Dear, the removal of network regulations from the shelves will not clear zero sales
You can view the cases to be proved on the "violation" page. The digital reminder of the cases to be proved at the top of the page. Click on the number to view the cases to be proved.
OCR
OCR AliExpress Break the rules My punishment My request The report I initiated Kui reported My remonition is open. Goods Trade Shop Marketing campaign Account number and authentication Business staff officer Break the rules Help center My case Historically complained cases and the progress of Huabao cases initiated, click here to view the details directly. To be responded: to be punished : 1 Evidence to be punished: 0 All categories of violations Violation Category The general category of cases Case order number Case subcategory Large and subcategories of cases Sheng has been in the past 30 days. Score value All status When the violation takes effect
If the serious infringement of intellectual property rights reaches three times, the store will be closed. If you are already a serious infringement for the third time and there is no appeal, the store will be closed. If it is the first or second time, the store will not be closed, but the store will be frozen for 1 day (1 time)/7 days (2).
[Click here to understand] Intellectual property infringement rules
1. Deductions for illegal commodity information quality will not close the store, but every multiple of 12 or 12 points will freeze the store for 7 days;
2. Intellectual property rights are prohibited from sale and illegally deducted, points are deducted for transactions illegally, 2 points are warned, 6 points are restricted to operate goods for 3 days, 12 points are frozen for 7 days, 24 points are frozen for 14 days, and 36 points are frozen for 30 days. These two stores will be closed after 48 points;
3. Serious infringement and violation, freeze the store once for 1 day, freeze the store twice for 7 days, and the cumulative 3 stores will be closed. If the infringement is particularly serious, the account will be closed directly.
The buyer can't view your violation record.
If the store is frozen due to the accumulation of points from intellectual property rights to a certain number of points, it generally does not affect ongoing orders. If the orders that have been shipped, the buyer can also confirm the receipt and leave comments normally. If the store is frozen due to other reasons, the general email will inform you of the punishment method in the later stage of the ongoing order. Please refer to the actual situation.
"VIOLATION EXPIRATION TIME", IF THE CURRENT TIME EXCEEDS THIS TIME, THE DEDUCTION WILL BE CLEARED, AND THE STATUS IS "EXPIRED";
If the current time does not exceed this time, the deduction will also be included in the status of "valid".
If the violation record complaint is successful or withdrawn, it will show "Invalid"
At the request of different national regulatory authorities, merchants will receive notices from relevant platforms, requiring merchants to supplement commodity information. The platform will send in-station letters to individual customers to remind merchants to do the corresponding work, and merchants will receive in-station letters.
After receiving the notice, the merchant can operate according to the copywriting of the notice. Generally, there is no need to provide information to the platform. After receiving overseas supervision information, the platform sends contact messages to the merchant. The merchant needs to optimize the information such as physical objects or logistics parcels. The details are subject to the copywriting received, and different merchants receive it. The copywriting may be different.
Examples:
UK regulators require contact address information for goods sold to the UK
Dear AliExpress sellers,
The Office for Product Safety & Standard (OPSS) informs AliExpress that the toy goods sold in your store (commodity ID: 1005001780674736) lacks connection. It is the address information. Please note that the goods sold to the EU must have this address information, so please add this information on the product label as soon as possible.
Thank you for your understanding and cooperation!
Q: What do I need to do when I receive this message?
A: You need to add this information to the product label as soon as possible, and you don't need to provide it to AliExpress. AliExpress only reminds you after receiving the message. What you need to do is to indicate the manufacturer's information contact address information in places such as product packaging or labels. This is also easier to understand. The information of the manufacturer will be printed on ordinary goods purchased in China.
Grave infringement:
Use trademarks identical or similar to their registered trademarks on the same goods without the permission of the registered trademark owner; the account will be closed three times if the violators are violated. General infringement: other cases of using other people's trademarks and copyrights without the permission of the obligee. The platform randomly inspects the brand, and the right holder complains to see the intellectual property number. For the first time, 0 points will be deducted for general infringement under the same brand/same intellectual property number. After that, 6 points will be deducted for each repeated violation, and the account will be closed if it accumulates 48 points together with the prohibition of sales restrictions. Tips: AliExpress has the right to close the customer's account directly when the user's infringement is particularly significant or extreme.
