Cainiao Internet Privacy Policy
Version release date: November 20, 2021
[Read carefully]
Cainiao is well aware of the importance of personal information to you and attaches great importance to the protection of users' personal information. It will take corresponding security measures in accordance with the requirements of laws and regulations and try its best to protect the security and controllability of your personal information. When you use the services provided by Cainiao users, Cainiao will collect, use and Enjoy, store and protect your personal information.
This privacy policy contains the terms of Cainiao to collect, use, share, store and protect your personal information. Cainiao hopes to clearly introduce Cainiao's handling of your personal information to you through this privacy policy. Therefore, Cainiao recommends that before using Cainiao client services, please be careful, complete and Thoroughly read and understand this privacy policy to help you understand how to protect your privacy.
In the process of reading this privacy policy, if you have any questions about this privacy policy, please send an email to our personal information protection department cn-provision@service.cainiao.com, and we will explain the content of the terms to you; if you do not Agree to this privacy policy or any of its contents, you may refuse to use the rookie service; if you refuse to provide your relevant personal information when you use the rookie service, you may not be able to use the rookie service normally.
I. Definition of nouns
1.1 Cainiao Network: referred to as "cainiao" for short, refers to the single or joint name of the operator or service provider of the Cainiao client (defined in 1.2), including but not limited to Hangzhou Cainiao Logistics Information Technology Co., Ltd., Cainiao Network Technology Co., Ltd., Zhejiang Cainiao Supply Chain Management Co., Ltd., Zhejiang Yizhan Network Section Technology Co., Ltd., Zhejiang Danniao Logistics Technology Co., Ltd., Hangzhou Xiniao Logistics Technology Co., Ltd., Hangzhou Cainiao Orange Transportation Supply Chain Management Co., Ltd., Zhejiang Dianwoda Network Technology Co., Ltd., Hangzhou Yida Enterprise Management Co., Ltd., Zhejiang Yizhi Network Technology Co., Ltd.
1.2 Cainiao client: refers to Cainiao official website (domain name cainiao.com), Cainiao App, Cainiao Parcel Man, Cainiao Post Station, Post Station Manager, Cainiao Post Station Business, Post Purchase, Cainiao Village (also known as Xiniao), Cainiao Orange Transportation, Cainiao Dianwoda and other websites and clients used to provide services. , applet and new forms that emerge with the development of technology. The rookie client may be adapted to a variety of smart terminals, including computers, smartphones, guns and other IoT devices.
1.3 Device information: including device identifiers (IMEI, IDFA, Android ID, MAC, OAID, IMSI, MEID and other device-related information), application information (app crash information, notification switch status, app installation list and other app-related letters) Interest), equipment parameters and system information (device type, device model, operating system and hardware related information), equipment network environment information (IP address, WiFi information, base station information, operator information and other network-related information). The actual collection of the product shall prevail.
1.4 Cainiao related party: refers to the affiliated company of Cainiao service provider disclosed in the annual report of Alibaba Group Holding Limited's latest listed company, including Alibaba platform operator, Taobao platform operator, payment Bao Company. II. Scope of application
2.1 When you use rookie client and/or client to publish logistics service requirements as a logistics service demander or its employees or agent, or use rookie client and/or client to provide logistics services (including but not limited to warehousing, distribution, dry This privacy policy applies to online transportation, distribution, collection, delivery through end facilities such as express service stations or intelligent pick-up cabinets, etc. This privacy policy applies to all services on the rookie client, unless otherwise agreed.
2.2 [Rookie App User] If you are a rookie App user and other relevant consumer users, Rookie will collect, use, share, store and protect your personal information in accordance with the provisions of the Rookie Privacy Protection Guidelines, without applying this privacy policy. 2.3 [Yifa Purchase User] If you are a Yifa Purchase User, Cainiao will collect, use, share, store and protect your personal information in accordance with the provisions of the Cainiao Yizhan (Yifa Purchase) Privacy Policy, and this privacy policy shall not apply.
2.4 [Overseas Users] If the relevant laws and regulations outside the mainland of the People's Republic of China apply to the processing of your personal information in the process of providing services to you, Cainiao will collect, use, share, store and protect your personal information in accordance with the international version of the Privacy Policy, and this privacy right does not apply. Policy. III. How rookies collect information
3.1 You offer relevant information to rookies, including:
3.1.1 When you create a rookie account, you can choose to fill in and/or submit the information according to different ways of creating a rookie account, including your name, avatar, user name to be used, email address, mobile phone number and rookie account password.
