evidence and compensation criteria for online shipment complaints
【reminder】only the following online delivery lines support online complaints:
1. China Post Registered Packet
2. China Post Usual Packet +
3. 4PX New Mail Registered Packet
4.4PX New Post Economic Packet
5. Yanwen Airlines Registered Packet
6. Cainiao Super Economy-Yanwen
7. Cainiao Super Economy-Shunyou
8. SF International Economy Packet
9. Cainiao Super Economy
10. Cainiao Special Goods Line -Super Economy
11. Cainiao Special Goods Line - Simple
12. Cainiao Special Line Economy
13. Cainiao Special Goods Line - Standard
14. Cainiao Large Package Line
15. Rookie Super Economy Global
16. Rookie Special Goods Line - Mark Fast
1. complaint portal
2. complaint handling process
the online delivery complaint generated on the aliexpress platform is handled by cainiao customer service, and the complaint handling process is as follows:
(1) the merchant should initiate a complaint to the logistics provider through the system within the corresponding time limit according to different complaint items, each logistics order merchant is limited to 2 complaint opportunities, please pay attention to choosing the correct complaint type and pay attention to the time limit for the complaint to be initiated, after initiation you can wait patiently for the result of the complaint.
(2) within 10 natural days of the initiation of the complaint, the logistics provider shall feedback the processing results to the platform; if no agreement is reached within 10 natural days, the merchant can initiate an appeal online, the appeal is valid for 15 days, and cainiao promises to intervene within one working day.
(3) for the complaint initiated by the buyer after signing for receipt, the logistics provider will not pay the complaint under the premise that the outer packaging is intact and there is no obvious evidence showing that it is the responsibility of the logistics provider.
3. evidence and compensation standards for complaints
(1) for the complaints initiated by the merchant to the logistics provider through the system, the responsibility shall be judged in accordance with the complaint evidence rules in the following table, and in the case of the complaint being established, the compensation shall be directly deducted by cainiao from the logistics merchant's security deposit or the logistics service fee collected by the logistics provider and paid to the merchant.
(2) the amount of compensation for all logistics routes is paid in rmb, and the exchange rate between usd and rmb is based on the exchange rate of the first natural day of the month in which the payment is generated.
(3) there are differences in the compensation standards of each logistics line, please refer to the introduction of the route for specific standards.
(4) only the rookie special line economy, the rookie special goods line - super economy (european direction) supports the "size discrepancy" complaint, and the rest of the lines do not support it.
(5) for other complaints other than this agreement, cainiao will not intervene in handling them, and will be resolved by the merchant and the logistics provider
primary complaint type | timeliness for merchants to initiate complaints (from the creation of logistics orders) | example | rules of proof | statute of limitations | disclaimer criteria and scope | the amount of the claim |
lost/short cargo | 120 days | the goods are lost in the logistics provider's warehouse or during the delivery operation | 1. merchant transaction order information, product name, number of pieces, weight | 72 hours | no disclaimer | According to the actual loss value compensation (based on the actual transaction price of the order in AliExpress), the upper limit of compensation for each line is as follows: |
the goods are damaged | 120 days | the outer packaging of the goods or the goods are damaged during the logistics provider's warehouse or distribution operation | 1. merchant transaction order information, product name, number of pieces, and photos of | 72 hours | no disclaimer | Outsourcing damage: compensation according to 10% of the actual value of the parcel (based on the actual transaction price of the order in AliExpress) |
delivery errors caused by the logistics provider | 120 days | the logistics provider makes an error during the operation of the goods, causing the buyer to sign for the receipt, or to find the package error after signing for the goods | 1. merchant transaction order information, product name, number of pieces | 72 hours | no disclaimer | 1. If the original parcel is not found, compensation according to the actual loss value (based on the actual transaction price of the order in AliExpress) 2. if the wrong package needs to be returned or reassigned, the logistics provider will arrange and bear the relevant costs |
fee disputes | 60 days | 1. weight discrepancy: the difference between the weighing and the actual weight of the goods by the logistics provider is greater than 50g (10g for economic logistics), resulting in the merchant overpaying the logistics cost | weight discrepancy: | 72 hours | weight discrepancy: the responsibility of the logistics provider, no exemption the logistics provider is exempt from liability for the return of the parcel due to the merchant's reasons size discrepancy: liability of the logistics provider, no exemption | weight discrepancy: |
120 days | 2. the shipper has not returned the shipping fee or the merchant disputes the return shipping fee | package return: | 1. according to the return terms of each line, please refer to the return terms of the line. *if the returned package needs to be returned to the merchant, the refunded shipping fee is subject to the logistics provider's announcement on the aliexpress platform. | |||
60 days | 3. size discrepancy (only cainiao special line economy, cainiao special goods special line - super economy (ouxiang) support this complaint type) | the merchant presented three pictures of the restored size of the package: 1. the outer packaging of the package, use the ruler to measure the length, width and height to ensure that the degree is clear and readable. 2. for the same goods that are consistent with the number of trading orders, use a ruler to measure the length, width and height to ensure that the degree is clear and readable. 3. the same goods that are consistent with the number of trading orders will be loaded into the outer packaging of the package (if there is filler, please restore the loading together), and use the ruler to measure the length, width and height to ensure that the degree is clear and readable. note: the parcel volume should be measured in a natural, flat, non-compressed state. | if the difference between the size measurement and the actual size of the logistics provider is greater than 3mm, the logistics provider will refund the additional freight paid by the merchant due to the difference in size measurement. |
Risk prevention of unreceived goods disputes
Cainiao Consolidation
- route introduction
- free collection service
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
in order to provide a fair and safe trading environment for buyers and sellers, ensure that sellers can operate on the aliexpress platform with confidence, and help sellers reduce the impact of uncontrollable factors in logistics, orders shipped using cainiao worry-free container shipping will enjoy the following protection policies.
1. applicable objects
orders that use the cainiao worry-free container logistics service on the aliexpress platform to actually ship and fill in the shipment notification
second, the order must meet the following conditions
1. the seller truthfully fills in the delivery notice: use cainiao worry-free container logistics service for delivery, and the logistics scheme selected when filling in the delivery notice is cainiao worry-free container shipping.
2. the seller has delivered to the warehouse and there is no delay in delivery: the goods arrive at the warehouse within 3 working days from the creation of the logistics order. whether the goods arrive at the warehouse and the arrival time are subject to the internet information.
Remarks:
-- If the seller delays the delivery behavior, he cannot enjoy the dare to use the dare to compensate protection, and the logistics disputes and low DSR scores caused by the order are still counted in the assessment
special reminder, in order to avoid delayed delivery (goods arrive at the warehouse within 3 working days from the time of creating the logistics order), please reserve at least 1 working day for the warehouse to collect and process the goods, regardless of receipt or self-delivery.
iii. seller protection policy:
protection policy 1: logistics disputes do not require the seller to respond, and the platform directly intervenes to verify the status of logistics and judge responsibility
after the buyer initiates a dispute over the non-receipt of the goods, the seller does not need to respond, and the platform directly intervenes to verify the logistics status and judge the responsibility.
reminder: disputes caused by non-logistics problems still need to be handled by the seller himself.
PROTECTION POLICY 2: DISPUTES CAUSED BY LOGISTICS REASONS AND LOW DSR SCORES ARE NOT COUNTED IN THE SELLER ACCOUNT ASSESSMENT
specific protection policies:
1. After the end of the order transaction, the buyer anonymously gives the DSR sub-score - the rationality of the logistics delivery time (shopping speed) 1, 2, 3 stars evaluation, not included in the buyer's bad experience order DSR logistics 1, 2, 3 points;
2, for the buyer's uncollected dispute / dispute handling personnel modify to the dispute that did not receive the goods, and finally AliExpress to make a ruling, does not count the dispute filing rate, arbitration filing rate and seller liability rate;
3. If the dispute raised by the buyer does not receive the goods, and finally the AliExpress platform judges that there is a dispute with the goods and the seller is not responsible, the dispute filing rate and arbitration filing rate are exempted.
remarks:
during the trading period of sudden irresistible events (such as earthquakes, floods, explosions, etc.), the platform will make a comprehensive judgment on whether the orders caused by the event are dare to use the rules of daring to compensate according to the specific circumstances of the force majeure event, and the specific judgment and scope shall be subject to the platform announcement.
protection policy 3: you dare to use i dare to compensate, logistics reasons caused by the dispute refund borne by the platform
cainiao worry-free container shipping also applies to the policy of daring to use the platform to dare to pay, and the maximum compensation is 300 yuan.
the platform shall bear the responsibility for refunds in disputes caused by the following issues:
1, the goods are still in transit (more than the time limit / the goods are lost);
2, the waybill number caused by logistics reasons can not query the logistics information;
3, the logistics provider issued the wrong address
seller accountability platform does not pay, for example:
1) the seller delays the delivery, and the goods do not arrive at the warehouse within 3 working days from the creation of the logistics order;
2) the seller fills in the wrong waybill number;
3) the seller fills in the wrong address;
4) the seller does not ship in the agreed manner, such as the buyer chooses the priority service when placing the order, and the seller replaces it with standard service without authorization;
5) the seller's goods are improperly packaged, as a result, the product is damaged due to the lack of necessary cushioning protection materials
remark:
during the trading period of sudden irresistible events (such as earthquakes, floods, explosions, etc.), the platform will make a comprehensive judgment on whether the order caused by the event is dare to use the rules of daring to compensate according to the specific circumstances of the force majeure event, and the specific judgment and scope shall be subject to the platform announcement.
FAQ
1. how to go with the compensation process that dares to pay, and do you need the seller to operate?
there is no need for the seller to operate, and the dispute personnel will handle it in the process of judgment;
2. how to check whether the compensation is paid?
if the order is eligible for payment, the money will be credited directly to the seller's u.s. dollar withdrawal account about a week after the arbitration ends.
protection policy 4: sellers who are not satisfied with logistics services can complain online
cainiao worry-free container shipping service:
within 40 days of the creation of a logistics order, sellers can file online complaints about collection delays, delayed operations, loss before warehousing, and fee disputes
click here to view the complaint process and the >> of the compensation standard
Cainiao Consolidation
- route introduction
- free collection service
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
cainiao worry-free container shipping is a container logistics service launched by cainiao network, that is, on the basis of the cross-border general model, the logistics mode is upgraded through cainiao consolidation, providing aliexpress sellers with domestic collection, consolidation warehouse consolidation, international distribution, logistics detail tracking, and one-stop consolidation logistics solutions for logistics dispute handling by the platform and after-sales compensation.
first, the introduction of the line
1. Channel stability and fast timeliness: Cainiao Network cooperates with high-quality logistics providers to carry out consolidation operations with the help of consolidation systems: The United Arab Emirates and Saudi Arabia routes in the Middle East will upgrade cross-border postal parcels to commercial express delivery, with an average time limit of 15-23 days, and currently provide buyers with online payment logistics services. In view of the situation that there is no logistics solution in the low-gram and heavy section of the Brazilian market, the flat mail light and small packages will be aggregated and then go through the registration channel, with an average time limit of 38-50 days.