[Click here to learn] More information about intellectual property infringement
If you are prompted to restrict the operation of the product on the product operation page, it means that your store is currently being punished. You can see it on the background [violation] page at the end of the punishment. The specific method is:
[Violation-My Punishment-Account Punishment]
Note 1: The page shows the last 30 days by default. If you want to see the earlier time, please change the time frame to "all cases", such as screenshots.
Note 2: There may be a short period of system synchronization after the punishment ends. If the punishment is still inoperable, it is recommended to wait for 1 to 2 hours to observe.
Dear, if the accumulated deduction points of 12 or 12 points for the quality of commodity information violations, the account will be frozen for 7 days, and if 48 points are reached, it will also be frozen for 7 days, and the store will not be closed.
The platform divides violations into four sets of points according to the nature of violations: intellectual property ban and sales restrictions, transaction violations and other violations, commodity information quality, and serious intellectual property infringement violations. The logic of deductions/number of points and zeroing of violations is as follows:
The points/number of violations of each of the four sets of points are calculated according to the cumulative year of behavior. The year of behavior means that each deduction will be recorded for 365 days. For example, 6 points were deducted at 12 o'clock on February 1, 2013, and this 6 points will not be cleared until 12 o'clock on February 1, 2014;
Tips: The above is only for normal accounts. If you are punished to close the store for violating the regulations, the closure is permanently closed. After 1 year, the account cannot be reopened.
All serious violations, obligee complaints and sample inspection of AliExpress platforms will only be calculated once during the same three days. Among them, the platform random inspection is based on the time of case generation, that is, AliExpress can see the start time of violations in the background, while intellectual property rights holders' complaints depend on the time of complaint acceptance. This time, you can't see the complaint acceptance time in the backstage of AliExpress. You can see the Western time of the United States when the complaint is accepted in the intellectual property protection system, and the system will automatically Convert it to Beijing time.
Examples:
On September 1, a platform random inspection of serious infringement, recorded once, with a total number of times;
On September 2, another platform random inspection of serious infringement, because it was within the same three days as the last time, the total number was still one;
A complaint from an intellectual property owner was accepted on September 3rd, U.S. Western time. Corresponding to September 4th, Beijing time. Since September 4 and September 1 are no longer within the same three days, this will be regarded as a second serious infringement. 2 total times;
If the serious infringement of intellectual property rights reaches three times, the store will be closed. If you are already a serious infringement for the third time and there is no appeal, the store will be closed. If it is the first or second time, the store will not be closed, but the store will be frozen for 1 day (1 time)/7 days (2). Generally, infringement is scoring, which is scored together with the ban on sale. 12 points are frozen for 7 days and the store is closed at 48 points.
[Click here to enter] Rules page.
The original picture is: Please make sure that the uploaded picture is the original picture taken directly with the camera, and the picture edited without any editing software, unmodified color, PS, screenshots, etc.
Under the Windows computer, a simple way to judge: you can check the picture attributes to see if it contains the original information of the photo, such as the photo equipment, shooting date, manufacturer, focal length, exposure value and other information, such as screenshots (screenshots are Win10 system, Win 7 and XP systems can be checked. Yes):
Tips: Your picture can only be uploaded successfully with the above basic information. After the upload is successful, the auditor will use professional identification methods and tools to conduct another round of testing to confirm that it is the original picture before complaining.
Dear, if your original picture is greater than 5M and you can't upload the picture, it is recommended that you copy the original picture first. For example, the original picture is A, copy one, get the original picture B, open it with the drawing program, compress the B picture to 5M before submitting. ( It is recommended to copy it once to protect the original picture, because although the original data will be basically retained after the following operations, there will always be some differences. For example, the original picture is 10M, which becomes 1M after compression, and there will still be some differences, so use the copied original picture to operate compression)
The steps are as follows:
1. Start - All Programs - Attachments - Drawing (the system also comes with a drawing tool under Win 10)
2. Open the picture that needs to be zoomed out
3. Click to resize
4. Fill in the percentage of adjustments
5. Save as JEPG format
6. Done - check whether it has been resized to the required
If you find that a supplier has stolen your watermark map on AliExpress, you can log in to "Violation - I want to report - Product Release Violation" to report.