3.1.2 When you choose to log in to the Cainiao client directly with Alibaba platform account, Taobao platform account, Alipay account and other third-party accounts, you do not need to set up a Cainiao account separately according to the Cainiao account standard creation process. You provide Cainiao with your Alibaba platform account and Taobao platform account according to the page prompts. Other third-party account information such as number and Alipay account, including your public information (third-party account login name, nickname, avatar) and your identity information (name, ID number). If the above-mentioned third-party account does not belong to the account of the rookie affiliate, you will provide the rookie with your mobile phone number for identity verification according to the page prompts.
3.1.3 When you log in to the rookie account and perform real-name authentication to meet the access conditions of certain business terms, the real-name authentication information you submit. If you click to choose to bind Alipay account for real-name authentication, you need to fill in and/or submit your Alipay account and the identity information contained therein (including your Alipay account username, name, ID card number, mobile phone number); if you click to choose to bind your bank card for real-name authentication, you need to fill in Write and/or submit your bank account number and the identity information contained therein (including your bank account number, name, ID number, mobile phone number); if you choose to bind your ID card for real-name authentication, you need to fill in and/or submit a copy of your ID card and the identity information contained therein (including your name, face Photos and ID numbers).
3.1.4 When you log in to the rookie account and perform identity verification or real person authentication to meet the entry conditions of certain business terms, the identity verification or real person authentication information you submit, including your facial photos, or recordings or recordings of your facial or sound information, or recordings of your conversations with rookies or recordings Sound, or the upper body photo of your ID card, a copy of the ID card and the identity information contained therein (including your name, facial photo, ID card number).
3.1.5 When you log in to the Cainiao account and authenticate to meet the entry conditions of certain business terms, the qualification authentication information you submit, including your work unit information, work email address, job information, qualification documents, copy of your ID card and the identity information contained therein (including your name) , facial photo, ID number). In addition, if you are a logistics service personnel responsible for transportation, collection, distribution and delivery, in order to use the order function normally and provide warm and safe logistics services to the demanders of logistics services, you authorize us to obtain your background check information from third parties that legally save your information, including confirming whether you There is a bad record that is not suitable for relevant logistics service personnel.
3.1.6 If you are the demander of logistics services or their employees and agents, in order to complete the services you choose or the transaction you have concluded, the information you provide, including parcel or cargo information (such as item name, price, etc.), sender information (such as name, telephone number, address, etc.), recipient information (such as Name, telephone number, address, etc.).
3.1.7 If you are the logistics service provider or its employees and agents responsible for collecting or distributing, in order to complete the services or transactions you choose, the information you submit, including parcel or cargo information (such as item name, price, etc.), sender information (such as name, telephone number, place Address, etc.), recipient information (such as name, telephone number, address, etc.), and your real-time geographical location information to facilitate rookies tracking the location of packages or goods and keeping them as evidence in case of disputes.
3.1.8 If you are the logistics service provider responsible for transportation or its employees and agents, in order to complete the services or transactions you have concluded, the information you submit, including your driver's license information (including your name, ID number, driver's license file number, quasi-driving model), and your real-time geographical location. Place information so that rookies can track the location of packages or goods and keep them as evidence when disputes occur.
3.1.9 In order to complete the order payment, you need to provide an Alipay account and select the payment method. We will use your rookie account membership name, corresponding Alipay account membership name, order number, transaction time, transaction object, transaction goods, order transaction amount, order status, order security-related equipment information and The necessary information required by other anti-money laundering laws is shared with Alipay companies through Alipay software tool development packages (SDKs) embedded in applications. At the same time, in order to let us know and confirm your payment progress and status in time, and provide you with after-sales and dispute resolution services, you agree that we can collect and pay progress-related information from Alipay and show you the purchase history.
