penalties?dear, don't worry. Only sellers who are particularly excessive will be subject to this punishment, and our normal stores will not be affected= it is ok to do some false shipping!but not to much😳🤫
TRANSACTION VIOLATIONS
Type of punishment | Proof of appeal |
Credit and sales speculation | Please provide transaction vouchers and other information and documents that can prove that they are not abnormal transactions, including but not limited to logistics delivery orders and cargo weighing information provided by logistics companies; |
SKU cheating | Please provide picture vouchers or descriptions to prove that the SKU information is accurate, complete, true, consistent with the products you sell, and does not contain any fraudulent or misleading information. |
Misplaced categories | Please provide picture vouchers or descriptions to prove that the SKU information is accurate, complete, true, consistent with the products you sell, and does not contain any fraudulent or misleading information. |
deal, no sale. | 1 Screenshot of buyer's receiving information in AliExpress background |
The 7-day Internet access rate is not up to standard. | 1 Screenshot of shipping logistics order |
The 72-hour Internet access rate is not up to standard. | 1 Screenshot of shipping logistics order |
What are the penalties for not selling transactions?
At present, there will be two impacts if the transaction is not sold:
1. Store-service score, there will be monitoring of the transaction non-sale index here, the score is 10 points. If the performance is poor, the lowest point here is -100 points, indicating that the transaction non-sale rate is already very high.
2. The illegal data of last month will be monitored every month. For merchants who perform particularly poorly (the penalty dimension depends on the amount of orders sold in the transaction and the transaction rate), points will be deducted. According to the serious situation, it will be divided into 2 points, 12 points and 48 points.
Regarding transaction violations - penalty for deducting points if the transaction is not sold:
Penalty background: A lot of publicity has been made on the platform in the early stage, and the rules for transactions and non-sale have long been established. Since May 2020, the platform has begun to carry out transaction violations - merchants with serious transaction violations will be punished.
Punishment method: 2 points and 12 points will be deducted for transactions in violation of regulations. forty-eight points
Whether to support appeal: Yes, click on the background [violation] page to view details. During the appeal period, you can click the "I want to appeal" button to initiate an appeal.
Appeal page: After clicking the "I want to appeal" button, you will enter the appeal entrance below and provide 5 orders for you to prove. If all the evidence is true, the record of violations and deduction points can be revoked.
Complaint voucher description: There is a prompt on the page. The link is https://sell.aliexpress.com/en/__pc/IcDlSHD7MJ.htm. Pictures and copywriting reasons are required. The pictures support multiple pictures.
Complaint submission time: 72 hours
Complaint processing time: 72 hours
Frequently asked questions:
1. Will the large number of orders without selling lead to the closure of the store?
Answer: Yes, if the situation is particularly serious, it will lead to the closure of the store. You can see the rules: https://sell.aliexpress.com/en/__pc/u5S5EK0zwY.htm
2. Will points be deducted if the transaction is not sold?
Answer: There will be a penalty for deducting points. The deducted points value is 2/12 points/48 points. For details, you can see the rules: https://sell.aliexpress.com/en/__pc/u5S5EK0zwY.htm
3. My activity settings are wrong. I can't deliver the goods now, but I'm afraid that the transaction will not be sold now. Can I fill in the fake order number to deliver the goods?
Answer: Dear, the transaction is not included in the penalty at present. The impact is the service points in [store], which may be deducted (depending on the overall situation of the merchant during the assessment period). If you fill in a fake waybill number, it may involve false delivery violations, and buyers may also submit disputes over not received goods, misboard disputes, etc. It’s more impacted on you, so be sure you don't fill in the fake waybill number.
4. Why am I punished for not selling points?
Answer: Dear, this is because the transaction of your store is serious. The platform imposes penalties according to the transaction non-sale rules. At present, it mainly depends on the transaction volume and the transaction non-sale rate. Generally, it will be punished last month at the end of the month. For example, the poor performance in July will be punished at the end of August.
5. How to appeal for deducting points if the transaction is not sold?
Answer: On the background [violation] page, on the right side of the corresponding violation record of deduction points, you can click to view details, and you can enter the penalty details page, and there will be an opportunity to appeal within 72 hours.