2. Simple operation: merchants do not need to configure freight templates, just create logistics orders, Shenzhen, Guangzhou, Yiwu and other key cities to provide free door-to-door collection services.
3. The platform undertakes after-sales: Logistics disputes do not require the seller to respond, and the platform directly intervenes to verify the logistics problems and judges the responsibility. Disputes caused by logistics reasons and low DSR scores are not counted in the seller's account assessment.
4. Delivery convenience: Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou, Xiamen, Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou to provide door-to-door collection services, Sellers in non-collection areas can send them to the collection warehouse themselves.
5. Worry-free payment: The refund of disputes caused by logistics reasons shall be borne by the platform, and the maximum compensation will be 300 yuan. View details.
2. scope of delivery, price and related rules
 |  |  | ||
| united arab emirates | saudi arabia | brazil |
third, logistics information inquiry
1. logistics details: the whole process can be tracked
2. logistics details inquiry platform:
1) aliexpress platform order page: aliexpress will directly display logistics tracking information on the order details page.
2) cainiao official logistics tracking website: global.cainiao.com/
1) at present, the collection service has covered beijing, shenzhen, guangzhou, dongguan, foshan, shantou, zhongshan, zhuhai, jiangmen, yiwu, jinhua, hangzhou, ningbo, wenzhou (yueqing), shanghai, kunshan, nanjing, suzhou, wuxi, fuzhou, xiamen, quanzhou, huizhou, putian, qingdao, changsha, wuhan, zhengzhou, chengdu, huludao xingcheng, baoding baigou.
2) in the collection area, 1 piece is collected free of charge.
3) outside the collection area, the seller needs to send the package to the warehouse by himself through domestic express delivery (the cost of sending to the warehouse needs to be borne by the seller).
【special reminder】you need to hand over the parcel to the logistics provider by collection or self-mail within 3 working days from the creation of the logistics order and ensure the successful display of the collection or signature success information, if the shipment is delayed, you will not be able to enjoy the protection policy
of worry-free container shipping 4) worry-free container shipping temporarily does not open the hong kong warehouse.
5) at present, the pre-function of the online access of the collection service (group package collection): the time recorded by the driver to collect and scan the large package of noodles is used as the time for logistics to access the internet. using the internet pre-function business, the package internet access time can vary from 12 to 48 hours in advance. for details, please click here
1. scope of collection
2. collection service specifications
1. Starting standard: The number of door-to-door parcels is not limited, and the collection is free from 1 piece.
2. Appointment collection: After the seller creates a collection order online, customer service will contact you within 24 hours to make an appointment for on-site collection time.
3. Stocking requirements:
1) After the seller creates a logistics order online, he needs to print and paste the shipping label or cloud print face list provided by AliExpress for each small package.
2) The consolidation of small packages needs to indicate the warehouse on the large package, such as: AliExpress Worry-free Container Shipping - Shenzhen Warehouse. A list of small packages needs to be attached to the large package, indicating the number of small packages contained.
3) The seller confirms that the packaging is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or the delivery list (including the seller's contact information, the number of large parcels, the weight of the large parcels, the number of small parcels, the receipt warehouse and the list of small parcel waybills).
iii. handover rules
1. at the time of handover, it is necessary to confirm the integrity of the outer packaging.
2. when the collection personnel come to the door to collect, the collection personnel need to provide the seller with the handover form, the seller needs to provide the collection personnel with a detailed list, and the two parties sign and write the handover date and time for retention. the handover order and the detailed list, the seller and the collection personnel must each keep a copy for subsequent audits.
3. when using domestic express delivery, put a delivery list in the large box, and keep the domestic express delivery list and a delivery list for subsequent audit.
special note: if the seller does not provide/place the handover list/delivery list, the actual number of packages received in the warehouse and the single number shall prevail. large parcels of small and medium-sized parcels are less, and the logistics provider is not responsible.
4. precautions for collection
1. Print the shipping label or cloud print face sheet:
1) Be sure to print the shipping label or cloud print face sheet to paste on the outer packaging of the package, if the shipper is not the seller himself (for example, the seller needs to send the package directly from Taobao or the supplier to the warehouse, the shipper is the Taobao seller or supplier, and the consignee is the logistics provider's warehouse), please also be sure to ask the shipper to type the shipping label or the cloud printed face sheet to the outer packaging.
2) The warehouse will not print the shipping label or cloud printed face sheet, and the package without the shipping label or the cloud printed face sheet will be treated as no main part. No main parts will be destroyed uniformly for more than 6 months from the beginning of receipt.
2. Place the shipping list: Please pack all the packages to be collected in large packages, and attach a list of small packages to the large packages, and specially indicate the number of small packages contained. If the seller does not place the list and causes the large package and small package to be small, the logistics provider is not responsible.
3. In the process of packaging the goods, in order to improve the operation efficiency and transportation timeliness of the package, please pay attention to the following matters (the packaging that does not meet the specifications may lead to returns, so the delay caused by the seller needs to bear):
1) The appearance of the package cannot show the words or logos of the courier or the shipping company, or directly paste the courier slip;
2) Avoid using product packaging or naked packaging directly (i.e. the goods cannot be packed in transparent bags);
3) need to use standard shipping labels or cloud printing face sheets (the size of the face sheet cannot exceed 10cmX15cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For luminous products (such as luminous shoes), the inside must be packed in cartons and ensure that the outer packaging does not pass through light.
6) For fragile or sharp products, please strengthen the packaging to avoid damage to the package during transportation.
cases of incorrect packaging | ||
the surface of the package must not reveal the words or logo of the courier or shipping company | the surface of the goods cannot be directly adhered to the domestic express delivery bill | cannot be worn naked |
 |  |  |
be sure to print the shipping label or cloud printed face sheet and stick it to the outer packaging of the package, otherwise the warehouse will treat it as a masterless part | The outer packaging needs to be affixed with a standard shipping label or a cloud printed face sheet, and the size should not exceed 10cm X 15cm | for luminous products, the inside must be packed in cartons and ensure that the outer packaging does not pass through light |
 |  |  |
【FAQ】
1. can "rookie worry-free container shipping" be sent globally?
a: at present, it is only supported to the united arab emirates, saudi arabia and brazil.
2. can "rookie worry-free consolidation" issue live products?
a: supporting batteries and pure batteries are not accepted, see shipping restrictions for details.
3. how to set the freight template of "cainiao worry-free container"?
a: you don't need to set it, for eligible merchants, the platform has defaulted to setting the corresponding free shipping fee template for you (that is, the shipping rate is 0).
4. Why should I charge VAT?
A: According to the implementation of the value-added tax (VAT) framework agreement of the Gulf Cooperation Council (GCC), Saudi Arabia and the United Arab Emirates levied VAT on January 1, 2018 ttps://service.aliexpress.com/page/knowledge?pageId=42&category=1000013543&knowledge=1060545823&language=zh
5. what is the tariff threshold for saudi arabia and the uae?
a: the tariff threshold for both countries is $260.
6. How does Cainiao charge vat from merchants?
A: VAT will be charged at the same time when you deduct the forward delivery fee, the VAT amount is calculated from the declared value of your goods * VAT tax rate, please fill in the declared value of the goods truthfully.
7. What fees do merchants need to pay for shipping through "Cainiao Worry-free Container Shipping"?
A: For orders in the United Arab Emirates and Saudi Arabia: If the parcel meets the conditions of free shipping, the fee you pay is the normal logistics fee and VAT (value-added tax) fee of the package; if the package does not meet the conditions of free shipping, the fee you pay is the normal logistics cost of the package, VAT (value added tax) fee and extra shipping fee without free shipping (the fee for sending to the United Arab Emirates is 5 US dollars / single, and the fee for sending to Saudi Arabia is 6 US dollars / single).
Orders in Brazil: If the parcel meets the conditions of free shipping, the fee you pay is the normal logistics fee of the package; if the package does not meet the conditions of free shipping, the fee you pay is the normal logistics cost of the package without additional shipping costs; at the same time, if you do not ship in time, regardless of whether it is free shipping, you will have to pay a certain overtime shipping fee.
8. why do merchants need to bear the additional costs of non-free shipping orders?
a: hello, this part of the cost is borne by the buyer, and the buyer has paid the corresponding fee to you when placing the order.
9. is "rookie worry-free shipping" eligible for compensation protection?
a: enjoy, please refer to the evidence and compensation standards for cainiao worry-free container shipping complaints for relevant rules
【return instructions】
(all orders must ensure that the return address is true and accurate)
additional notes:
first, the return method and fee:
1, the domestic section of the return
1) into the warehouse failure and out of the warehouse failure to return: the logistics chamber of commerce offline contact the seller, arrange free return.
a) the goods collected are returned to the seller by the logistics merchant's collection driver;
b) the self-sent goods are returned to the seller by the logistics provider through domestic express delivery or other logistics methods, and the domestic logistics costs are borne by the platform.
2) return of shipping failure: the logistics chamber of commerce will contact the seller offline and return it to the seller through domestic express delivery or other logistics methods, and the domestic logistics costs will be borne by the platform.
3) packages sent from the sharp warehouse will be returned to the sharp warehouse.
2. return of foreign section:
no return service is provided for the time being.
Second, forward shipping freight and VAT:
1. Forward shipping costs and VAT are deducted when the outbound shipment is successful.
a) If the return occurs before the shipment is successfully shipped, the freight and VAT have not been deducted;
b) if the return occurs after the successful outbound and before the successful delivery, the freight and VAT have been deducted, and the merchant needs to initiate a fee dispute complaint to apply for the refund of the freight and VAT.
2. The returns generated after the successful delivery of air traffic will not be refunded, the forward freight and VAT will not be refunded;
Where the goods are confiscated or destroyed due to the failure of air security or customs inspection, no refund of freight and VAT, and no compensation for loss of goods.