3.2 In the process of using the service, rookies will collect relevant information, including:
3.2.1 When you use the rookie service or visit the rookie client, rookie automatically receives and records information on your browser and computer, including but not limited to your IP address, browser type, language used, date and time of access, software and hardware feature information and web page records you need; such as When you download or use the rookie client, or visit the mobile webpage to use the service, rookie automatically receives and records information about the location of the device and mobile device, including but not limited to the device environment, device manufacturer, device model, device identification (such as IMEI, IMSI, MAC address), operation system List of unified, resolution, telecom operators and mobile applications. For example: device information, log information, device location information, unique application number, local storage, cookies or similar technical information during your use of the service.
3.2.2 Cainiao may also collect other relevant information about you due to the reasonable need to provide services and improve service quality, including the relevant information you provided when you contacted Cainiao's customer service team, the questionnaire response information you sent to Cainiao when participating in the questionnaire survey, and your related parties and Cainiao Logistics. Relevant information collected by rookies when interacting with partners. At the same time, in order to improve the security of your use of the services provided by rookie clients, and to more accurately prevent phishing website fraud and Trojan viruses, rookies may judge the risk of your account by understanding some of your network usage habits, software information you often use, etc., and may record some rookies think that Risky URL.
3.2.3 The applet of Cainiao client is jointly provided by Cainiao and the applet technology platform service company of Ant Financial Services Group. When you use the applet, Cainiao and the applet technology platform service company needs to collect and use your device information and the log information necessary to achieve this function to Provide the relevant technical support you need to use the applet service.
3.3 Relevant information provided by the third direction rookie. In order to provide you with better, better and more personalized services, or to jointly provide services, or for the purpose of preventing Internet fraud, Cainiao affiliates, Cainiao logistics partners and other third parties will share your personalities with Cainiao in accordance with the provisions of the law or with your agreement or with your consent. Information, including:
3.3.1 In order to complete the services or transactions you choose, Cainiao affiliates or Cainiao Logistics Partners will share your personal information with Cainiao, including parcel or cargo information contained in the transaction order (including the name of goods/items contained in parcels or goods, value/price of goods), and sender's letters. Interest (including the sender's name, telephone number, address), recipient information (including the recipient's name, telephone number, address).
3.3.2 When you are hired or entrusted by Cainiao Logistics Partners, in order to complete the services selected or transactions reached by the logistics service demand side, Cainiao Logistics Partners will share your personal information with Cainiao, including your work unit information, work email address, job information, and copies of your ID card. and the identity information contained therein (including your name, facial photo, ID number) and your real-time location information in the performance of your work duties or contractual obligations.
3.3.3 Information provided or shared by other users may contain your information. For example, if you are the recipient, in order to complete the service or transaction it has chosen, the information filled in and/or submitted by the sender will include your name, telephone number and address.
3.4 Instructions for obtaining additional permissions on other rookie clients
When you install and use the rookie client, the rookie client may apply to you for the following permissions. If you select "Disable" or turn off permissions, you will not be able to use specific functions related to this permission, but it will not affect your use of other services provided by the rookie client:
3.4.1 Read phone status permissions and read call record permissions: If you are responsible for providing collection and delivery services, we need you to open read phone status permissions and read call record permissions to know whether you contact consumers by phone and the specific contact results when collecting and delivering packages, and corresponding accordingly. Tips guidance and service assessment.
3.4.2 Location information permissions: After you turn on the location permissions, rookies can obtain your geographical location information so that rookies can plan your transportation, collection and delivery paths, track the location of parcels/goods and keep them as evidence in case of disputes. When you create a new sender or recipient address in the mailing service, and if you click the Location flag, we will collect your geographical location information to help you intelligently fill in the sender or recipient address.
3.4.3 Read and write memory permissions: The purpose of reading and writing memory permissions is to read local files when you use functions such as scanning code and uploading pictures. The rookie promises to read or cache only the necessary information.
3.4.4 Camera permissions and album permissions: When you use scanning, screenshot feedback and other functions, you need to turn on camera permissions and/or album permissions (subject to the specific functions you use) so that you can scan the package sheet, shoot in real time, or upload pictures/videos.
3.4.5 Microphone permissions: When you use a voice input address, phone number, face order number or voice communication with customer service, you need to turn on microphone permissions and use the microphone device for voice input.
3.4.6 Calendar Permissions: Edit calendar permissions can write reminders of receiving benefits to your calendar; reading calendar information can be used to provide you with reminders of receiving benefits. If you choose not to turn on this permission, you may miss the additional benefits or other reminders provided by the rookie client, but it will not affect your use of other services provided by the rookie client.
