Evidence materials for after-sales disputes

after-sales service

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Dispute handling and appeals

Evidence materials for after-sales disputes

• After arbitration of the rise of the wrong board dispute, the seller does not know how to provide evidence and what powerful materials need to be submitted to respond to. We have sorted out some common precautions for your reference. In order to facilitate the subsequent submission of evidence materials, it is more targeted and improve the probability of winning disputes over the wrong goods.

  In a dispute over wrong goods, the scenarios involving the seller who need to participate in the proof are as follows:

  I. The goods are not in the right board, short, empty packages, buy A for B (buy mobile phones and receive stones, etc. are not the same product at all), etc., the dispute rules require the seller to provide two kinds of evidence:

  1. A photo of the weight of a single product and a photo of the weight of all products plus the package; or a simulated weighing video of the same product, it is necessary to clearly indicate which products are sent out of the package, the unit weight of each product and the total weight of the package.

  2. The weight record of the package displayed on the valid shipping voucher (such as face order, shipping receipt, etc.). ( The shipping receipt of postal parcels can be photographed, retained or printed at the time of delivery, which needs to include waybill number barcode, address information, customs declaration bar information. For Singapore small bags, Hong Kong small bags, etc., you can contact the official postal website to provide the delivery receipt. The freight forwarder certificate is not a valid shipping receipt.)
  Note: In addition to the weight of the package shown on the shipping receipt, the weight certificate of the package can also be valid weight information on the logistics official website (e.g. logistics information on the official website of the Netherlands)
  The above evidence is indispensable. Weight photos or weighing videos need to clearly see the weight of the product.
  

  Note: For the dispute of rookie delivery, many sellers only provide screenshots of the rookie system, do not provide weighing photos or videos of the product, but cannot judge what product is (for example, some sellers weigh the whole package and can't see what product is inside), so the dispute is not recognized, and the appeal is not supported. Pay compensation with the seller's supplementary evidence, so you need to provide evidence as required when submitting the materials.

  II. For the seller's failure to approve the goods, the buyer's proof of the order, the suspicion of malicious buyer, the evidence of falsification, etc.

  1. If no buyer has been reported, it is recommended that you report it first. After the report is established, you can contact us again, and the appeal team will verify it again.

  2. If the report of bad buying is not valid, the complaint cannot be supported.