As shown in the figure:
Select the "merchant watermark map misappropriation complaint" to initiate a report: fill in the product link that needs to be reported, and describe clearly the reason for your report in the description, such as what watermark the other party used in the main picture or the picture of the details, so that the auditor can quickly locate your complaint's complaint. Title.
Ocr image
Break the rules
My punishment
My dye
The report I initiated
I want to report it.
I want to report it.
Select the reporting type
Please truthfully report what you have encountered to AliExpress.
Jointly maintain an honest and fair trading environment,
All reports are in the form of egg names. Your AliExpress staff will deal with them as soon as possible. Please do not report them repeatedly.
Intellectual property complaints (right holders only)
Report of intellectual property infringement (excluding obligee)
If you are the intellectual property owner or his rights agent
Confirm that the goods of the family are related to infringement of your intellectual property rights.
Including: trademark rights,
Patent right (invention patent, design, etc.)
• Copyright (including picture ownership, portrait)
Rights, etc.) You can file a complaint through this channel.
If you are not an intellectual property owner, but confirm that Nanjia's Nanpin-related media infringes on other people's intellectual property rights, you can click
Report it.
Rules and foreign feelings
Initiate a semi-report.
Rules and foreign feelings
Initiate a report
Commodity release violation
Search for cheating.
Refers to improper publishing behaviors other than cheating in Sotai. Like a steal.
The price is detailed.
RAFE*FR
Sign the limit.
There are goods.
Rules and foreign feelings
Report malicious buyers
Use the means of overflowing buyer protection regulations to seek improper acquisition
Start a root.
Dear, the threshold for platform image theft has been raised mainly to restrain both parties to complain about the dispute about map theft, and both parties need to support the set of pictures/tidbits to ensure that the evidence of both parties to the dispute are equal.
Click here to view detailed rules for stealing pictures
In the original complaint case of map theft, the respondent can see the contact information of the complainant, but there is a lot of feedback from the complainant, which will cause a lot of malicious harassment. At the same time, in all the current complaint cases, the respondent party can't see the information of the complainant, so after the "My Case" function is upgraded, take It eliminates the display of the contact information of the complainant in the case of map theft. At the same time, because you can also see the specific pictures complained of, it is recommended that you provide the corresponding evidence in time according to the prompts of the website. If the evidence provided is incomplete or inaccurate or misses the time of proof, your account will still be punished and deducted.
If you receive a complaint notice of map theft, it is recommended that you log in to "Business Performance - My Case" with your AliExpress account, find this case, view the details of the case and prove it.
If you have the original picture, please upload 1 original picture of the unprocessed product and 3 unprocessed tidbits/sets of pictures in time during the proof period, that is, to provide timely evidence in accordance with the requirements of the complainant when submitting;
If you don't have the original picture, it is recommended that you delete the relevant products in time. And check whether other products have pictures complained of. If so, other products also have the risk of complaining. You need to delete the pictures complained of as soon as possible.
Tips:
Highlights: refers to the pre-preparation or the picture taken during the break.
Set of pictures: refers to the same set of pictures, such as pictures taken by characters or styles at the same time (or place).
Image format jpg, jpeg, png, bmp, size does not exceed 5M.
1. Why didn't you see the entrance to the original protection application at the product release entrance?
Answer: At present, the function of this product is in the trial operation stage. At present, it is only open to some categories and some merchants. The platform will be gradually opened in combination with the operation situation. Please stay tuned by sellers.