3.4.7 Call permission: If you are responsible for providing collection and delivery services, in order to protect consumer privacy and make it easier for you to contact consumers when you contact consumers for door-to-door delivery, post station collection and other performance behaviors. At the same time, you can open this permission and directly use the trumpet we provide in the application. Be able to start a call.
3.4.8 Sports and Fitness Permissions: When you use the pedometer function, we need to collect your step information and the number of floors climbed, and measure the performance of door-to-door delivery services through technical measures.
3.4.9 Contacts Permissions: When you create a new sender or recipient address in the mailing service, if you click the "Address Book" logo, we will read and show you the contact name and corresponding phone number in your mobile phone address book to help you quickly enter the sender or recipient or relatives and friends of your choice. Name and telephone number.
IV. How rookies use information
4.1 Provide you with the services you use.
4.2 In order to improve the security of your services provided by rookies, rookie affiliates and rookie logistics partners, ensure the security of the operating environment and identify abnormal status of accounts, protect the personal and property security of you or other users or the public from infringement, and better prevent phishing websites, fraud, network vulnerabilities, and computer viruses , network attacks, network intrusion and other security risks, and more accurately identify violations of laws and regulations or rookie client-side related protocol rules. We embed the application security SDK developed by our affiliates in the application to collect your personal information, service use information, device information, service log information, and can Be able to use or integrate your account information, transaction information, device information, relevant web logs, and information authorized by rookie affiliates and partners to obtain your authorization or shared in accordance with applicable laws, comprehensively judge your rookie account and transaction risks, authenticate, detect and prevent security incidents, and take necessary records in accordance with the law. Recording, auditing, analysis and disposal.
4.3 Rookies may conduct de-identified research, statistical analysis and prediction of the information collected to improve the content and layout of rookie clients, provide product or service support for business decisions, and improve rookie products and services. For example: use anonymous data for machine learning or model algorithm training.
4.4 Unless required by law for a mandatory retention period, rookies only retain your personal information for the period required to achieve the purposes stated in the cost policy.
4.5 If a rookie uses the information for other purposes not specified in this policy, or uses the information collected for a specific purpose for other purposes, it will seek your prior consent.
V. How rookies share, transfer and disclose information
5.1 Cainiao is obligated to keep your personal information confidential and will not sell or rent any of your personal information to a third party for marketing purposes. Cainiao will only share your personal information with a third party under the following circumstances:
5.1.1 Share your personal information with your prior consent or authorization.
5.1.2 Share your personal information in accordance with the provisions of laws and regulations or the requirements of administrative or judicial institutions.
5.1.3 Share your personal information with rookie affiliates. In order to facilitate Cainiao to provide you with services based on Cainiao accounts, recommend information that you may be interested in, identify Cainiao account abnormalities, and conduct real-name authentication or identity verification or real-person authentication by binding Alipay to protect the personal and property security of Cainiao affiliates or other users or the public from infringement. Your personal information may be related to Rookie related parties share. Cainiao will only share the necessary personal information and is subject to the purpose stated in this privacy policy. If Cainiao shares your personal information or the Cainiao affiliate changes the purpose of use and processing of personal information, it will seek your authorization again.
5.1.4 In order to facilitate you to provide you with better logistics services, Cainiao may entrust authorized Cainiao logistics partners to provide you with logistics services or perform logistics service functions on behalf of Cainiao, including but not limited to collection, transportation, distribution, delivery and inquiry services. Cainiao will provide a total of reliable Cainiao logistics partners Enjoy your personal information and strictly restrict the use of your personal information by Cainiao Logistics Partners, so that they can process your personal information for Cainiao in accordance with Cainiao's instructions and this privacy policy and any other corresponding confidentiality and security measures.
5.1.5 If you are a suitable intellectual property complainant and have filed a complaint with a rookie, you should disclose your personal information to the respondent at the request of the respondent so that both parties can deal with possible rights disputes.
5.1.6 Only by sharing your personal information can you provide the services you need or handle disputes or disputes between you and others.
5.1.7 If you violate relevant Chinese laws, regulations or rookie-related agreements or relevant rules, you need to disclose them to a third party.
