1. What is AliExpress Free Return Service?
With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
If the seller offers Free Return, it will be clearly marked on the item details page as follows:
2. How do I find Free Return item(s)?
While searching for products on AliExpress, we support the function of filtering products that support Free Return only as follows:
3. How to use Free Return Service?
Currently we have 2 supplier to provide free return service. You can check the service provider for your order according to the dispute page.
How to judge your free return service supplier?
The old service supplier provides free return service for customer from following 16 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/AE/SA/KR/PL
The new service supplier provides free return service for customer from following 24 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/BE/PT/MX/UA/CZ/CH/CL/JP/AE/SA/KR/PL
4. FAQs
Q1. What does ‘Free Return’ mean?
A1. It means that you could return the item within 15 days after receiving the item by free.
Q2. Who pays for the return shipping costs?
A2. It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you could only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Q3. As long as I return the goods, I could get full refund. Am I correct？
A3. If opening dispute as no-reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. For example, if you return an empty package back to the warehouse, we may 0 refund you; if you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.
Q4. How long will it take for me to get the refund?
A4. Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
Q5. Can I make an exchange instead of a return?
A5. We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.
Q6. I have returned the goods, but I forgot to confirm return at the dispute page and my order has been closed as 0 refund. What can I do?
A6. In the free return process, kindly note that there is no need for you to confirm return at the dispute page, we will update the dispute status once you confirming free return process by getting the free return code word.
In the local return process, if you forget to confirm return at the dispute page, please feel free to contact with our Customer Service Team with the return tracking number as well as the return label. If we confirm the parcel as delivered to the correct address, we will refund you.
1. What is AliExpress Free Return Service?
With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
If the seller offers Free Return, it will be clearly marked on the item details page as follows:
2. How do I find Free Return item(s)?
While searching for products on AliExpress, we support the function of filtering products that support Free Return only as follows:
3. How to use Free Return Service?
Currently we have 2 supplier to provide free return service. You can check the service provider for your order according to the dispute page.
How to judge your free return service supplier?
The old service supplier provides free return service for customer from following 16 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/AE/SA/KR/PL
The new service supplier provides free return service for customer from following 24 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/BE/PT/MX/UA/CZ/CH/CL/JP/AE/SA/KR/PL
4. FAQs
Q1. What does ‘Free Return’ mean?
A1. It means that you could return the item within 15 days after receiving the item by free.
Q2. Who pays for the return shipping costs?
A2. It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you could only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Q3. As long as I return the goods, I could get full refund. Am I correct？
A3. If opening dispute as no-reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. For example, if you return an empty package back to the warehouse, we may 0 refund you; if you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.
Q4. How long will it take for me to get the refund?
A4. Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
Q5. Can I make an exchange instead of a return?
A5. We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.
Q6. I have returned the goods, but I forgot to confirm return at the dispute page and my order has been closed as 0 refund. What can I do?
A6. In the free return process, kindly note that there is no need for you to confirm return at the dispute page, we will update the dispute status once you confirming free return process by getting the free return code word.
In the local return process, if you forget to confirm return at the dispute page, please feel free to contact with our Customer Service Team with the return tracking number as well as the return label. If we confirm the parcel as delivered to the correct address, we will refund you.
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AliExpress “Free Return” Program
Terms and Conditions
Please read these terms and conditions carefully! By using AliExpress services you will be deemed to have consented to these terms and conditions. Please pay attention to provisions that exclude or limit your rights, terms of governing law and jurisdiction, and or other terms which may appear in bold and/or underlined letters.
Article 1 In relation to offers concluded on AliExpress.com for selected merchandise with the program icon (such selected merchandise - “Participating Product”), the seller of such Participant Products who has agreed to participate in this Free Return program (“Participating Sellers”) shall provide all buyers of Participating Products with a guarantee of 15-day return without cause (“Free Return Service”) in accordance with these terms and conditions herein (“Rules”). In respect of all Participating Products, the Participating Seller shall not unilaterally declare that he/she does not support the 15-day return without cause. However, this does not prevent the Participating Seller from providing the buyer a return policy superior to the Free Return Service.