4． Where due to the wrong business address / contact information error to cause the return can not be delivered in time, will be retained for 1 month from the date of determination of undeliverability, the merchant can choose to pick up, the platform does not compensate for the loss of
goods 5, no main parts, heavy number orders, do not do return, the warehouse will be saved for 1 month, if the merchant needs, you can contact yourself
1. operate in the aliexpress background
【reminder】you do not need to set up a cainiao container shipping freight template, for eligible merchants, the platform has set the corresponding free shipping freight template for you by default (that is, the freight rate is 0).
【shipping template setup step instructions】【shipping guide】 【single order shipping video tutorial】 【bulk shipping video tutorial】
SECOND, THROUGH THE THIRD-PARTY SOFTWARE GLOBAL TRADING ASSISTANT, QUICK PULSE SINGLE TREASURE, QUICK SALE ERP, PUYUAN ONLINE STORE WIZARD, ORDER WIZARD, ETC. FOR ONLINE DELIVERY OPERATIONS
【Global Trading Assistant Operation Guide】 【Shop Secret Operation Guide】 【Speed Pulse Single Treasure Operation Guide】 【Quick Sale ERP Operation Guide】 【Puyuan Online Shop Genie, Order Wizard Operation Guide】 【Speed Cat ERP Operation Guide】
THIRD, DOCKING THE ONLINE DELIVERY API INTERFACE, THROUGH ITS OWN ERP FOR ONLINE DELIVERY OPERATIONS
【Docking API Shipping Guide】 【API Interface Document】 【Apply for API Permission】
AliExpress Standard Shipping
- route introduction
- free collection service
- chargeable collection services
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
AliExpress Standard Shipping is a high-quality logistics service launched by Cainiao Network, providing AliExpress sellers with one-stop logistics solutions for domestic collection, international distribution, logistics detail tracking, logistics dispute resolution, and after-sales compensation.
first, the introduction of the line
1. Stable channels and fast timeliness: Cainiao Network cooperates with high-quality logistics providers to build logistics and distribution services covering the whole world. Through the industry-leading intelligent billing system, according to the destination country, category, weight and other factors, match the best logistics solution, the core country estimated the time limit of 16-35 days.
2. Simple operation: one click to select worry-free logistics can complete the freight template configuration, Shenzhen, Guangzhou, Yiwu and other key cities to provide free door-to-door collection services.
3. The platform undertakes after-sales: Logistics disputes do not require the seller to respond, and the platform directly intervenes to verify the logistics problems and judges the responsibility. Disputes caused by logistics reasons and low DSR scores are not counted in the seller's account assessment.
4. Delivery convenience: Beijing, Shenzhen, Guangzhou, Dongguan, Foshan, Shantou, Zhongshan, Zhuhai, Jiangmen, Yiwu, Jinhua, Hangzhou, Ningbo, Wenzhou (Yueqing), Shanghai, Kunshan, Nanjing, Suzhou, Wuxi, Fuzhou, Xiamen, Quanzhou, Huizhou, Putian, Qingdao, Changsha, Wuhan, Zhengzhou, Chengdu, Huludao Xingcheng, Baoding Baigou to provide door-to-door collection services, Sellers in non-collection areas can send them to the collection warehouse themselves.
5. Worry-free compensation: The refund of disputes caused by logistics reasons shall be borne by the platform, and the basic compensation is capped at 300 yuan. View details.
6. Value Guarantee Upgrade Service: Purchase of goods value guarantee upgrade service orders, due to logistics reasons caused by dispute refunds to enjoy value guarantee upgrade service. View details
second, the scope of delivery and price
1. Scope of transportation: 254 countries and regions around the world, of which The Russian pick-up service covers 66 states in mainland Russia, nearly 800 self-pick-up cabinets in 183 cities, and France self-pick-up supports the whole territory of mainland France, excluding Corsica and other outer islands.
Note: Due to the unstable political situation in Yemen, the postal services such as large parcels, small parcels, EMS, and worry-free logistics sent to the local area have been suspended, and the resumption time is to be determined.
In Guatemala, due to a local strike, services sent to the local area were suspended and the resumption time is to be determined.
2. Billing method: small package 1g lifting, charged by grams. Large package, the actual weight and volume weight take large value weight, (volume weight: long (cm) * width (cm) * height (cm) / 8000); European 25 countries 1g lifting, charged by g; rest of the country, 0.5kg lifting, per 500g bill. The billing standards for small packages of general goods, small packages of non-general goods and large packages are different, and some countries do not support the delivery of large packages of goods.
1) Packet billing: parcel declared weight < = 2kg, and the actual weight of the parcel < = 2kg, and the unilateral length of the package < = 60cm, and the package length + width + height < = 90cm;
2) large package billing: the declared weight of the parcel > 2kg, or the actual weight of the parcel > 2kg, or the unilateral length of the parcel > 60cm, or the length + width + height of the parcel > 90cm;
Download the quotation
price effective time: The announcement time is the standard
: the warehouse calculates the shipping cost according to the weight and dimensions of the package when it is put into storage. At the same time, if the parcel exceeds the original logistics channel delivery limit, the warehouse will redistribute the logistics channel and calculate the freight, and the actual payment freight may be higher than the trial freight.
For example, if the seller Xiaoqing's order package weighs <2kg, and the unilateral length of the package > 60cm, or the package length + width + height > 90cm, the order will be sent through the large package of worry-free logistics, and the freight is higher than the small package freight. If you need to ship by parcel, please ensure that your parcel meets the pouch shipping requirements.
3. The destination country can not deliver the return fee:
for details, please refer to the description of the undeliverable service: http://sale.aliexpress.com/seller/undelivered.htm
3. statute of limitations
1. estimated time limit
1) normal situation: 16-35 days to reach the destination.
2) except for special circumstances (including but not limited to: force majeure, customs inspection, policy adjustment, holidays, etc.).
3) query logistics timeliness: https://ilogistics.aliexpress.com/recommendation_engine_public.htm
2. commitment timeliness
with the gradual stabilization of the global epidemic, our logistics timeliness has fully returned to the pre-epidemic level. since 0:00 aest on september 16, 2021, the commitment period has been adjusted as follows, and the specific announcement can be referred to: click here to view
the adjustment content: from 0:00 a.m. est on september 16, 2021 (online information appears), the destination country is brazil's logistics order commitment period is maintained for 75 days, and the destination country is other countries / the duration of the regional logistics order commitment is adjusted to 60 days.
note: for logistics orders that are signed by 0:00 a.m. aest (with online information) before september 16, 2021, if the destination country is [russia, spain, france, the united states, israel, the netherlands, ukraine, poland, the republic of korea, germany, japan, belgium, the czech republic, belarus, bulgaria, lithuania, saudi arabia, latvia, estonia, singapore, serbia, finland, croatia, turkey, the united arab emirates, qatar], the commitment limitation period remains 60 days, and if the destination country is another country, the commitment limitation period remains 75 days.
fourth, logistics information inquiry
1. logistics details: the whole process can be tracked (except for some special countries)
2. logistics details inquiry platform:
1) aliexpress platform order page: aliexpress will directly display logistics tracking information on the order details page.
2) cainiao official logistics tracking website: global.cainiao.com/
AliExpress Standard Shipping
- route introduction
- free collection service
- chargeable collection services
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
in order to provide a fair and safe trading environment for buyers and sellers, ensure that sellers can operate on the aliexpress platform with confidence, and help sellers reduce the impact of uncontrollable factors in logistics, orders shipped using cainiao worry-free logistics will enjoy the following protection policies.
1. applicable objects
an order that uses cainiao worry-free logistics for actual shipment and fills in the shipment notification
second, the order must meet the following conditions
1. the seller truthfully fills in the delivery notice: use worry-free logistics delivery, and the logistics solution selected when filling in the delivery notice is worry-free logistics.
worry-free logistics currently provides 3 kinds of services: "cainiao worry-free logistics - simple", "cainiao worry-free logistics - standard", "cainiao worry-free logistics - priority"
2. the seller has delivered to the warehouse and there is no delay in delivery: the goods arrive at the warehouse within 5 working days from the time the logistics order is created.
whether the goods arrive at the warehouse and the arrival time are subject to the online information: the receipt of the package is subject to the successful information of the package, and the self-sending is subject to the successful information of the warehouse
Remarks:
-- If the seller does not choose Cainiao Worry-free Logistics when filling in the delivery notice, the logistics dispute needs to be responded to by the seller himself, the dispute refund cannot enjoy the dare to use the dare to compensate protection, and the logistics dispute generated by the order and the low score of the DSR are still counted in the assessment
-- if the seller delays the delivery behavior, he cannot enjoy the dare to use the dare to compensate guarantee, and the logistics dispute and the low score of the DSR generated by the order are still counted in the assessment
special reminder, in order to avoid delayed delivery (goods arrive at the warehouse within 5 working days from the creation of the logistics order):
- collection of goods needs to contact the warehouse within 3 working days from the creation of the logistics order (set aside 2 working days for the warehouse to collect and process)
- self-delivery needs to create a logistics order from the beginning of the order ensure that the goods arrive at the warehouse and sign for receipt within 4 working days (set aside 1 working day for the warehouse to process)
iii. seller protection policy:
protection policy 1: logistics disputes do not require the seller to respond, and the platform directly intervenes to verify the status of logistics and judge responsibility
after the buyer initiates a dispute over the non-receipt of the goods, the seller does not need to respond, and the platform directly intervenes to verify the logistics status and judge the responsibility.
reminder: disputes caused by non-logistics problems still need to be handled by the seller himself.