5.1.8 In order to protect the personal and financial security of rookies, rookie affiliates, rookie logistics partners, users or the public from infringement.
5.2 Cainiao will not transfer your personal information to any company, organization or individual, except in the following cases:
5.2.1 After obtaining your express consent, the rookie will transfer your personal information to other parties;
5.2.2 In the event of merger, acquisition or bankruptcy liquidation of rookie service providers, or other situations involving merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, rookie will require the new company or organization holding your personal information to continue to be bound by this policy, otherwise rookie will require the company, Organizations and individuals re-assure your authorization.
5.3 Rookies will disclose your personal information only if:
5.3.1 Rookies may disclose your personal information with your express consent or based on your active choice;
5.3.2 If Cainiao determines that you have violated laws and regulations or seriously violated Cainiao's relevant agreements and rules, or in order to protect the safety of Cainiao users or the public from infringement, Cainiao may disclose personal information about you, including relevant violations, in accordance with laws and regulations or with your consent. The measures taken by rookies have taken to you.
5.4 If rookies share, transfer and disclose your personal information without your prior consent:
5.4.1 Related to national security and defense security;
5.4.2 Related to public safety, public health and major public interests;
5.4.3 Relating to judicial or administrative law enforcement such as crime investigation, prosecution, trial and sentence enforcement;
5.4.4 For the purpose of protecting your or other personal rights and interests in life, property and other important legal rights and interests, but it is difficult to obtain my consent;
5.4.5 Personal information you disclose to the public on your own;
5.4.6 Collect personal information from legally disclosed information, such as legitimate news reports, government information disclosure and other channels.
5.5 According to the law, if the rookie takes technical and other necessary measures to process your personal information, so that the data recipient cannot re-identify a specific individual and cannot recover, the sharing, transfer and disclosure of such processed data do not require further notice to you and obtain your consent.
VI. Information storage
6.1 Unless there is a clear legal prohibition in your country or country where you use the rookie service or the country where you visited the rookie client or the country where rookie collects information, or where you have obtained your explicit authorization, or your personal initiative, rookie is in the territory of the People's Republic of China. The personal information legally collected about you will be kept within the territory of the People's Republic of China.
6.2 If you use the rookie service outside the mainland of the People's Republic of China, your personal information may be transmitted to your country/region or the country/region where you use the rookie service or the country/region where you visit the rookie client or the country where the rookie collects information/region/ Region, so that you can successfully use the rookie service in your country or access the rookie client in your country.
VII. Protection of your personal information
7.1 In order to ensure the security of your information, Cainiao strives to take various reasonable physical, electronic and management security measures to protect your information from leakage, damage or loss, including but not limited to HTTPS protocol for transmission encryption, SSL, data center access control. Cainiao also has strict management of employees or outsourced personnel who may come into contact with your information, including but not limited to taking different permission controls according to their positions, signing confidentiality agreements with them, monitoring their operations, and conducting security and privacy protection training. Cainiao will provide corresponding security measures to protect your information and provide reasonable security according to existing technology. Cainiao will try its best to protect your information from leakage, damage or loss. Rookie's important information system has passed the evaluation of China's national information security level protection, and has implemented an information security management system based on ISO/IEC 27001 international standards.
7.2 Your account has security protection functions. Please keep your account number and password information properly. Cainiao will ensure that your information is not lost, abused or altered through security measures such as backup to other servers and encrypting user passwords. Despite the above-mentioned security measures, please also understand that there are no "improved security measures" on the information network. Cainiao recommends that you take active measures, including but not limited to using complex passwords, regularly modifying passwords, and not disclosing personal information such as your account passwords to others.
7.3 When using rookie services, it is inevitable for you to disclose your personal information to the enterprise or parcel sent/recipient or the actual/recipient of the package you entrust. For example, contact information or postal address information, please properly protect your personal information and only Provided by people. If you find that your personal information has been leaked, especially your account number and password, please contact the rookie immediately so that the rookie can take corresponding measures.
7.4 After learning of the unfortunate personal information security incident, rookies will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures that rookies have taken or will take, suggestions that you can independently prevent and mitigate risks, remedial measures for you, etc. The rookie will inform you of the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, the rookie will issue an announcement in a reasonable and effective way. At the same time, rookies will also report the disposal of personal information security incidents according to the requirements of the regulatory authorities.
