return item that is not shipped

1. Return when the order is not shipped

If the store order has not been delivered, the store can ask the buyer to cancel the order. After the order is cancelled and closed, the system software will automatically refund the loan to the buyer. It must be noted that if the buyer is selected for the sake of canceling the order, it will not do harm to the seller's storefront. However, if the seller is allowed to cancel because the buyer chooses the seller, it will involve the problem of not selling the transaction volume. When the transaction volume is not sold to a certain total amount, it will cause certain harm to the natural ranking, and the account will be frozen if the plot is especially serious.

2. Returns with completed orders

If the store order has been delivered for a long time, the buyer can apply for a partial or full refund. At this moment, after the store agrees, the system software will automatically distribute the loan refund to the buyer. But everyone should pay attention to:

1) After the seller allows refund dispute cases, the order will be counted as the dispute case rate. Once there is a contradiction rate, don't worry. The dispute case rate should be standardized to a certain extent. Only exceeding the effective value will the store be harmed. Therefore, it is proposed that sellers care about the target data information transformation of "seller service item sub-dispute case rate".

2) When the buyer mentions the refund application, ask the seller to solve the dispute within 5 days when the buyer mentions the dispute case, whether it accepts or refuses the dispute case explicitly proposed by the buyer. If the initialization fails beyond the time, the system software will impose penalties according to the buyer's needs.

3) If the buyer cannot apply for a refund in the order 15 days after the order is completed. If the two parties to the transaction have reached the refund plan, the seller can provide the information content agreed upon by both parties to contact manual service to deal with the refund problem for the buyer.

In the process of AliExpress opening a physical store, it is inevitable to encounter refunds. At this moment, it is very critical to grasp the correct way to deal with these. It is as much as possible to meet the buyer's regulations as possible, and at the same time protect its own interests, which is the normal way to open a physical store. I hope the main content in it can deal with everyone's problems.