PROTECTION POLICY 2: DISPUTES CAUSED BY LOGISTICS REASONS AND LOW DSR SCORES ARE NOT COUNTED IN THE SELLER ACCOUNT ASSESSMENT
Specific protection policy:
1, after the end of the order transaction, the buyer anonymously gives the DSR sub-score - logistics delivery time rationality (shopping speed) 1, 2, 3 star evaluation, not included in the buyer's bad experience order DSR logistics 1, 2, 3 points;
2, for the buyer's dispute of not receiving the goods / dispute handling personnel modified to the dispute of not receiving the goods, In the final aliexpress adjudication, the dispute filing rate, arbitration filing rate and seller liability rate are not counted;
3. The dispute initiated by the buyer on the grounds that the goods have not been received, and the aliexpress platform finally judges that there is a dispute with the goods and the seller is not responsible, the dispute filing rate and the arbitration filing rate are exempted.
remarks:
during the trading period of sudden irresistible events (such as earthquakes, floods, explosions, etc.), the platform will make a comprehensive judgment on whether the orders caused by the event are dare to use the rules of daring to compensate according to the specific circumstances of the force majeure event, and the specific judgment and scope shall be subject to the platform announcement.
protection policy 3: you dare to use i dare to compensate, logistics reasons caused by the dispute refund borne by the platform
worry-free logistics dare to use dare to compensate:
1) cainiao worry-free logistics - standard: basic compensation up to 300 yuan;
2) cainiao worry-free logistics - priority: the upper limit of compensation 1200 yuan;
3) cainiao worry-free logistics - simple: the maximum compensation of 35 yuan;
[reminder] refunds of disputes caused by logistics reasons enjoy worry-free logistics compensation, latest payout criteria: view details orders
purchasing insurance services, pay criteria: view details
the platform shall bear the refund of disputes caused by the following problems:
1. the goods are still in transit (exceeding the time limit / the goods are lost);
2, the waybill number caused by logistics reasons cannot be queried for logistics information;
3, the logistics vendor sends the wrong address
the seller responsibility platform does not pay compensation, for example:
1) the seller delays the delivery, the goods do not arrive at the warehouse within 5 working days since the creation of the logistics order;
2) the seller fills in the wrong waybill number, fills in the wrong address, privately contracts, and the seller does not ship according to the agreed method (if the buyer chooses the priority service when placing an order, the seller changes to the standard service without authorization);
3) the online delivery logistics customs order seller transfers offline delivery;
4) the seller's goods are improperly packaged, resulting in the goods being damaged due to lack of necessary buffer protection materials;
5) lost before storage;
6) no compensation for returns;
7) packages are confiscated due to contraband
remark:
during the trading period of sudden irresistible events (such as earthquakes, floods, explosions, etc.), the platform will make a comprehensive judgment on whether the order caused by the event is dare to use the rules of daring to compensate according to the specific circumstances of the force majeure event, and the specific judgment and scope shall be subject to the platform announcement.
FAQ1
, how to go with the compensation process that dares to pay, does it need to be operated by the seller?
No need for the seller to operate, the dispute personnel will deal with it in the process of judgment;
2. How to check whether the compensation is paid?
If the order is eligible for payment, the money will be credited directly to the seller's U.S. dollar withdrawal account about a week after the arbitration ends.
protection policy 4: sellers who are not satisfied with logistics services can complain online
standard service: within 120 days from the creation of a logistics order, sellers can file online complaints about lost items before warehousing, fee disputes (60 days for weight discrepancies).
priority service: within 40 days from the creation of the logistics order, the seller can file an online complaint against the loss of the piece before the warehouse and the cost dispute.
click here to view the complaint process and compensation standards >>
AliExpress Standard Shipping
- route introduction
- free collection service
- chargeable collection services
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
first, the service introduction
"Cainiao Remote Area Collection Service" is a paid value-added service, which provides AliExpress sellers with a wider coverage and more guaranteed door-to-door collection service, which is mainly used in areas that cannot be covered by the existing free collection area, and the free collection coverage area cannot be used for the time being.
Packages collected through this service will be sent directly to the Cainiao Distribution Center for sorting and international transportation.
At present, the following lines can use the Cainiao Remote Area Collection Service:
Note: The following lines are not available in the whole country, but the Cainiao Remote Area Collection Service can be covered in most of the collection areas, and the specific routes can be collected in the city See annex: Click here to download
Cainiao Super Economy Global, Cainiao Special Line Economy, Cainiao Special Goods Line - Super Economy, Cainiao Super Economy, Cainiao Super Economy - Shunyou, Cainiao Super Economy - Yanwen, Cainiao Worry-free Logistics - Simple, Cainiao Worry-free Logistics - Standard, Cainiao Big Package Line, Cainiao Special Goods Line - Standard, Yanwen Airlines Registered Packet, 4PX New Mail Registered Packet, Cainiao Worry-free Logistics - Priority, Cainiao Special Goods Line - Simple, Cainiao Special Goods Line - Standard
At present, the following lines can not use Cainiao remote area collection service:
China Post usual small package +, SF International Economic Package, Cainiao Special Line - Standard, Suyou Baofen Postal Registered Packet, China Post Registered Packet, China Post e-Mail Treasure, Cainiao Worry-free Container Shipping
(Note: Different routes are opened in different provinces, please refer to the Cainiao Remote Area Collection Service Coverage Annex for details)
second, how to operate
when the merchant ships online, cainiao will automatically match whether it belongs to a remote area that can be collected according to the collection address entered by the merchant, and if it belongs to the collection area, the merchant can choose this service by himself.
when shipping, the merchant needs to associate the small packages together and generate a handover order according to the logistics channel to which the goods belong, and in the handover order number, the detailed operation steps refer to: cainiao remote area collection service instructions
3. costs and timeliness
Billing method: the first weight of 2KG + the renewal of 1KG (the first weight of less than 2KG is calculated as 2KG; the renewal of less than 1KG is calculated as 1KG), the service fee in remote areas will be charged
according to different shipping provinces and delivery cities After the preferential price of Cainiao subsidies is as follows (Shanghai, Hangzhou, Yiwu, Guangzhou, Shenzhen, Dongguan 6 cities to provide free collection services in the whole territory (administrative regions)):
| serial number | shipping province | destination province | FIRST WEIGHT(2KG) | RELOAD(1KG) | AGING (H) |
| 1 | anhui province | zhejiang province | 4.1 | 0.8 | 24 |
| 2 | beijing | zhejiang province | 5 | 1.8 | 48 |
| 3 | fujian province | guangdong province | 4.3 | 2 | 48 |
| 4 | gansu province | zhejiang province | 5 | 2.2 | 72 |
| 5 | guangdong province - guangzhou | guangdong province | gratis | gratis | 24 |
| guangdong province - shenzhen | guangdong province | gratis | gratis | 24 | |
| guangdong province - dongguan | guangdong province | gratis | gratis | 24 | |
| guangdong province - foshan | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - zhongshan | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - zhuhai | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - jiangmen | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - zhaoqing | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - huizhou | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - shantou | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - chaozhou | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - jieyang | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - shanwei | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - zhanjiang | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - maoming | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - yangjiang | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - yunfu | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - shaoguan | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - qingyuan | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - meizhou | guangdong province | 3.4 | 0.8 | 24 | |
| guangdong province - heyuan | guangdong province | 3.4 | 0.8 | 24 | |
| 6 | guangxi zhuang autonomous region | guangdong province | 4.3 | 1.2 | 48 |
| 7 | guizhou province | guangdong province | 5 | 2.2 | 48 |
| 8 | hebei province | zhejiang province | 5 | 1.8 | 48 |
| 9 | henan province | zhejiang province | 5 | 1.8 | 48 |
| 10 | heilongjiang province | zhejiang province | 6.7 | 2.2 | 72 |
| 11 | hubei province | zhejiang province | 5 | 1.8 | 48 |
| 12 | hunan province | guangdong province | 4.3 | 1.8 | 48 |
| 13 | jilin province | zhejiang province | 6.7 | 2.2 | 72 |
| 14 | jiangsu province | zhejiang province | 4.1 | 0.8 | 24 |
| 15 | jiangxi province | zhejiang province | 4.6 | 1.8 | 48 |
| 16 | liaoning province | zhejiang province | 5 | 2.2 | 60 |
| 17 | inner mongolia autonomous region | zhejiang province | 7.6 | 3 | 60 |
| 18 | ningxia hui autonomous region | zhejiang province | 7.6 | 3 | 60 |
| 19 | shandong province | zhejiang province | 5 | 1.8 | 48 |
| 20 | shanxi province | zhejiang province | 5 | 1.8 | 72 |
| 21 | shaanxi province | zhejiang province | 5 | 2.2 | 60 |
| 22 | shanghai | zhejiang province | gratis | gratis | 48 |
| 23 | sichuan province | zhejiang province | 5 | 2.2 | 60 |
| 24 | tianjin municipality | zhejiang province | 5 | 1.8 | 48 |
| 25 | yunnan province | guangdong province | 5 | 2.2 | 48 |
| 26 | zhejiang province - hangzhou | zhejiang province | gratis | gratis | 24 |
| zhejiang province - jinhua non-yiwu | zhejiang province | 3.3 | 0.8 | 24 | |
| zhejiang province - jinhua yiwu | zhejiang province | gratis | gratis | 24 | |
| zhejiang province - ningbo | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - wenzhou | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - huzhou | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - jiaxing | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - shaoxing | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - quzhou | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - zhoushan | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - taizhou | zhejiang province | 3.4 | 0.8 | 24 | |
| zhejiang province - lishui | zhejiang province | 3.4 | 0.8 | 24 | |
| 27 | chongqing municipality | zhejiang province | 5 | 2.2 | 48 |
| 28 | xinjiang uygur autonomous region | zhejiang province | 10 | 6 | 120 |
| 29 | tibet autonomous region | guangdong province | 10 | 6 | 120 |
| 30 | qinghai province | guangdong province | 10 | 5 | 120 |
| 31 | hainan | guangdong province | 10 | 5 | 48 |
note:
each handover order can only correspond to 1 large parcel, the unilateral size of the large parcel cannot exceed 120cm, the sum of the three sides does not exceed 180cm, and the weight cannot exceed 30kg;
according to the relevant requirements, parcels shipped in some areas need the consignor to provide the real name and upload the id number;
packaging requirements : merchants need to pack multiple small packages in large packages, which must be intact and sealed, and if your large package does not meet the standard, the logistics provider will refuse to accept your package.
face sheet printing: merchants need to paste the printed handover single face sheet outside the large package in advance in the handover order management page.
(each small package in the large package still needs to be labeled with a shipping label or cloud printed label, and if there is no face sheet in the small package, the warehouse will handle it as no main part.) ）
face sheet size requirements: 10 * 15cm,
case description: the seller sent a large package from shanghai to the cainiao hangzhou distribution center
| large parcel weight | billing amount (rmb) | remark |
| 0.5KG | 5.0 | THE FIRST WEIGHT OF 2KG BILLING, PRICE: 5.0 YUAN |
| 1.5KG | 5.0 | THE FIRST WEIGHT OF 2KG BILLING, PRICE: 5.0 YUAN |
| 2.5KG | 5.9 | THE FIRST PRICE + 1KG RENEWAL PRICE IS 1.8 YUAN / KG |
| 10KG | 19.4 | FIRST WEIGHT PRICE + 8KG RENEWAL PRICE (1.8 YUAN / KG *8) |
4. FAQ
1. When can I apply to cancel the appointment collection order?
A: Before the parcel has returned the received information at the collection site, it can cancel the handover order through the handover order management page, and the collection service provider has completed the collection and returned the package of the collection information, and cannot cancel and intercept.