Article 2 Subject to the Rules, Buyers who satisfy certain requirements as determined by AliExpress at its sole discretion (“Participating Buyers”) shall be entitled to deliver the Participating Products to the free return warehouse specified by the Participating Seller (“Free Return Warehouse”) free of charge (“Free Delivery Service”). The Participating Buyer acknowledges that he or she will only be entitled to enjoy the Free Delivery Service once for each order containing Participating Product(s). Buyers that may not use the Free Delivery Service shall still be entitled to enjoy the Free Return Service; however, buyers that may not use the Free Return Service are automatically excluded from the Free Delivery Service.
Article 3 With the Free Return Service, a buyer can apply for a return and refund of a Participating Product without cause within 15 days from, as the case may be, 1) the date when the buyer confirms receipt of the Participating Product, or 2) the date when the system automatically confirms receipt of the Participating Product after confirming that the Product has been duly delivered, through "open a Dispute" on the AliExpress order page if the Participating Product meets the standards of intactness as stipulated in Article 5. After the Participating Product has been shipped to Free Return Warehouse and verified by the Free Return Warehouse to meet the standards of intactness prescribed in Article 5, buyer may receive the refund from the corresponding Participating Seller in accordance with these Rules. If the Participating Product returned by the buyer does not meet the standards of intactness, Free Return Warehouse will ship such Participating Product back to the buyer, with the cost of shipment to be borne by the buyer. Where the buyer applies for the Free Return Service as mentioned above and such buyer is not able to enjoy the Free Delivery Service or chooses not to use the Free Delivery Service, the buyer shall arrange for shipment by himself or herself and fill in the shipment tracking number at the “Dispute” page on AliExpress. The buyer acknowledges that if such buyer arranges for shipment by himself or herself as aforementioned, the risk of loss passes from the buyer to the Free Return Warehouse at the time of receipt of products by the Free Return Warehouse. With the Free Return Service, if the Free Return Warehouse does not receive the returned Participating Product within 7 days after buyer submitted shipment tracking number or the Free Return Warehouse does not receive the corresponding Participating Product, AliExpress shall be entitled to determine liability upon arbitration according to the AliExpress rules and protocols.
Article 4 With the Free Delivery Service, a Participating Buyer can ship the Participating Products through the delivery service provider specified by the Participating Seller after such Participating Buyer has “opened a Dispute” according to Article 3. Where the Participating Buyer uses the Free Delivery Service, the shipping tracking number will be automatically uploaded to the system. The Participating Buyer acknowledges that if such Participating Buyer uses the Free Delivery Service, the risk of loss passes from the Participating Buyer to the delivery service provider specified by the Participating Seller at the time of receipt of products by the delivery service provider specified by the Participating Seller. With the Free Delivery Service, if the Free Return Warehouse does not receive the corresponding Participating Product, AliExpress shall be entitled to determine liability according to the AliExpress rules and protocols.
Article 5 In order to enjoy the Free Return Service, the Participating Product being returned by the buyer shall meet the standards of intactness as specifiedbelow:
1. The Participating Product has remained its original quality and functioning. The buyer shall ensure that the returned Participating Product and all accompanying accessories (such as tags, manuals, and warranty cards) are complete and remained their original quality and functioning, and show no signs of damage or contamination, the anti-counterfeiting mark has not been scraped, any activation/authorization has not been made, and there are no traces of usage on the appearance or other traces which indicate unreasonable personal use.
2. The buyer’s opening of package for inspection or testing to verify the Participating Product’s quality and functioning is reasonable and does not affect the Participating Product’s intactness. Where any use of a Participating Product by the buyer results in significant devaluation, the returned Participating Product shall be deemed defective and not in line with the standard of intactness.
