Seller's decision has no refund and no compensation. Reject the proposal of the seller in the dispute to Aliexpress
The dispute decided to return the goods and money.
Recently, often administration Aliexpress according to disputes with partial return, it makes a decision on the full return of funds and goods to the seller. Let's look at this situation, is it beneficial and in general, what to do about it?
Why is it unprofitable to return the goods with Aliexpress to the seller?
Is it profitable to return the goods to Aliexpress?
For the greater weight, sending goods back to China is even more expensive than the goods itself. The most difficult thing is like appliances and batteries.
Even if the cost of sending is less than the price of the goods, then you will have to work hard to send the parcel. First of all, this is given a certain period, and you should remove proof on video, and still wait until the seller gets product. That is, you will return my money soon.
The seller can specifically delay the receipt of the parcel or say that the goods damaged during transportation. Moreover, he may be fraudulent by prove that you are to blame for you and money will go to him.
What will happen if not send the goods?
What will happen when refusing to send goods to the Seller on Aliexpress?
If you decide not to send the parcel to China, the dispute will win the seller and the whole amount will go to him.
To date, there is no data yet, whether it will affect the buyer's rating, but most likely it is. In addition, it may affect the solution of mediators for future disputes.
Is it worth returning the goods to China?
- If your dispute has made a decision on the return of goods and money and even counts the time allotted to be sent, then for a start, visit the mail and specify which amount you will be shipped. Or make independent settlements on the site Russian Post. Do not delay, since the timer will not wait, and you need to meet on time.
- By the way, if your goods are expensive, but it has a little weight, then his sending will cost much less. So it's worth thinking about the truth to send it back, if it is impossible to use it.
- If the cost of sending exceeds the price of the goods, then do not even bother with it and refuse to ship. The seller does not send anything and the money will go to it.
- If the difference turns out to be quite small, then decide whether it is worth sending goods or leave what is.
What difficulties may occur when sending goods to China?
Difficulties when returning the goods to Aliexpress
- Departures are sometimes lost and stuck
- Package may be damaged in the way
- The seller will not deliberately take a long time to pick up the goods from the post office.
- The seller is fraudulent will be able to prove that the parcel was damaged in the way or you were sent not to what they got
In this case, when you return, follow several rules:
- The parcel must be tracked, so it is not worth saving on this
- The whole process of sending is recorded on the video. If the goods are lost or the seller will start the dispute, then you can prove the fact of sending
- Be sure to keep a shipment check
- Track following the parcel
- Keep track of the timer and messages in the dispute
- Carefully pack the parcel and remove this process on the video so that the seller does not say that damage occurred due to bad packaging
Why aliexpress instead of return decides to return the goods and money?
Why is Aliexpress makes the decision to return the goods and money?
It is amazing for many that as it were, the dispute is resolved towards the buyer, but at the same time it is necessary to return. Although the administration knows perfectly well that the sending is completely expensive.
Of course, no buyer will not want to spend a big amount and eventually stay in the minus. And this operation will have to spend a lot of time and effort. In addition, the parcel can be lost either the seller himself can deceive and not return the money.
There are thoughts that such a strategy has been developed in order to eradicate fraud from buyers and frequent disputes so that they do not have to give them money. Same Aliexpressin fact, as if agreed to completely return the money, and the further situation is little worried. At the same time, they do not bear responsibility for the fact that the buyer did not send the parcel to China.
What to do to get a partial refund with Aliexpress?
- If you can, then give up the decision of the administration and send the application again for a partial return without sending a purchase. Write to them that sending too expensive.
- If you already have a countdown, contact and ask the revision of the solution. Calculate the price of delivery on the site Russian Post And send a screenshot. Additionally, attach the order with the allocated price of the goods. Also compare their schedule and describe that sending you is unprofitable.
- You can try to file a complaint on a solution to an exacerbid dispiter.
- Consult an email to dispute@aliexpress.com and buyerservice@aliexpress.com For a request to contact mediators to revise the solution on the dispute.
Video: How to return the product to the seller on Aliexpress? How to send a parcel to China?
Return money spent on the purchase of goods in the online store is not always easy and simple. It all depends on the current situation. Sellers can find a lot of reasons for no reimburse the amount spent. What if the seller does not return money to Aliexpress? Follow the clear guidance and seek justice.
Return after delivery
Not always products purchased in the stores on Aliexpress, pleases customers. And the first thing that wants to make the buyer in such a situation - return the goods and return the tools spent. And he has the right in several cases:
- The goods do not fully comply with the description and the specified quality.