2. Where can I view the logistics trajectory of the large package?
A: Merchants can use a small parcel order number to query the trajectory in the Cainiao Global Logistics Tracking System (https://global.cainiao.com).
3. Why am I not in the free collection range, but I still can't use the Cainiao Remote Area Collection Service?
A: At present, this service can cover most remote areas, but there will still be cases that cannot be covered in areas that are too remote, so you can continue to ship according to the existing self-delivery or self-delivery methods.
4. How do I know which city my package will be delivered to? What is the corresponding courier fee?
A: At present, the small parcel creation page can only display the logistics service providers who will pick up your door in the future, and does not mean that the real goods are delivered to the warehouse address. You need to create this small parcel logistics order first, after the creation is completed, you can find the corresponding logistics parcel order in the "merchant background" - "handover order management" - "handover order creation" - "Select packet through the list", and check which warehouse is the destination warehouse for final delivery.
"Cainiao East China Distribution Center or AE Hangzhou Automated Distribution Center (Yuantong Collection)" that is, the receiving city is "Hangzhou"
"Cainiao Dongguan Distribution Center delivers the four-party Dongguan customized warehouse - distribution" that is, the receiving city is "Dongguan"
5. i have been using "apply for warehouse door-to-door collection" before, how can i continue to use this function now?
a: merchants can continue to use the "apply for warehouse door-to-door collection" to enjoy free door-to-door collection, step: in the rookie door-to-door collection module, click modify next to the chinese address, and select the "apply for warehouse door-to-door collection" service. (before clicking "apply for warehouse door-to-door collection", the merchant needs to confirm that the free collection service provider has agreed to collect at the door)
6. what should i do if my parcel has not been properly placed in the distribution position after receiving it?
a: you can first check the estimated shipping time of the package, if it has exceeded the estimated time limit, you can first understand the status of your package through online consultation. if the logistics provider confirms that your package has been lost, you can provide a screenshot of the communication with the logistics provider and other materials required in the complaint evidence to file a complaint with cainiao for a claim.
5. consultation, complaint and compensation
1. consultation portal: the merchant has consultation, check, complaint and other issues for the handover of the large package, you can consult through the package management page, click the corresponding handover order number online customer service, logistics service provider will undertake your consultation. service hours: monday to sunday: 9:00-18:00, service hours will be announced separately during the promotion period and statutory holidays.
2. complaint entrance: the merchant needs to file a complaint against the damaged single logistics parcel in the collection and handover order, and the complaint entrance is consistent with the existing logistics parcel entrance.
3. complaint handling process
(1) the merchant should initiate a complaint through the system within the agreed limitation period according to the type of complaint;
(2) when the complaint is initiated, the merchant should provide sufficient evidence through the system, and the result of the complaint judgment will be fed back in the system within 10 natural days, if there is no agreement within 10 natural days, the merchant can initiate an appeal online, the appeal is valid for 15 days, and cainiao promises to intervene within one working day;
(3) after the goods arrive at the collection warehouse, under the premise that the outer packaging of the large package is intact and there is no obvious evidence showing that it is the responsibility of the logistics provider, the logistics provider will not pay compensation, and the number of internal small packages shall be subject to the actual storage information of the distribution warehouse.
(4) each single order shall not exceed 2 complaint opportunities
4. proof of complaint and standard of payment
| primary complaint type | duration of complaints | example | rules of proof | statute of limitations | reasons for exemption (relevant supporting materials should be provided for exemption) | payment criteria |
| it was not put into storage after collection | logistics orders are created starting from 30 calendar days | the parcel is lost after being handed over to the receiving logistics provider | 1. merchant transaction order information, product name, number of pieces, weight 2. the system records the information associated with the large packet and the small packet 3. other proof that the physical package has been handed over to the logistics provider (e.g. shipping video, pictures, screenshots confirmed by the logistics provider that the loss is possible, etc.) | 72 hours | after the large package arrives at the warehouse, the outsourcing is not damaged; | compensation based on the actual loss value (based on the actual transaction price of the order on the online trading platform) shall not exceed the maximum amount of compensation specified in the logistics product used by the small parcel. |
*note: this complaint type is only applicable to the above paid services, please pay attention to the validity period of the complaint, the overtime will not be accepted.
AliExpress Standard Shipping
- route introduction
- free collection service
- chargeable collection services
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
【Reminder】
1) The seller can use worry-free logistics to ship the order that the buyer has selected for worry-free logistics;
2) if the buyer places an order to choose the logistics solution that promises to deliver the time≥ the seller can also use worry-free logistics to deliver the goods.
* The make and model of mobile phone or tablet products sent to Russia need to be registered with the local russian authorities in advance (the registered products can be found on the http://www.eurasiancommission.org/en/docs/Pages/notif.aspx), if they are spot checked by Russian customs, the package is at risk of being returned.
According to The Regulations of China Customs: For a single package with a declared amount exceeding (exclusive) 5000RMB or weighing more than (exclusive) 100KG, an official customs declaration is required. That is, if the merchant exports the package beyond the limit, it must attach a formal customs declaration form (customs declaration power of attorney), box list, invoice and sales contract to the package. Failure to do so may result in the return of the package.
The French pick-up service in the Worry-Free Logistics Standard is limited to $23 or less per parcel order due to the customs policy of the destination country.
The pick-up service in the worry-free logistics standard is commercial customs clearance and delivery in Russia, please pay special attention to the following Russian customs requirements:
1) The buyer needs to provide the passport number, passport full name, passport issuance date and sign the customs authorization agreement online, if the buyer cannot provide or does not provide it completely, the package in Russia will not be able to complete customs clearance and be returned
2) The latest regulations of the Russian Customs since January 1, 2020, consumers can receive overseas parcels worth less than 200 euros per person per day and weigh less than 31kg. If the package exceeds this weight or amount limit, there will be a customs duty, which is borne
by the buyer 3) More than 5 goods cannot be sent in a single package of the same SKU, that is, if there are more than 5 goods in the same package with the same SKU, if the package is inspected by Russian customs at the time of import clearance, the customs will regard it as a non-self-use item and refuse to clear and return it. The same model, but different colors, different sizes, etc. are considered different SKUs.
Links to relevant regulations on the official website of Russia: http://tsouz.ru/Docs/IntAgrmnts/Pages/fizlica.aspx for reference.
first, the weight and volume limit
Minimum size limit:
square package: surface size ≥ 9cm×14cm; cylindrical package: 2 times the sum of diameter and length≥ 17cm, unilateral length ≥ 10cm.
Russian pick-up service:
1) Package weight does not exceed 15KG2
) Dimensions Length (CM) * Width (CM) * Height (CM) Not more than 60 cm * 36 cm * 36 cm
country/region | weight restrictions | volume limits |
albania, algeria, angola, antigua and barbuda, armenia, aruba, burkina faso, costa rica, el salvador, equatorial guinea, ethiopia, gabon, georgia, guyana, kazakhstan, latvia, liberia, lithuania, mozambique, namibia, niger, nigeria, peru, puerto rico (united states), reunion, saint lucia, saint martin (netherlands), slovakia, trinidad and tobago, zambia | not more than 30kg | the length of one side shall not exceed 105 cm, and the |
austria, bahrain, belgium, bulgaria, denmark, finland, france, germany, greece, hungary, ireland, japan, luxembourg, malaysia, netherlands, norway, pakistan, saudi arabia, singapore, solomon islands, south korea, sweden, switzerland, thailand, united arab emirates, chile, czech republic | not more than 30kg | the length of one side shall not exceed 150 cm, and the |
viet nam | general cargo does not exceed 30kg; | the length of one side shall not exceed 150 cm, and the |
brazil, canada, spain, united kingdom, indonesia, israel, iceland, italy, new zealand, poland, portugal, romania, russia, slovenia, turkey, ukraine, united states, belarus, mexico, côte d'ivoire, malta | not more than 30kg | the length of one side shall not exceed 105 cm, and the |
australia | no more than 30kg | the length of one side of the package shall not exceed 105cm, the |
afghanistan, åland islands, anguilla (uk), antarctica, azerbaijan, guernsey (uk), bermuda (uk), canary islands, christmas island, cocos island, colombia, congo, cork islands (new), croatia, dominica, eritrea, estonia, falkland islands, ghana, guinea, guinea-bissau, isle of man (uk), cambodia, kenya, kiribati, kyrgyzstan, macedonia, madagascar, marshall islands, micronesia (us), montserrat (uk), netherlands antilles, nicaragua, niue (new), norfolk (australia), mariana islands, palau (united states), saint helena, saint christopher and nevis, saint pierre and miquelon, saint vincent (uk), san marino, sao tome and principe, seychelles, south georgia and south sandwich islands, svalbard (norway), bahamas, vatican city, timor-leste, tokelau islands (new), tonga, turks and caicos islands (uk), tuvalu, tanzania, small outer islands of the united states mainland, uzbekistan, virgin islands (uk), varys and fujina islands (france), western sahara, zanzibar, brunei, south sudan, caribbean netherlands, bouvet, heard island and macdonald islands, british indian ocean territory, pitcairn islands, french southern and antarctic territory, saint barthelemy, alderney islands, taiwan, hong kong sar, bolivia, dominican republic, ecuador, honduras, morocco, paraguay, moldova, uruguay, argentina | no more than 2 kg | the length of one side shall not exceed 60cm, and the |
2. restrictions on the delivery of goods
1. The consignee's postal code must be accurate, otherwise it cannot be delivered.
2. Product name restrictions: Since the import is postal customs clearance, the declared product name should be detailed and accurate, and do not fill in the general general reference name, such as sample, gift, parts, others, etc.
3. Currently supported: live goods with built-in batteries.
However, the built-in battery products that are not accepted are as follows:
electric bicycle batteries, electric wheelchair batteries, small generators, automated external defibrillators, robots with batteries, other external or built-in large battery goods, etc.