6. Can I revoke the penalty if I successfully appeal 5 orders?
Answer: Being punished and deducting points means that there are many orders that are not sold. Five are just an example, which does not mean that the punishment can be revoked if five evidences are established. The complaint department will also look at the situation of other orders. Those punished are that the circumstances of the transaction and not selling are particularly serious.
7. How many orders are there for a large number of orders?
Answer: Dear, this specific number involves the algorithm of the bottom layer. It depends on the situation of the overall merchant during the assessment period. The part with the worst penalty performance is a dynamic range. The monthly unit quantity standard will be different, and specific numbers cannot be provided, otherwise many sellers will get stuck with this number to relax their mentality. If you are a normal business, don't worry if you can't deliver a few orders occasionally. Our punishment is the kind of seller who is very excessive.
8. What does it mean to have multiple transactions and do not sell them?
Answer: Generally, 2 points are deducted for violations of regulations. If a store is often deducted 2 points, which means that this situation is also very excessive, then there may be more serious penalties, such as deducting 12 points or even directly closing the store with 48 points. However, dear, don't worry. Only sellers who are particularly excessive will be subject to this punishment, and our normal stores will not be affected.
9. What you said is more serious. What are the main manifestations at present?
Answer: For example, the number of orders with large orders sold is also very high, which will cause irreparable experience damage by a large number of buyers and bring huge losses to the platform.
10. So what should I pay attention to not to be punished by this rule?
Answer: It is recommended that you need to be cautious when setting inventory and price. Don't set the kind with low price and a lot of inventory. Don't oversell. In addition, the setting up activities also needs to be cautious. Don't make mistakes. If you set a low price and have rich inventory, you may be placed countless orders in a short time, and the delivery will lose money. If you don't deliver the goods, you may be punished.
11. The platform should not be punished, and sellers also have difficulties.
Answer: It is a business act for merchants to operate on the platform, and they must also be responsible for their own behavior. Every year, the platform spends a lot of effort to attract more consumers. This kind of behavior of not selling transactions will greatly hurt consumers' confidence in the platform and cause great harm to the consumer experience. Buyers are gone. The merchants have no business.
12. I have trouble. I set the wrong price/discount, which led to being placed in batches.
Answer: Understand your mood, but what you said is also the responsibility of the merchant. It is recommended that you check more when publishing goods and setting up activities later to avoid setting the wrong price or discount.
13. It's not my reason, but because the goods are not delivered due to malicious buyers placing orders.
Answer: Malicious buyers will have a way to report. We usually punish it every other month. Before being punished, you have enough time to initiate a report in the background. We suggest that if you think that the transaction of malicious orders is not sold, you can initiate a report and provide your reasons. There will be verification, evaluation and treatment by the processing department. If you report If established, the system will exempt the reported orders from liability.
14. Why is my complaint unfounded?
Answer: Those who are punished are stores with high transaction volume and transaction non-sale rate. Once they are punished and deducted points, it means that the situation is the worst performer among the overall merchants. As long as one of the five examples of orders is not valid, the appeal will fail. In addition, even if the five order complaints given are established, the punishment department will re-inspect the situation of the store. If the re-verification is still serious, it will be treated as invalid.
Attachment:
[Announcement] Global AliExpress "Transaction No Sale" Rule Comments: https://sell.aliexpress.com/en/__pc/u5S5EK0zwY.htm
[Rules] AliExpress "Do Not Sell" Rules: https://sell.aliexpress.com/en/__pc/r5bC89dG81.htm
What is a fake shipment?
False shipments include several situations:
1) Declare that the shipment is invalid/unrelated waybill number (such as false waybill number, receipt information of waybill number, delivery address inconsistent with order, etc.);
2) The seller declares delivery, but there is no logistics collection and delivery information for a long time or the waybill is cancelled over time;
3) The seller fails to choose the logistics delivery method in accordance with the provisions of the platform's logistics policy (such as the waybill issued and the waybill declaring that the shipment is inconsistent and has not been systematically modified, the offline economic logistics is used to deliver goods in violation of regulations, or the use of economic logistics to impersonate standards, fast logistics, etc.);
4) The seller declares that the country of shipment is inconsistent with the place of shipment or inventory location selected by the buyer when placing an order. For example, the goods declare that they have inventory overseas but are actually shipped from China.