7.5 Your information is stored in Cainiao's dedicated database. Cainiao has an advanced data security management system with data as the core and data life cycle, which improves the security of the whole system from multiple dimensions in terms of organizational construction, system design, personnel management, product technology, etc.
VIII. Your personal information management
8.1 Your personal information inquiry and update
8.1.1 If you need to inquire about the personal information on your rookie account, you can log in directly to the rookie client to view "My personal information" to inquire about your name, avatar, user name to be used, email address, mobile phone number, rookie account; if you have authenticated your real name, you can also Check The Information You Fill In And/or Submit When Authenticating Your Real Name In The Above Way; If You Have Verified The Cainiao Account Qualification Or Authenticated, You Can AlsoInquire about the information you fill in and/or submit when authenticating your real name in the above way; if you have verified the Cainiao account or authenticated, you can also Check the qualification certification information you fill in and/or submit when authenticating in the above way. If you can't check your personal information, you can contact rookies directly.
8.1.2 If the information you provide in the process of registering an account or using the rookie client service changes, you can log in directly to the rookie client to view "My Personal Information" to update your personal information. If you can't update your personal information, you can contact Cainiao directly.
8.2 Delete your personal information
8.2.1 If any of the following situations occur, you can request Cainiao to delete personal information on your Cainiao account in accordance with the contact information listed in Article 12 of this policy.
8.2.1.1 If the rookie's handling of personal information violates laws and regulations;
8.2.1.2 If a rookie collects and uses your personal information without your express consent;
8.2.1.3 If the rookie's handling of personal information seriously violates the agreement with you;
8.2.1.4 If you no longer use the rookie service, or your rookie account has been cancelled according to the rookie account cancellation process;
8.2.1.5 If the rookie never provides you with products or services forever.
8.2.2 If the rookie decides to respond to your deletion request, the rookie will also notify the subjects who obtain your personal information from the rookie as much as possible and require them to delete them in a timely manner (unless otherwise stipulated by laws and regulations, or these entities have independently obtained your authorization).
8.2.3 After you or rookies assist you in deleting relevant information, due to applicable legal and security technologies, rookies may not immediately delete the corresponding information from the backup system. Rookies will safely store your personal information and isolate it from any further processing until the backup can be cleared or anonymous.
8.3 Withdrawal of consent
8.3.1 You can set it up independently in Me-Settings-Apps and Permissions-Permission Management, and open or withdraw your consent to obtain authorizations such as geographical location, camera functions, etc. Please understand that each business function needs some basic personal information to complete. After you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to withdraw your consent or authorization, and we will no longer process your corresponding personal information. However, your decision to withdraw consent will not affect the previous processing of personal information based on your authorization.
8.4 Account cancellation
If you want to cancel your Cainiao account, you can contact Cainiao Customer Service (customer service number 9519666) for help you apply for cancellation of your account, or click https://i.cainiao.com/delete/accountDelete.h tm submits the application. After your account is cancelled, we will stop providing you with products or services and will delete or anonymize your personal information as required by applicable law. IX. Use of similar technologies of cookies, network Beacon, cookies and SDKs
9.1 Cookies
9.1.1 In order to have an easier access experience, when you visit the rookie client or use the service, rookie may identify you through small data files, which saves you the steps of repeatedly entering account information or help judge the security of your account. These data files may be cookies, Flash cookies, or other local storage provided by your browser or associated applications (collectively referred to as "cookies").
9.1.2 Please understand that some rookie services can only be achieved by using Cookies. If your browser or browser additional services allow you to modify the acceptance of cookies or reject rookie cookies. For details, please refer to www.aboutCookies.org, but this move may affect your safe access to vegetables in some cases. Bird client and use of services.
9.2 Network Beacon
Web pages often contain some electronic images (called "single-pixel" GIF files or "network beacon"). Using webbeacon can help websites calculate users who browse the web or visit certain cookies. Rookies will collect letters from your web browsing activities through webbeacon. Interest, for example: the address of the page you visited, the address of the referenced page you visited before, the time you stayed on the page, your browsing environment, display settings, etc.
9.3 Cookies similar technologies
In addition to cookies, rookies will also use website beacons, pixel tags, ETag and other similar technologies on the website.