- The thing has an external or internal defect.
- The product partially does not correspond to the characteristic filed in the description (not complete compensation of funds).
- Order sent by local delivery.
- The goods have a "unconditional refund" warranty.
In all situations, the customer may require full or partial monetary compensation. This is provided for by the rules of the trading platform. But to reinforce your statements by facts, it is desirable immediately after opening the parcel to make photos and attach them as evidence. This applies to the cases when the thing does not correspond to the description or scanner.
The client can open an argument after receiving the goods during the first 15 days after the expiration of the "order protection". To do this, go to "My Orders". To the right of the order, under the "Confirmation" item, "the" Open Spore "button is located.
After clicking, a page with the data on the completed order opens. From above it is indicated that the transaction is already closed, but, from the bottom, under the status, the opening option is the opening of the dispute.
If the opening period of the dispute has expired, then this window will be released.
In this case, it is possible to return money only by agreement with the seller. Most likely, the seller will not agree to pay the amount spent and suggest its solution to the problem. But, if the term has not expired, and has not passed 15 days, you can safely open the dispute and require money for the inadequate goods.
When specifying the desired return amount, it is better to immediately add to it the cost of reverse the products. Otherwise you have to pay for it at your own expense.
Sometimes a sales representative agrees with the terms of the client and the dispute closes in favor of the buyer. But, pass 15 days, and the money return does not occur. In this case, you need to contact Aliexpress employees, write a complaint about the seller and find out the reasons. If the dispute is still in the unclosed stage, it is worth out. Almost all sellers, the current reputation of their store, immediately return the money.
Return before delivery
In a completely different way, things can be raised with the return of money for the goods, which is not yet delivered, but is already on the way. The seller in this case has certain advantages. You can apply for an argument only 10 days after sending. At the same time, it is important to indicate a really important reason.
First, it is better to try to negotiate with the seller, explain to him his decision and ask to return the money. If it does not help, then you need to open a dispute. After opening the dispute, the sales representative either accepts it or not. If he refuses to return money for the goods, which is still on the way, will have to wait for delivery.
After receiving the parcel, you can continue attempts to return the money. They will be successful if the products turned out to be improper quality or defective. In the case when the goods fully complies with the description, came on time and does not have any defects, the seller has the right to not return the funds received. The buyer may in this case expect only to understand the store representative.
Refund for not received order
What to do to the customer if the store with Aliexpress does not return money for not delivered goods? Again the dispute and interfere in it a trading platform support group. According to the "Buyer's Protection", the Seller is obliged to return all the money if the products are not delivered within the period specified in the details of the transaction.
Open the spore
To return your funds, you must first open a dispute with the store. It is advisable to do this until the end of the defense.
The day before the time ended with the seller, a dispute opens.
In detail it is indicated that the protection time expires, and the parcel is still not received. Within 5 working days, the store representative must answer. If he does not agree to return money, it is necessary to exacerbate the dispute. After exacerbation of the dispute to it, representatives of Aliexpress are connected. Almost all disputes associated with not delivered orders are solved in favor of the client. Shops are extremely rarely brought to the intervention of the trading platform.
What to do if the money is not translated
An option is also possible when the dispute is closed, the decision on the payment is made, and the money is not returned. To find out if they were translated, you need to go to "My Orders" and in the "Returns and Disputes" section. If the status of "Buyer accepts a controversial question", it means that the dispute is not yet closed and it is likely that the seller did not have a returned payment.
If the "Spore closed" status is closed near the order and the buyer knows that in his favor, money has already been translated.
To learn the items, you need to select the "View Data" function.
A page with the details will open, where it is indicated that the dispute and all the actions of the seller and the buyer are closed in whose benefits, including inverse payment.
If the seller pulls time
Sometimes trade representatives on AliExpress specially pull time. As a result, in the details it will be stated that the seller's dispute is accepted, and in the history of the dispute, an application will be covered for a refund without response from the store.
In this case, it is not necessary to hope for the conscientiousness of the seller and immediately seek help from the trading platform staff. When there is no longer the opportunity to exacerbate the dispute, you can file a complaint in the section "Help", "Disputes and Complaints".
The support team will discern in the situation and, if the goods are not really received, make the seller will fully refund the amount spent. And in cases where the store representatives turn out to be fraudsters, compensation occurs at the expense of the trading platform.
Problems of financial transactions
Money may not return no about the fault of the seller, but because of problems with a bank card, an electronic wallet or personal account. Return to the electronic wallet comes faster. Usually this operation takes no more than 5-7 days. On the bank card, the amount will return within 10-15 days.