[ Click here to understand ] Detailed rules
→
AliExpress "false shipping" rules
Update time: 2020-07-08
I. Scope of application:
In order to maintain the healthy and orderly market order of the platform, stop the behavior of false delivery, and improve the user experience of members, these rules are formulated.
II. Definition of false shipment:
During the specified delivery period, the seller uses invalid and irrelevant waybill numbers to declare delivery, has no logistics collection information for a long time, fails to deliver the waybill number declared in the system, or fails to fulfill delivery obligations in accordance with the declaration to consumers;
III. Form of false delivery:
1) Declare that the shipment is invalid/unrelated waybill number (such as false waybill number, receipt information of waybill number, delivery address inconsistent with order, etc.);
2) The seller declares delivery, but there is no logistics collection and delivery information for a long time or the waybill is cancelled over time;
3) The seller fails to choose the logistics delivery method in accordance with the provisions of the platform's logistics policy (such as the waybill issued and the waybill declaring that the shipment is inconsistent and has not been systematically modified, the offline economic logistics is used to deliver goods in violation of regulations, or the use of economic logistics to impersonate standards, fast logistics, etc.);
4) The seller declares that the country of shipment is inconsistent with the place of shipment or inventory location selected by the buyer when placing an order. For example, the goods declare that they have inventory overseas but are actually shipped from China.
IV. Warm reminder:
1) "Invalid waybill number": refers to the fact that the logistics waybill number itself does not exist. ( This includes the situation where logistics information cannot be tracked due to the unregistered package.)
2) "Tightbill number is irrelevant": refers to the logistics waybill number, although it exists, but not related to the order, including but not limited to the order time of placing (such as the logistics receiving time significantly earlier than the order time), or the delivery address is obviously different from the address provided by the buyer (such as the shipping address and the recipient address are not in one country) .
3) "Logistics collection and delivery information": subject to the first information provided by the logistics provider, online delivery is generally the successful collection/sign-in of the warehouse; offline delivery is generally the successful receipt and delivery information or the successful collection information of the logistics provider.
4) If there is a problem with the logistics order you declare for shipment for the first time, please be sure to modify the logistics order number for the delivery within 10 working days. The platform does not accept the logistics order number that informs the buyer in other places such as order messages, buyer communication, etc., and only recognizes the logistics order number declared for shipment in the order.
V. Violations:
According to the severity of false delivery, it is divided into general violations of false delivery and serious violations of false delivery.
Serious fraudulent shipment violations include but are not limited to the following situations:
(1) The amount of false delivery orders is relatively large;
(2) The buyer and seller maliciously colluded to mislead AliExpress platform lending through illegal behaviors of false delivery without real order transactions;
(3) General violations of false delivery occur many times.
VI. Punishment:
Violation
Penalties
False shipments are generally illegal
two points/time
False shipments are seriously illegal
twelve minutes/time
False shipments are particularly serious
48 minutes/time
Instructions:
AliExpress will deduct points or directly close the account according to the severity of the seller's violation. If the platform is identified as false delivery, the platform will take restrictive measures including but not limited to canceling overseas warehouse delivery permission, closing refunds for false delivery orders, product release permissions, removing online goods from shelves, closing accounts, etc.;
Links:
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I. Penalty Background
Merchant products involve the wrong board, which triggers consumers to launch SNAD goods wrong board disputes. The rate of disputes continues to rise. The problem is serious, and buyers complain seriously. The platform needs to strengthen the control of the SAND dispute rate.
Announcement content (login required): https://gsp.aliexpress.com/apps/notice/detail? spm=5261.message_list.Table.1.36163e5floT76a?iceId=10259&language=en_CN&gmtCreate=1582538152000&cate goryId=9999&subCategoryId=9999
II. Punishment methods
Transaction violations - seriously disrupt the market order - long-term poor quality of goods (return products, points will be deducted if the situation is serious)
Examples of transmission of punishment copywriting:
According to the platform data, the SNAD dispute rate of your product in the past 30 days is significantly higher than the average of the leaf category due to [Product ID: xxxxxx] [Product Title xxxxxxxxxx}]. SNAD (Significantly Not As Described) is a transaction violation subject to AliExpress platform rules. Long-term poor product quality will seriously affect the platform's consumer experience. The platform hereby warmly reminds you to strictly control the quality of goods. , reduce disputes and dissatisfaction evaluation of goods, and provide consumers with high-quality goods.