3. Buyer understands that the packaging is an integral part of the Participating Product and consist part of the offer from the Participating Seller; and any use of and/or defect(s) to the packaging caused by the buyer may result in devaluation of the Participating Product. Therefore, the buyer shall ensure the packaging of the returned Participating Product is full and intact. In terms of packaging with special value, design, material and/or functions, buyer and/or his or her courier shall ensure all handling is carried out in accordance with the requirement about product protection and packaging specified by the Participating Seller upon fulfillment of the transaction.
(1) Standards of intactness for regular package:
There is no missing part in the original package, and the form, shape and structure of the package is complete. However, unavoidable changes in form, shape and/or structure resulting from transportation and unpacking, including, but not limited to, minor to moderate deformation, stain and/or partial damage, shall not be considered to affect the intactness of the regular package.
(2)Standards of intactness of special package:
If the package contains value added parts, such as an anti-counterfeiting feature, special designs or functions, or markers or other indicators representing commemorative value, the Participating Seller may make requirements of special protection of the package to the buyer. Where there are reasonable package protection requirements prominently and explicitly specified by the Participating Seller, the buyer shall protect the package proactively and carefully. If the damage of such package results in devaluation and/or loss of functions, the Product will be devalued and thus deemed as defective and not in line with the standard of intactness.
However, where the Participating Seller makes requirement about protection of special packages but fails to do so in a prominent and explicit way, the standards of intactness for regular package shall apply.
Where the package does not contain any special value added parts as mentioned above, the standards of intactness for regular package shall apply.
Article 6 Loss or damage of gift and loss of invoice shall not affect the return of Participating Product. However, for damage or loss of gift, a deduction from the refund shall be made based on the gift’s market price; for loss of invoice, the buyer shall bear the corresponding tax.
Article 7 If a buyer does not use the Free Delivery Service, the buyer shall bear the cost of returning the Participating Product to Free Return Warehouse (“Cost of Return”) when applying for the Free Return Service. In addition to the Cost of Return, whether or not the buyer uses the Free Delivery Service, the buyer shall bear the cost of shipping Participating Product by Participating Seller to him or her, if the Participating Product is subject to conditional free shipping and the buyer’s partial return results in nonsatisfaction of the free shipping conditions, AliExpress shall deduct shipment costs borne by the buyer on behalf of Participating Seller from the refund payable to the buyer.
Where AliExpress determines, at its sole and absolute discretion, that the buyer has abused its rights by repeatedly applying for the Free Return Service and/or the
Free Delivery Service (if applicable) or showing a high rate for orders applying for the Free Return Service and/or the Free Delivery Service (if applicable), the buyer shall bear all shipping costs, and AliExpress shall be entitled to deduct all shipping costs from the refund and may deny the same buyer’s future eligibility of the Free Return Service and/or the Free Delivery Service.
Article 8 Whether a product is a “Participating Product” with the Free Return Service offer and/or the Free Delivery Service offer (if applicable) shall be determined by whether such product(s) bear a "Free Return" icon, which may be determined and/or changed by AliExpress in its own discretion.
Article 9 Under any of following circumstances, the Participating Seller shall not be obliged in any way to offer the Free Return Service, Free Delivery Service (if applicable) and/or provide the refund (unless otherwise required by applicable laws or the AliExpress rules):
(1) Fraud on the part of the buyer;
(2) Wars, military actions, terrorist events, strikes, riots, theft, robbery;
(3) Confiscation by relevant government authorities;
(4) Nuclear reaction, nuclear radiation, radioactive or any other form of contamination;
(5) Natural disasters including, but not limited to, earthquakes, lightning strokes, fires, explosions, storms, floods, typhoons;
(6) Improper conduct of the buyer in violation of the instructions;
(7) Natural consumption or wear and tear of the product;
(8) Product recall;
(9) External causes during transportation or storage; and
(10) Defects unable to be detected with the technology in domestic market at the time of manufacture.
