TvU1G


https://1drv.ms/u/s!At3ydQGcZAglhtNVullSdDpG_aRvQA?e=2mHmbU


[iCloud Photo Sharing](https://www.icloud.com/sharedalbum/#B0PJGXjUKO6sQl)

ez album 2


Reference LD012903189BE

Shipper Code LP00419140457047

Reference LD012903189BE

Mode of Shipping Onbekend product

Requested Delivery Method HOME

Bpost Barcode LD012903189BE

Sender Barcode 330001006000500000000772229646

Dagen onderweg 17

Logistics information delivery time real-time mode actual invoice number operation 2020-11-16 17:51 AliExpress worry-free logistics standard LD012903189BE 2020-1 1-21 01:20:55 package transfer to the main line, ready to develop the country 2 020-11- 18 05:53:58 packages successfully out of the warehouse 2 0 20-11-17 21:52:57 Pack not in the warehouse successfully expanded to modify the order number 8121085026076600 copy order description dimension notes and your Kristi En B Contact Gurley | View Order News | Diary | Blacklisted Receiving Address Address Address Name Kristren Bessemans Address Grondhov42. Kim Glom, Flanders Belgium, 3890 Postal Code 3890 Contact: 32 0472633527 CPF Copy Product Information Unit Price Target Product Total Sales Last Item US 364.07 1 United States 64.07 AliE) EZ Negative Pressure Mesozoic Micro Crystal water injection gun... (Carline Helen) ng Color: EU Plug Expected 




Answer: After the goods arrive in the self-pickup cabinet, the dispatcher will put the package into the selfpickup cabinet, and the logistics company will trigger SMS text messages and emails to the consignee, and provide the consignee with the extraction code ( a string of numbers), and the self-pickup cabinet Address, working hours and other information. At that time, the consignee can enter the pickup code at the selfpickup cabinet to receive his own package. The logistics provider will send another SMS message to remind the consignee on the second day when the package is not picked up in the self-pickup cabinet. Pick up the package as soon as possible. The package will be stored in the self-pickup cabinet for 3 days. After 3 days , the package will be returned to the delivery site of the nearest logistics provider. The package will be stored at the delivery station for no more than 3 days. 15 working days, beyond which it will be deemed undeliverable. After the goods arrive at the self-pickup counter, the logistics details will show "Signature for self-pickup succeeded". After the end user takes the package, "User signed for successfully", and the package has not been retrieved back to the delivery station for 3 days, the details will be shown as "Arrival at the final delivery point" 






10 februari appeal ez

iCloud Photo Sharing


Order Number:
8121085026076600
Status:
Finished
Reminder:
If you have already confirmed receiving your order, but you are not happy with the quality of the items or you have actually not received anything at all, then you can still open a dispute up to 15 days after confirming "Order Received".

Logistics Information:

International Shipping CompanyTracking NumberRemarksDetails
AliExpress 无忧物流-标准
LD012903189BE
    Refresh
    The seller is using AliExpress standard shipping. The tracking information will be displayed here within 5-7 days after seller has sent out the package. You can also go to AliExpress Standard Shipping check the tracking information.
    View Delivery Detail* What's AliExpress Shipping ?
    • Kristien Bessemans
    • Groenhof 42
    • Gingelom, Flanders, Belgium
    • 3890
    • 0472633527
    • +32-
    Product DetailsPrice Per UnitQuantityOrder TotalStatus 
    Ez Negatieve Druk Mesogun Microcrystal Water Injectie Pistool Hydrolifting Hyaluronzuur Pistool Mesotherapie Gezicht Rimpel Verwijderen
    Color:  EU plug
    (Shop4693017 Store)
     
    		€ 55,681 piece€ 55,68Dispute Finished

    AliExpress Standard Shipping 

    Free Shipping

    Estimated Delivery Time:30-30 Days

    Will be shipped within (Business days)5 Days

    Product AmountShipping CostTotal Amount
    EUR € 55,68
    EUR € 0,00
    EUR € 52,86

    Order No:
    8121085026076600
    Dispute Reason:
    No tracking information
    Status:
    Dispute Finished  
    Refund EUR € 0,00
    Reminder:
    You and the seller did not reach an agreement. The refund amount will be based on the previous solution. 

    Appeal has been raised, please wait for 2-5 working days.

    AliExpress' Judgment
    Purchase Protection is running out, but package is still in transitInvalid
    (AliExpress' Judgement Details)



    Dear Kristien B.,

    The dispute (order id: 8121085026076600 ) has been closed today and we have made a mediation. You can log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=7100266095166600> to check the details.