For example, the email sent to you by Cainiao may contain an address link to Cainiao client content. If you click on the link, Cainiao will track this click to help Cainiao understand your product or service preferences, so that Cainiao can proactively improve the customer service experience. Website beacons are usually transparent images embedded in websites or emails. With the pixel tags in the email, rookies can know whether the email is open. If you don't want your activities to be tracked in this way, you can unsubscribe from the rookie's mailing list at any time.
ETag (physical label) is an HTTP protocol header transmitted behind the Internet browser and the Internet server, which can replace cookies. ETag can help rookies avoid unnecessary server loads, improve service efficiency, and save resources and energy. At the same time, rookies may record your identity through ETag, so that rookies can have a deeper understanding and improvement of rookies' products or services. Most browsers provide users with the function of clearing browser cached data, and you can clean up corresponding data in the browser settings function. However, please note that if ETag is disabled, you may not be able to enjoy a relatively better product or service experience.
9.4 Use of SDK
In order to enable you to receive information pushes, share information on third-party platforms, use map services and other necessary functional purposes, our application will embed the SDK of authorized partners or other similar applications. Click to view the SDK details of our access to authorized partners. We will conduct strict security testing on the application interface (API) and software tool development package (SDK) that authorize partners to obtain relevant information, and agree with authorized partners on strict data protection measures to deal with this privacy policy and any other relevant confidentiality and security measures. Personal information. X. Protection of minors
10.1 ROOKIE DOES NOT RECOMMEND MINORS TO USE ROOKIE SERVICES. Unless permitted by local law and agreed by the guardian, minors should not register an account or send personal information such as their name, address, telephone number, email address, etc. to rookies. If you think rookies may improperly hold information from or about minors, please contact rookies.
10.2 If you are a minor, rookies ask your parents or guardians to read this privacy policy carefully and use rookie services or provide information to rookies with the consent of your parents or guardians. In the case of collecting minors' personal information by using rookie services with the consent of parents or guardians, rookies will only use, share, transfer or disclose them when permitted by laws and regulations, with the express consent of parents or guardians, or necessary to protect minors.
XI. Change or modification
11.1 Rookies may make changes or changes to this privacy policy from time to time. When rookies need to make changes or changes to this privacy policy, rookies will announce it through rookies client or in applicable services; if this privacy policy makes major changes or changes, rookies will provide more significant notices (including showing you in the form of push notifications and pop-up windows on rookies on rookies. ).
The above major changes include but are not limited to:
11.1.1 Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
11.1.2 We have undergone major changes in control and other aspects. Such as changes in information controllers caused by mergers and acquisitions and reorganizations;
11.1.3 Changes in the main objects of personal information sharing, transfer or public disclosure;
11.1.4 Significant changes have taken place in your right to participate in the processing of personal information and the way it is exercised;
11.1.5 Changes in our responsible department, contact information and complaint channels for handling personal information security;
11.1.6 Other changes that may have a significant impact on your personal information rights and interests.
You can click the corresponding "historical version" on the homepage of this guide to view the old version.
XII. Contact rookies
12.1 We have set up a full-time personal information protection department with an office address located at the legal service desk on the 8th floor of B1-2, Xixi First Building, No. 588 Wenyi West Road, Xihu District, Hangzhou. When you have other complaints, suggestions, personal information of minors and other related issues, you can send your questions to CN-provision@service.cainiao.com to contact them. We will review the problem as soon as possible and reply within 15 days after verifying your user identity. Cainiao will review the problem as soon as possible and reply within 15 days after verifying your user identity.
12.2 If any of the following situations occur, rookies will not be able to respond to your request according to the requirements of laws and regulations:
12.2.1 Related to national security and defense security;
12.2.2 Related to public safety, public health and major public interests;
12.2.3 Related to crime investigation, prosecution, trial and execution of sentences;
12.2.4 There is sufficient evidence of subjective malice or abuse of rights in the subject of personal information;
12.2.5 Responding to your request will cause serious damage to your legitimate rights and interests or other individuals or organizations;
12.2.6 Relating to trade secrets
worry-free bonded
worry-free direct mail
Worry-free logistics
Online shipping
electronic sheet
Orange Noda
cash on delivery
Logistics tracking and services
Shipping platform
Routing sub-order
rookie world
Express delivery index
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