The platform will implement the return of goods to the shelves and cannot be deleted according to the penalty rules for serious goods wrong version. Please optimize the quality of the goods as soon as possible to prevent re-implementation.
AliExpress's "serious wrong version" rule: https://sell.aliexpress.com/en/__pc/H49TgJjU7h.htm? spm=5261.8113681.0.0.277870fauC32xy
Seriously disrupt the order rules of the platform: https://sell.aliexpress.com/en/__pc/tKHgg25szb.htm? spm=5261.8113681.0.0.5b9c70fapZ6gYA
III. Detailed explanation of punishment
Reasons for punishment: The dispute rate of SAND is high. The penalty standard is based on the average dispute rate of different product leaf types, so there is no fixed value, and the average dispute rate of industries in different times is also changing. If you can't tell how high it is, you will be punished. Please check the quality of the supply and reduce SAND. Dispute, if the SAND dispute rate of the product is too high, it is recommended to delete the product (not to remove it from sale).
IV. How can merchants optimize and improve to avoid being punished
Merchants need to check the quality of the supply. If there is a high rate of product SAND disputes, they can delete the product. At present, it can be viewed through the background "My AliExpress - Store - Store Performance - Seller Service Score and Commodity Service Score" and "My AliExpress - View Today's Report - Commodity Ability". At this stage, sellers cannot see this indicator corresponding to peer rankings, etc., so they can focus on this indicator trend, such as if Continuous rises need to start focusing on analysis and operation. If there is no abnormal trend, we can start with the distribution of commodity dispute causes, give priority to the analysis of TOP dispute causes and key solutions.
V. Frequently Asked Questions
1. Why am I deleted from the product/deducted points because of "serious poor quality of long-term goods"?
Answer: The reason for being punished is that the quality of long-term goods is seriously poor. The platform test depends on the SAND dispute rate and praise rate of the product (at present, it depends on the SAND dispute rate of the store + the SAND dispute rate of the single product). Your punishment means that the overall dispute rate of the store and the single product dispute rate of the punished are very high, which is flat to AliExpress. Taiwan's business environment has caused adverse effects and was punished.
2. All the data in my background are very good. Why was I punished?
Answer: Dear, the system is to detect the data of the latest period. Our notice letter will specify the scope of the investigation time, which is generally nearly 30 days, indicating that the overall dispute rate of your store and the individual dispute rate of the punished product in the past 30 days are poor.
3. Will you be punished if you don't operate? I haven't had an order recently.
Answer: This penalty system detects data in the recent period. Our notice letter will state that the scope of isolation time is order data within the past 30 days, indicating that the rate of SAND disputes in the past 30 days is high.
4. According to what rules do you punish me?
Answer: According to AliExpress's "serious disturbance of platform order" rules and "serious goods wrong board" rules.
Seriously disrupt the order rules of the platform: https://sell.aliexpress.com/en/__pc/tKHgg25szb.htm? spm=5261.8113681.0.0.5b9c70fapZ6gYA
Severe item-to-board rules: https://sell.aliexpress.com/en/__pc/H49TgJjU7h.htm? spm=5261.8113681.0.0.5b9c70fapZ6gYA
5. Your rules are too vague. Just tell me why I was punished and how I should improve it.
Answer: Dear, you need to check the quality of the supply. If there is a high rate of SAND disputes over the product, you can delete the product. At present, it can be viewed through the background "My AliExpress - Store - Store Performance - Seller Service Score and Commodity Service Score" and "My AliExpress - View Today's Report - Commodity Ability". At this stage, sellers cannot see this indicator corresponding to peer rankings, etc., so they can focus on this indicator trend, such as if Continuous rises need to start focusing on analysis and operation. If there is no abnormal trend, we can start with the distribution of commodity dispute causes, give priority to the analysis of TOP dispute causes and key solutions.
6. What is the impact of this punishment on me?
Answer: Returning goods and cannot be edited. If the situation is serious, points will be deducted. For you, this product cannot continue to be sold after being returned by the platform, and points may be deducted. If the points for transactions violate the transaction reach 12 points, they will be frozen for 7 days. Please be sure to pay attention to it and pay attention to the SNAD dispute filing rate.
7. What time is the data of this penalty detection?
Answer: Data in the last 30 days.
8. How should I appeal?
A: I'm sorry, this punishment is based on clear data and does not support the complaint.