3. The lithium battery live equipment that supports delivery should meet the following conditions (need to declare live power):
a. The built-in battery refers to the lithium battery installed in the electronic device;
b. The watt-hour rating of the lithium-ion battery cell does not exceed 20Wh, the watt-hour rating of the lithium-ion battery does not exceed 100Wh, the lithium content of the lithium metal battery cell does not exceed 1 gram, and the total lithium content of the lithium metal or lithium alloy battery does not exceed 2 grams;
c. Each cell or battery must pass the UN38.3 test (the requirements contained in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria);
f. The net weight of the lithium battery cell or lithium battery in a single package shall not exceed 5 kg.
g. Unless the equipment/equipment has provided adequate protection for lithium batteries, the equipment/equipment shall be placed in a sturdy outer packaging, i.e. the use of suitable packaging materials with sufficient strength and a design that meets the packaging requirements and intended use.
Example 1: All watches (including but not limited to electronic watches, mechanical watches, quartz watches, etc.), keyboards, mice, live or battery-capable toys, gamepads, and glowing mobile phone cases need to go through the live channel.
Example 2: The mobile phone sold by seller Xiaoqing contains an original battery and a replacement battery, and the replacement battery cannot be sent when shipping, and the original battery must be installed in the mobile phone in an insulated state before it can be sent and declared to be live.
Example 3: According to the International Dangerous Goods Regulations, equipment containing lithium batteries, if accidentally started will produce high temperature and high heat, in order to ensure the safety of transportation, the equipment and batteries must be packaged separately and then transported, such as heating curling irons, such goods can not be transported according to the live equipment with built-in batteries.
5. Regional restrictions:
Moldova: Live goods are not supported.
Islamic countries are unable to transport adult products due to the laws of the destination country, and if they are found, the package will be returned.
NOTE: THE FOLLOWING RULES OF PROHIBITION AND RESTRICTION OF CARRIAGE ARE IN ACCORDANCE WITH INTERNATIONAL AND DOMESTIC LAWS AND REGULATIONS, INCLUDING BUT NOT LIMITED TO THE POSTAL LAW, THE REGULATIONS ON THE ADMINISTRATION OF PROHIBITED ARTICLES, THE CATALOGUE OF GUIDANCE FOR PROHIBITED ARTICLES, THE TECHNICAL RULES FOR THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR ICAO-TI, THE IATA_DGR OF THE RULES FOR THE TRANSPORT OF DANGEROUS GOODS BY AIR, THE REGULATIONS ON THE ADMINISTRATION OF DANGEROUS GOODS TRANSPORTATION BY CIVIL AVIATION OF CHINA, AND OTHER ITEMS PROHIBITED FROM BEING SENT AND DELIVERED BY THE STATE COUNCIL AND RELEVANT DEPARTMENTS OF THE STATE COUNCIL.
1. gun-shaped and weapon-shaped items, regardless of the actual use, are immediately confiscated once they are found;
2. sharp and sharp knives have the risk of return;
3. the above forms are updated irregularly according to the common categories of actual business;
4. logistics providers have the right to dispose of items that are expressly prohibited from being sent in accordance with national laws and regulations, including but not limited to destruction and handing over to administrative law enforcement agencies such as industry and commerce.
AliExpress Standard Shipping
- route introduction
- free collection service
- chargeable collection services
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
1) at present, the collection service has covered beijing, shenzhen, guangzhou and other parts of the country, as detailed in the following table.
2) hong kong warehouse and weihai warehouse are not collected, and merchants can send or send to the warehouse by themselves.
3) in the collection area, 1 piece is collected free of charge.
4) outside the collection area, the seller needs to send the package to the warehouse by himself through domestic express delivery (the cost of delivery to the warehouse needs to be borne by the seller).
5) at present, the pre-function of the online access of the collection service (group package collection): the time recorded by the driver to collect and scan the large package of noodles is used as the time for logistics to access the internet. using the internet pre-function business, the package internet access time can vary from 12 to 48 hours in advance. for specific details, please click here to view
[special reminder] you need to hand over the parcel to the logistics provider by collection or self-mail within 5 working days from the creation of the logistics order and ensure the successful display of the collection or signing successful information (note: 2 working days are required for warehouse collection / 1 working day need to be reserved for self-mailing, give the warehouse time for cargo processing and information online display), if the shipment is delayed, you will not be able to enjoy the worry-free standard compensation.
1. scope of collection
shanghai, hangzhou, yiwu, guangzhou, shenzhen, dongguan 6 cities to provide the whole territory (administrative region) free collection service: the area in the following table for the driver free collection range, the remaining areas of the above 6 cities by express delivery for free collection, please create a logistics order for express collection, you must use the [packaging management] function for packaging, after the completion of the packaging, the collection task will take the initiative to send to the courier collection personnel, no need for you to take the initiative to contact (express collection order do not contact the driver collection contact). the operation of the packaging function can refer to the "cainiao collection internet pre-service instructions"
2. collection service specifications
1. starting standard: the number of door-to-door parcels is not limited, and the collection is free from 1 piece.
2. appointment collection: after the seller creates a collection order online, customer service will contact you within 24 hours to make an appointment for on-site collection time.
3. stocking requirements:
1) after the seller creates a logistics order online, he needs to print and paste the shipping label or cloud print face list provided by aliexpress for each small package.
2) the consolidation of small packages needs to indicate the warehouse on the large package, such as: cainiao standard logistics - shenzhen warehouse. a list of small packages needs to be attached to the large package, indicating the number of small packages contained.
3) the seller confirms that the packaging is in good condition, packs all the small packages to be collected in large packages, and prepares two copies of the handover details or the delivery list (including the seller's contact information, the number of large parcels, the weight of the large parcels, the number of small parcels, the receipt warehouse and the list of small parcel waybills).
iii. handover rules
1. at the time of handover, it is necessary to confirm the integrity of the outer packaging.
2. when the collection personnel come to the door to collect, the collection personnel need to provide the seller with the handover form, the seller needs to provide the collection personnel with a detailed list, and the two parties sign and write the handover date and time for retention. the handover order and the detailed list, the seller and the collection personnel must each keep a copy for subsequent audits.
3. when using domestic express delivery, put a delivery list in the large box, and keep the domestic express delivery list and a delivery list for subsequent audit.
special note: if the seller does not provide/place the handover list/delivery list, the actual number of packages received in the warehouse and the single number shall prevail. large parcels of small and medium-sized parcels are less, and the logistics provider is not responsible.
4. precautions for collection
1. Print the shipping label or cloud print face sheet:
1) Be sure to print the shipping label or cloud print face sheet to paste on the outer packaging of the package, if the shipper is not the seller himself (for example, the seller needs to send the package directly from Taobao or the supplier to the warehouse, the shipper is the Taobao seller or supplier, and the consignee is the logistics provider's warehouse), please also be sure to ask the shipper to type the shipping label or the cloud printed face sheet to the outer packaging.
2) The warehouse will not print the shipping label or cloud printed face sheet, and the package without the shipping label or the cloud printed face sheet will be treated as no main part. No main parts will be destroyed uniformly for more than 6 months from the beginning of receipt.
2. Place the shipping list: Please pack all the packages to be collected in large packages, and attach a list of small packages to the large packages, and specially indicate the number of small packages contained. If the seller does not place the list and causes the large package and small package to be small, the logistics provider is not responsible.
3. In the process of packaging the goods, in order to improve the operation efficiency and transportation timeliness of the package, please pay attention to the following matters (the packaging that does not meet the specifications may lead to returns, so the delay caused by the seller needs to bear):
1) The appearance of the package cannot show the words or logos of the courier or the shipping company, or directly paste the courier slip;
2) Avoid using product packaging or naked packaging directly (i.e. the goods cannot be packed in transparent bags);
3) need to use standard shipping labels or cloud printing face sheets (the size of the face sheet cannot exceed 10cmX15cm, avoid using color printing);
4) Do not bundle multiple packages together, please use a large package to pack the same batch of goods together;
5) For luminous products (such as luminous shoes), the inside must be packed in cartons and ensure that the outer packaging does not pass through light.
6) For fragile or sharp products, please strengthen the packaging to avoid damage to the package during transportation.
cases of incorrect packaging | ||
the surface of the package must not reveal the words or logo of the courier or shipping company | the surface of the goods cannot be directly adhered to the domestic express delivery bill | cannot be worn naked |
| | |
be sure to print the shipping label or cloud printed face sheet and stick it to the outer packaging of the package, otherwise the warehouse will treat it as a masterless part | The outer packaging needs to be affixed with a standard shipping label or a cloud printed face sheet, and the size should not exceed 10cm X 15cm | for luminous products, the inside must be packed in cartons and ensure that the outer packaging does not pass through light |
| | |
1. operate in the aliexpress background
【shipping template setup step instructions】【shipping guide】 【single order shipping video tutorial】 【bulk shipping video tutorial】
SECOND, THROUGH THE THIRD-PARTY SOFTWARE GLOBAL TRADING ASSISTANT, QUICK PULSE SINGLE TREASURE, QUICK SALE ERP, PUYUAN ONLINE STORE WIZARD, ORDER WIZARD, ETC. FOR ONLINE DELIVERY OPERATIONS
【Global Trading Assistant Operation Guide】 【Shop Secret Operation Guide】 【Speed Pulse Single Treasure Operation Guide】 【Quick Sale ERP Operation Guide】 【Puyuan Online Shop Genie, Order Wizard Operation Guide】 【Speed Cat ERP Operation Guide】
THIRD, DOCKING THE ONLINE DELIVERY API INTERFACE, THROUGH ITS OWN ERP FOR ONLINE DELIVERY OPERATIONS
【Docking API Shipping Guide】 【API Interface Document】 【Apply for API Permission】
【return instructions】
(all orders need to ensure that the return address is true and accurate)
the return is divided into domestic section returns and foreign section returns, mainly in the following different types:
1, the domestic section of the return
1) into the warehouse failure and out of the warehouse failure to return: the logistics chamber of commerce offline contact the seller, arrange free return.
a) the goods collected are returned to the seller by the logistics merchant's collection driver;
b) the self-sent goods are returned to the seller by the logistics provider through domestic express delivery or other logistics methods, and the domestic logistics costs are borne by the platform.
2) return of shipping failure: the logistics chamber will contact the seller offline and return it to the seller through domestic express delivery or other logistics methods, and the domestic logistics cost will be borne by the platform.
2. return of foreign section:
unable to deliver: return/destroy according to the return strategy selected by the seller when creating a logistics order. (worry-free standard - russia self-pick-up service from august 24, 2020 to open the "overseas can not delivery service")
for details, please refer to the instructions for the non-delivery and return service 1) if you choose to return, the logistics provider will arrange the return, and the return logistics freight will be borne by cainiao within 800 yuan, and the excess part will be borne by the merchant.
customs duties or warehousing costs caused by buying or selling shall be borne by the seller. cainiao will charge the seller a corresponding fee;
2) if you choose to destroy, the logistics provider will arrange the destruction, and the cost will be borne by the platform.
second, forward shipping freight and return service fee:
1. forward shipping and return service charges are deducted upon successful outbound shipment.
a) if the return occurs before the successful outbound, the fee has not been deducted;
b) if the return occurs after the successful outbound and before the delivery is successful, the fee has been deducted, and the merchant needs to initiate a fee dispute complaint to apply for a refund of the freight.