    The package has accurately delivered to buyer's address. Hope you can check with shipping company to check the package location and confirm your family members or neighbors if they signed the package in the name of you. Under this condition, we will release the full payment to the seller. We apologize for any inconvenience caused. Your understanding will be highly appreciated.

    Problems with the orderJudgement from AEInvalid Reason
    Purchase Protection is running out, but package is still in transitInvalid The tracking information shows that the package has arrived at your local post office and waited for your collection. We warmly suggest that you can contact the shipping company Customer Care Center and you will get this package as soon as possible. If the package not in good condition/ goods shortage, you are suggested go to 'Dispute Detail' -- Check 'Dispute Reason-- Click 'Update Reason' to update your reason for filing a dispute. 

    Package Information
    AliExpress Shipping LD012903189BEPick Up
    Final resolution: Full Payment Release 

    Reminder: Normally buyer will receive the refund in 3-20 business days.

    Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.

    Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.


    Best regards,

    AliExpress Case Management Team

    --------------------------------------------
    Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.

    Evidence


    Order No:
    8121085026076600
    Dispute Reason:
    No tracking information
    Status:
    Dispute Finished  
    Refund EUR € 0,00
    Reminder:
    You and the seller did not reach an agreement. The refund amount will be based on the previous solution. 

    Appeal has been raised, please wait for 2-5 working days.

    AliExpress' Judgment
    Purchase Protection is running out, but package is still in transitInvalid
    (AliExpress' Judgement Details)

    Evidence

    Order Details

    Order NO.:
    8121085026076600 (View Detail)
    Order Total:
    EUR € 52,86
    Order Date:
    Nov 12, 2020
    Comments:
    Shipping Address:
    Groenhof 42 Gingelom Flanders BE 3890

    Product Details:

    EZ Negative Pressure Mesogun Microcrystal Water Injection Gun Hydrolifting Hyaluronic Acid Gun Mesotherapy Face Wrinkle Removal
    Properties: EU plug
     US $ 64.07  1
     