Article 10 Under the Free Return Service, the Participating Seller shall not be responsible for losses and costs of the following products (unless otherwise required by applicable laws or AliExpress rules), and the Participating Seller shall not be under any obligation to provide Free Delivery Service for the following products:
(1) Quality issues of a product have been acknowledged and accepted by the buyer;
(2) Products are sold after the Participating Seller has been suspended, closed down or bankrupted.
Article 11 These Rules shall take effect on August 20th, 2019. However AliExpress is entitled to amend these Rules at any time by posting the relevant amended and restated Rules on AliExpress.com, without further notice to buyers. By continuing to purchase Participating Product(s), use the Free Return Service, and/or use the Free Return Service, users and buyers agree that the amended and restated Rules will apply and are deemed to have accepted the amended and restated Rules.
Article 12 These Rules are governed, interpreted and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with these Rules must be brought in a court of competent jurisdiction in Hong Kong.
Article 13 These Rules are published in English and multiple languages. In case of any discrepancy between different language versions, the English one shall prevail.
1. What is AliExpress Free Return Service?
With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
If the seller offers Free Return, it will be clearly marked on the item details page as follows:
2. How do I find Free Return item(s)?
While searching for products on AliExpress, we support the function of filtering products that support Free Return only as follows:
3. How to use Free Return Service?
Currently we have 2 supplier to provide free return service. You can check the service provider for your order according to the dispute page.
How to judge your free return service supplier?
The old service supplier provides free return service for customer from following 16 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/AE/SA/KR/PL
The new service supplier provides free return service for customer from following 24 countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/BE/PT/MX/UA/CZ/CH/CL/JP/AE/SA/KR/PL
4. FAQs
Q1. What does ‘Free Return’ mean?
A1. It means that you could return the item within 15 days after receiving the item by free.
Q2. Who pays for the return shipping costs?
A2. It is totally free for you to return the parcel under Free Return service. However please kindly note that you are able to only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you could only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Q3. As long as I return the goods, I could get full refund. Am I correct？
A3. If opening dispute as no-reason return, you have responsibility to keep the item in perfect condition and in its original packaging, which mean not affect the secondary sales of the product. For example, if you return an empty package back to the warehouse, we may 0 refund you; if you return 8 items back to the warehouse while ordering 10 in total, we may partially refund you.
Q4. How long will it take for me to get the refund?
A4. Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
Q5. Can I make an exchange instead of a return?
A5. We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.
Q6. I have returned the goods, but I forgot to confirm return at the dispute page and my order has been closed as 0 refund. What can I do?
A6. In the free return process, kindly note that there is no need for you to confirm return at the dispute page, we will update the dispute status once you confirming free return process by getting the free return code word.
In the local return process, if you forget to confirm return at the dispute page, please feel free to contact with our Customer Service Team with the return tracking number as well as the return label. If we confirm the parcel as delivered to the correct address, we will refund you.
1. 'Free Return' Application Submission
A. kindly note that the system will generate only one free return label for each order. If you haven't applied 'free return' before for the order, you can refer to following steps to request 'AliExpress Free Return Service'.
Step 1. Confirm that you have received goods;
Step 2. Confirm that you want to return goods;
Step 3. Select return reason according to the real situation(Important);
Step 4. Confirm refund amount after return;
Step 5. Choose 'AliExpress Free Return Service'（Only by choosing this option could you get a free return label);
Fill in your valid email address to receive return guide and reminder;
If your item is overweight or oversize，please remember to selelct the overweight and oversize option;
Step 6. Describe the product problem in details
Step 7. Upload detailed pictures or videos to show the product problem
Step 8. Click 'Submit'
Submit 'free return' request
B. If you have multiple items from the same order to return and already submitted free return request for one item, you won't have 'AliExpress Free Return Service' option when you request return for the rest items.
But you can still enjoy 'free return' by returning multiple items together in one package with the free return label and fill in the tracking number manually for the rest items.