9. How can I judge the existing quality indicators? If the dispute rate of the goods are not right or not, does it need to be rectified?
Answer: For indicators such as the dispute rate of the wrong version of goods, it can be viewed through the background "store-store performance-seller service score and goods service score". At this stage, sellers cannot see the corresponding to the peer ranking of this indicator, so they can focus on the trend of this indicator. If there is a continuous rise, they need to start to focus on the score. Analyze the operation. If there is no abnormal trend, we can start with the distribution of commodity dispute causes, give priority to the analysis of TOP dispute causes and key solutions.
10. What specific standards do you need to rectify about the dispute rate index of the wrong version of goods?
Answer: At this stage, we can focus on indicator trends and Top disputes. If indicator trends continue to grow, we need to focus on analyzing operations and finding corresponding solutions to make data indicators show a downward trend. If the indicator trend does not increase significantly, it is necessary to focus on Top disputes. For example, if a store size dispute accounts for 30%, which is the cause of Top1 disputes, priority needs to be given to and governance. After the subsequent relevant products are launched, the standards of corresponding indicators will be put into the relevant sections of business staff officers.
11. What is the reward and penalty standard corresponding to one of the indicators of the dispute rate of the wrong version of goods?
Answer: Because the dispute rate index of mismatched goods is high, and the corresponding different goods behind it and different stores have different reasons for problems, the platform will formulate corresponding rewards and penalties according to specific problems. If sellers or goods who do a very good job in the industry will receive corresponding traffic support, etc., the platform that does not do a good job will deal with it accordingly according to specific problems. For example, if the long-term bad goods of the store goods have a high rate of disputes and there is no improvement, the platform will do traffic control on the corresponding problematic goods, and the serious problems will affect. Ring the whole store operation, such as categories.
12. If my product with a high dispute rate has been cleaned up and deleted in advance, will it still be punished?
Answer: At present, the penalty is based on the product dimension. If your store has no products with a particularly high rate of dispute filing, then there will be no penalty.
13. How many order disputes will be punished?
Answer: This is not fixed. The platform looks at products with a high rate of dispute over the goods. With the average dispute rate of the product corresponding leaf category (the end), if it is much higher, it may be punished. The dispute rate under different product categories is also different, and the penalty standard will not be It's the same. File, you find that there are many disputes about the wrong goods of a product, indicating that there is a problem with the product. It is recommended to follow up and update the goods in time, check the source of goods, or delete products that no longer sell poor quality.
Interpretation of AliExpress's "non-promise" penalty rules, link to the rules https://sell.aliexpress.com/en/__pc/pja1uzs16G.htm? spm=5261.8113681.0.0.5b9c70faNZiios
Definition: Breach of promise refers to the seller's failure to provide services to the buyer in accordance with the following commitments, which harms the buyer's legitimate rights and interests:
1. Transaction and after-sales service commitments, including but not limited to:
a. The seller promises to give after-sales service (including general expression that it will be solved, place another order to provide discounts, provide guidance on use, repair, replace goods, return and refund, partial refund, reissue, reissue, etc.), but it is not actually fulfilled, including the following three situations:
- Refusal to perform or no clear progress within a month
- Unauthorized increase of the implementation threshold that buyers did not inform before raising commodity issues (including logistics freight bearers in the replacement scenario)
- In-station messages or replies that are irrelevant and repeated statements that are not explicitly rejected but do not reply to the buyer within 7 days
b. The seller refuses to trade at the price auctioned by the buyer (unless otherwise agreed by the two parties to the transaction offline), or the seller promised to give preferential treatment to the commodity price, but actually failed to fulfill it;
c. The seller promises to give the buyer items other than transactions such as gifts or invoices, but has not actually been given or paid;
2. Logistics-related commitments, including but not limited to:
a. The seller promised to be free of freight, but the buyer actually paid the freight;
b. The seller made his own commitment or agreed with the buyer on a specific delivery method, transportation logistics, express delivery company, etc. in the process of transaction conclusion, but actually did not fulfill it in accordance with the relevant commitments or agreements;
c. The seller promised to bear the return freight, but it actually failed to fulfill it.