2. the return, forward freight and return service charge generated after successful delivery are non-refundable;
where the goods are confiscated or destroyed due to the failure of aviation security inspection or customs inspection, no refund of freight and return service fees, and no compensation for the loss of goods.
4. if the return cannot be delivered in time due to the wrong business address/contact information error, it will be retained for 1 month from the date when it is determined that it cannot be delivered, and the merchant can choose to pick it up by itself, and the platform will not compensate for the loss of
goods 5. no main parts, heavy parts of the order, do not return, the warehouse will be saved for 1 month, the merchant if needed, you can contact to pick up
6. during the return process of the foreign section, the seller shall bear the customs duties, storage fees and other expenses incurred by the seller due to the reasons. cainiao will charge the seller a corresponding fee.
AliExpress Standard Shipping
- route introduction
- free collection service
- chargeable collection services
- shipping restrictions
- how to use
- FAQ
- return instructions
- protection policy
· CAINIAO WORRY-FREE LOGISTICS FAQ ·
first, what is rookie worry-free logistics
second, the freight template settings
third, the delivery operation
fourth, logistics tracking
1. how to inquire about logistics details? |
5. logistics returns
6. freight payment
1. how to pay the freight of "cainiao worry-free logistics"? |
7. disputes and seller protection policy
what is "rookie worry-free logistics"?
a: cainiao worry-free logistics is launched by cainiao network, providing aliexpress sellers with one-stop logistics solutions including stable domestic collection, international distribution, logistics detail tracking, logistics dispute resolution, and after-sales compensation.
how do i apply for the right to use "cainiao worry-free logistics"?
a: worry-free logistics is currently fully open to all-platform sellers without applying for permission.
can "rookie worry-free logistics" be sent globally?
a: worry-free logistics standard service can be sent to 254 countries and regions around the world, priority service can be sent to 176 countries and regions, and simple service can only be sent to russia, belarus, spain, ukraine. view quotes
can "rookie worry-free logistics" send special categories?
A: Worry-free logistics standard service can send live, non-liquid cosmetics, does not support pure electricity, liquid powder; priority service only supports the carriage of ordinary goods, does not support live, pure electricity and cosmetics. Worry-free logistics simple service Russia only supports ordinary goods, does not support live, pure electricity and cosmetics, Spain only Shenzhen warehouse and Guangzhou warehouse accept according to the International Air Transport Association (IATA) provisions of less than 100 watt-hours containing battery items (battery needs to be built-in), do not accept pure battery items (including coin cell batteries); Beijing, Shanghai, Hangzhou, Yiwu warehouse and other warehouses do not accept any live and pure electric items. View details
what logistics solutions does "cainiao worry-free logistics" provide?
a: at present, we provide rookie worry-free logistics - standard service, priority service, simple service.
| Simple service | Priority Service | |
estimated timeliness | 15 to 35 days | 15 to 35 days | 4 to 15 days |
promised delivery time | 75 days in brazil and 60 days in other countries | russia 60 days | 35 days |
logistics tracking information | fully trackable (except for special countries) | fully traceable | fully traceable |
maximum payout | 300 rmb | 35/60/70 rmb | 1200 rmb |
what logistics channels does "cainiao worry-free logistics" actually take?
answer: the standard, simple and priority services of "cainiao worry-free logistics" are distributed through the global logistics network built by cainiao network in cooperation with a number of high-quality logistics service providers, and the cainiao intelligent sub-order system will select the best logistics solution according to the destination country, category and weight.
what is the difference between "cainiao worry-free logistics" delivery and choosing freight forwarding delivery?
Answer: (1) The use threshold is lower: the seller no longer needs to set a complex freight template, and the one-click selection of "Cainiao Worry-free Logistics" can complete the freight template setting; the seller does not need to choose the delivery channel when shipping, and the Cainiao intelligent sub-order system will select the optimal logistics solution according to the destination country, weight and category.
(2) Lower labor costs: Orders shipped using Cainiao Worry-free Logistics, once the buyer initiates a logistics dispute, the seller does not need to respond, and the platform directly intervenes to verify the logistics status and judges the responsibility. Sellers can save a lot of dispute resolution labor costs!
(3) Reduce the loss of logistics disputes: If the order exceeds the time limit due to logistics reasons and is not properly invested, the platform will bear the compensation (standard logistics compensation limit 300 yuan, simple logistics compensation online 35/60/70 yuan, priority logistics compensation limit 1200 yuan).
(4) Logistics disputes and low DSR scores are not counted in the assessment: the low score of DSR due to logistics reasons, the arbitration filing rate, and the seller's liability rate are not counted in the assessment.
what is the difference between "cainiao worry-free logistics" and "online shipping"?
a: [similarity]
the delivery process of "cainiao worry-free logistics" is similar to "online delivery", which requires the seller to create a logistics order after the buyer places an order, and then deliver it to the domestic container warehouse
through door-to-door collection or self-delivery [different points]
1) "online delivery" service sellers need to compare and select specific delivery channels, such as singapore post, china post; "cainiao worry-free logistics" service sellers do not need to choose the delivery channel, and the cainiao intelligent billing system selects the optimal logistics solution. greatly reduce the threshold for sellers to use!
2) "online delivery" service requires the seller to follow up on subsequent logistics disputes, logistics vendor claims and other issues; "cainiao worry-free logistics" is undertaken by the platform logistics services, the seller does not need to respond to logistics disputes, nor do you need to follow up on the logistics vendor's claims, which can save a lot of labor costs!
i don't have a shipping template for "cainiao worry-free logistics", can i use "cainiao worry-free logistics" to ship?
a: if the buyer does not choose worry-free priority and worry-free pick-up, the seller cannot use it. however, for the worry-free simplicity and worry-free standard, in addition to the buyer's order and chooses the worry-free simple or worry-free standard order, the seller can also use the worry-free simple or worry-free standard delivery if the logistics solution selected by the buyer to place an order promises the delivery time≥ worry-free simple or worry-free standard commitment to delivery time, the seller can also use worry-free simple or worry-free standard delivery. orders shipped through worry-free logistics can enjoy the dare to use and dare to compensate policy.
can the freight template be set to "rookie worry-free logistics" in some countries and other logistics in some countries?
a: yes.
can the freight template be set "cainiao worry-free logistics" not sent to certain countries?
a: yes. you can customize shipping rates, set free shipping rates, and countries that don't ship.
why can't "cainiao worry-free logistics" edit the custom delivery time?
a: the commitment delivery time of worry-free logistics is promised by the platform, and the seller cannot modify it.
after the "cainiao worry-free logistics" freight template is set, will it take effect on the products in the event?
a: the editing of the shipping template for the products in the event will only take effect at the end of the activity.
the freight template is set up with "rookie worry-free logistics" can i set up other logistics methods?
a: yes.
can "rookie worry-free logistics" be shipped in bulk?
A: YES. YOU CAN SHIP IN THE ALIEXPRESS BACK OFFICE OR IN BULK WITH THIRD-PARTY SOFTWARE AND YOUR OWN ERP.
i am using third-party software, can i directly choose "cainiao worry-free logistics" to ship?
A: AS LONG AS THE THIRD-PARTY SOFTWARE YOU USE IS DOCKED, YOU CAN USE IT. FOR EXAMPLE, GLOBAL TRADING ASSISTANT, FAST PULSE SINGLE TREASURE, QUICK SALE ERP, PUYUAN ONLINE STORE WIZARD, ORDER ELF, MANGO STORE MANAGER, ETC. CAN CHOOSE "ROOKIE WORRY-FREE LOGISTICS" DELIVERY.
I USE MY OWN ERP, CAN I DIRECTLY CHOOSE "CAINIAO WORRY-FREE LOGISTICS" TO SHIP?
OK. Docking the online delivery API interface is enough. View details
with cainiao worry-free logistics, how do i hand over my goods to aliexpress?
A: 1) Free collection service: In the collection area, 1 piece of free door-to-door collection. Hong Kong warehouse and Weihai warehouse are not collected, and merchants can send it themselves or send it to the warehouse.
2) Charging collection service: that is, Cainiao remote area collection service, mainly used in the existing free collection range can not cover the area, the merchant needs to be based on the logistics channel to which the goods belong, the small package is associated together to generate a handover order and then delivered, the details can be viewed https://sell.aliexpress.com/zh/__pc/cainiao_remote_pickup.htm
3) Outside the collection area, the seller needs to send the package to the warehouse by himself through domestic express delivery (the cost of delivery to the warehouse needs to be borne by the seller).
Special reminder: the seller needs to hand over the package to the domestic warehouse by collecting or self-sending within 5 working days from the creation of the logistics order and ensure the successful display of the collection or signing successful information (Note: for the warehouse collection needs to reserve 2 working days / self-mail method needs to reserve 1 working day, to the warehouse for goods processing and information online display time), if the delivery is delayed, the platform will not bear the order refund compensation, and the dispute arising from the order, the DSR low score is still counted in the seller's service level assessment.
if i fail to deliver the goods to the warehouse within 5 working days, what will happen to the platform?
A: If the seller delays the delivery behavior, he cannot enjoy the dare to use the dare to compensate protection, and the logistics disputes and DSR low scores generated by the order are still counted in the assessment. For the seller to deliver the goods to the warehouse within 5 working days as required, the subsequent logistics tracking information caused by the warehouse is not timely online, and the logistics chamber will pay the seller relevant compensation.
Special reminder, in order to avoid delayed delivery (goods arrive at the warehouse within 5 working days from the creation of the logistics order):
the collection of the goods needs to contact the warehouse within 3 working days from the creation of the logistics order to collect (reserve 2 working days for the warehouse to collect and process)
Self-delivery needs to ensure that the goods arrive at the warehouse and sign for the receipt within 4 working days from the creation of the logistics order (set aside 1 working day for the warehouse to process)
what should i do if the logistics provider causes a delay in collection or there is no internet information within 5 working days of the package?
a: if the logistics order has not been collected or the corresponding information has been successfully collected within 48 hours since the logistics order was created due to the logistics provider, you can contact the online customer service to collect the corresponding information. if the parcel does not have internet information within 5 working days due to the reasons of the logistics provider, the seller can still enjoy the protection of daring to use and dare to compensate after confirmation.
contacted the collection personnel many times to collect, why has no one to deal with it?
a: if there is a situation where the collection personnel are not timely or the goods are problematic, please click on the online delivery complaint directly in the seller's background to complain about the logistics company's collection, and there will be relevant personnel involved in the handling.
what are the requirements for my printed face sheet?