    If you wish to view previous disputation detail or contact the seller, simply click here.
    Dispute History
    Seller
    Buyer paid for order
    Total:
    EUR € 52,86 
    View More 
    Nov. 12 2020
    Nov. 16 2020
    Seller shipped order
    Tracking Number:
    LD012903189BE
    Shipping Method:
    CAINIAO_STANDARD
    Comments:
    Buyer requested a refund
    Dispute Reason:
    No tracking information
    Proposal:
    Refund EUR € 52,86
    Comments:
    package is lost for over a month, seller knows ,we agreed on opening dispute;bpost confirmed they cant find it ,so investigation must be started
    Evidence:
    Jan. 08 2021
    Jan. 08 2021
    Logistics
    Logistics issue
    Yes
    Jan. 08 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Jan. 08 2021
    Buyer uploaded evidence
    Evidence:
    Jan. 08 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    Hello Kristien. This shipment should of course already have arrived, we apologize that this has not happened. We recommend that you inform the sender about this because any reimbursements always go through the sender. They can request an investigation through their local postal company. We will of course also fully cooperate with the investigation. Sorry for the inconvenience. Gr, Romina
    Jan. 08 2021
    Jan. 08 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Jan. 08 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    wow i am shocked to know that aliexpress was responsible of the shipping, that explains a lot
    Jan. 08 2021
    Jan. 08 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    Total Received Payment Method Date Received EUR € 52,86 EUR € 52,86 Bancontact 2020-11-12 17:46 you told every seller to make 11/11 perfect shopping experience,it was my first year ever, you made it horrible for me,normally these sellers orders arrive, AT MY ZIPCODE.you took over and all is ruined for me :-( why
    Jan. 08 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    f the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time. INVESTIGATE BEFORE JUDGING ME;i could have start dispute weeks ago, i wanted this order so bad i kept waiting and i contacted post office because i was constantly following order for update,but nothing
    Jan. 08 2021
    Jan. 08 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Jan. 09 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    liars Shipment № LD012903189BE Tracking number: LD012903189BE Shipment type: Small packet/letter ( bpost → bpost intl ) Addressee: Kri*** Bes*** In transit: 4 days Deadline: not set Date Status and location (eng eng ) Nov 29, 2020 11:56 bpost intl Item is announced / bpost received the information Nov 29, 2020 15:06 bpost intl Item is ready for transport Dec 3, 2020 06:24 bpost intl Bpost has received the item Belgium Dec 3, 2020 06:29 bpost intl Parcel is handled Belgium
    Jan. 14 2021
    Jan. 14 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    liars answer!!!!!!!!!!!!!!!!!!!! the parcel number you give my has a weight of 0,3 gr that is not my order!!!!!!! !!!!!!!!!!!!!!!
    Jan. 14 2021
    Jan. 14 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    any updates on tracking information order?
    Jan. 18 2021
    Jan. 18 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    bpost will write you a second letter today since you refuse starting investigation
    Jan. 21 2021
    Jan. 21 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    10 day delivery, you have no shame
    Jan. 21 2021
    Jan. 21 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Jan. 21 2021
    Buyer uploaded evidence
    Evidence:
    Jan. 21 2021
    Buyer updated proposal
    Proposal:
    Return goods & refund EUR € 52,86
    Comments:
    update dispute, " parcel lost" but offcourse you that is no news to you and your carrier, you get 2 days to contact bpost and work with them to start investigation. if you will not cooperate, i will add some third parties help, this charade is going on more than long enough
    Jan. 21 2021
    Jan. 21 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    update dispute, " parcel lost" but offcourse you that is no news to you and your carrier, you get 2 days to contact bpost and work with them to start investigation. if you will not cooperate, i will add some third parties help, this charade is going on more than long enough
    Jan. 21 2021
    Jan. 21 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    the devil itself ! Please pay more attention to your sellers . If the package isnt shipped in time or lost after 3 days , give a buyer chance to cancel order then, because you we all now from the first week if its a scam or not. , please contact post office if they want to comfirm that package weight is 300gr when he pics it up, then he can instant leave it there , why sending a box without the device .platform should be responsible for fraude and scams
    Jan. 21 2021
    Jan. 21 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Jan. 21 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    ooh , what a surprise, the box is exacly the weight of the package that is "on the way and shipped"
    Jan. 21 2021
    Jan. 21 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    Package is lost , see bpost confirmation email please"
    Jan. 25 2021
    Jan. 25 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Jan. 28 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    bpost is waiting for your reply , only you can start an investigation !!!!!!!!
    Jan. 28 2021
    Jan. 28 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    bpost is waiting for your reply , only you can start an investigation !!!!!!!!it never even reached customs! brussel or liege? contact bpost!!!!!
    Jan. 29 2021
    Jan. 29 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    i still recieved nothing :-(
    Jan. 30 2021
    Jan. 30 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    why i get messages finished ? why do you not answer, i am loosing my mind its not funny anymore :'-(
    Jan. 30 2021
    Jan. 30 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    i just discovered something you should see, i am looking ever since bpost said it was lost , allready 78 tracking applications, i will post a picture maybe your system or carrier can find it
    Feb. 01 2021
    Feb. 01 2021
    AliExpress proposed a new solution
    Buyer uploaded evidence
    Evidence:
    Feb. 01 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    i just discovered something you should see, i am looking ever since bpost said it was lost , allready 78 tracking applications, i will post a picture maybe your system or carrier can find it. strange is that it has not past by customs yet so no idea where that place is that ios parcel app gives me as a location
    Feb. 01 2021
    Feb. 01 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    bpost answered that that app is not correct, they still can not find any trace off the package in there system. and the bpost postman already came by today with only advertisements related to the household waste. he had no other package with him. so i still not received anything ! the time is over now !order not recieved
    Feb. 02 2021
    Feb. 02 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    Order Number: 8121085026076600 Status: Finished but not recieved anything, bpost official statement that the package is lost added in photos of dispute . when will you contact them to start investigation
    Feb. 03 2021
    Feb. 03 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    https://docs.google.com/file/d/13Vfubbyl5_EngH3SVwWt4Nizh4PytO2s/edit?usp=docslist_api&filetype=msword Order Number: 8121085026076600 Status: Finished but not recieved anything, bpost official statement that the package is lost added in photos of dispute . when will you contact them to start investigation
    Feb. 03 2021
    Feb. 03 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    AliExpress proposed a new solution, i see this every day in every dispute but no proposition???????????
    Feb. 04 2021
    Feb. 04 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    AliExpress proposed a new solution, i see this every day in every dispute but no proposition??????????? atus: Dispute Escalated - Waiting for response What response?.......?...?.
    Feb. 04 2021
    Feb. 04 2021
    AliExpress proposed a new solution
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    i really want to know where my package is??? Dispute Escalated - Waiting for response What response?.......?...?.
    Feb. 05 2021
    Buyer updated proposal
    Proposal:
    Refund EUR € 52,86
    Comments:
    i really want to know where my package is??? i also wanna know what this al means Dispute Escalated - Waiting for response What response?.......?...?.
    Feb. 05 2021
    Feb. 05 2021
    AliExpress' Judgment
    Proposal:
    Refund EUR € 0,00
    Feb. 05 2021
    AliExpress Processing the Proposal
    Proposal:
    Refund EUR € 0,00

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