Submit 'self drop-off' return request
2.Request Status: Return request under review
The Free return request will be reviewed by the service provider after submission. Normally it will be passed within 24 hours.
Return request under review
3. Request Status: Waiting for your returned item(s)
After your free return request was accepted by service provider, you will see the option to 'Download a return label' and 'Send to your email'. Meanwhile, the tracking number from the label will be filled in return page automatically.
In this case, you need to arrange return shipment with the free return label before deadline.
Waiting for your returned item(s)
After our system detected the tracking information of the assigned shipping label, the return status will turn to 'Waiting for the warehouse to receive the returned item(s)';
If the system failed to detect the tracking information and the request status remains 'Waiting for your returned item(s)' though you have already returned the items, you can refresh the status by clicking 'Click here to refresh the status'.
Refresh the Status
Drop off Your Package at Service Point-RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU/BE/PT
Please refer to the following steps to arrange return shipment:
Step 1. Download and Print the Free Return label;
Setp 2. Pack your returned parcel securely and stick the printed Free Return label at the outer packaging;
Step 3. Go to a postoffice/express station to scan your Free Return label and send your parcel.
Note: Currently buyer from RU can simply use the bar code to return the parcel without printing it out.
If you cannot find a postoffice or express station near you, please check the offical website below or have a direct service phone call.
RU:
Office website: https://www.pochta.ru
Service call: +7 88001000000
US:
Office website: https://www.usps.com/
Service call: +1 800-275-8777
ES:
Office website: https://www.usps.com/
Service call: +34 915197197
FR:
Office website: https://www.laposte.fr/
Service call: +33 3631
BR:
Office website: https://www.correios.com.br/
Service call: +55 61 3003 0100
NL:
Office website: https://www.logistics.dhl/nl-nl/home.html
Service call: +31 9002222120
IL:
Office website: http://runnerexpress.co.il/services/106.html
UK:
Office website: http://www.royalmail.com/
Service call: +44 1752387112
DE:
Office website: https://www.deutschepost.de/de.html
Service call: +49 (0) 180 2 000221
IT:
Office website: https://www.crononline.it
Service call: +39 800160000
CA:
Office website: https://www.ups.com/ca/en/Home.page
Service call: 1-800-742-5877
AU:
Office website: https://track.parcelpoint.com.au/trackmyparcel
Service call: +61 1300025639
BE:
Office website: https://www.myhermes.de
Service call: +49 040 593 551111
PT：
Office website: http://nacex.es/
Service call: +34 900 100 000
Warm prompt：
We recommend that you return your item(s) within 5 days, you can get the refund as soon as your return process completed.
Door-to-door Pickup Return Service-MX/UA/CZ/CH/CL/JP/AE/SA/KR
Please refer to the following steps to arrange return shipment:
Step 1. Check and save the return bar code;
You'd better write down the bar code and attach it to the package so that the warehouse can distinguish your package more easily.
Setp 2. Pack your returned parcel securely
Step 3. Wait for a SMS to inform you of the method and time for the courier to pick up your package
Normally you will receive the SMS within 3-4 days, please check in time.
Step 4. Forward your parcel to courier and make sure the bar code assigned to you is the same with the courier's.
Note: currently buyer from MX need to print out the return label and stick it to the package. In other countries, courier will print out the label for buyer and stick it to the package.)
If you don't receive any message you can also make a reservation on the website or by a service phone call.
MX:
Office website: http://www.hound-express.com/index.html
Service call: +52 (55) 40001920
UA:
Office website: https://novaposhta.ua/
Service call: +380 98 4 500 609
CZ:
Office website: https://www.dhl.com/cz-cs/home.html
Service call: +420 225 331 500
CH:
Office website: https://www.post.ch/en/
Service call: +41 848 888 888
CL:
Office website: https://www.correos.cl/
Service call: +56 600 950 2020
JP:
Office website: www.sagawa-exp.co.jp/
Service call: +81 0120-333-603
AE:
Office website:https://www.naqelexpress.com/home
Service call: +966 920020505
SA:
Office website: https://www.naqelexpress.com/home
Service call: +966 920020505
KR:
Office website: https://www.epost.go.kr/main.retrieveMainPage.comm
Service call: +82 2 2195 1114
Warm prompt：
We recommend that you return your item(s) within 5 days, you can get the refund as soon as your return process completed.