A: If you use cloud printing, it is recommended that you use 10cmX15cm thermal printing paper to print, for details, please refer to the https://sale.aliexpress.com/zh/__pc/seller/STymj6KYcA.htm
if you still print the old-fashioned shipping label, you need to have the following fields (if you use third-party software, please check whether there is an LP number and channel number)
Tracking No (domestic tracking number) for parcel collection can be empty
why doesn't a shipping label have information such as the recipient's name and address?
a: the shipping label is only used as a warehouse, and the official face order will be replaced after arriving at the warehouse.
i have a problem with the weight of the rookie warehouse, what should i do?
a: you can initiate an online shipping complaint directly in the seller's back office.
i sent the goods to the warehouse to change the channel, do i have to pay more freight?
a: please ensure that the product declaration information is accurate when filling in the declaration information. if the declaration information is inaccurate, it may be necessary to adjust the information and reassign the package when it is put into storage, and it may be necessary to pay more for freight. for example, if the declared weight of the seller xiaoqing when creating a logistics order is less than 2kg, but the actual parcel weight is greater than 2kg, the order will be sent through the large package of worry-free logistics, and the freight rate is higher than the freight of the small package.
what should i do if the declared weight error is relatively large? will the package be transferred to another warehouse?
a: if your declaration information is inaccurate, parcels may need to be adjusted and reassigned to logistics channels when they are put into storage, but they do not need to be transferred to other warehouses. however, when you fill in the declaration information, you still have to try to ensure that the product declaration information is accurate.
does cainiao worry-free logistics priority service require sellers to prepare pro forma invoices?
a: no, the pro forma invoice is printed by the logistics provider according to the information provided by the seller, the seller is responsible for the accuracy and authenticity of the commodity information, and the seller needs to bear the customs clearance risk caused by under-reporting and non-truthful declaration.
after the goods are sent to the warehouse, if the freight rate is high, can i intercept the package?
a: in order to ensure the timeliness of the package, if the package is not contraband after receiving the package, it will be operated normally and sent. therefore, please check the relevant charging standards before sending, and then select the corresponding logistics plan after confirming that there is no error. if you need to cancel a logistics order, you need to apply for cancellation before the package is successfully collected by the warehouse or before the warehouse signs for it.
when can i request to cancel my fulfillment order?
a: you can apply for cancellation of a parcel until it is successfully received at the warehouse or signed for by the warehouse.
how do i check my logistics details?
a: the aliexpress platform will display the logistics tracking information directly on the order details page. you can also check on cainiao's official logistics tracking website: global.cainiao.com.
why are the tracking number format different?
a: worry-free logistics connects multiple high-quality logistics channels, the system will intelligently allocate the optimal channels, and the waybills of different channels have different formats.
a: the aliexpress platform will display the logistics tracking information directly on the order details page. you can also make enquiries on the logistics details tracking url displayed on the order details page.
why was my tracking number modified?
a: after the system assigns the freight tracking number, if the channel is adjusted after warehousing, a new waybill number will be generated and displayed at the buyer's front desk, you just need to refer to the latest logistics methods.
how to deal with the return of "cainiao worry-free logistics"?
if the parcel is unreachable overseas, the "return" or "destroy" measures will be taken according to whether the order's logistics channel supports unreachable returns and the package handling strategy selected by the merchant when creating the logistics order. at present, cainiao has provided overseas can not deliver the return of the custody service, for the dispute is established and chose the overseas can not deliver the return service of the package, will take the initiative to track the package until the package domestic express signature, if the package is not delivered or lost in time, will be actively paid, so that your compensation is more worry-free, more labor-saving.
note:
1) if the seller bears other costs such as customs duties, storage fees and other expenses caused by the buyer and seller. the seller needs to pay the fee to the cainiao collection account within 7 working days of receiving the notification of the return: ae-revenue@alibaba-inc.com and provide the return address, otherwise it will be disposed of as abandoned.
2) in view of the scene of non-delivery and return after the completion of customs clearance in the destination country, the platform has provided corresponding online services, please refer to the description of the service that cannot be delivered and returned: https://sale.aliexpress.com/zh/__pc/seller/undelivered.htm
how to pay the freight of "cainiao worry-free logistics"?
a: 1. after the package is shipped out of the warehouse, international shipping costs and other charges are incurred, and the system will automatically deduct the shipping cost from the alipay account.
2. if you are bound to a domestic alipay account, the system will automatically deduct the freight from the domestic alipay account first, if the domestic alipay account is not bound, the system will automatically deduct us dollars from the seller's international alipay account (converted according to the daily exchange rate).
can the shipping fee of "cainiao worry-free logistics" be settled monthly?
a: the month-end service is not supported at this time.
can shipping costs be invoiced?
a: you can contact customer service to issue an invoice, only provide a free text invoice and not a vat invoice.
i used "cainiao worry-free logistics", what if the buyer files a dispute?
a: after the buyer initiates a dispute over the non-receipt of the goods, the seller does not need to respond, and the platform directly intervenes to verify the status of the logistics and judges the responsibility.
reminder: disputes caused by non-logistics problems still need to be handled by the seller himself.
i used "cainiao worry-free logistics", but why does the system have to respond to disputes again?
a: if you are using cainiao worry-free logistics and determine that it is a logistics responsibility, the platform will intervene without your response, but if it is defined as the seller's responsibility in the process of judgment, your dispute background will open a response portal, please respond in time.
dare to use the dare to pay the compensation process how to go, do you need the seller to operate?
a: there is no need for the seller to operate, and the dispute personnel will handle it during the judgment process.
is there a limit to the payment?
a: yes, for a single order, the upper limit of simple logistics compensation is 35/60/70 yuan according to different countries, the maximum compensation of standard logistics is 300 yuan (if the merchant purchases the value guarantee upgrade service, it is calculated according to the upgraded guarantee rules), and the upper limit of priority logistics compensation is 1200 yuan.
how do i check if i'm paid?
A: If the order meets the conditions for payment, after the complaint is established, Cainiao will pay according to the quotation settlement currency and platform compensation standard of your product on the platform, and pay directly to the international or domestic Alipay account of your store.
The inquiry method is as follows:
1) Seller login transaction - > refund & dispute, click on the dispute status, select "Logistics paid order"
2) click "Dispute details" to view the compensation details
3) Click "View Payment Details" and log in to the international Alipay page4
) Click on the payment details, Sellers can see that the logistics dare to use the dare to pay the order or AE experience the amount of compensation, indicating that it is the platform's worry-free logistics order payment
worry-free logistics dispute orders directly rose to the platform processing, will the dispute rate be calculated?
a: no, logistics problems will not be counted.
cainiao worry-free logistics priority service if the buyer refuses to pay taxes, how will the logistics provider handle it?
a: the general logistics chamber will contact the seller, the deadline will not be returned, the term time is generally 1-3 days, more than will generally be automatically returned. however, it is also possible to arrange for returns directly without notice, depending on the situation in the country of destination.
i. service introduction
cainiao online logistics yanwen, sifang, and express collection services have launched the "internet front" function in april 2020 - the time recorded by the driver to collect and scan the large package of noodles is used as the time for logistics to go online. since its launch, using the internet pre-function business, the package internet access time varies from 12 to 48 hours in advance.
before the upgrade: the logistics network is online after the small package is put into storage
after the upgrade: the driver came to collect the door, and the logistics information was online
second, the introduction of pre-existing rights and interests on the internet
Fassie "Fast Shipping" program
Internet front, more products to meet the French and Spanish "fast up" 72-hour Internet access requirements, get the "Fast Shipping" logo. Https://sale.aliexpress.com/__pc/nezqkgYTg0.htm detailed description
AliExpress PLUS project
AE plus products are deeply loved by consumers, and the overall Russian GMV transactions of the settled merchants increased by 60%, the number of buyers increased by 50%, and the Conversion Rate in Russia increased by 39%. From June 1, 2020, AE plus will switch from "72-hour Internet Rate" to "Package Completion Rate within 48 Hours" for merchants' delivery timeliness assessment.
logistics single
consumers pay a certain threshold amount for a single commodity at a time, and the merchant accurately wraps the single commodity package in 72 hours in accordance with the rules, without paying extra freight, and the platform & cainiao upgrades the single commodity parcel for the consumer to the standard channel. merchants are required to meet the 72-hour internet access requirement for packages.
3. operational guidelines
1. how to go online pre-created
after creating a logistics order, the merchant will form a large package of data from the same collection warehouse (such as: yanwen yiwu warehouse, delivery sifang shenzhen warehouse, etc.), and put these small packages in the same large bag and paste a large package of noodle sheets to the driver. the driver scans the large package of face sheets and records the time spent online.
package operation guide: click here to view
2. group large package requirements
1) logistics order: online logistics express, delivery of four parties, yanwen door-to-door collection of orders
2) the same collection warehouse
3) the status of the small package is [to be handed over]
3. collection of process changes after the upgrade
4. frequently asked questions
1. after creating a logistics order, do i have to package?
a: in order to ensure that your packet order is online in advance, you need to hand over the package after the package.
2. the driver has collected the big bag, why my small bag does not show the success
of the collection answer: the small bag will be successfully put into storage, and then according to the collection time of the big bag, the collection time of the front small package.
3. if i forget to pack a small package, can i put the small package into the large package when practicing?
a: yes, but the packet is actually online time at the time of inbound.
4. can all online logistics channels be subcontracted?
a: online delivery can be delivered in groups except for china mail packets and sf packets.
5. will the collection status of large packages affect the closing time of small packages?
a: the platform packet timeout closing timeout will not be adjusted, and the 5 working days will become closed, and after 7 working days, it will become closed.
6.What should I do if ERP cannot support packets?
A: If your ERP cannot support the package, you need to feedback the following interface information to your ERP service provider or your company's ERP technical team as soon as possible.
1) Docking scheme description:
https://www.yuque.com/hengxi/gipleq/uokg0y
2) Interface document (the left list is related interface
after opening). https://open.taobao.com/api.htm?docId=46424&docType=2
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