3. Violate the established rules or requirements of the platform, including but not limited to:
a. The platform requires buyers and sellers to conduct transactions online, but sellers guide buyers not to pay and trade through AliExpress platform in various ways;
b. The seller participates in AliExpress's official activities, but does not provide services according to the requirements of the activity (except for the delivery time).
4. The seller violates other commitments made by himself.
Note:
1. The promise in the previous article refers to the promise made by the seller in the store banner, the main picture of the product, the product details page, the in-station news and other channels. The seller is requested to abide by the commitments made in the in-station channel, check the buyer's station news in time and process the progress in the buyer in time.
2. Orders from EU countries need to provide a 2-year warranty according to relevant laws. If the seller fails to perform, it is a violation, regardless of whether it is committed in the early stage.
Punishment:
Points will be deducted for the seller's breach of promise.
Deduction standard: 1 point for a single violation of the promise, up to 6 points per month
These rules will take effect as of October 8, 2021.
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FAQ:
Q: How many points is the penalty for deducting points for transactions? What is the penalty of 6 points?
A: Transaction violations accumulate until 12 points before there is a penalty, and 6 points without penalty.
Q: Is this platform active identification or reporting complaints?
A: At present, consumers are needed to complain and report, and they may join the platform for active prevention and control in the future. Merchants need to pay attention to the implementation of their commitments to avoid such problems.
Q: What points are deducted from the monthly ceiling of 6 points?
A: In the background, there are intellectual property rights prohibited from sales, illegal transactions, and commodity information quality. These rules are illegal. These rules are illegal transactions. Transaction violations are deducted. If the points are accumulated to 12 points, the store will be punished for 7 days, 24 points are frozen for 14 days, 36 points are 30 days, 48 Close the store. ( Among them, the penalty of freezing the store refers to the removal of all goods from the shelves and the restriction of the operation permission of the goods for X days, that is, the goods are not sold on the shelves within the corresponding penalty time, which does not affect other functions of the store, such as delivery, processing after-sales service, etc.)
Because the platform belongs to an online trading platform, in order to avoid sellers guiding buyers to trade offline, AliExpress's products and pictures cannot contain contact information such as QQ, msn, email, etc., and extranet links cannot be inserted into the product description. Please understand. Thank you for your cooperation!
Tips:
For more product review specifications, please visit: http://seller.aliexpress.com/education/rule/product/generalinformation.html
Once the platform confirms that the violation is violated, there will be a penalty for trading violations. For specific rules, you can refer to [AliExpress Trading Rules]
"The wrong version" behavior means that the goods received by the buyer do not match the seller's description or commitment to the goods at the time of the transaction are inconsistent in category, parameters, materials, specifications, etc. Click here to see more serious wrong version rules.
Credit and sales speculation refers to the act of raising or attempting to increase the credit points or commodity sales of the account in an improper way, which hinders the efficient shopping rights and interests of buyers.
According to the severity of false delivery, it is divided into general violations of false delivery and serious violations of false delivery.
Serious violations of false delivery include but are not limited to the following situations: the amount of false delivery orders is relatively large; buyers and sellers maliciously colluded to mislead AliExpress platforms through false delivery violations without real order transactions; general violations of false delivery have occurred many times. Click to view the "False Shipping" Rules of AliExpress.
Tips: The platform will deduct points according to the extent of the violation (as shown in the figure below)
Click here to see more about AliExpress's violation penalty nodes.
I. Order number
The main order number can be seen directly on the background-trading page, and you can copy it directly by clicking the copy button.
II. Excel format
What are the penalties for seriously disrupting the market order?
For acts that seriously disrupt the order of the platform, according to the seriousness of the circumstances: general: 2 points/time; seriousness: 12 points/time; especially seriousness: 48 points/time. Click to view AliExpress "Serious Disruption of Platform Order" Rules
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What are transaction-type violations?
Transaction violations include credit and sales speculation, false delivery, breach of promises, malicious harassment, unfair competition, serious disruption of market order, serious malicious ultra-low prices, illegal profit and other transaction violations. Click here to view AliExpress Rule 84 to learn more about transaction violations.
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What are the penalties for false delivery?
According to the severity of false delivery, it is divided into general violations of false delivery and serious violations of false delivery.
Serious violations of false delivery include but are not limited to the following situations: the amount of false delivery orders is relatively large; buyers and sellers maliciously colluded to mislead AliExpress platforms through false delivery violations without real order transactions; general violations of false delivery have occurred many times. Click to view the "False Shipping" Rules of AliExpress.