Return always occurs in the same way as payment was made.
When paying from a mobile phone it is worth considering some nuances. Using QIWI money, it is better to make your wallet in advance in this system. The return payment made to the mobile number will arrive at the QIWI wallet, which will automatically open on the specified number. If the wallet was not registered in advance, you need to go into the payment system, enter the phone number and indicate that the password is forgotten. Next, following the instructions, restore it and enter your office to manage cash receipts.
If 15 days have passed from the moment the seller has been made in return payment, and there is no money on the account, it is worth checking its wallets, accounts and cards. Causes of problems can be different:
- The map is locked or invalid.
- Money depended in the Alipay payment system.
- Other problems encountered during transactions.
Money will not be received on a blocked or invalid card. They will fall on a special account and will lie there until the manual distribution occurs. To bring them back, you need to call or go to the bank, explain the situation and ask to transfer funds to another card or account.
On Alipay, money may fall if the function is marked when checking the account, save all returned payments in the system wallet. At the expense of Alipay, money gets faster than only for 1-2 days. To check, you just need to go to the personal account of the system and view the counting history.
All transactions are displayed here (payments, returns). In the details of the operations, it is indicated for which and when payment was made. If it turned out that the return amount hit Alipay, you just need to change the settings and cancel the cash return to the payment system. After that, during the day, money go back to where they were paid. In case of delay, you can contact the "Support Center" and explain the situation.
If the seller of the trading platform does not return money for a defective, not delivered or poor-quality goods, should not be upset and lower hands. Aliexpress employees always respond in such cases and help solve the problem.
On time, the applied application or complaint, with the evidence attached, will definitely turn into a successful solution in favor of a deceived buyer.
In this article, we will consider the situation when you discovered the dispute to Aliexpress, but the seller disagrees with your decision and does not want to return money. In this situation, he usually offers its decision on the dispute. This is either a meager return, or return the requested amount with a reference to the goods back to China, or at all "no refund, no compensation."
After the seller nominated your decision on the dispute, you will receive a notice of this on the mail from the postal address transaction@notice.aliexpress.com Text of the letter:
SELLER OFFERED NEW SOLUTION
DEAR A ****** Y M ******** V
Regarding for Your Order: 303 *************** 2, The Seller Offered New Solution. You may be log in to to http://ssue.aliexpress.com/issue/issueidetail.htm?issueid\u003d20*************2 TO CHECK THE NEW SOLUTION.
Translated as:
The seller offered a new solution.
Dear ..........
At your order number 303 *************** 2, the seller offered a new solution. You can pass on the link http://trade.aliexpress.com/issue/issuedetail.htm?issueid\u003d20*************2 to see a new solution.
This new seller's solution can also be seen in the details of your dispute. It will be displayed in a special nameplate to the right of your decision. In the "Solution" field you will see which compensation is willing to pay the seller. In the "Comments" field, its arguments or appeal to you will be visible. And in comments, you will see two buttons: "Accept" and "reject".
If you are satisfied with the amount of return, you can click "take". If you are not satisfied with the amount that the seller is ready to return, and you want to reject it, showing disagreement, then you need press the "Reject" button
After you click the Reject button, you will see the window that informs you that even after the failure, you will have the opportunity to accept the offer of the seller. Here it will be necessary to click the "Submit" button to complete the rejection of the seller's deposition.
All, the proposal of the seller is rejected. And in the details of the dispute, where the seller's solution is displayed, you will see the inscription "Buyer rejected the offer."
After you rejected the seller's decision, you will have the opportunity to change your mind and eventually take this solution. Therefore, the deviation of the Seller's decision does not play a special role, unlike adoption. If you click on the "Accept" button, you will not have the way back. The decision made, will mean that you are satisfied with the amount that the seller offered you, even if it is equal to zero, as in the example above. The dispute will close without the possibility of opening it again.
What will happen if I do not reject the seller's offer?
Deviation of the Seller's proposal is essentially an indicator that this decision is not satisfied with the amount of compensation. This is information for both the seller so that he can make another offer and for mediators when aggravating the dispute so that they realize that the buyer does not agree.
If you ignore the seller's solution, that is, do not accept and dismiss it, then 15 days after the opening date, it drives into the stage of exacerbation. The Aliexpress team will assume that you do not agree with the seller, and take an intermediate solution, based on the offers from both parties, as well as given all the evidence from the buyer and the seller.
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