Drop off Your Package at Inpost Locker-PL
Please refer to the following steps to arrange return shipment:
Step 1. Check and save the return bar code;
You'd better write down the bar code and attach it to the package so that the warehouse can distinguish your package more easily.
Setp 2. Pack your returned parcel securely;
Step 3. Wait for a SMS to inform you of a code to open a Inpost express cabinet;
Step 4. Put your parcel in your nearby cabinet with entering the code.
The courier will pick up your parcel and send it out.
Find more information on website or service phone call.
PL:
Office website: www.inpost.pl
Service call: +48 966 920034331
Warm prompt：
We recommend that you return your item(s) within 5 days, you can get the refund as soon as your return process completed.
How to return multiple items for free?
Kindly note that the system will generate only one free return label for each order.
If you have multiple items from the same order to return and already submitted free return request for one item, you won't have 'AliExpress Free Return Service' option when you request return for the rest items.
No 'free return' option if you've already used it for other item
But you can still enjoy 'free return' by returning multiple items together in one package with the free return label and fill in the tracking number manually for the rest items.
Return multiple items in package and fill in tracking number
4.Request Status: Waiting for the warehouse to receive the returned item(s)
The request status will turn to 'Waiting for the warehouse to receive the returned item(s)' after system detected the tracking information of your returned package;
Kindly note that warehouse need around 2 business days to inspect the items after receiving the returned package. And sometimes it may have some delay due to public holidays or other unexpected factors. Your patience and understanding will be highly appreciated.
Waiting for the warehouse to receive the returned item(s)
5. Request Status: Request Finished
After warehouse confirms delivery for your returned package, refund will be issued by AliExpress immediately. And normally it will be returned to your payment channel within 3-20 business days as per to the channel processing time.
Refund will be issued after warehouse's confirmation
Note: if the warehouse found that the returned item(s) is different/dameged/shorted..., AliExpress will step in and offer a final solution.
1.'Free Return' Application Submission
Step 1. Locate the relevant order and click 'Open Dispute';
Step 2. Choose 'Return Goods' Solution;
Step 3. Select return reason according to the real situation(Important);
Step 4. Confirm refund amount after return;
Step 5. Describe the product problem in details;
Step 6. Upload detailed pictures or videos to show the product problem;
Step 7. Click 'Submit';
Normally the free return request will be passed within 48 hours.
Submit Return Request
2. Request Status: Awaiting Shipment Return
After your free return request was accepted by service provider, you will see the option to 'Get a Free Return Tracking Number'. Click the button and wait for the system to generate the free return label.
Sometimes it may take a few minutes and you may refresh the page after that. Your patience will be appraciated.
After the label was ready, you will see that the tracking number be filled in the dispute automatically.
Get a Free Return Tracking Number
kindly note the system will generate only one free return label for each order, if you have already clicked 'Get a Free Return Tracking Number' for one item, you will no longer have this option for the rest return items under the same order.
But you can still enjoy 'free return' by returning multiple items together in one package with the free return label and fill in the tracking number which is shown on the label manually for the rest return items.
Important：please get a free return label or fill in the return tracking number within 5 caelndar days, or the return request will be closed with no refund.
Return Guide for Different Countries:
RU/US/ES/FR/BR/NL/IL/UK/DE/IT/CA/AU-Drop off Your Package at Service Point
Please refer to the following steps to arrange return shipment:
Step 1. Download and Print the Free Return label;
Setp 2. Pack your returned parcel securely and stick the printed Free Return label at the outer packaging;
Step 3. Go to a postoffice/express station to scan your Free Return label and send your parcel.