Tips: The platform will deduct points according to the extent of the violation (as shown in the figure below)
Click here to see more about AliExpress's violation penalty nodes.
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How many points will be imposed on the account if the transaction violation and other deduction points reach?
The score nodes that punish or freeze transactions and other deductions are as follows:
Accumulated scores reach 12 points, frozen accounts for 7 days
The cumulative score reached 24 points, and the account was frozen for 14 days.
The cumulative score reached 36 points, and the account was frozen for 30 days.
The cumulative score reaches 48 points, and the account is closed.
Click here to view the "Article 76 AliExpress Punishment Nodes List"
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What are the penalties for not selling transactions?
At present, there will be two impacts if the transaction is not sold:
1. Store-service score, there will be monitoring of the transaction non-sale index here, the score is 10 points. If the performance is poor, the lowest point here is -100 points, indicating that the transaction non-sale rate is already very high.
2. The illegal data of last month will be monitored every month. For merchants who perform particularly poorly (the penalty dimension depends on the amount of orders sold in the transaction and the transaction rate), points will be deducted. According to the serious situation, it will be divided into 2 points, 12 points and 48 points.
Regarding transaction violations - penalty for deducting points if the transaction is not sold:
Penalty background: A lot of publicity has been made on the platform in the early stage, and the rules for transactions and non-sale have long been established. Since May 2020, the platform has begun to carry out transaction violations - merchants with serious transaction violations will be punished.
Punishment method: 2 points and 12 points will be deducted for transactions in violation of regulations. forty-eight points
Whether to support appeal: Yes, click on the background [violation] page to view details. During the appeal period, you can click the "I want to appeal" button to initiate an appeal.
Appeal page: After clicking the "I want to appeal" button, you will enter the appeal entrance below and provide 5 orders for you to prove. If all the evidence is true, the record of violations and deduction points can be revoked.
Complaint voucher description: There is a prompt on the page. The link is https://sell.aliexpress.com/en/__pc/IcDlSHD7MJ.htm. Pictures and copywriting reasons are required. The pictures support multiple pictures.
Complaint submission time: 72 hours
Complaint processing time: 72 hours
Details of the complaint
The explanation is a penalty for not selling the deal.
Penalty details for violations
Fenggui No.
Violate the big head.
Transaction violations and other
Subcategory of violation
Violation Status
Effective
When the violation takes effect
2020-05-29 18:33:04
Penalty details
The non-sale behavior directly damages the legitimate rights and interests of buyers and the reputation of the platform. Please refer to AliExpress rules and trade in good faith. For information on the rules of global expressway transactions, please refer to
https://sell.aliexpress.com/en/_pc/r5bC89dG81.htm.
I want to appeal 0.
Appeal:
:90050378
Early morning type
Order
Object of complaint:
A.-
There will be 5 examples of orders.
Proof of appeal:
Be sure to submit a complaint within 72 hours after you submit your application. If the complaint materials are not submitted within the time limit or the appeal is not serious, the penalty for adjusting the search results shall be maintained. AliExpress remote reservation adopts other restrictions based on the severity of the circumstances.
The rights applied include but are not limited to deducting points according to the rules of the platform. Please refer to https:// sell.aliexpress.com/lcDISHD7MJ.htm for proof of complaint.
Appeal to the family.
Proof of appeal
Complaint description (optional)
Order:
Select the file.
Order:
Select the file.
O
Order:
Select the file.
Submit a complaint.
Frequently asked questions:
1. Will the large number of orders without selling lead to the closure of the store?
Answer: Yes, if the situation is particularly serious, it will lead to the closure of the store. You can see the rules: https://sell.aliexpress.com/en/__pc/u5S5EK0zwY.htm
2. Will points be deducted if the transaction is not sold?
Answer: There will be a penalty for deducting points. The deducted points value is 2/12 points/48 points. For details, you can see the rules: https://sell.aliexpress.com/en/__pc/u5S5EK0zwY.htm
3. My activity settings are wrong. I can't deliver the goods now, but I'm afraid that the transaction will not be sold now. Can I fill in the fake order number to deliver the goods?