2. Where do sellers need to apply for original protection?
Answer: Merchants (only visible to some merchants in some categories) need to log in with AliExpress accounts. On the product release page, click the blue link original protection platform to enter the original protection platform for signing and declaration process. The screenshot is as follows:
You can also log in: https://yc.alibaba.com/ Click: Original Protection-Picture Authentication-Picture Management. After entering, select the folder and carry out upload operation authentication.
3. What should I pay attention to in the process of applying for original protection?
Answer: Caution:
1. It is forbidden to use non-original pictures to apply for protection. Once found, the protection of all pictures will be cancelled and the service will be terminated. Please keep the original drawings, tidbits/sets of pictures, model contracts (recommended to ask for them when shooting) and other vouchers, and you will be required to show them if necessary.
2. The picture is automatically reviewed by the machine, and the suffixes of the picture file must be JPG, JPEG and PNG. The size of a single picture file cannot exceed 10M, and the side length cannot be less than 700. The system that grows older than 2000 will automatically maintain a scale of length and width.
3. The picture needs to be saved in the folder. After clicking Select Folder to upload, select the corresponding folder that needs to be uploaded.
4. During the upload process, if the picture does not conform to the prompt, the picture does not support authentication.
5. The size of a single picture file cannot exceed 10M, and the side length cannot be less than 700. The system that grows older than 2000 will automatically maintain a scale of length and width.
Original Filing Entrance:
Image upload failure reminder.
4. What is the function of picture authentication in original protection?
Answer: When the pictures filed through the original record are plagiarized, merchants can use the information first filed by the platform as evidence to defend their rights and interests. The platform provides the function of complaint. You can quickly initiate complaints on this page by selecting the corresponding original qualifications and providing links to suspected stolen goods.
5. How to check the complaint results after the picture authentication initiates a complaint?
You can click: https://yc.alibaba.com/? spm=a2oh9.imageFolder.0.0.c75f3c30Sp1qoO#/complaintList or log in: original protection platform-complaint management, check.
6. After the picture authentication initiates a complaint, how to withdraw the complaint?
Answer: You can click: https://yc.alibaba.com/? spm=a2oh9.imageFolder.0.0.c75f3c30Sp1qoO#/complaintList or log in: original protection platform-complaint management. After finding the corresponding complaint, you can click the undo button to undo in the right operation bar. Note: Before the platform processes the complaint results, the complainant can revoke it in the complaint management background. After the platform completes the complaint processing, it will no longer support revocation.
7. After the complaint is established, can the other party know who complained?
Answer: At present, the picture authentication complaint is anonymous. Unable to see who the complainant is.
8. After the complaint, how long is the platform's acceptance time limit? How long is the statute of limitations for the respondent's complaint?
Answer: After receiving the complaint, the platform will accept it within 3 working days. Complaint description: After receiving the notice of infringement, the product has been punished, and you need to file a complaint within 3 working days, and there are two opportunities to appeal. If the first complaint is not filed or the appeal is not valid, you can initiate a second appeal within 3 working days. If there is no appeal during the timeout, the appeal entrance will be closed.
Cancellation matters: Before the complaint entrance is closed, if the complainant clicks to withdraw the lawsuit, the goods will be restored and the punishment will be revoked.
Other notes: In addition to special appeal cases, the intervention time of the second child is 3-5 working days.
9. In picture authentication, can authenticated pictures be authorized to others to use?
Answer: You can enter the other party's member nickname in the authorization center for authorization. After authorization, the other party will not receive reminders and warnings of stolen pictures. Available at: https://yc.alibaba.com/? spm=a2oh9.imageFolder.0.0.c75f3c30Sp1qoO#/authority or through original protection-authorization center-new authorization. Perform operation authorization.
Excuse me, is the status of the case of picture theft pending appeal or closed? ( You can log in to "Violation - My Case" to see the status of the corresponding case)
1. If your case is pending appeal, you can click on the case details to see the corresponding product ID, and click on the product ID (as shown in the figure below) to see the corresponding product link and product details.
2. If your case is closed, you can only see the product ID and cannot link to the corresponding product details through the product ID. If you still need to know the specific product details, you can go to [ExAMINED Goods] to view it.
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