If the dispute is an ordinary dispute or a special dispute in the after-sales treasure (such as short-package, fake goods, etc.) and other disputes that require the seller's intervention, the platform will notify you to provide evidence. Please pay attention to providing evidence in time and as required.
During the dispute negotiation period or arbitration period, the buyer will put forward his own plan. You can do the following according to your actual situation:
1) If you agree to the buyer's or platform's plan, you can click the "Agree" button;
2) If you do not agree with the buyer's or platform's plan, you can choose to modify the plan or add a plan to wait for the buyer's confirmation (Note: If you have provided two mutually exclusive schemes, namely [refund only] and [return and refund] solutions, there is no button for the new plan)
3) If you have photos and videos and other evidence, you can click "Upload Evidence" to submit.If the dispute is an after-sales treasure dispute, the buyer's dispute will directly rise to platform arbitration without the seller's intervention. If the after-sales treasure dispute generates a refund, the investor is the platform and does not need to be borne by the seller.
1) In the process of judging the responsibility, the platform not only judges whether to compensate the buyer based on the buyer's evidence, but also refers to the buyer's background, which can help the seller save more time and energy for after-sales processing.
2) If you need to feedback the buyer's malicious dispute, you can find the corresponding order in the background and initiate a report on the malicious buyer.
If the seller is not satisfied with the handling results of such disputes, you are very welcome to provide us with more reasonable opinions and suggestions through the "dispute research questionnaire" on the dispute details page after the dispute is over.
After arbitration of the rise of the wrong board dispute, the seller does not know how to provide evidence and what powerful materials need to be submitted to respond to. We have sorted out some common precautions for your reference. In order to facilitate the subsequent submission of evidence materials, it is more targeted and improve the probability of winning disputes over the wrong goods.
In a dispute over wrong goods, the scenarios involving the seller who need to participate in the proof are as follows:
I. The goods are not in the right board, short, empty packages, buy A for B (buy mobile phones and receive stones, etc. are not the same product at all), etc., the dispute rules require the seller to provide two kinds of evidence:
1. A photo of the weight of a single product and a photo of the weight of all products plus the package; or a simulated weighing video of the same product, it is necessary to clearly indicate which products are sent out of the package, the unit weight of each product and the total weight of the package.
2. The weight record of the package displayed on the valid shipping voucher (such as face order, shipping receipt, etc.). ( The shipping receipt of postal parcels can be photographed, retained or printed at the time of delivery, which needs to include waybill number barcode, address information, customs declaration bar information. For Singapore small bags, Hong Kong small bags, etc., you can contact the official postal website to provide the delivery receipt. The freight forwarder certificate is not a valid shipping receipt.)
Note: In addition to the weight of the package shown on the shipping receipt, the weight certificate of the package can also be valid weight information on the logistics official website (e.g. logistics information on the official website of the Netherlands)
The above evidence is indispensable. Weight photos or weighing videos need to clearly see the weight of the product.Note: For the dispute of rookie delivery, many sellers only provide screenshots of the rookie system, do not provide weighing photos or videos of the product, but cannot judge what product is (for example, some sellers weigh the whole package and can't see what product is inside), so the dispute is not recognized, and the appeal is not supported. Pay compensation with the seller's supplementary evidence, so you need to provide evidence as required when submitting the materials.
II. For the seller's failure to approve the goods, the buyer's proof of the order, the suspicion of malicious buyer, the evidence of falsification, etc.
1. If no buyer has been reported, it is recommended that you report it first. After the report is established, you can contact us again, and the appeal team will verify it again.
2. If the report of bad buying is not valid, the complaint cannot be supported.
1 If the dispute is an after-sales treasure dispute and there is no need for the seller to prove it.
Because there is no need for the seller to respond to such disputes, the final investor is the platform. In the process of judging the platform, it will not only judge whether to compensate the buyer based on the buyer's evidence, but also refer to the buyer's background. If the seller is not satisfied with such disputes, you are very welcome to provide us with more reasonable opinions and suggestions through the "dispute research questionnaire" on the dispute details page after the dispute is over.
2 If the dispute is an ordinary dispute or other that requires the seller's intervention
If you disagree with the platform or the buyer's plan during the dispute, you can choose to modify the plan or add a plan to wait for the buyer's confirmation.
(Note: If you have provided two mutually exclusive schemes, namely [Refund Only] and [Return for Refund], there is no button to add a new scheme)
At the same time, it is recommended that you carefully read the platform's dispute judgment guidance and give evidence according to the platform guidance.
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