Note: Currently buyer from RU can simply use the bar code to return the parcel without printing it out;
AE/SA/KR-Door-to-door Pickup Return Service
Step 1. Check and save the return bar code;
You'd better write down the bar code and attach it to the package so that the warehouse can distinguish your package more easily.
Setp 2. Pack your returned parcel securely;
Step 3. Wait for a SMS to inform you of the method and time for the courier to pick up your package;
Normally you will receive the SMS within 3-4 days, please check in time.
Step 4. Forward your parcel to courier and make sure the bar code assigned to you is the same with the courier's.
PL-Drop off Your Package at Inpost Locker
Step 1. Check and save the return bar code;
You'd better write down the bar code and attach it to the package so that the warehouse can distinguish your package more easily.
Setp 2. Pack your returned parcel securely;
Step 3. Wait for a SMS to inform you of a code to open a Inpost express cabinet;
Step 4. Put your parcel in your nearby cabinet with entering the code.
The courier will pick up your parcel and send it out.
3.Request Status: Awaiting warehouse's receipt comfirmation
After getting the free return tracking number, the request status will turn to ‘Awaiting warehouse's receipt comfirmation’. You need 'Download return label' and arrange return shipment as soon as possible.
Kindly note that warehouse need around 2 business days to inspect the items after receiving the returned package. And sometimes it may have some delay due to public holidays or other unexpected factors. Your patience and understanding will be highly appreciated.
Awaiting warehouse's receipt comfirmation
4.Request Status：Warehouse comfirm received
After warehouse confirms delivery for your returned package, refund will be issued by AliExpress immediately. And normally it will be returned to your payment channel within 3-20 business days as per to the channel processing time.
Warehouse comfirm received
Note: if the warehouse found that the returned item(s) is different/dameged/shorted..., AliExpress will step in and offer a final solution.
With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
Below are detailed process for Free Return:
Step 1. Open dispute as «Return Goods» correspondingly.
Step 2. Your return request will be verified within 2 days.
Step 3. Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case.
Step 4. Download and Print the Free Return label.
Step 5. Pack your returned parcel securely.
Step 6. You must return the parcel with the returned goods and the printed Free Return label to any designated return point within 15 days from the day you receive the return shipping label. If the shipment is not delivered within delivery time, the Free Return label will be canceled. The sooner you complete the return, the sooner you get the refund.
Step 7. Forward the Free Return label with the returns to the office clerk.
Step 8. Wait for your refund, which will be given once we have checked your item(s).
1, How to return goods in dispute?
If you have opened dispute, and it is waiting for you to return goods, please return goods in 10 days (various based on different countries, please check information on the Dispute Detail page): (Please click here if order with Free Return Service)
Step 1: Please pack the goods with original package to make sure that it won’t be damaged in transit;
Step 2: Check the return address on Dispute Detail page;
Step 3: Mail the goods with a traceable logistics;
Step 4: Submit tracking number and logistics information in the system.
2, How to return goods without dispute?
If you cannot open dispute and would like to return goods back for refund/resend/repair (opening dispute is recommended):
Step 1: Please contact seller to reach an agreement, and get the return address from seller;
Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;
Step 3: Mail the goods with a traceable logistics;
Step 4: Send tracking number and logistics information to seller for tracking.
3, When will I get the refund after goods is returned?
With dispute: Seller will confirm receipt in 30 days after tracking information is submitted in system, then refund will be returned to your account (in 3-20 working days). If goods is not delivered to seller, AliExpress dispute team will step in again, so please pay attention to the update of return process.
Without dispute: Please keep in touch with seller, provide your account and suggest seller to issue the refund to you after goods is delivered.
Please take easy that the fund is guaranteed as AliExpress knows how important your money is and we make sure that the refund is handled accordingly.
Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.
You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status.
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