[Prohibition and restriction appeal] Some sales restrictions will support the appeal

AliExpress Prohibition and Restriction Punishment Appeal - Seller's Operation Guide
I. Background
AliExpress has not supported complaints for violations of sales restrictions. In order to further improve the business experience of merchants, the platform opens the appeal function for violations of sales restrictions.
II. System upgrade completion time
October 14, 2020
III. Coverage
Most of the new sales bans and restrictions arising from the system upgrade will support appeals, except for the following special scenarios.
Appeals are not supported in the following special sales ban scenarios:
1. Due to the violations caused by the report, the system process is different, and the auditor of the platform has manually reviewed it at the time of the reported establishment, so the appeal is not supported.
2. Historical cases arising before the system upgrade do not support appeals.
3. If the goods are returned but can be edited, the merchant can re-edit the submission of the goods, so the appeal function is not provided. For example, if there is a problem with the customs export statement of medical masks, the goods will be returned. In the "goods that fail to pass the review", the corresponding product has an "edit" button, which can be re-edited and submitted.
IV. Refinement of key points
· There is a new sales ban and restriction violation arising after the system upgrade, and each violation record will have a chance to appeal.
· Merchants need to file a complaint within 7 days after the violation record is generated. ( There is a countdown on the page. Be sure to file an appeal before the countdown ends. The entrance closure will no longer support appeals)
Note: It was 5 days before, and the system was updated to 7 days from 21:00 on July 5, 2021.
V. Merchant Operation Steps
1. Initiate a complaint
The seller clicks on the violation in the background - my punishment, and clicks "View Details" of the punishment.
After clicking, the penalty details are as follows. If the seller is sure that he needs to appeal, click "I want to appeal".
2. Fill in/upload the appeal voucher and submit the appeal
After clicking "I want to appeal", the interface is displayed as follows. The seller needs to fill in the appeal instructions (this item is required, and the optional annotated on the interface is ignored. Failure to fill in will lead to unsuccessful submission). If there is a certificate, upload the voucher. Finally, click Submit Appeal.
3. Waiting for the result of the appeal
After submitting the appeal, the interface shows that it is under review, as shown in the figure below. Generally, the results can be achieved within 2 working days.
4. Get the result of the appeal
At present, the website does not have a reminder function for appeal results. The appeal results need to be clicked to enter the page to view. If the appeal is successful, it will show the figure below, and the unsuccessful results show similar.
V. Frequently Asked Questions
1. Can all violations of sales bans and restrictions support appeals?
A: Appeals are not supported in the following special scenarios:
1. Due to the violations caused by the report, the system process is different, and the auditor of the platform has manually reviewed it at the time of the reported establishment, so the appeal is not supported.
2. Historical cases arising before the system upgrade do not support appeals.
3. If the goods are returned but can be edited, the merchant can re-edit the submission of the goods, so the appeal function is not provided. For example, if there is a problem with the customs export statement of medical masks, the goods will be returned. In the "goods that fail to pass the review", the corresponding product has an "edit" button, which can be re-edited and submitted.
2. What is the upgrade time of the appeal system?
Answer: It is expected to be October 14, 2020.
3. How long is the appeal time?
Answer: Merchants need to initiate an appeal 7 days after the violation record is generated (there is a countdown on the page, please make sure to file an appeal before the countdown ends, and the entrance will no longer support appeals when the entrance is closed). After you submit it, the platform will process your appeal within 3 days.
4. Where can I check the appeal results?
Answer: If you have initiated an appeal, please click "View Details" on the [Irregularity] page to enter the appeal page to view your previous appeals and results.
5. How long will it take for you to deal with the appeal of sales restriction after I submit the complaint?
Answer: The sales ban team will deal with it within 3 days after you file an appeal.
6. What information should I provide for the complaint?
Answer: There is no limit to this. If the product is confirmed to violate the prohibition and restriction rules, then your complaint will not be established. It is suggested that you can give up. If you think the product does not violate the prohibition and restriction rules, then you can initiate a complaint and provide your reasons and corresponding attachments (such as screenshots, materials, etc.)