Answer: Dear, the transaction is not included in the penalty at present. The impact is the service points in [store], which may be deducted (depending on the overall situation of the merchant during the assessment period). If you fill in a fake waybill number, it may involve false delivery violations, and buyers may also submit disputes over not received goods, misboard disputes, etc. It’s more impacted on you, so be sure you don't fill in the fake waybill number.
4. Why am I punished for not selling points?
Answer: Dear, this is because the transaction of your store is serious. The platform imposes penalties according to the transaction non-sale rules. At present, it mainly depends on the transaction volume and the transaction non-sale rate. Generally, it will be punished last month at the end of the month. For example, the poor performance in July will be punished at the end of August.
5. How to appeal for deducting points if the transaction is not sold?
Answer: On the background [violation] page, on the right side of the corresponding violation record of deduction points, you can click to view details, and you can enter the penalty details page, and there will be an opportunity to appeal within 72 hours.
6. Can I revoke the penalty if I successfully appeal 5 orders?
Answer: Being punished and deducting points means that there are many orders that are not sold. Five are just an example, which does not mean that the punishment can be revoked if five evidences are established. The complaint department will also look at the situation of other orders. Those punished are that the circumstances of the transaction and not selling are particularly serious.
7. How many orders are there for a large number of orders?
Answer: Dear, this specific number involves the algorithm of the bottom layer. It depends on the situation of the overall merchant during the assessment period. The part with the worst penalty performance is a dynamic range. The monthly unit quantity standard will be different, and specific numbers cannot be provided, otherwise many sellers will get stuck with this number to relax their mentality. If you are a normal business, don't worry if you can't deliver a few orders occasionally. Our punishment is the kind of seller who is very excessive.
8. What does it mean to have multiple transactions and do not sell them?
Answer: Generally, 2 points are deducted for violations of regulations. If a store is often deducted 2 points, which means that this situation is also very excessive, then there may be more serious penalties, such as deducting 12 points or even directly closing the store with 48 points. However, dear, don't worry. Only sellers who are particularly excessive will be subject to this punishment, and our normal stores will not be affected.
9. What you said is more serious. What are the main manifestations at present?
Answer: For example, the number of orders with large orders sold is also very high, which will cause irreparable experience damage by a large number of buyers and bring huge losses to the platform.
10. So what should I pay attention to not to be punished by this rule?
Answer: It is recommended that you need to be cautious when setting inventory and price. Don't set the kind with low price and a lot of inventory. Don't oversell. In addition, the setting up activities also needs to be cautious. Don't make mistakes. If you set a low price and have rich inventory, you may be placed countless orders in a short time, and the delivery will lose money. If you don't deliver the goods, you may be punished.
11. The platform should not be punished, and sellers also have difficulties.
Answer: It is a business act for merchants to operate on the platform, and they must also be responsible for their own behavior. Every year, the platform spends a lot of effort to attract more consumers. This kind of behavior of not selling transactions will greatly hurt consumers' confidence in the platform and cause great harm to the consumer experience. Buyers are gone. The merchants have no business.
12. I have trouble. I set the wrong price/discount, which led to being placed in batches.
Answer: Understand your mood, but what you said is also the responsibility of the merchant. It is recommended that you check more when publishing goods and setting up activities later to avoid setting the wrong price or discount.
13. It's not my reason, but because the goods are not delivered due to malicious buyers placing orders.
Answer: Malicious buyers will have a way to report. We usually punish it every other month. Before being punished, you have enough time to initiate a report in the background. We suggest that if you think that the transaction of malicious orders is not sold, you can initiate a report and provide your reasons. There will be verification, evaluation and treatment by the processing department. If you report If established, the system will exempt the reported orders from liability.
14. Why is my complaint unfounded?
Answer: Those who are punished are stores with high transaction volume and transaction non-sale rate. Once they are punished and deducted points, it means that the situation is the worst performer among the overall merchants. As long as one of the five examples of orders is not valid, the appeal will fail. In addition, even if the five order complaints given are established, the punishment department will re-inspect the situation of the store. If the re-verification is still serious, it will be treated as invalid.
Attachment:
[Announcement] Global AliExpress "Transaction No Sale" Rule Comments: https://sell.aliexpress.com/en/__pc/u5S5EK0zwY.htm
[Rules] AliExpress "Do Not Sell" Rules: https://sell.aliexpress.com/en/__pc/r5bC89dG81.htm
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